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Home My WebLink About20-248 Microsoft Sheriff Unified Renewal ESWO 2020 Fully Executed.pdf9.1 US SLG Unified ESWO (PSUS)(Nov2019) Page 1 of 6 Microsoft Enterprise Services Work Order (For Microsoft Internal Purposes Only) Work Order Number T0022010-310093-374897 This Work Order consists of the terms and conditions below, and the provisions of the reference Microsoft Master Services Agreement U5105344, effective as of 9/18/2012 (the “Agreement”), the provisions of the Support Services Description applicable to the Support Services identified in this Work Order, and any attachments or exhibits referenced in this Work Order, all of which are incorporated herein by this reference. In this Work Order “Customer,” “you,” or “your” means the undersigned customer or its affiliate and "Microsoft", “we,” “us,” or “our” means the undersigned Microsoft affiliate. By signing below the parties acknowledge and agree to be bound to the terms of this Work Order, the Agreement and all other provisions incorporated in them. Regardless of any terms and conditions contained in a purchase order, if any, the terms of this Work Order apply. Customer Microsoft Affiliate Name of Customer (please print) Fresno Co Sheriff's Office Name Microsoft Corporation Signature Signature Name of person signing (please print) Name of person signing (please print) Title of person signing (please print) Title of person signing (please print) Signature date Signature date (effective date) Name of Customer or its Affiliate that executed the Agreement (if different from Customer above) Gary Cornuelle Purchasing Manager Gary Cornuelle Digitally signed by Gary Cornuelle Date: 2020.09.25 13:58:35 -07'00' 28-Sep-2020 | 10:56 CDT Director Solution Sales Steve Honn 28-Sep-2020 | 10:56 CDT 9.1 US SLG Unified ESWO (PSUS)(Nov2019) Page 2 of 6 Customer invoice information Name of Customer Fresno Co Sheriff's Office Contact Name (Receives invoices under this Work Order) Josh Mikow Street Address Law Enforcement Administrations Building 2200 Fresno Street Contact E-Mail Address josh.mikow@fresnosheriff.org City Fresno State/Province California Phone 559-600-8121 Country United States Postal Code 93717 Fax 1. Support Services and Fees 1.1. Term. Microsoft Enterprise Support Services shall be effective and will commence on 10/2/2020 or the last above Signature Date, whichever is later (the “Support Commencement Date”) and shall expire twelve (12) months following the Support Commencement Date (the “Support Expiration Date”). This Work Order may be amended and the Period of Performance extended prior to the Support Expiration Date. In order for Microsoft to continue performing Services after the Support Expiration Date of this Work Order, Customer and Microsoft shall agree in writing to a new Work Order identifying the new terms upon which Customer and Microsoft agree. 1.2. Description of the Services. Please refer to the current Support Services Description (“SSD”) which will be incorporated by reference and is published by Microsoft from time to time at http:/www.microsoft.com/en- us/microsoftservices/PubSec-support-services-description The support services you purchase under this agreement may be updated from time to time and that update will supersede any services previously listed. Services by Support Location CA Fresno County Sheriff Unified Advanced Support 2020-21 US - SLG - West 10/2/2020 - 10/1/2021 Quantity Service Service Type Included Advanced Advisory Support Hours As-needed Advisory Services Advanced Built-in Proactive Services 1 ea • Advanced Built-in Proactive Services - Generic Administrative 9.1 US SLG Unified ESWO (PSUS)(Nov2019) Page 3 of 6 Included Advanced Problem Resolution Hours As-needed Problem Resolution Support Included Advanced Service Delivery Management Service Delivery Management 1 ea Modern Service Management - Cloud Success Plan Generic IT Service Management Included On-demand Assessment On-Demand Assessment 1 ea On-Demand Assessment - Setup and Config Service On-Demand Assessment Remote Included On-demand Education On-Demand Education Included Online Support Portal Administrative 100 ea Reactive Enabled Contacts Problem Resolution Support Included Webcasts As-Needed Webcast CA Fresno Sheriff Advanced Support Add-on-2020-21 US - SLG - West 10/2/2020 - 10/1/2021 Quantity Service Service Type 713 ea Proactive Credits Proactive Credits 80 ea Reactive Enabled Contacts Problem Resolution Support 6 ea Reactive Onsite Visit Onsite Support Included Service Delivery Management Extended Service Delivery Management 1.3. Support Services Fees. The items listed in the table above represent the services that Customer has pre-purchased for use during the term of this Work Order, and applicable fees are shown in the table below. Microsoft Support Services are a non-refundable prepaid service. Microsoft must receive Customer purchase order or payment before Microsoft commences or continues, as applicable, provision of Microsoft Support Services. If Customer issues a purchase order, Microsoft will invoice Customer, and Customer agrees to pay Microsoft within 30 calendar days of the date of Microsoft invoice. Microsoft reserves the right to adjust Microsoft fees prior to entering into any changes to the Microsoft Support Services ordered herein. 9.1 US SLG Unified ESWO (PSUS)(Nov2019) Page 4 of 6 Services Summary Billing Date Fee USD CA Fresno County Sheriff Unified Advanced Support 2020-21 10/2/2020 70,000.00 CA Fresno Sheriff Advanced Support Add-on-2020-21 10/2/2020 95,250.00 Subtotal 165,250.00 Software Assurance Benefits * (27,660.00) Total Fees (excluding taxes) 137,590.00 Software Assurance Benefits * Customer will transfer 20.00 Software Assurance PRS incidents to this support agreement as part of this support package. Billing Schedule Billing Date Fee USD Unified Renewal 10/2/2020 137,590.00 Total Fees (excluding taxes) 137,590.00 *The Software Assurance Benefits are subject to the terms of the DoS and Product Terms, including, but not limited to, Appendix B of the Product Terms. Further details are also available at www.microsoft.com/licensing/licensing-programs/software-assurance-by-benefits, such as changes to the Problem Resolution Support benefit beginning in February 2022 that will affect support eligibility criteria and support allocations, which may result in adjustments to equivalent incident value. Support for Microsoft Products Microsoft will provide support for Customer’s licensed, commercially released and generally available Microsoft products, and cloud services subscriptions by Customer in Appendix A. 1.4. Customer Named Contacts. Any changes to the named contacts should be submitted to Microsoft Contact. Name of Customer Support Service Administrator Josh Mikow Street Address 2200 Fresno Street Contact E-Mail Address josh.mikow@fresnosheriff.org City Fresno State/Province California Phone 559-600-8121 Country United States Postal Code 93721 Fax 9.1 US SLG Unified ESWO (PSUS)(Nov2019) Page 5 of 6 Microsoft Contact Customer contact for questions and notices about this Work Order. Microsoft Contact Name Marc Hogrefe Phone (916) 369-3678 X 3678 Contact E-Mail Address marc.hogrefe@microsoft.com 9.1 US SLG Unified ESWO (PSUS)(Nov2019) Page 6 of 6 Appendix A Below is a list of your declared licensed products and cloud services for which Microsoft will provide support services as defined within this document. Customer Name Licensing Program Licensing Enrollment/Agreement Number FRESNO COUNTY SHERIFF DEPT OPEN 97013369ZZL1806 FRESNO COUNTY SHERIFF/CORONER'S OFFICE Enterprise 6 8971925 FRESNO COUNTY SHERIFF'S OFFICE Select Plus 7756479