HomeMy WebLinkAboutAgreement A-20-015 for Telemedicine Services.pdfAgreement No. 20-015
AGREEMENT 1
2 THIS AGREEMENT is made and entered into this ~Zt_h __ day of January , 2020 , by
3 and between the COUNTY OF FRESNO , a Pol itical Subdivis ion of the State of California , hereinafter
4 referred to as "COUNTY", and each Contractor listed in Exhibit A "CONTRACTOR(S)" attached hereto and
5 by this reference incorporated herein , collect ively hereinafter referred to as "CONTRACTOR(S)" and such
6 additional CONTRACTOR(S) as may , from time to time during the term of this Agreement , be added by
7 COUNTY . Reference in this Agreement to "party" or "part ies " shall be understood to refer to COUNTY and
8 each Contractor , unless otherwise specified .
9 WI TN E S S ET H:
10 WHEREAS , COUNTY , through its Department of Behavioral Health (DBH), is a Mental Health
11 Plan , hereinafter referred to as "MHP ", as defined in Title 9 of the California Code of Regulations
12 (C .C.R.), section 1810.226 ; and
13 WHEREAS , COUNTY , through its DBH , is in need of providers to use telecommunications and
14 information technology to provide specialty mental health services across distance (telemedicine) as
15 specified in this Agreement and as part of the MHP , submitted to the California State Department of
16 Health Care Services (DHCS) pursuant to Article 5 , section 14680-14685 , Chapter 8.8, Division 9 ,
17 Welfare and Institutions Code ; and
18 WHEREAS , CONTRACTOR(S) is/are qualified and willing to provide such specialty mental
19 health services through telemedicine , as defined in 9 C .C.R. section 1810 .247 , excluding Therapeutic
20 Behavioral Services (TBS), as part of the MHP .
21 NOW, THEREFORE , in consideration of their mutual covenants and conditions , the part ies hereto
22 agree as follows :
23
24
1. SERVICES
A. CONTRACTOR (S) shall perform all services and fulfill all responsibilities as
25 specified in COUNTY's Request for Proposal (RFP) No . 20-013 dated September 20 , 2019 , Addendum
26 No . One (1) to COUNTY's RFP No. 20-013 dated September 23 , 2019 , and Addendum No . Two (2) to
27 COUNTY 's RFP No . 20-013 dated October 9 , 2019 collectively referred to herein as COUNTY 's Revised
28 RFP , and CONTRACTOR(S)' response to said Revised RFP dated October 16, 2019 all incorporated
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herein by reference and made part of this Agreement. In the event of any inconsistency among these
documents, the inconsistency shall be resolved by giving precedence in the following order of priority: 1)
to this Agreement, including all Exhibits and excluding the Revised RFP and CONTRACTOR(S)’
Response to Revised RFP; 2) to the Revised RFP; and 3) to CONTRACTOR(S)’ Response to the Revised
RFP. A copy of COUNTY’s Revised RFP No. 20-013 and CONTRACTOR(S)’ response thereto shall be
retained and made available during the term of this Agreement by COUNTY’s DBH Contracts Division.
B. CONTRACTOR(S) shall also provide the following services:
1) Case Management – Services that assist an individual to access needed
medical, educational, social, prevocational, vocational, rehabilitative, or other community services. The
service activities may include, but are not limited to, communication, coordination, and referral;
monitoring service delivery to ensure individuals’ access to service and the service delivery system;
monitoring of the individuals’ progress; and plan development.
2) Medication Support Services – Services which include prescribing,
administering, dispensing and monitoring of psychiatric medications or other biological interventions
which are necessary to alleviate the symptoms of mental illness. The services may include evaluation
of the need for medication, evaluation of clinical effectiveness and side effects, the obtaining of informed
consent, medication education and treatment plan development related to the delivery of the service
and/or assessment of the individuals receiving services.
3) Other Services – Other services as determined by the COUNTY such as
care coordination, case consultation, arranging for appropriate professionals and technology to meet
COUNTY’s anticipated telemedicine mental health coverage needs, and other services as requested.
The above services are subject to the limitations set forth in the statewide Medi-
Cal Program, unless specifically exempted by the COUNTY.
Additionally, by the execution of this Agreement, there is no guarantee made by
COUNTY to any CONTRACTOR(S) that any services shall be provided to any individual under this
Agreement.
C. County Responsibilities
1) For each session of telemedicine executed by CONTRACTOR(S),
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COUNTY’s DBH agrees to provide real-time access to client electronic health records to enable timely
documentation of services provided by CONTRACTOR(S) as recorded in the COUNTY’s electronic
health records system in accordance with Section 6 of this Agreement. In addition, COUNTY shall
provide the necessary electronic health records system service codes or other means to identify
services as required in Exhibit B to ensure proper review and reconciliation of CONTRACTOR(S)’
monthly invoices submitted in accordance with Section 6 for services rendered.
2) Scheduling of Services
It is acknowledged that each CONTRACTOR(S) shall be assigned a
schedule of services that is mutually accepted by the parties prior to the commencement of services by
CONTRACTOR(S). Said schedule of services shall indicate the CONTRACTOR’(S) name, specific
days and times of coverage authorized each week, the authorized period provided by COUNTY’S DBH,
and will indicate a weekly total of hours authorized by the COUNTY. COUNTY and CONTRACTOR(S)
acknowledge that the schedule of services for each CONTRACTOR(S) may be subject to adjustment
based on staffing changes experienced by the COUNTY’s DBH. Any such adjustments shall be
communicated to CONTRACTOR(S) in a mutually acceptable manner with said adjustments requiring
ninety (90) days advanced written notice to CONTRACTOR(S) prior to any mutually agreed upon
adjustment. Any adjustments to the schedule of services that are mutually accepted by the parties shall
be in writing and will require an updated schedule of services to be executed between the parties.
Prior to scheduling an individual to receive services from
CONTRACTOR(S), COUNTY will be responsible for determining: i) whether the individual is eligible for
California Medi-Cal Program benefits at the time the service is rendered by CONTRACTOR(S); and ii)
whether the individual is certified by the COUNTY as a “uniform method for determining ability to pay”
(UMDAP) individual. As conditions for payment, CONTRACTOR(S) must only provide services to
individuals: i) at the direct request of COUNTY during sessions scheduled by COUNTY; and ii) in
accordance with the terms and conditions set forth in the COUNTY Mental Health Plan Individual/Group
Provider Manual (MHP Provider Manual) in effect at that time. In the event of any inconsistency among
this Agreement and the MHP Provider Manual, the inconsistency shall be resolved by giving precedence in
the following order of priority: i) to this Agreement, and ii) to the MHP Provider Manual.
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COUNTY agrees that it will not request CONTRACTOR(S) to provide any
type of service or units of services to any individual for which an active employee of COUNTY, or active
COUNTY-contracted provider, has provided, or will be asked to provide, the same type of service or
units of services to an individual.
3) Imposition of Additional Controls
In the interest of program integrity or the welfare of individuals served,
COUNTY may introduce additional utilization controls as may be necessary at any time and without
advance notice to CONTRACTOR(S). In the event of such change, COUNTY shall notify
CONTRACTOR(S) in writing with the effective date/timeframe that the change shall take effect.
2. QUALIFICATIONS
A. A Mental Health professional licensed, and Board eligible, in the State of
California as a psychiatrist, or psychiatric nurse practitioner, may deliver services under this Agreement
if they meet the qualifications set by COUNTY as stated below:
1) Is certified and in good standing to provide services under the California
Medi-Cal Program including those requirements contained in Article 3, Chapter 3, Subdivision 1,
Division 3 of Title 22 of the California Code of Regulations; or
2) Is a licensed provider practicing within Fresno County or has been
specifically exempted from this requirement by COUNTY. CONTRACTOR(S)’ providers must maintain
a specialty code designation of 26 Psychiatry (child), 27 Psychiatry Neurology, or 36 Psychiatry, under
the California Medi-Cal program.
3) The parties acknowledge that CONTRACTOR(S) will be performing
hiring, training, and credentialing of staff, and COUNTY will be performing additional staff credentialing
to ensure compliance with State and Federal regulations.
B. Technology Requirements
CONTRACTOR(S) shall utilize the technology requirements as it relates to the
provision of specialty mental health services through telemedicine, which is defined as the use of
telecommunications and information technology to provide access to health assessment, diagnosis,
intervention, consultation, supervision, and information across distance between a provider and an
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individual in need of service.
COUNTY shall provide Information Technology Support personnel as may be
needed for CONTRACTOR(S) to access Department’s electronic health records system and to assist
with the resolution of system issues (i.e., County platform and/or security changes, software updates,
etc.).
CONTRACTOR(S) shall work independently with the COUNTY to ensure the
necessary telecommunications and information technology is in place for the services under this
Agreement.
3. TERM
This Agreement shall become effective on the 1st day of January, 2020 and shall terminate
on the 30th day of June, 2022.
This Agreement may be extended for two (2) additional twelve (12) month periods upon the
written approval of both parties not later than sixty (60) days prior to the first day of the next twelve (12)
month extension period. The COUNTY’s DBH Director or designee is authorized to execute such written
approval on behalf of COUNTY based on CONTRACTOR(S)’ satisfactory performance.
4. TERMINATION
A. Non-Allocation of Funds – The terms of this Agreement, and the services to be
provided thereunder, are contingent on the approval of funds by the appropriating government agency.
Should sufficient funds not be allocated, the services provided may be modified, or this Agreement
terminated at any time by giving CONTRACTOR(S) thirty (30) days advance written notice.
B. Breach of Contract – COUNTY may immediately suspend or terminate this
Agreement in whole or in part, where in the determination of COUNTY there is:
1) An illegal or improper use of funds;
2) A failure to comply with any term of this Agreement;
3) A substantially incorrect or incomplete report submitted to COUNTY;
4) Improperly performed service.
In no event shall any payment by COUNTY constitute a waiver by the COUNTY of any
breach of this Agreement or any default which may then exist on the part of the CONTRACTOR(S).
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Neither shall such payment impair or prejudice any remedy available to the COUNTY with respect to the
breach or default. The COUNTY shall have the right to demand of the CONTRACTOR(S) the repayment
to the COUNTY of any funds disbursed to CONTRACTOR(S) under this Agreement, which in the
judgment of the COUNTY were not expended in accordance with the terms of this Agreement.
CONTRACTOR(S) shall promptly refund any such funds upon demand or, at COUNTY’s option, such
repayment shall be deducted from future payments owing to CONTRACTOR(S) under this Agreement.
C. Without Cause - Under circumstances other than those set forth above, this
Agreement may be terminated by CONTRACTOR(S), COUNTY or COUNTY’s DBH Director, or designee,
upon the giving of ninety (90) days advance written notice of an intention to terminate.
D. If termination is initiated by COUNTY the date of such termination shall be set by
consideration for the welfare of individuals being served and necessary allowance for notification of
CONTRACTOR(S) and individuals being served, and CONTRACTOR(S) shall be notified in
accordance with the notice provisions in Section Thirty-Five (35).
E. If termination is initiated by CONTRACTOR(S), termination shall require ninety (90)
days advance written notice of intent to terminate (with allowance for appropriate clinical transition of
individuals being served prior to termination of services), transmitted by CONTRACTOR to COUNTY by
Certified or Registered U.S. Mail, Return Receipt Requested, addressed to the office of COUNTY as
follows:
Director (or designee) Department of Behavioral Health 3133 N. Millbrook Fresno, CA 93703
F. This Agreement terminates automatically, and this provision is self-executing in
any of the following situations: loss of suspension of licensure by a CONTRACTOR(S)’ provider(s);
charges to any individual being served by CONTRACTOR(S) other than authorized share of cost
payments; CONTRACTOR(S)’ failure to abide by COUNTY’s Quality Assurance/Improvement
decisions; CONTRACTOR(S)’ failure to adhere to the provisions contained in the MHP Provider
Manual; CONTRACTOR(S)’ failure to meet COUNTY’s qualification criteria.
G. COUNTY’s DBH may terminate a provider for cause upon ten (10) days prior
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written notice to CONTRACTOR(S). In such event, CONTRACTOR(S) shall be paid for services
performed pursuant hereto prior to the effective date of termination. Either party hereto may terminate a
provider without cause, upon ninety (90) days prior written notice.
H. Regardless of reason for termination, the number of services to be provided and
duration of time for the appropriate clinical transition of individuals being served prior to termination of
services shall be at the sole discretion of COUNTY.
I. In the event of the closure of business by CONTRACTOR(S) and/or death or
withdrawal of CONTRACTOR(S) from practice, this Agreement shall terminate immediately.
J. Upon termination of this Agreement for any reason, CONTRACTOR(S) shall
ensure an orderly transition of care for individuals under treatment, including but not limited to the
transfer of individuals’ medical/clinical records.
K. In the event that COUNTY terminates this Agreement as to one or more
CONTRACTORS, this Agreement shall stay in full force and effect as to the remaining
CONTRACTOR(S). Termination of one or more CONTRACTORS from this Agreement shall not
terminate the Agreement as to the remaining CONTRACTOR(S).
5. COMPENSATION
A. Reimbursement to CONTRACTOR(S) for scheduled service sessions shall be
made at the rates in each CONTRACTOR(S)’ respective rate sheets identified as Exhibit B, attached
hereto and incorporated herein. It is agreed by all parties that the actual annual fiscal year rate
increases listed in Exhibit B shall reflect the Consumer Price Index (CPI) rate that is released during the
last month of the current fiscal year not to exceed a maximum increase of four (4) percent from the
previous fiscal year’s rate for each subsequent fiscal year throughout the contract period not to exceed
the maximum annual compensation amount identified below. In no event shall services provided by all
CONTRACTOR(S) pursuant to the MHP exceed a total amount of Three Million Four Hundred Fifty-
Two Thousand Eight Hundred and No/100 Dollars ($3,452,800.00) for the period of January 1, 2020
through June 30, 2020. In no event shall services provided by all CONTRACTOR(S) pursuant to the
MHP exceed a total amount of Seven Million Seventy-Two Thousand and No/100 Dollars
($7,072,000.00) for the period of July 1, 2020 through June 30, 2021. In no event shall services
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provided by all CONTRACTOR(S) pursuant to the MHP exceed a total amount of Seven Million Two
Hundred Eighty-Eight Thousand Three Hundred Twenty and No/100 Dollars ($7,288,320.00) for the
period of July 1, 2021 through June 30, 2022. In no event shall services provided by all
CONTRACTOR(S) pursuant to the MHP exceed a total amount of Seven Million Five Hundred Twenty-
Five Thousand Four Hundred Forty and No/100 Dollars ($7,525,440.00) for the period of July 1, 2022
through June 30, 2023. In no event shall services provided by all CONTRACTOR(S) pursuant to the
MHP exceed a total amount of Seven Million Seven Hundred Sixty-Two Thousand Five Hundred Sixty
and No/100 Dollars ($7,762,560.00) for the period of July 1, 2023 through June 30, 2024. The
maximum amount payable under this Agreement throughout the entire term of this Agreement is Thirty-
Three Million One Hundred One Thousand One Hundred Twenty and No/100 Dollars ($33,101,120.00).
B. Payments shall be made by COUNTY to CONTRACTOR(S) in arrears for services
provided during the preceding month, within forty-five (45) days after the date of receipt and approval by
COUNTY of the monthly invoicing as described in Section Six (6) herein.
C. In addition, CONTRACTOR(S) shall provide written notification and explanation to
COUNTY within five (5) days of any funds received from another source to conduct the same services
covered by this Agreement.
D. Conditions for Payment
COUNTY will reimburse CONTRACTOR(S) for services rendered to individuals
only when all the following conditions are met:
1) The service is a billable service under the MHP according to the terms
and conditions set forth in the Provider Manual in effect at that time; and
2) The service is provided solely by a Professional Mental Health Services
Provider.
E. Reimbursement Authorization Requirement
COUNTY shall not make payment for services rendered to individuals which are
determined to be not medically necessary. CONTRACTOR(S) understands and agrees that services
must be authorized in advance for reimbursement by COUNTY.
CONTRACTOR(S) may appeal a denied, terminated or reduced request for
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COUNTY authorization for payment of services to COUNTY. The written appeal shall be submitted to
COUNTY within ninety (90) calendar days of the postmark date of the notification of the denial (“non-
approval”) of payment. Refer to the MHP Provider Manual for policies and procedures concerning
Providers Grievance Procedure.
F. Individuals Served Liability
CONTRACTOR(S) shall look only to COUNTY for compensation for services and
shall at no time seek compensation from individuals served.
G. No Reimbursement from State
1) CONTRACTOR(S) agree to indemnify, defend, and save harmless the
COUNTY and the State of California, and its respective officers, agents, employees and elective and
appointive boards from any claims, demands or losses for payment for materials and/or services
rendered by any subcontractor, person, or firm performing or supplying services, materials, or supplies
to CONTRACTOR(S).
2) In the event COUNTY cannot or will not pay for services rendered by
CONTRACTOR(S) pursuant to the terms of this Agreement, CONTRACTOR(S) shall hold harmless the
individuals served and the State of California, with the exception of amounts payable from the California
Medi-Cal program for services duly rendered by CONTRACTOR(S) in compliance with the law.
H. Should CONTRACTOR(S) fail to comply with any provision of this Agreement,
COUNTY shall be relieved of any obligation to compensate CONTRACTOR(S) for services provided. It
is understood by all parties that all expenses incidental to CONTRACTOR(S)’ performance of services
under this Agreement shall be borne by CONTRACTOR(S).
6. INVOICING
A. CONTRACTOR(S) shall invoice COUNTY in arrears by the tenth (10th) day of
each month for the prior month’s actual services rendered to: dbhinvoicereview@fresnoca.gov; dbh-
invoices@fresnocountyca.gov; and dbhcontractedservicesdivision@fresnocountyca.gov. After
CONTRACTOR(S) renders service to referred individuals, CONTRACTOR(S) will invoice COUNTY for
payment, certify the expenditure, and submit electronic claiming data into COUNTY’s electronic health
records system for all individuals, including those eligible for California Medi-Cal benefits as well as
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those that are not eligible for California Medi-Cal benefits.
B. At the discretion of COUNTY’s DBH Director or designee, if an invoice is
incorrect or is otherwise not in proper form or substance, COUNTY’s DBH Director or designee, shall
have the right to withhold payment as to only that portion of the invoice that is incorrect or improper
after five (5) days prior notice to CONTRACTOR(S). CONTRACTOR(S) agrees to continue to provide
services for a period of ninety (90) days after notification of an incorrect or improper invoice. If after the
ninety (90) day period, the invoice(s) is still not corrected to COUNTY DBH’s satisfaction, COUNTY’s
DBH Director or designee, may elect to terminate this Agreement, pursuant to the termination
provisions stated in Section Four (4) of this Agreement. In addition, for invoices received ninety (90)
days after the expiration of each term of this Agreement or termination of this Agreement, at the
discretion of COUNTY’s DBH Director or designee, COUNTY’s DBH shall have the right to deny
payment of any additional invoices received.
C. Service Data Entry by CONTRACTOR(S)
CONTRACTOR(S) shall enter units of service provided directly into COUNTY’s
electronic health records system within ten (10) calendar days from the date of services rendered by
the CONTRACTOR(S). COUNTY shall monitor the volume of services and cost of services entered into
COUNTY’s electronic health records system. CONTRACTOR(S) shall enter billable units of service into
COUNTY’s electronic health records system utilizing the billing codes provided by the COUNTY. Each
billable unit of service entered by CONTRACTOR(S) shall be for one individual served only and shall
include the name of the individual, type of service, time and date of service, COUNTY billing code, and
duration of service. COUNTY shall have the right to deny payment for billing entries not submitted
within ten (10) calendar days after billable services were rendered by the CONTRACTOR(S). The
COUNTY shall run a treatment report bi-weekly to capture the number of billable units of service
entered by CONTRACTOR(S) with said bi-weekly treatment reports representing the
CONTRACTOR(S)’ invoice for payment processes. Said reports shall be made available to the
CONTRACTOR(S).
COUNTY will pay CONTRACTOR(S) for weekly available scheduled time for
each provider regardless of no-shows or cancellations. In the event that a scheduled individual does
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not show for his/her appointment or cancels his/her scheduled appointment, CONTRACTOR(S) shall
be required to indicate “No-Show” and the date within the progress note while entering the appropriate
code for No-Show or Cancellation. COUNTY agrees to pay CONTRACTOR(S) for sessions scheduled
at the request of COUNTY whether utilized by the scheduled individual or not as compensation to
CONTRACTOR(S) for the time, effort and resources CONTRACTOR(S) expends to ensure the
availability of appropriate professionals and technology to meet COUNTY’s anticipated telemedicine
coverage needs. No-shows and late-cancellation individuals may be replaced with other individuals up
to and including the day of schedule. Exceptions to compensation are limited to no shows and
cancellations due to one or more of the following: nationally verified Internet outage (i.e., outside the
control of COUNTY staff); legitimate office-wide COUNTY emergency affecting all COUNTY staff at the
designated service facility; inoperability of CONTRACTOR(S)' telemedicine infrastructure.
It is understood that documentation entered into COUNTY’s electronic health
records system is subject to audit for compliance with Federal and State regulations and the MHP
Provider Manual, and that COUNTY may be making payments in advance of said review. In the event
that compensation for a service is disapproved based on a sole act or inaction by CONTRACTOR(S),
COUNTY may, at its sole discretion, withhold compensation or set off from other payments due in the
amount of said disapproved billings. This remedy is not exclusive, and COUNTY may seek requital
from any other means, including but not limited to, a separate contract or agreement with
CONTRACTOR(S). CONTRACTOR(S) shall be responsible for audit exceptions to ineligible dates of
services or incorrect application of utilization review requirements.
D. CONTRACTOR(S) must maintain financial records for a period of ten (10) years or
until any dispute, audit or inspection is resolved, whichever is later. CONTRACTOR(S) will be responsible
for any disallowances related to inadequate documentation.
E. CONTRACTOR(S) is responsible for collecting and managing of data in a manner
to be determined by State DHCS and COUNTY in accordance with applicable rules and regulations.
F. Any and all audit exceptions resulting from the sole act or inaction by
CONTRACTOR(S) in the provision and reporting of services by CONTRACTOR(S) shall be the sole
responsibility of CONTRACTOR(S). CONTRACTOR(S) will comply with all applicable policies,
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procedures, directives and guidelines regarding the use of COUNTY’s electronic health records system.
7. INDEPENDENT CONTRACTOR
In performance of the work, duties, and obligations assumed by CONTRACTOR(S) under
this Agreement, it is mutually understood and agreed that CONTRACTOR(S), including any and all of
CONTRACTOR(S)’ officers, agents, and employees will at all times be acting and performing as an
independent contractor, and shall act in an independent capacity and not as an officer, agent, servant,
employee, joint venturer, partner, or associate of COUNTY. Furthermore, COUNTY shall have no right to
control or supervise or direct the manner or method by which CONTRACTOR(S) shall perform its work
and function. However, COUNTY shall retain the right to administer this Agreement so as to verify that
CONTRACTOR(S) is performing its obligations in accordance with the terms and conditions thereof.
CONTRACTOR(S) and COUNTY shall comply with all applicable provisions of law and the rules and
regulations, if any, of governmental authorities having jurisdiction over matters, which are directly or
indirectly the subject of this Agreement.
Because of its status as an independent contractor, CONTRACTOR(S) shall have
absolutely no right to employment rights and benefits available to COUNTY employees.
CONTRACTOR(S) shall be solely liable and responsible for providing to, or on behalf of, its employees all
legally-required employee benefits. In addition, CONTRACTOR(S) shall be solely responsible and save
COUNTY harmless from all matters relating to payment of CONTRACTOR(S)’ employees, including
compliance with Social Security, withholding, and all other regulations governing such matters. It is
acknowledged that during the term of this Agreement, CONTRACTOR(S) may be providing services to
others unrelated to COUNTY or to this Agreement.
8. MODIFICATION
Any matters of this Agreement may be modified from time to time by the written consent of
all the parties without, in any way, affecting the remainder.
Notwithstanding the above, changes to services, staffing, and responsibilities of
CONTRACTOR(S), as needed, to accommodate changes in the laws relating to specialty mental health
services may be made with the signed written approval of COUNTY’s DBH Director or designee and
CONTRACTOR(S) through an amendment approved by COUNTY’s County Counsel and the COUNTY’s
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Auditor-Controller’s Office.
In the event any part of this Agreement is found to be unlawful or legislation modifies the
entitlement of individuals being served, this Agreement shall automatically and without prior notice be
modified to reflect that which is lawful and all other provisions shall remain in full force and effect.
Said modifications shall not result in any change to the annual maximum compensation
amount payable to CONTRACTOR, as stated in this Agreement.
9. ADDITIONS/DELETIONS OF CONTRACTOR(S)
COUNTY’s DBH Director, or designee, reserves the right at any time during the term of
this Agreement to add CONTRACTOR(S) to Exhibit A, “List of Contractors”. It is understood any such
additions will not affect compensation paid to the other CONTRACTOR(S) under this Agreement and
therefore such additions may be made by COUNTY without notice, or approval, of other
CONTRACTOR(S) under this Agreement. These same provisions shall apply to the deletion of any
CONTRACTOR(S) contained in Exhibit A, except that deletions shall be made by mutual written
consent between COUNTY and the specific CONTRACTOR(S) to be deleted or shall be in accordance
with Section Four (4) of this Agreement.
Additions to Exhibit A, “List of Contractors”, may be made with written approval of
COUNTY’s DBH Director, or designee, upon COUNTY’s DBH Director, or designee, having received
and approved submitted proposals for additional CONTRACTOR(S).
As it relates to CONTRACTOR(S) who hire or subcontract the performance under this
Agreement, CONTRACTOR(S) shall notify COUNTY within ten (10) days of any change in staff or
subcontractors performing services for COUNTY individuals, on behalf of CONTRACTOR(S).
CONTRACTOR(S)’ new providers much be credentialed and approved by the COUNTY before being
permitted to provide services to COUNTY individuals.
10. NON-EXCLUSIVE AGREEMENT
This Agreement is non-exclusive and shall not prohibit CONTRACTOR(S) or COUNTY
from entering into agreements with other providers or purchasers of specialty mental health services.
11. NON-ASSIGNMENT
No party shall assign, transfer or subcontract this Agreement nor their rights or duties under
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this Agreement without the prior written consent of COUNTY.
12. HOLD-HARMLESS
CONTRACTOR(S) agrees to indemnify, save, hold harmless, and at COUNTY's request,
defend COUNTY, its officers, agents, and employees from any and all costs and expenses, including
attorney fees and court costs, damages, liabilities, claims, and losses occurring or resulting to COUNTY
in connection with the negligent performance, or failure to perform, by CONTRACTOR(S), its officers,
agents, or employees under this Agreement, and from any and all costs and expenses, including
attorney fees and court costs, damages, liabilities, claims and losses occurring or resulting to any
person, firm or corporation who may be injured or damaged by the negligent performance, or failure to
perform, of CONTRACTOR(S), its officers, agents, or employees under this Agreement.
CONTRACTOR(S) agrees to indemnify COUNTY for Federal, State of California and/or
local audit exceptions resulting from noncompliance herein on the part of CONTRACTOR(S).
13. INSURANCE
Without limiting COUNTY's right to obtain indemnification from CONTRACTOR(S) or any
third parties, CONTRACTOR(S), at its sole expense shall maintain in full force and affect the following
insurance policies throughout the term of this Agreement:
A. Commercial General Liability
Commercial General Liability Insurance with limits of not less than Two Million
Dollars ($2,000,000) per occurrence and an annual aggregate of Four Million
Dollars ($4,000,000). This policy shall be issued on a per occurrence basis.
COUNTY may require specific coverages including completed operations,
product liability, contractual liability, Explosion-Collapse-Underground (XCU), fire
legal liability, or any other liability insurance deemed necessary because of the
nature of the Agreement.
B. Automobile Liability
Insurance Services Office Form Number CA 0001 covering, Code 1 (any auto),
or if Consultant has no owned autos, Code 8 (hired) and 9 (non-owned).with
limits for bodily injury of not less than Five Hundred Thousand Dollars ($500,000)
per person and with limits no less than One Million Dollars ($1,000,000) per
accident for bodily injury and property damage. Coverage should include any
vehicle used in connection with this Agreement.
C. Real and Property Insurance
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CONTRACTOR(S) shall maintain a policy of insurance for all risk personal
property coverage which shall be endorsed naming the County of Fresno as an
additional loss payee. The personal property coverage shall be in an amount that
will cover the total of COUNTY purchase and owned property, at a minimum, as
discussed in Section Twenty-Four (24) of this Agreement.
D. All Risk Property Insurance
CONTRACTOR(S) will provide property coverage for the full replacement value
of COUNTY’S personal property in possession of CONTRACTOR(S) and/or used
in the execution of this Agreement. COUNTY will be identified on an appropriate
certificate of insurance as the certificate holder and will be named as an
Additional Loss Payee on the Property Insurance Policy.
E. Professional Liability
Professional Liability Insurance with limits of not less than One Million Dollars
($1,000,000) per occurrence, Three Million Dollars ($3,000,000) annual
aggregate. CONTRACTOR(S) agrees that it shall maintain, at its sole expense,
in full force and effect for a period of three (3) years following the termination of
this Agreement, one or more policies of professional liability insurance with limits
of coverage as specified herein.
F. Child Abuse/Molestation and Social Services Coverage
CONTRACTOR(S) shall have either separate policies or an umbrella policy with
endorsements covering Child Abuse/Molestation and Social Services Liability
coverage or have a specific endorsement on their General Commercial liability
policy covering Child Abuse/Molestation and Social Services Liability. The policy
limits for these policies shall be One Million Dollars ($1,000,000) per occurrence
with a Two Million Dollars ($2,000,000) annual aggregate. The policies are to be
on a per occurrence basis.
G. Worker's Compensation
A policy of Worker's Compensation Insurance as may be required by the
California Labor Code.
H. Waiver of Subrogation
CONTRACTOR(S) hereby grant to COUNTY a waiver of any right to subrogation
which any insurer of said CONTRACTOR(S) may acquire against COUNTY by
virtue of the payment of any loss under insurance. CONTRACTOR(S) agrees to
obtain any endorsement that may be necessary to affect this waiver of
subrogation, but this provision applies regardless of whether or not COUNTY has
received a waiver of subrogation endorsement from the insurer.
CONTRACTOR(S) shall obtain endorsements to the Commercial General Liability
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insurance naming the County of Fresno, its officers, agents, and employees, individually and collectively,
as additional insured, but only insofar as the operations under this Agreement are concerned. Such
coverage for additional insured shall apply as primary insurance and any other insurance, or self-
insurance, maintained by COUNTY, its officers, agents, and employees shall be excess only and not
contributing with insurance provided under CONTRACTOR(S) policies herein. This insurance shall not be
cancelled or changed without a minimum of thirty (30) days advance written notice given to COUNTY.
Within thirty (30) days from the date CONTRACTOR signs this Agreement,
CONTRACTOR(S) shall provide certificates of insurance and endorsements as stated above for all of the
foregoing policies, as required herein, to the County of Fresno, Department of Behavioral Health, 3133 N.
Millbrook Ave, Fresno, California, 93703, Attention: Contracts Division, stating that such insurance
coverages have been obtained and are in full force; that the County of Fresno, its officers, agents, and
employees will not be responsible for any premiums on the policies; that such Commercial General
Liability insurance names the County of Fresno, its officers, agents, and employees, individually and
collectively, as additional insured, but only insofar as the operations under this Agreement are concerned;
that such coverage for additional insured shall apply as primary insurance and any other insurance, or self-
insurance, maintained by COUNTY, its officers, agents, and employees, shall be excess only and not
contributing with insurance provided under CONTRACTOR(S)’ policies herein; and that this insurance
shall not be cancelled or changed without a minimum of thirty (30) days advance, written notice given to
COUNTY.
In the event CONTRACTOR(S) fails to keep in effect at all times insurance coverage as
herein provided, COUNTY may, in addition to other remedies it may have, suspend or terminate this
Agreement upon the occurrence of such event.
All policies shall be with admitted insurers licensed to do business in the State of California.
Insurance purchased shall be from companies possessing a current A.M. Best, Inc. rating of A FSC VII or
better.
CONTRACTOR(S) shall notify COUNTY immediately that a potential tort, casualty
insurance, or Worker’s Compensation award may reimburse CONTRACTOR(S) for any services
rendered by CONTRACTOR(S) whenever CONTRACTOR(S) discovers such potential awards.
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CONTRACTOR(S) shall further obtain any information requested by COUNTY from individuals
regarding any such possible award, and CONTRACTOR(S) shall use his/her best efforts to obtain
reimbursement from such sources. In the event that CONTRACTOR(S) is reimbursed from any tort,
casualty insurance or Worker’s Compensation award, CONTRACTOR(S) shall promptly reimburse
COUNTY for any payment made by COUNTY for such charges reimbursed.
14. RECORDS
CONTRACTOR(S) shall maintain records in accordance with Federal and State
regulations and the MHP Provider Manual. COUNTY shall be allowed to review all records of services
provided, including the goals and objectives of the treatment plan, and how the therapy provided is
achieving the goals and objectives. All mental health records shall be considered the property of the
COUNTY and shall be retained by the COUNTY upon termination or expiration of this Agreement.
15. REPORTS
A. Outcome Reports
CONTRACTOR(S) shall submit to COUNTY’s DBH service outcome reports as
reasonably requested by COUNTY’s DBH. Outcome reports and outcome requirements are subject to
change at COUNTY’s DBH discretion. COUNTY shall work with the CONTRACTOR(S) to utilize data from
the COUNTY’s electronic health records system when such data is sufficient to demonstrate
CONTRACTOR(S)’ performance and quality of care. COUNTY shall provide training on outcomes
tracking and reporting to CONTRACTOR(S) as needed.
B. Additional Reports
CONTRACTOR(S) shall also furnish to COUNTY such statements, records,
reports, data, and other information as COUNTY’s DBH may reasonably request pertaining to matters
covered by this Agreement. In the event that CONTRACTOR(S) fails to provide such reports or other
information required hereunder, it shall be deemed sufficient cause for COUNTY to withhold payments to
CONTRACTOR(S) until there is compliance.
16. MONITORING
CONTRACTOR(S) agrees to extend to COUNTY, and the State DHCS or their designees,
the right to review and monitor records, services, or procedures, at any time, in regard to individuals
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served, as well as the overall operation of CONTRACTOR(S)’ performance, in order to ensure compliance
with the terms and conditions of this Agreement.
17. COMPLIANCE
CONTRACTOR(S) shall comply with any and all requests and directives associated with
COUNTY maintaining State Medi-Cal site certification. CONTRACTOR(S) agrees to comply with
COUNTY’s Contractor Code of Conduct and Ethics and the COUNTY’s Compliance Program in
accordance with Exhibit C. CONTRACTOR(S) shall also provide services described in Section Two (2) in
accordance with COUNTY’s Mental Health Plan and Exhibit D “Guiding Principles of Care Delivery”,
attached hereto and by this reference incorporated herein and made part of this Agreement.
Within thirty (30) days of entering into this Agreement with COUNTY, CONTRACTOR(S)
shall have all of CONTRACTOR(S)’ employees, agents, and subcontractors providing services under this
Agreement certify in writing, that he or she has received, read, understood, and shall abide by the
Contractor Code of Conduct and Ethics. CONTRACTOR(S) shall ensure that within thirty (30) days of
hire, all new employees, agents, and subcontractors providing services under this Agreement shall certify
in writing that he or she has received, read, understood, and shall abide by the Contractor Code of
Conduct and Ethics. CONTRACTOR(S) understands that the promotion of and adherence to the
Contractor Code of Conduct is an element in evaluating the performance of CONTRACTOR(S) and its
employees, agents and subcontractors.
Within thirty (30) days of entering into this Agreement, and annually thereafter, all
employees, agents, and subcontractors providing services under this Agreement shall complete general
compliance training and appropriate employees, agents, and subcontractors shall complete documentation
and billing or billing/reimbursement training. All new employees, agents, and subcontractors shall attend
the appropriate training within thirty (30) days of hire. Each individual who is required to attend training
shall certify in writing that he or she has received the required training. COUNTY shall reimburse
CONTRACTOR(S) for time spent participating in COUNTY-required training at each provider’s agreed
upon hourly rate. The certification shall specify the type of training received and the date received. The
certification shall be provided to COUNTY’s Compliance Officer at 3133 N. Millbrook, Fresno, California
93703. CONTRACTOR(S) agrees to reimburse COUNTY for the entire cost of any penalty imposed upon
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COUNTY by the Federal Government as a result of CONTRACTOR(S)’ violation of the terms of this
Agreement.
CONTRACTOR(S) shall cooperate and participate with COUNTY in Quality
Assurance/Improvement and Utilization Review Programs and grievance procedures and comply with
all final determinations rendered by the COUNTY Quality Assurance/Improvement and Utilization
Review Programs, unless the decision is reversed on appeal as set forth in the MHP Provider Manual.
COUNTY’s adverse decisions regarding CONTRACTOR(S)’ services to individuals may result in the
disallowance of payment for services rendered; or may result in additional controls to the delivery of
services; or may result in termination of this Agreement. COUNTY shall have sole discretion in the
determination of Quality Assurance/Improvement and Utilization Review outcomes, decisions and
actions.
18. COMPLIANCE WITH STATE REQUIREMENTS
CONTRACTOR(S) recognizes that COUNTY operates its mental health programs under
an agreement with the State DHCS, and that under said agreement the State imposes certain
requirements on COUNTY and its subcontractors. CONTRACTOR(S) shall adhere to all State
requirements, including those identified in Exhibit E, “State Mental Health Requirements”, attached hereto
and by this reference incorporated herein and made part of this Agreement.
19. LICENSES/CERTIFICATES
Throughout each term of this Agreement, CONTRACTOR(S) and CONTRACTOR(S)’ staff
shall maintain all necessary licenses, permits, approvals, certificates, waivers and exemptions necessary
for the provision of the services hereunder and required by the laws and regulations of the United States of
America, State of California, the COUNTY, and any other applicable governmental agencies.
CONTRACTOR(S) shall notify COUNTY immediately in writing of its inability to obtain or maintain such
licenses, permits, approvals, certificates, waivers and exemptions irrespective of the pendency of any
appeal related thereto. Additionally, CONTRACTOR(S) and CONTRACTOR(S)’ staff shall comply with all
applicable laws, rules or regulations, as may now exist or be hereafter changed.
20. COMPLAINTS
CONTRACTOR(S) shall log complaints and the disposition of all complaints from an
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individual or an individual's family. CONTRACTOR(S) shall provide a copy of the detailed complaint log
entries concerning COUNTY-sponsored clients to COUNTY at regular intervals as determined by the
COUNTY in a format that is mutually agreed upon. In addition, CONTRACTOR(S) shall provide details
and attach documentation of each complaint with the log. CONTRACTOR(S) shall notify COUNTY of all
incidents reportable to State licensing bodies that affect COUNTY clients within twenty-four (24) hours of
receipt of a complaint.
Within ten (10) days after each incident or complaint affecting COUNTY individuals served,
CONTRACTOR(S) shall provide COUNTY with information relevant to the complaint, investigative details
of the complaint, the complaint and CONTRACTOR(S)’ disposition of, or corrective action taken to resolve
the complaint. CONTRACTOR(S) shall also file an incident report for all incidents involving COUNTY
individuals served, following the protocol and using the worksheet identified in Exhibit F, “Incident
Reporting”, attached hereto and by this reference incorporated herein and made part of this Agreement or
a substitute protocol and worksheet presented by CONTRACTOR(S) that is accepted by COUNTY’s DBH
Director or designee.
In addition, CONTRACTOR(S) shall inform every client of their rights to a grievance and
appeal process under the COUNTY's Mental Health Plan as described in Exhibit G, “Mental Health Plan”,
attached hereto and by this reference incorporated herein and made part of this Agreement.
21. CONFIDENTIALITY
All services performed by CONTRACTOR(S) under this Agreement shall be in strict
conformance with all applicable Federal, State of California and/or local laws and regulations relating to
confidentiality.
22. HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT
COUNTY and CONTRACTOR(S) each consider and represent themselves as covered
entities as defined by the U.S. Health Insurance Portability and Accountability Act of 1996, Public Law 104-
191 (HIPAA) and agree to use and disclose Protected Health Information (PHI) as required by law.
COUNTY and CONTRACTOR(S) acknowledge that the exchange of PHI between them is
only for treatment, payment, and health care operations.
COUNTY and CONTRACTOR(S) intend to protect the privacy and provide for the security
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of PHI pursuant to the Agreement in compliance with HIPAA, the Health Information Technology for
Economic and Clinical Health Act, Public Law 111-005 (HITECH), and regulations promulgated thereunder
by the U.S. Department of Health and Human Services (HIPAA Regulations) and other applicable laws.
As part of the HIPAA Regulations, the Privacy Rule and the Security Rule require
CONTRACTOR(S) to enter into a contract containing specific requirements prior to the disclosure of PHI,
as set forth in, but not limited to, Title 45, Sections 164.314(a), 164.502(e) and 164.504(e) of the Code of
Federal Regulations.
23. DATA SECURITY
For the purpose of preventing the potential loss, misappropriation or inadvertent access,
viewing, use or disclosure of COUNTY data including sensitive or personal client information; abuse of
COUNTY resources; and/or disruption to COUNTY operations, individuals and/or agencies that enter into
a contractual relationship with COUNTY for the purpose of providing services under this Agreement must
employ adequate data security measures to protect the confidential information provided to
CONTRACTOR(S) by COUNTY, including but not limited to the following:
A. CONTRACTOR(S)’-Owned Mobile, Wireless, or Handheld Devices
CONTRACTOR(S) may not connect to COUNTY networks via personally-owned
mobile, wireless or handheld devices, unless the following conditions are met:
1) CONTRACTOR(S) has received authorization by COUNTY for
telecommuting purposes;
2) Current virus protection software is in place;
3) Mobile device has the remote wipe feature enabled; and
4) A secure connection is used.
B. CONTRACTOR(S)’-Owned Computers or Computer Peripherals
CONTRACTOR(S) may not bring contractor-owned computers or computer
peripherals into COUNTY for use without prior authorization from COUNTY’s Chief Information Officer
and/or designee(s), including but not limited to mobile storage devices. If data is approved to be
transferred, data must be encrypted and stored on a secure server approved by COUNTY and transferred
by means of a Virtual Private Network (VPN) connection, or another type of secure connection.
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C. COUNTY-Owned Computer Equipment
CONTRACTOR(S) may not use COUNTY computers or computer peripherals on
non-County premises without prior authorization from COUNTY’s Chief Information Officer and/or
designee(s).
D. CONTRACTOR(S) may not store COUNTY’s private, confidential or sensitive data
on any hard-disk drive, portable storage device, or remote storage installation unless encrypted.
E. CONTRACTOR(S) shall be responsible to employ strict controls to ensure the
integrity and security of COUNTY’s confidential information and prevent unauthorized access, viewing,
use, or disclosure of data maintained in computer files, program documentation, data processing systems,
data files, and data processing equipment which stores or processes COUNTY data internally and
externally.
F. Confidential client information transmitted to one party by the other by means of
electronic transmissions must be encrypted according to Advanced Encryption Standards (AES) of 128
BIT or higher. Additionally, a password or pass phrase must be utilized.
G. CONTRACTOR(S) is responsible to immediately notify COUNTY of any violations,
breaches or potential breaches of security related to COUNTY’s confidential information, data maintained
in computer files, program documentation, data processing systems, data files and data processing
equipment which stores or processes COUNTY data internally or externally.
H. COUNTY shall provide oversight to CONTRACTOR(S)’ response to all incidents
arising from a possible breach of security related to COUNTY’s confidential client information provided to
CONTRACTOR(S). CONTRACTOR(S) will be responsible to issue any notification to affected individuals
as required by law or as deemed necessary by COUNTY in its sole discretion. CONTRACTOR(S) will be
responsible for all costs incurred as a result of providing the required notification.
24. PROPERTY OF COUNTY
A. CONTRACTOR(S) is responsible for returning to COUNTY all COUNTY-owned
assets, or the monetary value of said assets if unable to produce the assets at the expiration or termination
of this Agreement.
CONTRACTOR(S) further agrees to the following:
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1) Maintain all items of equipment in good working order and condition, normal
wear and tear is expected;
2) Label all items of equipment and maintain an inventory list showing where
and how the equipment is being used, in accordance with procedures developed by COUNTY.
3) Report in writing to COUNTY immediately after discovery, the loss or theft of
any items of equipment. For stolen items, the local law enforcement agency must be contacted and a
copy of the police report submitted to COUNTY.
B. The purchase of any equipment by CONTRACTOR(S) with funds provided
hereunder must be directly related to CONTRACTOR(S)’ services or activities under the terms of this
Agreement.
C. CONTRACTOR(S) must obtain prior written approval from COUNTY’s DBH
whenever there is any modification or change in the use of any property acquired or improved, in whole or
in part, using funds under this Agreement. If any real or personal property acquired or improved with said
funds identified herein is sold and/or is utilized by CONTRACTOR(S) for a use which does not qualify
under this Agreement, CONTRACTOR(S) shall reimburse COUNTY in an amount equal to the current fair
market value of the property, less any portion thereof attributable to expenditures of funds not provided
under this Agreement. These requirements shall continue in effect for the life of the property. In the event
this Agreement expires, or terminates, the requirements for this Section shall remain in effect for activities
or property funded with said funds, unless action is taken by the State government to relieve COUNTY of
these obligations.
25. NON-DISCRIMINATION
During the performance of this Agreement, CONTRACTOR(S) shall not unlawfully
discriminate against any employee or applicant for employment, or recipient of services because of race,
religion, color, national origin, ancestry, physical handicap, medical condition, marital status, age, or sex,
pursuant to all applicable State and Federal statutes and regulations.
Consistent with the requirements of applicable Federal or State law, the
CONTRACTOR(s) will not engage in any unlawful discriminatory practices in the admission of
members, assignments of accommodations, treatment, evaluation, employment of personnel, or in any
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other respect on the basis of race, color, gender, religion, marital status, national origin, age, sexual
preference or mental or physical handicap.
CONTRACTOR(S) will comply with the Disabilities Act of 1990, the Fair Employment
and Housing Act (Government Code, Section 12900 et. seq.), and the applicable regulations
promulgated thereunder (Title 2, CCR, Section 7285 et. seq.). CONTRACTOR(S) will ensure that the
evaluation and treatment of their employees and applicants for employment are free of such
discrimination. The applicable regulations of the Fair Employment and Housing Commission
implementing Government Code, Section 12990, set forth in Chapter 5, Division 4 of Title 2, CCR, are
incorporated into this Agreement by reference and made a part hereof, as if set forth in full.
CONTRACTOR(S) will give written notice of their obligations under this clause to labor organizations
with which they have a collective bargaining or other agreement.
CONTRACTOR(S) agrees to ensure that deliverables developed and produced, pursuant
to this Agreement, shall comply with the accessibility requirements of Section 508 of the Rehabilitation Act
and the Americans with Disabilities Act of 1973 as amended (29 U.S.C. § 794 (d)), and regulations
implementing that Act as set forth in Part 1194 of Title 36 of the Code of Federal Regulations. In 1998,
Congress amended the Rehabilitation Act of 1973 to require Federal agencies to make their electronic and
information technology (EIT) accessible to people with disabilities. California Government Code section
11135 codifies section 508 of the Act requiring accessibility of electronic and information technology.
CONTRACTOR(S) shall render mental health services to individuals in the same
manner, in accordance with the same standards and within the same time availability as offered other
individuals, except as limited by existing MHP restrictions.
26. ASSURANCES
In entering into this Agreement, CONTRACTOR(S) certifies that neither they, nor any of
their officers, are currently excluded, suspended, debarred, or otherwise ineligible to participate in the
Federal Health Care Programs; that neither they, nor any of their officers, have been convicted of a
criminal offense related to the provision of health care items or services; nor have they, nor any of their
officers, been reinstated to participate in the Federal Health Care Programs after a period of exclusion,
suspension, debarment, or ineligibility. If COUNTY learns, subsequent to entering into a contract, that
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CONTRACTOR(S) is ineligible on these grounds, COUNTY will remove CONTRACTOR(S) from
responsibility for, or involvement with, COUNTY’s business operations related to the Federal Health Care
Programs and shall remove such CONTRACTOR(S) from any position in which CONTRACTOR(S)’
compensation, or the items or services rendered, ordered or prescribed by CONTRACTOR(S) may be
paid in whole or part, directly or indirectly, by Federal Health Care Programs or otherwise with Federal
Funds at least until such time as CONTRACTOR(S) is reinstated into participation in the Federal Health
Care Programs.
A. If COUNTY has notice that either CONTRACTOR(S), or its officers, have been
charged with a criminal offense related to any Federal Health Care Program, or are proposed for exclusion
during the term of any contract, CONTRACTOR(S) and COUNTY shall take all appropriate actions to
ensure the accuracy of any claims submitted to any Federal Health Care Program. At its discretion, given
such circumstances, COUNTY may request that CONTRACTOR(S) cease providing services until
resolution of the charges or the proposed exclusion.
B. CONTRACTOR(S) agrees that all potential new employees of CONTRACTOR(S)
or subcontractors of CONTRACTOR(S) who, in each case, are expected to perform professional services
under this Agreement, will be queried as to whether (1) they are now or ever have been excluded,
suspended, debarred, or otherwise ineligible to participate in the Federal Health Care Programs; (2) they
have been convicted of a criminal offense related to the provision of health care items or services; and (3)
they have been reinstated to participate in the Federal Health Care Programs after a period of exclusion,
suspension, debarment, or ineligibility.
1) In the event the potential employee or subcontractor informs
CONTRACTOR(S) that he or she is excluded, suspended, debarred, or otherwise ineligible, or has been
convicted of a criminal offense relating to the provision of health care services, and CONTRACTOR(S)
hires or engages such potential employee or subcontractor, CONTRACTOR(S) will ensure that said
employee or subcontractor does no work, either directly or indirectly relating to services provided to
COUNTY.
2) Notwithstanding the above, COUNTY, at its discretion, may terminate this
Agreement in accordance with Section Three (3) of this Agreement, or require adequate assurance (as
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defined by COUNTY) that no excluded, suspended, or otherwise ineligible employee or subcontractor of
CONTRACTOR(S) will perform work, either directly or indirectly, relating to services provided to COUNTY.
Such demand for adequate assurance shall be effective upon a time frame to be determined by COUNTY
to protect the interests of COUNTY consumers.
C. CONTRACTOR(S) shall verify (by asking the applicable employees and
subcontractors) that all current employees and existing subcontractors who, in each case, are expected to
perform professional services under this Agreement (1) are not currently excluded, suspended, debarred,
or otherwise ineligible to participate in the Federal Health Care Programs; (2) have not been convicted of a
criminal offense related to the provision of health care items or services; and (3) have not been reinstated
to participate in the Federal Health Care Program after a period of exclusion, suspension, debarment, or
ineligibility. In the event any existing employee or subcontractor informs CONTRACTOR(S) that he or she
is excluded, suspended, debarred, or otherwise ineligible to participate in the Federal Health Care
Programs, or has been convicted of a criminal offense relating to the provision of health care services,
CONTRACTOR(S) will ensure that said employee or subcontractor does no work, either direct or indirect,
relating to services provided to COUNTY.
1) CONTRACTOR(S) agrees to notify COUNTY immediately during the term
of this Agreement whenever CONTRACTOR(S) learns that an employee or subcontractor who, in each
case, is providing professional services under this Agreement is excluded, suspended, debarred, or
otherwise ineligible to participate in the Federal Health Care Programs, or is convicted of a criminal offense
relating to the provision of health care services.
2) Notwithstanding the above, COUNTY, at its discretion, may terminate this
Agreement in accordance with Section Three (3) of this Agreement, or require adequate assurance (as
defined by COUNTY) that no excluded, suspended, or otherwise ineligible employee or subcontractor of
CONTRACTOR(S) will perform work, either directly or indirectly, relating to services provided to COUNTY.
Such demand for adequate assurance shall be effective upon a time frame to be determined by COUNTY
to protect the interests of COUNTY consumers.
D. CONTRACTOR(S) agrees to cooperate fully with any reasonable requests for
information from COUNTY which may be necessary to complete any internal or external audits relating to
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CONTRACTOR(S)’ compliance with the provisions of this Section.
E. CONTRACTOR(S) agrees to reimburse COUNTY for the entire cost of any penalty
imposed upon COUNTY by the Federal Government as a result of CONTRACTOR(S)’ violation of
CONTRACTOR(S)’ obligations as described in this Section.
27. PUBLICITY PROHIBITION
None of the funds, materials, property or services provided directly or indirectly under this
Agreement shall be used for CONTRACTOR(S)’ advertising, fundraising, or publicity (i.e., purchasing of
tickets/tables, silent auction donations, etc.) for the purpose of self-promotion. Notwithstanding the above,
publicity of the services provided under this Agreement shall be allowed as necessary to raise public
awareness about the availability of such specific services when approved in advance by COUNTY’s DBH
Director or designee for such items as written/printed materials, the use of media (i.e., radio, television,
newspapers), and any other related expense(s).
28. CONFLICT OF INTEREST
No officer, agent, or employee of the COUNTY who exercises any function or
responsibility for planning and carrying out the services provided under this Agreement shall have any
direct or indirect personal financial interest in this Agreement. In addition, no employee of the COUNTY
shall be employed by CONTRACTOR(S) to fulfill any contractual obligations with COUNTY. The
CONTRACTOR(S) shall also comply with all Federal, State of California, and local conflict of interest
laws, statutes, and regulations, which shall be applicable to all parties and beneficiaries under this
Agreement and any officer, agent, or employee of the COUNTY.
29. NO THIRD PARTY BENEFICIARIES
This Agreement has been entered into solely for the benefit of the parties hereto.
Nothing in this Agreement is intended to benefit or confer any rights or remedies on any other persons
or parties.
30. DEFAULTS
The waiver by COUNTY of any one or more defaults, if any, on the part of
CONTRACTOR(S) hereunder, shall not be construed to operate as a waiver by COUNTY of any other
or future default in the same obligation or any other obligation in the Agreement.
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31. DISCLOSURE OF OWNERSHIP AND/OR CONTROL INTEREST INFORMATION
This provision is only applicable if CONTRACTOR is disclosing entities, fiscal agents, or
managed care entities, as defined in Code of Federal Regulations (C.F.R), Title 42 § 455.101 455.104,
and 455.106(a)(1),(2).
In accordance with C.F.R., Title 42 §§ 455.101, 455.104, 455.105 and 455.106(a)(1),(2),
the following information must be disclosed by CONTRACTOR by completing Exhibit H, “Disclosure of
Ownership and Control Interest Statement”, attached hereto and by this reference incorporated herein and
made part of this Agreement. CONTRACTOR(S) shall submit this form to the COUNTY’s DBH within thirty
(30) days of the effective date of this Agreement. Additionally, CONTRACTOR(S) shall report any
changes to this information within thirty-five (35) days of occurrence by completing Exhibit H. Submissions
shall be scanned pdf copies and are to be sent via email to COUNTY’s assigned Staff Analyst with the
DBH Contracts Division.
32. DISCLOSURE – CRIMINAL HISTORY AND CIVIL ACTIONS
CONTRACTOR is required to disclose if any of the following conditions apply to them, their
owners, officers, corporate managers, and partners (hereinafter collectively referred to in this Section as
“CONTRACTOR”):
A. Within the three-year period preceding the Agreement award, they have been
convicted of, or had a civil judgment rendered against them for:
1) Fraud or a criminal offense in connection with obtaining, attempting to
obtain, or performing a public (federal, state, or local) transaction or contract under a public transaction;
2) Violation of a federal or state antitrust statute;
3) Embezzlement, theft, forgery, bribery, falsification, or destruction of records;
or
4) False statements or receipt of stolen property.
B. Within a three-year period preceding their Agreement award, they have had a
public transaction (federal, state, or local) terminated for cause or default.
Disclosure of the above information will not automatically eliminate CONTRACTOR(S) from
further business consideration. The information will be considered as part of the determination of whether
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to continue and/or renew this Agreement and any additional information or explanation that
CONTRACTOR(S) elects to submit with the disclosed information will be considered. If it is later
determined that CONTRACTOR(S) failed to disclose required information, any contract awarded to such
CONTRACTOR(S) may be immediately voided and terminated for material failure to comply with the terms
and conditions of the award.
CONTRACTORS(S) must complete Exhibit I, “Certification Regarding Debarment,
Suspension, and Other Responsibility Matters- Primary Covered Transactions”, attached hereto and by
this reference incorporated herein and made part of this Agreement. Additionally, CONTRACTOR(S) must
immediately advise COUNTY’s DBH in writing if, during the term of this Agreement: (1) CONTRACTOR(S)
becomes suspended, debarred, excluded, or ineligible for participation in Federal or State funded
programs or from receiving federal funds as listed in the excluded parties’ list system (http://www.epls.gov);
or (2) any of the above listed conditions become applicable to CONTRACTOR(S). CONTRACTOR(S)
shall indemnify, defend, and hold COUNTY harmless for any loss or damage resulting from a conviction,
debarment, exclusion, ineligibility, or other matter listed in the signed Certification Regarding Debarment,
Suspension, and Other Responsibility Matters.
33. DISCLOSURE OF SELF-DEALING TRANSACTIONS
This provision is only applicable if a CONTRACTOR(S) is operating as a corporation (a for-
profit or non-profit corporation) or if during the term of this Agreement, CONTRACTOR(S) changes its
status to operate as a corporation.
Members of a CONTRACTOR(S)’ Board of Directors shall disclose any self-dealing
transactions that they are a party to while CONTRACTOR(S) is providing goods or performing services
under this Agreement. A self-dealing transaction shall mean a transaction to which CONTRACTOR(S) is a
party and in which one or more of its directors has a material financial interest. Members of the Board of
Directors shall disclose any self-dealing transactions that they are a party to by completing and signing
Exhibit J, “Self-Dealing Transaction Disclosure Form”, attached hereto and by this reference incorporated
herein and made part of this Agreement, and submitting it to COUNTY prior to commencing with the self-
dealing transaction or immediately thereafter.
34. AUDITS AND INSPECTIONS
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CONTRACTOR(S) shall, at any time during business hours and as often as COUNTY may
deem necessary, make available to COUNTY for examination all of its records and data with respect to the
matters covered by this Agreement. CONTRACTOR(S) shall, upon request by COUNTY, permit
COUNTY to audit and inspect all such records and data necessary to ensure CONTRACTOR(S)’
compliance with the terms of this Agreement.
If this Agreement exceeds Ten Thousand and No/100 Dollars ($10,000.00),
CONTRACTOR(S) shall be subject to the examination and audit of the State Auditor General for a period
of three (3) years after final payment under contract (California Government Code section 8546.7).
35. NOTICES
The persons having authority to give and receive notices under this Agreement and their
addresses include the following:
COUNTY CONTRACTOR(S) Director, Fresno County See Exhibit “A” Department of Behavioral Health 3133 N. Millbrook Ave Fresno, CA 93703
All notices between COUNTY and CONTRACTOR(S) provided for or permitted under this
Agreement must be in writing and delivered either by personal service, by first-class United States mail, by
an overnight commercial courier service, or by telephonic facsimile transmission. A notice delivered by
personal service is effective upon service to the recipient. A notice delivered by first-class United States
mail is effective three (3) COUNTY business days after deposit in the United States mail, postage prepaid,
addressed to the recipient. A notice delivered by an overnight commercial courier service is effective one
(1) COUNTY business day after deposit with the overnight commercial courier service, delivery fees
prepaid, with delivery instructions given for next day delivery, addressed to the recipient. A notice
delivered by telephonic facsimile is effective when transmission to the recipient is completed (but, if such
transmission is completed outside of COUNTY business hours, then such delivery shall be deemed to be
effective at the next beginning of a COUNTY business day), provided that the sender maintains a machine
record of the completed transmission. For all claims arising out of or related to this Agreement, nothing in
this section establishes, waives, or modifies any claims presentation requirements or procedures provided
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by law, including but not limited to the Government Claims Act (Division 3.6 of Title 1 of the Government
Code, beginning with section 810).
36. GOVERNING LAW
Venue for any action arising out of or related to the Agreement shall only be in Fresno
County, California.
The rights and obligations of the parties and all interpretation and performance of this
Agreement shall be governed in all respects by the laws of the State of California.
37. ENTIRE AGREEMENT
This Agreement, including all Exhibits, Revised RFP No. 20-013 and CONTRACTOR(S)’
Response thereto, constitutes the entire agreement between CONTRACTOR(S) and COUNTY with
respect to the subject matter hereof and supersedes all previous agreement negotiations, proposals,
commitments, writings, advertisements, publications, and understandings of any nature whatsoever unless
expressly included in this Agreement.
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1 IN WITNESS WHEREOF , the parties hereto have executed th is Agreement as of the day and
2 year first hereinabove written.
3
4 CONTRACTOR(S)
5 SEE ATTACHED EXHIBIT A
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Fund/Subclass:
Organization :
AccounUProgram :
0001/10000
5630
7295/0
COUNTY OF FRESNO
By['~~~
ErnestBuddyMend,Chairman
of the Board of Supervisors
of the County of Fresno
Date: _ __,I'----'-'---=!}_Q~,;)D........:; __
BERN ICE E . SEIDEL , Clerk of the
Board of Supervisors of the County of Fresno ,
State of California
Date : l -r"J -d:Q@.o
PLEASE SEE ADDITIONAL
SIGNATURE PAGE ATTACHED
-32 -COUNTY OF FRESNO
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CONTRACTOR:
Iris Telehealth Medical Group, PA
By:____________________________________
Print Name: _____________________________
Title: __________________________________
Chairman of the Board, or
President, or any Vice President
Date: _____________________
By: ___________________________________
Print Name: ____________________________
Title: _________________________________
Secretary (of Corporation), or
any Assistant Secretary, or
Chief Financial Officer, or
any Assistant Treasurer
Mailing Address:
114 W. 7th Street, Suite 900
Austin, TX 78701
Attention: Carisa Raucci, PhD
Phone No.: (512) 956-5064
Tarik Shaheen
CEO
Ed DeLeon
CFO
12/4/19
Exhibit A
FRESNO COUNTY DEPARTMENT OF BEHAVIORAL HEALTH
TELEMEDICINE SERVICES
LIST OF CONTRACTORS
1. Dr. John L. Schaeffer, Inc., A Professional Medical
Corporation DBA American Telepsychiatrists
101 California Street, Suite 2710
San Francisco, CA 94111
Attention: John L. Schaeffer, D.O.
Phone No.: (916) 320-4422
2. Iris Telehealth Medical Group, PA
114 W. 7th Street, Suite 900
Austin, TX 78701
Attention: Carisa Raucci, PhD
Phone No.: (512) 956-5064
Exhibit B-1
Other
(Describe)
Daily All-Inclusive Rate
(This Rate is for a schedule of
services provided between 8:00
a.m. through 5:00 p.m. Monday
through Sunday, with a maximum
schedule of 40 hours of service per
week)
Weekend Call Rate
(This rate is for the provider being
scheduled for services from
Saturday at 5:00 p.m. through
Monday at 8:00 a.m., when the
provider is scheduled for less than
eight hours of services on Saturday
or Sunday)
In-House Call Rate
(This rate is for the provider being
scheduled for services from
Saturday at 5:00 p.m. through
Monday at 8:00 a.m., when the
provider is scheduled for eight
hours of services on Saturday or
Sunday between 8:00 a.m. and
5:00 p.m.)
Weeknight Call Rate
(This rate is for the provider being
scheduled for services from 5:00
p.m. Monday through 8:00 a.m.
Saturday, no matter whether the
provider is scheduled for services
Monday through Friday)
Overtime Rate
(This rate is for hours of services
scheduled above 40 hours per
week between 8:00 a.m. through
5:00 p.m. Monday through Sunday)
Rate Description Psychiatrists Psychiatric Nurse
Practitioners Other (Describe)
Fresno County Department of Behavioral Health
Mental Health Telemedicine Services
Rates of Reimbursement
Iris Telehealth Medical Group Rates
FY 2020-$205/hr
FY 2021-$205/hr
FY 2022-$209/hr
FY 2023-$213/hr
FY 2024-$217/hr
FY 2020-$135/hr
FY 2021-$135/hr
FY 2022-$139/hr
FY 2023-$143/hr
FY 2024-$147/hr
N/A N/A
$375/night $275/night N/A N/A
$375/night $275/night N/A N/A
$325/night $225/night N/A N/A
$235/hour $155/hour N/A N/A
Exhibit B-2
Daily All-Inclusive Rate
(This Rate is for a schedule of services
provided between 8:00 a.m. through
5:00 p.m. Monday through Sunday,
with a maximum schedule of 40 hours
of service per week)
Daily All-Inclusive Rate
(This Rate is for a schedule of services
provided between 8:00 a.m. through
5:00 p.m. Saturday and/or Sunday--
Add 10 percent premium for holiday
related weekend)
Weekend Call Rate
(This rate is for the provider being
scheduled for services from Saturday
at 5:00 p.m. through Sunday at 8:00
a.m. and/or Sunday 5:00 p.m. through
Monday at 8:00 a.m. whether a
provider is scheduled for eight hours of
services on Saturday or Sunday
between 8:00 a.m. and 5:00 p.m. or
less than eight hours of services on
Saturday or Sunday--Add 10 percent
premium for holidays)
Weeknight Call Rate
(This rate is for the provider being
scheduled for services from 5:00 p.m.
Monday through 8:00 a.m. Saturday,
no matter whether the provider is
scheduled for services Monday
through Friday--Add 10 percent for
holidays)
$800/night to hold the
pager, plus $50 per
call that takes less
than 10 minutes, plus
the hourly rate below
if actually seeing a
patient on
teleconference:
FY 2020-$229/hr
FY 2021-$237/hr
FY 2022-$245/hr
FY 2023-$254/hr
FY 2024-$263/hr
$600/night to hold the
pager, plus $30 per
call that takes less
than 10 minutes, plus
the hourly rate below
if actually seeing a
patient on
teleconference:
FY 2020-$219/hr
FY 2021-$217/hr
FY 2022-$215/hr
FY 2023-$224/hr
FY 2024-$233/hr
$1,000/night to hold the pager,
plus $50 per call that takes less
than 10 minutes, plus the hourly
rate below if actually seeing a
patient on teleconference:
FY 2020-$239/hr
FY 2021-$247/hr
FY 2022-$255/hr
FY 2023-$264/hr
FY 2024-$273/hr
$600/night to hold the
pager, plus $50 per
call that takes less
than 10 minutes, plus
the hourly rate below
if actually seeing a
patient on
teleconference:
FY 2020-$209/hr
FY 2021-$217/hr
FY 2022-$225/hr
FY 2023-$234/hr
FY 2024-$243/hr
$400/night to hold the
pager, plus $30 per
call that takes less
than 10 minutes, plus
the hourly rate below
if actually seeing a
patient on
teleconference:
FY 2020-$189/hr
FY 2021-$197/hr
FY 2022-$205/hr
FY 2023-$214/hr
FY 2024-$223/hr
$800/night to hold the pager,
plus $50 per call that takes less
than 10 minutes, plus the hourly
rate below if actually seeing a
patient on teleconference:
FY 2020-$219/hr
FY 2021-$227/hr
FY 2022-$235/hr
FY 2023-$244/hr
FY 2024-$253/hr
FY 2020-$209/hr
FY 2021-$217/hr
FY 2022-$225/hr
FY 2023-$234/hr
FY 2024-$243/hr
FY 2020-$189/hr
FY 2021-$197/hr
FY 2022-$205/hr
FY 2023-$214/hr
FY 2024-$223/hr
FY 2020-$219/hr
FY 2021-$227/hr
FY 2022-$235/hr
FY 2023-$244/hr
FY 2024-$253/hr
FY 2020-$219/hr
FY 2021-$227/hr
FY 2022-$235/hr
FY 2023-$244/hr
FY 2024-$253/hr
FY 2020-$199/hr
FY 2021-$207/hr
FY 2022-$215/hr
FY 2023-$224/hr
FY 2024-$233/hr
FY 2020-$229/hr
FY 2021-$237/hr
FY 2022-$245/hr
FY 2023-$254/hr
FY 2024-$263/hr
Rate Description Psychiatrists Psychiatric Nurse
Practitioners
Sub-Specialty Psychiatrists
(Also boarded in
child/adolescent or geriatric or
addiction or forensic)
Fresno County Department of Behavioral Health
Mental Health Telemedicine Services
Rates of Reimbursement
American Telepsychiatrists Rates
Exhibit C
Page 1 of 3
FRESNO COUNTY MENTAL HEALTH COMPLIANCE PROGRAM
CONTRACTOR CODE OF CONDUCT AND ETHICS
Fresno County is firmly committed to full compliance with all applicable laws,
regulations, rules and guidelines that apply to the provision and payment of mental health services.
Mental health contractors and the manner in which they conduct themselves are a vital part of this
commitment.
Fresno County has established this Contractor Code of Conduct and Ethics with which
contractor and its employees and subcontractors shall comply. Contractor shall require its employees
and subcontractors to attend a compliance training that will be provided by Fresno County. After
completion of this training, each contractor, contractor’s employee and subcontractor must sign the
Contractor Acknowledgment and Agreement form and return this form to the Compliance officer or
designee.
Contractor and its employees and subcontractor shall:
1.Comply with all applicable laws, regulations, rules or guidelines when providing and billing
for mental health services.
2.Conduct themselves honestly, fairly, courteously and with a high degree of integrity in their
professional dealing related to their contract with the County and avoid any conduct that could
reasonably be expected to reflect adversely upon the integrity of the County.
3.Treat County employees, consumers, and other mental health contractors fairly and with
respect.
4.NOT engage in any activity in violation of the County’s Compliance Program, nor engage in
any other conduct which violates any applicable law, regulation, rule or guideline
5.Take precautions to ensure that claims are prepared and submitted accurately, timely and are
consistent with all applicable laws, regulations, rules or guidelines.
6.Ensure that no false, fraudulent, inaccurate or fictitious claims for payment or reimbursement
of any kind are submitted.
7.Bill only for eligible services actually rendered and fully documented. Use billing codes that
Exhibit C
Page 2 of 3
accurately describe the services provided.
8.Act promptly to investigate and correct problems if errors in claims or billing are discovered.
9.Promptly report to the Compliance Officer any suspected violation(s) of this Code of Conduct
and Ethics by County employees or other mental health contractors, or report any activity that
they believe may violate the standards of the Compliance Program, or any other applicable
law, regulation, rule or guideline. Fresno County prohibits retaliation against any person
making a report. Any person engaging in any form of retaliation will be subject to disciplinary
or other appropriate action by the County. Contractor may report anonymously.
10.Consult with the Compliance Officer if you have any questions or are uncertain of any
Compliance Program standard or any other applicable law, regulation, rule or guideline.
11.Immediately notify the Compliance Officer if they become or may become an Ineligible person
and therefore excluded from participation in the Federal Health Care Programs.
Exhibit C
Page 3 of 3
Fresno County Mental Health Compliance Program
Contractor Acknowledgment and Agreement
I hereby acknowledge that I have received, read and understand the Contractor Code of Conduct and
Ethics. I herby acknowledge that I have received training and information on the Fresno County Mental
Health Compliance Program and understand the contents thereof. I further agree to abide by the
Contractor Code of Conduct and Ethics, and all Compliance Program requirements as they apply to my
responsibilities as a mental health contractor for Fresno County.
I understand and accept my responsibilities under this Agreement. I further understand that any
violation of the Contractor Code of Conduct and Ethics or the Compliance Program is a violation of
County policy and may also be a violation of applicable laws, regulations, rules or guidelines. I further
understand that violation of the Contractor Code of Conduct and Ethics or the Compliance Program
may result in termination of my agreement with Fresno County. I further understand that Fresno
County will report me to the appropriate Federal or State agency.
For Individual Providers
Name (print): _____________________________________
Discipline: Psychiatrist Psychologist LCSW LMFT
Signature :________________________________ Date : ___/____/___
For Group or Organizational Providers
Group/Org. Name (print): _______________________________________
Employee Name (print): ________________________________________
Discipline: Psychiatrist Psychologist LCSW LMFT
Other:___________________________________________
Job Title (if different from Discipline): ___________________________
Signature: _________________________________ Date: ____/___/____
Fresno County Department of Behavioral Health
Guiding Principles of Care Delivery
rev 01-02-2018
DBH VISION:
Health and well-being for our community.
DBH MISSION:
The Department of Behavioral Health is dedicated to supporting the wellness of individuals,
families and communities in Fresno County who are affected by, or are at risk of, mental illness
and/or substance use disorders through cultivation of strengths toward promoting recovery in
the least restrictive environment.
DBH GOALS:
Quadruple Aim
•Deliver quality care
•Maximize resources while focusing on efficiency
•Provide an excellent care experience
•Promote workforce well-being
GUIDING PRINCIPLES OF CARE DELIVERY:
The DBH 11 principles of care delivery define and guide a system that strives for excellence in the
provision of behavioral health services where the values of wellness, resiliency, and recovery are
central to the development of programs, services, and workforce. The principles provide the
clinical framework that influences decision-making on all aspects of care delivery including
program design and implementation, service delivery, training of the workforce, allocation of
resources, and measurement of outcomes.
1.Principle One - Timely Access & Integrated Services
o Individuals and families are connected with services in a manner that is streamlined,
effective, and seamless
o Collaborative care coordination occurs across agencies, plans for care are integrated,
and whole person care considers all life domains such as health, education,
employment, housing, and spirituality
o Barriers to access and treatment are identified and addressed
o Excellent customer service ensures individuals and families are transitioned from one
point of care to another without disruption of care
Exhibit D
Page 1 of 4
Fresno County Department of Behavioral Health
Guiding Principles of Care Delivery
rev 01-02-2018
2.Principle Two - Strengths-based
o Positive change occurs within the context of genuine trusting relationships
o Individuals, families, and communities are resourceful and resilient in the way they
solve problems
o Hope and optimism is created through identification of, and focus on, the unique
abilities of individuals and families
3.Principle Three - Person-driven and Family-driven
o Self-determination and self-direction are the foundations for recovery
o Individuals and families optimize their autonomy and independence by leading the
process, including the identification of strengths, needs, and preferences
o Providers contribute clinical expertise, provide options, and support individuals and
families in informed decision making, developing goals and objectives, and identifying
pathways to recovery
o Individuals and families partner with their provider in determining the services and
supports that would be most effective and helpful and they exercise choice in the
services and supports they receive
4.Principle Four - Inclusive of Natural Supports
o The person served identifies and defines family and other natural supports to be
included in care
o Individuals and families speak for themselves
o Natural support systems are vital to successful recovery and the maintaining of
ongoing wellness; these supports include personal associations and relationships
typically developed in the community that enhance a person’s quality of life
o Providers assist individuals and families in developing and utilizing natural supports.
5.Principle Five - Clinical Significance and Evidence Based Practices (EBP)
o Services are effective, resulting in a noticeable change in daily life that is measurable.
o Clinical practice is informed by best available research evidence, best clinical
expertise, and client values and preferences
o Other clinically significant interventions such as innovative, promising, and emerging
practices are embraced
Exhibit D
Page 2 of 4
Fresno County Department of Behavioral Health
Guiding Principles of Care Delivery
rev 01-02-2018
6.Principle Six - Culturally Responsive
o Values, traditions, and beliefs specific to an individual’s or family’s culture(s) are
valued and referenced in the path of wellness, resilience, and recovery
o Services are culturally grounded, congruent, and personalized to reflect the unique
cultural experience of each individual and family
o Providers exhibit the highest level of cultural humility and sensitivity to the self-
identified culture(s) of the person or family served in striving to achieve the greatest
competency in care delivery
7.Principle Seven - Trauma-informed and Trauma-responsive
o The widespread impacts of all types of trauma are recognized and the various
potential paths for recovery from trauma are understood
o Signs and symptoms of trauma in individuals, families, staff, and others are recognized
and persons receive trauma-informed responses
o Physical, psychological and emotional safety for individuals, families, and providers is
emphasized
8.Principle Eight - Co-occurring Capable
o Services are reflective of whole-person care; providers understand the influence of
bio-psycho-social factors and the interactions between physical health, mental health,
and substance use disorders
o Treatment of substance use disorders and mental health disorders are integrated; a
provider or team may deliver treatment for mental health and substance use
disorders at the same time
9.Principle Nine - Stages of Change, Motivation, and Harm Reduction
o Interventions are motivation-based and adapted to the client’s stage of change
o Progression though stages of change are supported through positive working
relationships and alliances that are motivating
o Providers support individuals and families to develop strategies aimed at reducing
negative outcomes of substance misuse though a harm reduction approach
o Each individual defines their own recovery and recovers at their own pace when
provided with sufficient time and support
Exhibit D
Page 3 of 4
Fresno County Department of Behavioral Health
Guiding Principles of Care Delivery
rev 01-02-2018
10.Principle Ten - Continuous Quality Improvement and Outcomes-Driven
o Individual and program outcomes are collected and evaluated for quality and efficacy
o Strategies are implemented to achieve a system of continuous quality improvement
and improved performance outcomes
o Providers participate in ongoing professional development activities needed for
proficiency in practice and implementation of treatment models
11.Principle Eleven - Health and Wellness Promotion, Illness and Harm Prevention, and Stigma
Reduction
o The rights of all people are respected
o Behavioral health is recognized as integral to individual and community well-being
o Promotion of health and wellness is interwoven throughout all aspects of DBH services
o Specific strategies to prevent illness and harm are implemented at the individual,
family, program, and community levels
o Stigma is actively reduced by promoting awareness, accountability, and positive
change in attitudes, beliefs, practices, and policies within all systems
o The vision of health and well-being for our community is continually addressed
through collaborations between providers, individuals, families, and community
members
Exhibit D
Page 4 of 4
Exhibit E
Page 1 of 2
STATE MENTAL HEALTH REQUIREMENTS
1.CONTROL REQUIREMENTS
The COUNTY and its subcontractors shall provide services in accordance with all
applicable Federal and State statutes and regulations.
2.PROFESSIONAL LICENSURE
All (professional level) persons employed by the COUNTY Mental Health
Program (directly or through contract) providing Short-Doyle/Medi-Cal services
have met applicable professional licensure requirements pursuant to Business and
Professions and Welfare and Institutions Codes.
3.CONFIDENTIALITY
CONTRACTOR(S) shall conform to and COUNTY shall monitor compliance
with all State of California and Federal statutes and regulations regarding
confidentiality, including but not limited to confidentiality of information
requirements at 42, Code of Federal Regulations sections 2.1 et seq; California
Welfare and Institutions Code, sections 14100.2, 11977, 11812, 5328; Division
10.5 and 10.6 of the California Health and Safety Code; Title 22, California Code
of Regulations, section 51009; and Division 1, Part 2.6, Chapters 1-7 of the
California Civil Code.
4.NON-DISCRIMINATION
A.Eligibility for Services
CONTRACTOR(S) shall prepare and make available to COUNTY and to
the public all eligibility requirements to participate in the program plan set
forth in the Agreement. No person shall, because of ethnic group
identification, age, gender, color, disability, medical condition, national
origin, race, ancestry, marital status, religion, religious creed, political
belief or sexual preference be excluded from participation, be denied
benefits of, or be subject to discrimination under any program or activity
receiving Federal or State of California assistance.
B.Employment Opportunity
CONTRACTOR(S) shall comply with COUNTY policy, and the Equal
Employment Opportunity Commission guidelines, which forbids
discrimination against any person on the grounds of race, color, national
origin, sex, religion, age, disability status, or sexual preference in
employment practices. Such practices include retirement, recruitment
advertising, hiring, layoff, termination, upgrading, demotion, transfer,
Exhibit E
Page 2 of 2
rates of pay or other forms of compensation, use of facilities, and other
terms and conditions of employment.
C.Suspension of Compensation
If an allegation of discrimination occurs, COUNTY may withhold all
further funds, until CONTRACTOR(S) can show clear and convincing
evidence to the satisfaction of COUNTY that funds provided under this
Agreement were not used in connection with the alleged discrimination.
D.Nepotism
Except by consent of COUNTY’s Department of Behavioral Health
Director, or designee, no person shall be employed by CONTRACTOR(S)
who is related by blood or marriage to, or who is a member of the Board
of Directors or an officer of CONTRACTOR(S).
5.PATIENTS' RIGHTS
CONTRACTOR(S) shall comply with applicable laws and regulations, including
but not limited to, laws, regulations, and State policies relating to patients' rights.
Department of Behavioral Health
Dawan Utecht, Mental Health Director/Public Guardian
Providing Quality Mental Health and Substance Abuse Services for the People of Fresno County
4441 E. Kings Canyon Road / Fresno, California 93702-3604
(559) 600-9180 FAX (559) 600-7674
Equal Employment Opportunity Affirmative Action Disabled Employer
www.co.fresno.ca.us www.fresno.networkofcare.org
Information Notice
Date: May 29, 2018
To: Fresno County Mental Health Plan and Substance Use Services Contracted Providers
Subject: New Policy and Procedure Guide Regarding Incident Reporting and Intensive Analysis
PPG 1.2.4.
Effective June 1st, 2018, all contracted providers working within the Fresno County Mental Health
Plan and Substance Use Disorder Services Providers will need to follow the new instructions for
reporting incidents.
An “Incident” is any event that compromises the health and safety of clients, employees, or community
members. Any employee having knowledge of an incident will need to follow the appropriate reporting
process. Incident reports help to increase safety in the provision of behavioral health care and substance use
disorder services as well as recommend possible system, policy and/or protocol changes.
The list below includes types of incidents to report:
•All client deaths (natural causes or unexplained/unknown reasons)
•Attempted suicide (resulting in serious injury)
•Homicide or attempts at homicide
•Injury connected to services or at a service site (self-inflicted or by accident)
Example- a client trips and falls but doesn’t require medical attention
•Medical Emergency connected to services or at a service site
Example: Client has a seizure/heart attack during appointment
•Other (i.e. Clients escaping from a locked facility, medication erroneously given during
appointment or mistakenly prescribed)
•Violence, Abuse or Assault connected to services or at a service site (toward client, others or
property; resulting in serious injury)
Example: Client hits a staff member/another client, sets fire to a trash can in the building
Reporting Process
1.) The encrypted report shall be completed and signed by the employee involved in or first aware of
an incident.
2.) Reviewed and signed by a supervisor and/or Program Director and sent encrypted to the
designated Contract Staff Analyst and DBHIncidentReporting@co.fresno.ca.us
3.) ***MHRC’s and PHF’s must ALSO send the encrypted 24-Hour Unusual
Occurrence Report (UOR) to the designated reporting contact at DHCS, your Contract Staff
Analyst and DBHIncidentReporting@co.fresno.ca.us within 24 hours of an incident or first
knowledge of an incident.
Steps 1, 2 and 3 must be completed within 24 hours of an incident or first knowledge of an incident.
Exhibit F
Page 1 of 3
All reported incidents are reviewed by the DBH Intensive Analysis Committee (IAC). If further information
is needed, your analyst will contact you as soon as possible. If a reported incident is determined to be an
Unusual Occurrence (which the Department of Health Care Services defines as: any event which jeopardizes
the health and/or safety of clients, staff, and/or members of the community including but not limited to
physical injury and death), Contracted Providers not licensed directly by the state, may elect to submit their
own Unusual Occurrence Report (UOR) in lieu of a DBH Manager or Intensive Analysis Committee
member. UOR’s shall be emailed encrypted to the DHCS designated reporting contact (per DHCS
instructions), your Contract Staff Analyst and DBHIncidentReporting@co.fresno.ca.us within five (5)
calendar days of an incident or first knowledge of an incident.
UOR’s sent to DHCS may be subject to further investigation and/or information requested by DHCS, such
as: Site Reviews and Plan(s) of Correction. A courtesy copy of correspondence between contracted providers
and DHCS regarding UOR’s shall also be sent to your Contract Staff Analyst and
DBHIncidentReporting@co.fresno.ca.us for informational purposes. DBH may also conduct site visits,
request contracted providers attest that an Intensive Analysis or similar (incident review, root cause analysis)
has occurred, and/or may request additional analysis or information when necessary.
If you are not sure if something is considered a reportable incident, need clarification on the reporting
process and/or need a copy of the reporting form(s), contact your Contract Staff Analyst for
assistance.
Exhibit F
Page 2 of 3
Fresno County Department of Behavioral Health-Incident Report
Send completed forms to dbhincidentreporting@co.fresno.ca.us and designated contract analyst within 24 hours of an
incident or knowledge of an incident. DO NOT COPY OR REPRODUCE/NOT part of the medical record.
Client Information
Last Name: Click or tap here to enter text. First Name: Click or tap here to enter text. Middle Initial: Click or tap here to enter text.
Date of Birth:Click or tap here to enter text. Client ID#:Click or tap here to enter text. Gender: ☐ Male ☐ Female
County of Origin: Click or tap here to enter text.
Name of Reporting Party:Click or tap here to enter text. Name of Facility:Click or tap here to enter text.
Facility Address:Click or tap here to enter text. Facility Phone Number:Click or tap here to enter text.
Incident (check all that apply)
☐Homicide/Homicide Attempt ☐ Attempted Suicide (resulting in serious injury) ☐ Death of Client ☐ Medical Emergency
☐Injury (self-inflicted or by accident)☐Violence/Abuse/Attempts to Assault (toward others, client and/or property)
☐Other- Specify (i.e. medication errors, client escaping from locked facility, fire, poisoning, epidemic outbreaks, other
catastrophes/events that jeopardize the welfare and safety of clients, staff and /or members of the community): Click or tap here to
enter text.
Date of Incident: Click or tap here to enter text. Time of Incident: Click or tap here to enter text.☐am ☐pm
Location of Incident: Click or tap here to enter text.
Description of the Incident (Attach additional sheet if needed): Click or tap here to enter text.
Key People Directly Involved in Incident (witnesses, staff): Click or tap here to enter text.
Action Taken (check all that apply) ☐Consulted with Physician ☐ Called 911/EMS ☐ First Aid/CPR Administered ☐Law Enforcement Contacted☐Client removed from building ☐ Parent/Legal Guardian Contacted ☐Other (Specify): Click or tap here to enter text.
Description of Action Taken: Click or tap here to enter text.
Outcome of Incident (If Known): Click or tap here to enter text.
Form Completed by: __________________________________ _______________________________ _____________
Printed Name Signature Date
Reviewed by Supervisor/Program Manager: _____________________________ ___________________________ ________
Printed Name Signature Date
For Internal Use only:
☐Report to Administration ☐ Report to Intensive Analysis Committee for additional review ☐Request Additional Information
☐No Action ☐ Unusual Occurrence ☐ Other: Click or tap here to enter text.
Revised 12 /2017
Exhibit F
Page 3 of 3
Exhibit G
Page 1 of 2
Fresno County Mental Health Plan
Grievances
Fresno County Mental Health Plan (MHP) provides beneficiaries with a grievance
and appeal process and an expedited appeal process to resolve grievances and
disputes at the earliest and the lowest possible level.
Title 9 of the California Code of Regulations requires that the MHP and its fee-
for-service providers give verbal and written information to Medi-Cal beneficiaries
regarding the following:
•How to access specialty mental health services
•How to file a grievance about services
•How to file for a State Fair Hearing
The MHP has developed a Consumer Guide, a beneficiary rights poster, a
grievance form, an appeal form, and Request for Change of Provider Form. All
of these beneficiary materials must be posted in prominent locations where Medi-
Cal beneficiaries receive outpatient specialty mental health services, including
the waiting rooms of providers’ offices of service.
Please note that all fee-for-service providers and contract agencies are required
to give their clients copies of all current beneficiary information annually at the
time their treatment plans are updated and at intake.
Beneficiaries have the right to use the grievance and/or appeal process without
any penalty, change in mental health services, or any form of retaliation. All
Medi-Cal beneficiaries can file an appeal or state hearing.
Grievances and appeals forms and self addressed envelopes must be available
for beneficiaries to pick up at all provider sites without having to make a verbal or
written request. Forms can be sent to the following address:
Fresno County Mental Health Plan
P.O. Box 45003
Fresno, CA 93718-9886
(800) 654-3937 (for more information)
(559) 488-3055 (TTY)
Provider Problem Resolution and Appeals Process
The MHP uses a simple, informal procedure in identifying and resolving provider
concerns and problems regarding payment authorization issues, other
complaints and concerns.
Exhibit G
Page 2 of 2
Informal provider problem resolution process – the provider may first speak to a
Provider Relations Specialist (PRS) regarding his or her complaint or concern.
The PRS will attempt to settle the complaint or concern with the provider. If the
attempt is unsuccessful and the provider chooses to forego the informal
grievance process, the provider will be advised to file a written complaint to the
MHP address (listed above).
Formal provider appeal process – the provider has the right to access the
provider appeal process at any time before, during, or after the provider problem
resolution process has begun, when the complaint concerns a denied or modified
request for MHP payment authorization, or the process or payment of a
provider’s claim to the MHP.
Payment authorization issues – the provider may appeal a denied or modified
request for payment authorization or a dispute with the MHP regarding the
processing or payment of a provider’s claim to the MHP. The written appeal
must be submitted to the MHP within 90 calendar days of the date of the receipt
of the non-approval of payment.
The MHP shall have 60 calendar days from its receipt of the appeal to inform the
provider in writing of the decision, including a statement of the reasons for the
decision that addresses each issue raised by the provider, and any action
required by the provider to implement the decision.
If the appeal concerns a denial or modification of payment authorization request,
the MHP utilizes a Managed Care staff who was not involved in the initial denial
or modification decision to determine the appeal decision.
If the Managed Care staff reverses the appealed decision, the provider will be
asked to submit a revised request for payment within 30 calendar days of receipt
of the decision
Other complaints – if there are other issues or complaints, which are not related
to payment authorization issues, providers are encouraged to send a letter of
complaint to the MHP. The provider will receive a written response from the
MHP within 60 calendar days of receipt of the complaint. The decision rendered
buy the MHP is final.
Exhibit H
Page 1 of 2
DISCLOSURE OF OWNERSHIP AND CONTROL INTEREST STATEMENT
I.Identifying Information
Name of entity D/B/A
Address (number, street) City State ZIP code
CLIA number Taxpayer ID number (EIN) Telephone number
( )
II.Answer the following questions by checking “Yes” or “No.” If any of the questions are answered “Yes,” list names and
addresses of individuals or corporations under “Remarks” on page 2. Identify each item number to be continued.
A.Are there any individuals or organizations having a direct or indirect ownership or control interest
of five percent or more in the institution, organizations, or agency that have been convicted of a criminal
offense related to the involvement of such persons or organizations in any of the programs established
YES NO
by Titles XVIII, XIX, or XX? ......................................................................................................................... ❒ ❒
B.Are there any directors, officers, agents, or managing employees of the institution, agency, or
organization who have ever been convicted of a criminal offense related to their involvement in such
programs established by Titles XVIII, XIX, or XX? ...................................................................................... ❒ ❒
C.Are there any individuals currently employed by the institution, agency, or organization in a managerial,
accounting, auditing, or similar capacity who were employed by the institution’s, organization’s, or
agency’s fiscal intermediary or carrier within the previous 12 months? (Title XVIII providers only) ........... ❒ ❒
III.A. List names, addresses for individuals, or the EIN for organizations having direct or indirect ownership or a controlling
interest in the entity. (See instructions for definition of ownership and controlling interest.) List any additional names
and addresses under “Remarks” on page 2. If more than one individual is reported and any of these persons are
related to each other, this must be reported under “Remarks.”
NAME ADDRESS EIN
B.Type of entity:❒ Sole proprietorship ❒ Partnership ❒ Corporation
❒ Unincorporated Associations ❒ Other (specify)
C.If the disclosing entity is a corporation, list names, addresses of the directors, and EINs for corporations
under “Remarks.”
D.Are any owners of the disclosing entity also owners of other Medicare/Medicaid facilities?
(Example: sole proprietor, partnership, or members of Board of Directors) If yes, list names, addresses
of individuals, and provider numbers. .......................................................................................................... ❒ ❒
NAME ADDRESS PROVIDER NUMBER
Exhibit H
Page 2 0f 2
YES NO
IV. A. Has there been a change in ownership or control within the last year? ....................................................... ❒ ❒
If yes, give date.
B. Do you anticipate any change of ownership or control within the year?....................................................... ❒ ❒
If yes, when?
C. Do you anticipate filing for bankruptcy within the year?................................................................................ ❒ ❒
If yes, when?
V.Is the facility operated by a management company or leased in whole or part by another organization?.......... ❒ ❒
If yes, give date of change in operations.
VI.Has there been a change in Administrator, Director of Nursing, or Medical Director within the last year?......... ❒ ❒
VII. A. Is this facility chain affiliated? ...................................................................................................................... ❒ ❒
(If yes, list name, address of corporation, and EIN.)
Name EIN
Address (number, name) City State ZIP code
B.If the answer to question VII.A. is NO, was the facility ever affiliated with a chain?
(If yes, list name, address of corporation, and EIN.)
Name EIN
Address (number, name) City State ZIP code
Whoever knowingly and willfully makes or causes to be made a false statement or representation of this statement, may be
prosecuted under applicable federal or state laws. In addition, knowingly and willfully failing to fully and accurately disclose the
information requested may result in denial of a request to participate or where the entity already participates, a termination of
its agreement or contract with the agency, as appropriate.
Name of authorized representative (typed) Title
Signature Date
Remarks
Exhibit I
Page 1 of 2
CERTIFICATION REGARDING DEBARMENT, SUSPENSION, AND OTHER
RESPONSIBILITY MATTERS--PRIMARY COVERED TRANSACTIONS
INSTRUCTIONS FOR CERTIFICATION
1.By signing and submitting this proposal, the prospective primary participant is
providing the certification set out below.
2.The inability of a person to provide the certification required below will not
necessarily result in denial of participation in this covered transaction. The prospective
participant shall submit an explanation of why it cannot provide the certification set out
below. The certification or explanation will be considered in connection with the
department or agency's determination whether to enter into this transaction. However,
failure of the prospective primary participant to furnish a certification or an explanation
shall disqualify such person from participation in this transaction.
3.The certification in this clause is a material representation of fact upon which
reliance was placed when the department or agency determined to enter into this
transaction. If it is later determined that the prospective primary participant knowingly
rendered an erroneous certification, in addition to other remedies available to the
Federal Government, the department or agency may terminate this transaction for
cause or default.
4.The prospective primary participant shall provide immediate written notice to
the department or agency to which this proposal is submitted if at any time the
prospective primary participant learns that its certification was erroneous when
submitted or has become erroneous by reason of changed circumstances.
5.The terms covered transaction, debarred, suspended, ineligible, participant,
person, primary covered transaction, principal, proposal, and voluntarily excluded, as
used in this clause, have the meanings set out in the Definitions and Coverage
sections of the rules implementing Executive Order 12549. You may contact the
department or agency to which this proposal is being submitted for assistance in
obtaining a copy of those regulations.
6.Nothing contained in the foregoing shall be construed to require establishment
of a system of records in order to render in good faith the certification required by this
clause. The knowledge and information of a participant is not required to exceed that
which is normally possessed by a prudent person in the ordinary course of business
dealings.
Exhibit I
Page 2 of 2
CERTIFICATION
(1) The prospective primary participant certifies to the best of its knowledge and belief,
that it, its owners, officers, corporate managers and partners:
(a)Are not presently debarred, suspended, proposed for debarment, declared
ineligible, or voluntarily excluded by any Federal department or agency;
(b)Have not within a three-year period preceding this proposal been convicted of
or had a civil judgment rendered against them for commission of fraud or a criminal
offense in connection with obtaining, attempting to obtain, or performing a public
(Federal, State or local) transaction or contract under a public transaction; violation of
Federal or State antitrust statutes or commission of embezzlement, theft, forgery,
bribery, falsification or destruction of records, making false statements, or receiving
stolen property;
(c)Have not within a three-year period preceding this application/proposal had
one or more public transactions (Federal, State or local) terminated for cause or
default.
(2) Where the prospective primary participant is unable to certify to any of the
statements in this certification, such prospective participant shall attach an explanation
to this proposal.
Signature: Date:
(Printed Name & Title) (Name of Agency or Company)
Exhibit J
Page 1 of 2
SELF-DEALING TRANSACTION DISCLOSURE FORM
In order to conduct business with the County of Fresno (hereinafter referred to as “County”),
members of a contractor’s board of directors (hereinafter referred to as “County Contractor”), must
disclose any self-dealing transactions that they are a party to while providing goods, performing
services, or both for the County. A self-dealing transaction is defined below:
“A self-dealing transaction means a transaction to which the corporation is a party and in which one
or more of its directors has a material financial interest”
The definition above will be utilized for purposes of completing this disclosure form.
INSTRUCTIONS
(1)Enter board member’s name, job title (if applicable), and date this disclosure is being made.
(2)Enter the board member’s company/agency name and address.
(3)Describe in detail the nature of the self-dealing transaction that is being disclosed to the
County. At a minimum, include a description of the following:
a.The name of the agency/company with which the corporation has the transaction; and
b.The nature of the material financial interest in the Corporation’s transaction that the
board member has.
(4)Describe in detail why the self-dealing transaction is appropriate based on applicable
provisions of the Corporations Code.
(5)Form must be signed by the board member that is involved in the self-dealing transaction
described in Sections (3) and (4).
Exhibit J
Page 2 of 2
(1) Company Board Member Information:
Name: Date:
Job Title:
(2) Company/Agency Name and Address:
(3) Disclosure (Please describe the nature of the self-dealing transaction you are a party to)
(4)Explain why this self-dealing transaction is consistent with the requirements of Corporations Code 5233 (a)
(5) Authorized Signature
Signature: Date: