HomeMy WebLinkAboutUnited Language Group LLC-Translation and Interpretation Services_A-25-595 A-20-240 A-24-504 A-25-316.pdf ti coU� County of Fresno Hall of Records, Room 301
2281 Tulare Street
Fresno,California
Board of Supervisors 93721-2198
O 185 O Telephone:(559)600-3529
PR_
PS Minute Order Toll Free:1-800-742-1011
www.fresnocou ntyca.gov
November 18, 2025
Present: 5- Vice Chairman Garry Bredefeld, Supervisor Luis Chavez,Supervisor Nathan Magsig,
Chairman Buddy Mendes,and Supervisor Brian Pacheco
Agenda No. 55. Social Services File ID:25-1132
Re: Sitting as the Fresno County Board of Supervisors and as the In-Home Supportive Services Public
Authority Governing Board:Approve and authorize the Chairman to execute a Third Amendment to
Agreement 25-316 with United Language Group, LLC,for continued written translation and telephonic
interpretation services,extending the term by six months from January 1,2026,through June 30,
2026,and increasing the maximum compensation by$257,100 to a total of$4,260,645
APPROVED AS RECOMMENDED
Ayes: 5- Bredefeld,Chavez, Magsig, Mendes,and Pacheco
Agreement No.25-595
County of Fresno Page 58
coU�,��.
Board Agenda Item 55
o t8s6 0
FRE`'�
DATE: November 18, 2025
TO: Board of Supervisors
SUBMITTED BY: Sanja Bugay, Director, Department of Social Services
Joe Prado, Interim Director, Department of Public Health
Susan Holt, Director, Department of Behavioral Health
James Kus, County Clerk/Registrar of Voters
Kirk Haynes, Chief Probation Officer, Probation Department
Steven White, Director, Department of Public Works and Planning
Melissa Cregan,Agricultural Commissioner/Sealer
David Tan, Executive Director, In-Home Supportive Services Public Authority
SUBJECT: Third Amendment to Agreement 25-316 with United Language Group, LLC for
Translation and Interpretation Services
RECOMMENDED ACTION(S):
Sitting as the Fresno County Board of Supervisors:
Approve and authorize the Chairman to execute a Third Amendment to Agreement 25-316 with
United Language Group, LLC,for continued written translation and telephonic interpretation
services,extending the term by six months from January 1,2026,through June 30,2026,and
increasing the maximum compensation by$257,100 to a total of$4,260,645.
Sittig as the In-Home Supportive Services Public Authority Governing Board:
Approve and authorize the Chairman to execute a Third Amendment to Agreement 25-316 with
United Language Group, LLC,for continued written translation and telephonic interpretation
services, extending the term by six months from January 1,2026,through June 30,2026,and
increasing the maximum compensation by$257,100 to a total of$4,260,645.
There is no Net County Cost associated with the recommended actions,which will extend the term of the
Agreement by six months and increase the maximum compensation by$257,100 to continue to provide
Limited English Proficiency(LEP)clients with interpretation and translation services.This amendment will
allow the Departments in this agreement the flexibility to utilize the services provided by United Language
Group, LLC while the current Request for Proposal process for a new agreement is completed. This item is
countywide.
ALTERNATIVE ACTION(S):
There are no viable alternative actions. Should your Board not approve the recommended action, it will result
in a lapse in interpretation and translation services for LEP clients. Such an action will put the Departments
County of Fresno page 1 File Number:25-1132
File Number:25-1132
in this Agreement out of compliance with mandated access to government services.
FISCAL IMPACT:
There is no increase in Net County Cost associated with the recommended actions. If approved, the
maximum cost($4,260,645)of the agreement will be offset with State and Federal funds($196,039), Mental
Health and Social Services Realignment($50,714), Mental Health Services funds($3,178), grants ($4,502),
fees, and budgeted Net County Cost($2,667). The$257,100 increase to the agreement includes a$218,879
increase for the Department of Social Services, $1,121 for the IHSS Public Authority, $20,000 for Behavioral
Health, $600 for Probation, $16,500 for Public Health and no change to the allocations for Departments of
Public Works& Planning,Agriculture, and County Clerk/Registrar of Voters. Sufficient appropriations and
estimated revenues are included in the FY 2025-26 Adopted Budget for the participating departments and
will be included in subsequent budget requests.
DISCUSSION:
On June 23, 2020, the Board approved Agreement No. 20-240 with United Language Group, Inc.for
translation and interpretation services with the following County Departments: Social Services, Public
Health, Behavioral Health, County Clerk/Registrar of Voters, Probation, Public Works and Planning,
Agriculture, and the IHSS Public Authority.These Departments use written translation and telephonic
interpretation services to ensure individuals with LEP have access to government services and ensure
communication between County employees, contracted providers, patients, and clients are in accordance
with the Civil Rights Act of 1964 and Executive Order 13166.
On September 10, 2024,the Board approved an amendment to Agreement No. 20-240 to update an
address and add a new fee for written translation services.The amendment allowed a minimum fee of$54
on translation requests with a word count of 250 words or less.
On June 24, 2025, the Board approved an amendment to Agreement No. 24-504 to revise the name from
United Language Group, Inc.to United Language Group, LLC, extend the term of the contract by six months
from July 1, 2025, through December 31, 2025, and increase the maximum compensation by$263,700 to a
total of$4,003,545.
On March 14, 2025, the County departments began collaborating with General Services-Purchasing to
issue a Request for Quotation (RFQ)to renew these services under a new contract.At the discretion of the
Purchasing Manager, the RFQ was changed to a Request for Proposal (RFP). RFP 25-098 for Written
Translation and Telephonic Interpretation was issued on June 5, 2025.Addendum one to RFP 25-098 was
issued on July 3,2025 to extend the closing date of the RFP.This allowed the departments time to respond
to the 60 questions that were received from interested bidders about the RFP. Addendum two to the RFP
was issued on July 7, 2025 to provide the departments responses to the 60 questions received. The RFP
25-098 officially closed on July 30, 2025.
Given the high volume of bids received, additional time is needed by the five-member review panel to
thoroughly review each submission and provide a fair assessment.Approval of amending the existing
agreement will ensure uninterrupted services are provided timely to LEP individuals by allowing the
departments to continue to utilize United Language Group, LLC services as needed while the RFP process
is finalized. Furthermore, should a new vendor be awarded the contract, the additional six months of
services will allow for a transition from the previous provider to the new vendor without disruption to client
services.All provisions, terms, and conditions contained in this Agreement not amended shall remain
unchanged and in full force and effect.
County of Fresno page 2 File Number:25-1132
File Number. 25-1132
REFERENCE MATERIAL:
BAI#79, June 24, 2025
BAI#66, September 10, 2024
BAI#40, June 23, 2020
ATTACHMENTS INCLUDED AND/OR ON FILE:
On file with Clerk-Third Amendment to Agreement with ULG
On file with Clerk- Digital Signature Certificate
CAO ANALYST:
Ronald Alexander
County of Fresno Page 3 File Number:25-1132
Agreement No. 25-595
1 THIRD AMENDMENT TO AGREEMENT
2 This Amendment to Service Agreement("Third Amendment"), is made and entered into
3 November 18, 2025 by and between the COUNTY OF FRESNO, a political
4 subdivision of the State of California, hereinafter referred to as "COUNTY,"the Fresno County In-
5 Home Supportive Services Public Authority, a corporate public body("IHSS PA") and United
6 Language Group, LLC, a Minnesota based for-profit corporation, who is hereinafter referred to as
7 "CONTRACTOR."
8 Recitals
9 A. On July 1, 2020, the County Departments of Social Services, Public Health, Behavioral
10 Health, County Clerk/Registrar of Voters, Probation, Public Works and Planning, Agriculture and
11 IHSS PA, collectively referred to as"COUNTY", entered into that certain Agreement, identified as
12 COUNTY Agreement No. A-20-240, COUNTY's First Amendment, effective September 10, 2024,
13 hereinafter referred to collectively as COUNTY's Agreement No. A-24-504, whereby the
14 CONTRACTOR agreed to provide written translation services and telephonic interpretation services
15 for employees and clients who seek services from the COUNTY and IHSS PA.
16 B. On September 10, 2024, the parties identified the need to amend the Agreement, currently
17 referred to as A-24-504, to update the CONTRACTOR'S address and add a minimum fee of Fifty-
18 Four Dollars ($54)for written translation services with a word count of 250 words or less.
19 C. On June 24, 2025, a retroactive second amendment was executed, currently referred to as
20 A-25-316, to revise the name from United Language Group, Inc. to United Language Group, LLC,
21 extend the term of the contract by six months from July 1, 2025, through December 31, 2025, and
22 increase the maximum compensation by$263,700 to a total of$4,003,545.
23 D. On July 30, 2025 RFP 25-098 for Written Translation and Telephonic Interpretation closed
24 and a high volume of bids were received. This has resulted in a need to extend the term of the
25 existing contract to allow time for the RFP process to finalize. The parties therefore agree to amend
26 the Agreement as follows:
27 1. Extend the current term by six(6) months to ensure that translation and interpretation
28 services remain uninterrupted and increase the maximum compensation.
1 — COUNTY OF FRESNO
Fresno,CA
1 2. That the existing COUNTY Agreement No. A-25-316, Page Two (2), beginning with Line Ten
2 (10), and ending on Line Eighteen (18), shall be deleted in its entirety and replaced with the following:
3 "2.TERM The term of this Agreement shall commence on July 1, 2020, through and
4 including June 30, 2026."
5 3. That the existing COUNTY Agreement No. A-25-316, Page Three (3), Section Four (4)
6 beginning with Line Twenty-Three (23), through Page Four(4) Line Five (5) shall be deleted in its
7 entirety and replaced with the following:
8 "4. COMPENSATION For actual services provided as identified in the terms and
9 conditions of this Agreement, COUNTY and IHSS PA agree to pay CONTRACTOR and
10 CONTRACTOR agrees to receive compensation in accordance with Updated Revised Exhibit B,
11 and in no event shall compensation for services performed under this Agreement be in excess of
12 Four Million Two Hundred Sixty Thousand Six Hundred Forty-Five Dollars ($4,260,645).
13 In no event shall compensation for services performed under this Agreement be in
14 excess of Seven Hundred Forty-Seven Thousand Nine Hundred Sixty-Nine Dollars ($747,969)for
15 each twelve (12) month period (July 1, 2020 to June 30, 2021, July 1, 2021 to June 30, 2022, and
16 July 1, 2022 to June 30, 2023). Should the term of this Agreement be extended for one(1) or two
17 (2) additional years, in no event shall compensation for services performed under this Agreement
18 be in excess of Seven Hundred Forty-Seven Thousand Nine Hundred Sixty-Nine Dollars
19 ($747,969)for each twelve (12) month period (July 1, 2023 to June 30, 2024 or July 1, 2024 to
20 June 30, 2025). Should the term of the Agreement be extended by twelve (12) months, in no
21 event shall compensation for services performed be in excess of Five Hundred Twenty Thousand
22 Eight Hundred Dollars ($520,800). The cumulative total of the Agreement shall not be in excess of
23 Four Million Two Hundred Sixty Thousand Six Hundred Forty-Five Dollars ($4,260,645).
24 In the event the maximum compensation amount in any individual fiscal year as noted
25 above, is not fully expended, said remaining unspent funding amounts shall rollover to each
26 subsequent fiscal year's established compensation."
27 4. That all references in existing COUNTY Agreement No. A-25-316 to "Revised Exhibit B"
28 shall be changed to read "Updated Revised Exhibit B,"where appropriate,which is attached
— 2 — COUNTY OF FRESNO
Fresno,Cif
1 hereto and incorporated herein by this reference.
2 5. COUNTY and CONTRACTOR agree that this Third Amendment is sufficient to amend
3 Agreement No. A-25-316 and, that upon execution of this Third Amendment, the original Agreement,
4 First Amendment and the Second Amendment, shall together be considered the Agreement.
5 6. The CONTRACTOR represents and warrants to the COUNTY that:
6 a) The CONTRACTOR is duly authorized and empowered to sign and perform its
7 obligations under this Amendment.
8 b). The individual signing the Amendment on behalf of the CONTRACTOR is duly
9 authorized to do so and his or her signature on the Amendment legally binds the
10 CONTRACTOR to the terms of this Amendment.
11 7. The Agreement, as hereby amended, is ratified and continued. All provisions, terms,
12 covenants, conditions and promises contained in this Agreement not amended herein shall remain in
13 full force and effect. This Second Amendment shall become effective upon execution on the day first
14 written hereinabove.
15 (SIGNATURE PAGE FOLLOWS)
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— 3 — COUNTY OF FRESNO
Fresno,CA
1 The parties are signing this Third Amendment on the date stated in the introductory clause.
2
3
4 CONTRACTOR: COUNTY OF FRESNO
UNITED LANGUAGE GROUP, LLC
5
Chairman of the Board, or President, or any Ernest Buddy Merfdes, Chairman of the
7
Vice President Board of Supervisors of the County of Fresno
8
9
1550 Utica Avenue South ATTEST:
10 Minneapolis, MN 55416 Bernice E. Seidel
Clerk of the Board of Supervisors
11 County of Fresno, State of California
12 By.
13
Deputy
14 For accounting use only:
15 Organization: 56107001
16 Account: 7870
Fund: 0001
17 Subclass: 10000
18
Organization: 5611
19 Account:7295
20 Fund: 0001
Subclass: 10000
21
22
23
24
25
26
27
28
4 _ COUNTY OF FRESNO
Fresno,CA
Exhibit B
Pagel of 5 4k
ULG Rate Sheet
Translation Services'
USD �
TRANSLATION
Price Per Word
RATE PER WORD OR
ti__.
Armenian 0.17 0.26 0.21 0.21
Cambodian 0.14 0.21 0.18 0.18
Hmong 0.25 0.38 0.31 0.29
Lao 0.22 0.33 0.28 0.26
Punjabi 0.16 0.24 0.20 0.20
Spanish 0.12 0.18 0.15 0.16
Vietnamese 0.13 0.20 0.16 0.17 M
Cantonese 0.13 0.20 0.16 0.17
Mandarin 0.13 0.20 0.16 0.17
Russian 0.12 0.18 0.15 0.16 C
Tagalog 0.16 0.24 0.20 0.20
Albanian 0.16 0.24 0.20 0.20
Amharic 0.23 0.35 0.29 0.27
Arabic 0.13 0.20 0.16 0.17
Bengali 0.23 0.35 0.29 0.27
Burmese 0.19 0.29 0.24 0.23
Creole 0.23 0.35 0.29 0.27
Dari 0.19 0.29 0.24 0.23
Falam 0.22 0.33 0.28 0.26
Fa rs i 0.18 0.27 0.23 0.22
French 0.17 0.26 0.21 0.21
Fulani 0.23 0.35 0.29 0.27
Georgian 0.18 0.27 0.23 0.22
Haitian 0.19 0.29 0.24 0.23
Indonesian 0.15 0.23 0.19 0.19
K'iche 0.19 0.29 0.24 0.23
Kab le 0.23 0.35 0.29 0.27
Ka chikel 0.18 0.27 0.23 0.22
Karen both dialects 0.25 0.38 0.31 0.29
Khmer 0.14 0.21 0.18 0.18
Malayalam 0.13 0.20 0.16 0.17
Mam 0.18 0.27 0.23 0.22
Mandin o 0.23 0.35 0.29 0.27
Nepali 0.15 0.23 0.19 0.19
Pashto 0.23 0.35 0.29 0.27
Portuguese 0.13 0.20 0.16 0.17
Q'egchi' 0.18 0.27 0.23 0.22
Soninke 0.24 0.36 0.30 0.28
Swahili 0.20 0.30 0.25 0.24
Ta ik 1 0.23 0.35 1 0.29 0.27
ULG Supports 725 Languages forTransla6on,additional pricingavailable upon request
1600 Utica Avenue South,Minneapolis MN,55.116 1 USA =1 855-7UNITED
uniledlanguayegroup.corn
Exhibit B
Page 2 of 5
USD-
TRANSLATION
Price Per Word
ENUMMWM�1 B ?4 HOUR RUSH INVERSE --I
_ ,:i(_V'r iaCi_1Ci1:r, 'd,lelr�c{ .LECHARGE TRANSLATIOffig=
Tedim 0.23 0.35 0.29 0.27
Tigrinya 0.19 0.29 0.24 0.23 D
Ukrainian 0.13 0.20 0.16 0.17 rZ
Urdu 0.19 0.29 0.24 0.23
Uzbek 0.21 0.32 0.26 0.25
USD a1•• , A 11 1111 If.
Price PerHour
All Languages 50.00 75.00 65.00 50.00 •
•
USD
Price PerHour •
Desktop Publishing 50.00 75.00 65.00 50.00
All Languages Quality Control 50.00 75.00 65.00 50.00
Project Management° 5%
i
Interpretation Services' j
USD
OVER-THE • •• • , • •P
Price Per Minute
I
Spanish 0.57
AOL 0.67
Flat Rate All Languages) 0.62
Flat Rate All Languages)} 0.60
VIDEO-REMOTE-INTERPRETATION (VRUSD
Price Per Minute
Spanish 1.29
AOL 1.57
ASL 1.99
Applied to projects as a percentage of the overall project cost
s UL G S upports over 200 L anguages for Interpretation,additional pricing and languages available upon req uest
`AOL=All Other Languages.
s If the County of Fresno can guaranteea Spanish volume of 65%or above,the rate would drop to$0.60.
1600 Utica Avenue South,Iviinneapolis A4N,554161 USA +1855-7UNITED
uniledlanguagegroup.com
Updated Revised
Exhibit B Page 3
COUNTY AND IHSS PA BUDGET AMOUNTS-
Written Translation and Telephonic/Video Remote Interpretation Services
Contract Term July 1.2020 through June 30,2025
Total Maximum Not To Exceed Amount Per 12-Month Term:$747,969
Department of Social Services Department of Public Health
Organization Number T Total Organization Number Total
56107001 $ 644,269.00 5620 $ 47,000.00
IHSS Public Authority Department of Public Works&Planning
Pr
ation Number Total Organization Number Total
5611 $ 3,300.00 9140
Department of Behaviorial Health 9015 $ 3,000.00
Organization Number Total 7205
56300010 Probation Department
56302010 Organization Number Total
56302011 3430 $ 400.00
56302080 County Clerk/Registrar of Voters Department
56302081 Organization Number I Total
56302100 28500100 $ 10,000.00
56302110 Department of Agriculture
56302111 Organization Number I Total
56302156 40101014 $ 5,000.00
56302200
56302230
56302246
56302666
56302820
56302830
56302920
56302999
56304311
56304312
56304315
56304316
56304622
56302240
56304710
56304761
56304792
$ 35,000.00
Updated Revised
Exhibit B Page 4
COUNTY and IHSS PA BUDGET AMOUNTS-
Written Translation and Telephonic/Video Remote Interpretation Services
Contract Term July 1,2025 througli December 31,2025
Total Maximum Not To Exceed$263,700
Department of Social Services Department of Public Health
Organization Number Total Organization Number I Total
56107001 $ 218,879.00 k 5620 $ 16,500.00
IHSS Public Authority Department of Public Works&Planning
Organization Number Total Organization Number Total
5611 $ 1,121.00 9140
Department of Behaviorial Health 9015 $ 1,000.00
Organization Number Total 7205
56300010 Probation Department
56302010 Organization Number Total
56302011 3430 $ 200.00
56302080 County Clerk/Registrar of Voters Department
56302081 Organization Number I Total
56302100 28500100 $ 5,000.00
56302110 Department of Agriculture
56302111 Organization Number I Total
56302156 40101014 $ 1,000.00
56302200
56302230
56302246
56302666
56302820
56302830
56302920
56302999
56304311
56304312
56304315
56304316
56304622
56302240
56304710
56304761
56304792
$ 20,000.00
Updated Revised
COUNTY and IHSS PA BUDGET AMOUNTS- Exhibit B Page 5
Written Translation and Telephonic/Video Remote Services
Contract Term January 1,2026 through June 30,2026
Total Maximum Not to Exceed$257,100
Department of Social Services Department of Public Health
Organization Number I Total Organization Number Total
56107001 $ 218,879.00 5620 $ 16,500.00
IHSS Public Authority Department of Public Works&Planning
Organization Number Total Organization Number Total
5611 $ 1,121.00 9140
Department of Behaviorial Health 9015 $
Organization Number Total 7205
56300010 Probation Department
56302010 Organization Number Total
56302011 3430 $ 600.00
56302080 County Clerk/Registrar of Voters Department
56302081 Organization Number I Total
56302100 28500100 $ -
56302110 Department of Agriculture
56302111 Organization Number I Total
56302156 40101014 $ -
56302200
56302230
56302246
56302666
56302820
56302830
56302920
56302999
56304311
56304312
56304315
56304316
56304622
56302240
56304710
56304761
56304792
$ 20,000.00