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HomeMy WebLinkAboutFR-01-2025_GWT_County - Signed.pdf Docusign Envelope ID:0152E53A-76E8-4951-A81E-21AOEB7BDAB1 Initial CaISAWS Infrastructure County Purchase Fresno County F R-01 -2025 G WT Fresno GenAl Call Center Summarization Basic Support in English and Spanish May 7, 2025 ©2025 CaISAWS Consortium. All Rights Reserved. Docusign Envelope ID:0152E53A-76E8-4951-A81E-21AOEB7BDAB1 D • -90 • ► 7 04/05/2025 1.0 Created Document Anna Buenviaje 04/17/2025 2.0 CPO and Workbook updated and Anna Buenviaje reviewed 04/17/2025 3.0 Sent to CPMO review Gian Franco Curiel 04/21/2025 4.0 CPO delivered to Fresno County for Gian Franco Curiel review and approval 04/23/2025 5.0 Addressed review questions from Gian Franco Curiel Fresno County and re-delivered Added Estimated AWS Compute 05/07/2025 6.0 Costs Pages 1 1-12 per County Gian Franco Curiel Request; Re-delivered CPO to Fresno County ©2025 CaISAWS Consortium. All Rights Reserved. Docusign Envelope ID:0152E53A-76E8-4951-A81E-21AOEB7BDAB1 CaISAWS- Infrastructure County Purchase FR-02-2025 GWT-Fresno GenAl Call Summarization Basic Support TABLE OF CONTENTS REQUESTEDSERVICES.................................................................................................................4 1. OVERVIEW..............................................................................................................................4 2. SCOPE OF WORK ...................................................................................................................4 3. ASSUMPTIONS ........................................................................................................................5 4. TOTAL ESTIMATED CHARGES................................................................................................11 COUNTY PURCHASE APPROVAL..............................................................................................13 - 3 - ©2025 CaISAWS Consortium. All Rights Reserved. Docusign Envelope ID:0152E53A-76E8-4951-A81E-21AOEB7BDAB1 CaISAWS- Infrastructure County Purchase FR-02-2025 GWT-Fresno GenAl Call Summarization Basic Support REQUESTED 1. OVERVIEW Pursuant to Section 8.7 of the CaISAWS Infrastructure Agreement between the CaISAWS Consortium and Gainwell Technologies LLC ("Gainwell") effective October 01, 2024, Consortium shall also have the right to order and purchase Work that is in connection with the CaISAWS System and which will be used by Consortium Members, by executing and delivering an order form that is agreed to in writing by Contractor and Consortium and executed by the applicable Consortium Member. In the event of a conflict or inconsistency between the terms and conditions of an order and this Agreement, the terms and conditions of this Agreement shall control to the extent of the conflict or inconsistency. Fresno County ("County") identified the business need to add an AWS GenAI solution to the Customer Service Center ("CSC") AWS architecture for GenAl-powered post-call summarization to help reduce after-call wrap time for agents/workers and standardize call notes across agents/workers. This was executed with County Purchase FR-01-2024 in March 2024 for Generative Artificial Intelligence ("GenAI") for post-call summarization in English. Following the initial implementation, the County executed County Purchase FR- 04-2024 in December 2024 for GenAI for post-call summarization in Spanish. This Gainwell County Purchase, FR-01-2025 GWT, transitions the recurring efforts from Accenture's FR-01-2025 scope to Gainwell starting August 1 It, 2025. The capitalized terms used within this document are defined below. Any other capitalized terms not defined in this County Purchase will have the meaning prescribed in the Base Agreement. • "GenAI Product" means the Amazon Web Services ("AWS") Bedrock GenAI solution leveraged by the County and Gainwell during the term of this County Purchase. • "GenAI Output" or "Solution Output" means the content that is generated or returned using the GenAI Product during, or as a result of this County Purchase, including in response to the queries or prompts that are submitted to the GenAI Product by the users. • The "GenAI Artifacts" means all documentation and code created during the lifecycle of the solution. 2. SCOPE OF WORK This County Purchase describes the recurring services to be provided by Gainwell to the County in continuing to support the GenAI post-call summarization solution in English and Spanish from August 1 It, 2025, through May 31 It, 2026. - 4- ©2025 CaISAWS Consortium. All Rights Reserved. Docusign Envelope ID:0152E53A-76E8-4951-A81E-21AOEB7BDAB1 CaISAWS- Infrastructure County Purchase FR-02-2025 GWT-Fresno GenAl Call Summarization Basic Support This County Purchase includes up to 196 hours per month for recurring support for monitoring the solution that affects the GenAl AWS solution as follows: • Provide ongoing maintenance of GenAl environments, including upgrades and security vulnerabilities o Includes Lambda runtime upgrades and Lambda vulnerability remediation • Provide infrastructure support for AWS issues related to the GenAl Call Summary Assist Solution, configuration, and Technical Operations support or changes that are required as part of the CaISAWS process or identified by the County or CaISAWS • Provide application support including defect resolution of existing functionalities of the GenAl Call Summary Assist Solution • The 196 hours also include recurring support for administration of the County Purchase order. This includes the management of the County Purchase work plan, coordination with CaISAWS teams and the County, tracking of the County Purchase progress, and providing status updates. 3. ASSUMPTIONS 1. Financial Assumptions: a. The charges in Section 4 below, "Total Estimated Charges," are estimates and are subject to change. The estimates include taxes if appropriate. b. The Total Charges below reflect the scope of work outlined within this County Purchase. Any changes in scope must be mutually agreed upon by the parties involved and may result in additional charges. The additional charges will be executed as a revision/amendment to this County Purchase. c. Invoicing will occur through the Consortium through standard procedures as time and materials not to exceed the total cost of this county purchase. Estimate includes 1 . Up to 196 hours monthly to be worked and invoiced commencing August 1 It, 2025, through the end of May 31 It, 2026 d. If the County requests more hours than those indicated above, a revision of this County Purchase would be required. e. Gainwell and the County will monitor the hours and discuss the addition of more hours with the County if necessary. Any additional hours required, or the addition of future fiscal years would result in additional charges. These additional charges would be provided to the County in a separate County Purchase. - 5 - ©2025 CaISAWS Consortium. All Rights Reserved. Docusign Envelope ID:0152E53A-76E8-4951-A81E-21AOEB7BDAB1 CaISAWS- Infrastructure County Purchase FR-02-2025 GWT-Fresno GenAl Call Summarization Basic Support f. The Total Charges for this County Purchase do not include charges for AWS compute resources and services, including but not limited to storage and egress of the data from the PBDS required for ongoing operations under this County Purchase. The Consortium will make such resources and services available for supporting the project, including the procurement and payment for such services from AWS. The County will be responsible for reimbursing the Consortium for AWS charges required to support the solution. g. This County Purchase does not include any incremental charges for network infrastructure. If there is a need for additional network infrastructure costs, these additional charges would be provided to the County in a separate County Purchase. 2. General Assumptions: a. This County Purchase does not include services for Gainwell to assist with business process transformation efforts, batch execution support, database administration, or refactoring support for changes impacting this request beyond the current scope. Any additional services must be procured through other contractor agreements. b. Access credentials will be rotated by the County in accordance with the Consortium Security Policy. c. The County will be responsible for obtaining access to County datasets from the Consortium. d. The County's access to the Amazon S3 is read/egress only. e. The County will raise defect requests via the ServiceNow ticketing tool. f. The County will be responsible for designing and implementing queries and egress methods to use and extract the data from Amazon S3. • In the event there are County dependencies that are unable to be met and require schedule and/or funding shift changes, the parties will mutually agree to revise the County Purchase. • Recurring Support and Services will be worked and invoiced starting August 1 It, 2025 and continue through the end of May 3111, 2026. These charges are based on an estimate of 196 hours of support per month. o If the County requests offshore/onshore staffing mix changes, then the request must be approved by Consortium Privacy and Security Officers - 6 - ©2025 CaISAWS Consortium. All Rights Reserved. Docusign Envelope ID:0152E53A-76E8-4951-A81E-21AOEB7BDAB1 CaISAWS- Infrastructure County Purchase FR-02-2025 GWT-Fresno GenAl Call Summarization Basic Support and a revision to this County Purchase would be required. o If the County causes delays that Gainwell reasonably understands may extend the schedule for the work outlined in this County Purchase beyond May 31 st, 2026, the work shall be placed on hold until a new County Purchase is executed. Gainwell will be entitled to receive payment for full or partial work performed under this County Purchase. o The Consortium, Gainwell, and County will monitor the hours for recurring Support and Services and discuss the addition of more hours with the County if necessary. Any additional hours required for recurring Support and Services will result in additional charges. These additional charges would be provided to the County in a separate County Purchase. If a CaISAWS change impacts this County Purchase so that the work effort needed to adapt the post-call summarization exceeds the budget in this County Purchase, a separate County Purchase will be required. • Gainwell will work with the County and the Consortium staff to support project activities throughout the term of this County Purchase. o This County Purchase must be approved by July 22, 2025 in order for the Support and Services to commence August 1 st, 2025. If the County does not approve this County Purchase by July 22, 2025, the schedule for the delivery for the work outlined in this County Purchase will be impacted and such support for the GenAI solution shall be placed on hold until this County Purchase is executed. • Gainwell will bring qualified staff with written and oral proficiency in English and Spanish and experience in the solution who will perform the work described in this County Purchase, in accordance with the staffing plan provided. • The County will be responsible for assigning a County contact for security activities, such as access requests to the County's AWS account or security incidents. • Additional supported languages (other than English and Spanish) in addition to multilingual capabilities will be considered for future implementations and handled through separate County Purchases. • Access credentials will be rotated by County in accordance with Consortium Security Policy. • This County Purchase does not include any incremental charges for network infrastructure. If future changes to the CaISAWS System impact this County - 7 - ©2025 CaISAWS Consortium. All Rights Reserved. Docusign Envelope ID:0152E53A-76E8-4951-A81E-21AOEB7BDAB1 CaISAWS- Infrastructure County Purchase FR-02-2025 GWT-Fresno GenAl Call Summarization Basic Support Purchase and would result in the need for additional network infrastructure costs, these additional charges would be provided to the County in a separate County Purchase. • The work described in this County Purchase will be performed virtually/remotely. • The Consortium will provision access to the CaISAWS Production environment(s) and Fresno Contact Center ("CC 1") environment prior to the start of the project. • No focus groups will be conducted with County staff as part of this County Purchase. • The County must (1) approve this County Purchase and (2) provide the corresponding approved Advance Planning Document ("APY) or alternative form of authorized spending from the Office of Technology and Solutions Integration ("OTSI") that supports this purchase by July 22, 2025, to proceed with this purchase. Otherwise, the estimates provided in this County Purchase will not be valid and a new County Purchase will be required. AWS Cost/Architecture-Related Assumptions: • The Total County Purchase Charges do not include charges for AWS compute resources and services required for enhancements that will be deployed under this County Purchase. An estimate of AWS compute resources and services costs is provided to the County for budget allocation purposes. The Consortium will be fully responsible for making such resources and services available for supporting the project, including the procurement and payment for such services from AWS. The County will be responsible for reimbursing the Consortium for all AWS charges required to support the solution. The estimate for AWS compute resources charges is based on services for SFY 2025/26. • The County will be responsible for obtaining access to County datasets from the Consortium. • The County will be responsible for the AWS costs associated with storage of the data from the GenAl post-call summarization. These costs will vary based on data volume. • AWS cost estimates are subject to change based on actual utilization. • AWS cost estimates account for services in three (3) AWS environments (one - 8 - ©2025 CaISAWS Consortium. All Rights Reserved. Docusign Envelope ID:0152E53A-76E8-4951-A81E-21AOEB7BDAB1 CaISAWS- Infrastructure County Purchase FR-02-2025 GWT-Fresno GenAl Call Summarization Basic Support (1) Production, two (2) non-Production). • In the event of an emergency and the solution is not working as expected in the Production environment, County workers will be informed via outages broadcasts of the outage and users will need to revert to manual entry of summaries until service is restored. o Call recordings will continue to be stored according to existing CSC procedures. • AWS cost estimates are based on call volume estimates from County call data from September 2023- January 2024 (- eight (8) minutes of talk time per call, -30,000 calls per month). Non-Production estimates were -ten (10) percent of expected Production volumes. • AWS Contact Lens will be used in the backend transcription component of the solution. The AWS Contact Lens console will not be configured for County use in this agreement, but it can be provisioned for County use after further Consortium reviews and configuration as part of a separate County Purchase. • While the Total Charges for the scope include estimates for Services and/or AWS Charges required to implement this work, the AWS estimates are based on charges from vendors as of the current submission date. At the time of contracting, these rates or costs may change. It is assumed that the Consortium will procure the hardware and software required and will budget the applicable AWS Charges. AWS costs are defined in FR-01-2025 GWT Staffing and Pricing Schedules -GenAl Call Summary Basic Support - Fresno.xlsx. • No Technical Architecture changes will be made as part of the scope of this County Purchase. • No Technical Architecture approval will be required. • Gainwell will use the existing AWS model through Amazon Bedrock as used for County Purchase FR-01-2024 which has already been provisioned for County AWS environments. To begin this project, the County must: Approve this County Purchase and provide the corresponding approved Advance Planning Document (APD) from the Office of Technology and Solutions Integration (OTSI) that supports this purchase by July 22, 2025, to proceed with this County Purchase. Otherwise, the estimates provided in this County Purchase will not be valid and a new County Purchase will be required. - 9 - ©2025 CaISAWS Consortium. All Rights Reserved. Docusign Envelope ID:0152E53A-76E8-4951-A81E-21AOEB7BDAB1 CaISAWS- Infrastructure County Purchase FR-02-2025 GWT-Fresno GenAl Call Summarization Basic Support Services are assumed to begin when the following are completed: • County approves this County Purchase • Provide approved APD or alternative from OTSI • Consortium approves this County Purchase - 10 - ©2025 CaISAWS Consortium. All Rights Reserved. Docusign Envelope ID:0152E53A-76E8-4951-A81E-21AOEB7BDAB1 CaISAWS- Infrastructure County Purchase FR-02-2025 GWT-Fresno GenAl Call Summarization Basic Support 4. TOTAL ESTIMATED CHARGES Total estimated charges are shown below. These are estimates based on information available as of the date of submission of this County Purchase document. Total Hardware/Software/Effort Costs (Aug 2025-May 2026) Total . - One-Time Charge-Support Services $0.00 50.00 Recurring Charges-Support Services $298,432.40 $298,432.40 Hardware and Software Charges $0.00 $0.00 Hardware Charges $0 00 so 00 Hardware Maintenance and Support Charges $0 00 $0 00 Software Charges $0 00 $0 00 Software Maintenance and Support Charges $0 00 $0 00 Production Operations Charges $0.00 $0.00 One Time Charges SO 00 SO 00 Recurring Charges SO 00 SO 00 Total Gainwell Support Services Charges $298,432.40 $298,432.40 Sub-Total AWS Compute Resource Cost $10,421.25 $10,421.25 Estimated AWS Com ute Resource Cost $10 421 25 S10 421 25 Total Potential County Cost $308,853.65 $308,853.65 The total estimated AWS cost is approximately $10,421.25 for the period of August 2025 through May 2026, and is detailed in the table below. These costs are further defined in FR-01-2025 GWT Staffing and Pricing Schedules - GenAl Call Summary Basic Support - Fresno.xlsx. Please reference all of the assumptions in Section 3 above as it relates to the estimated AWS cost and the parties responsible. - 11 - ©2025 CaISAWS Consortium. All Rights Reserved. Docusign Envelope ID:0152E53A-76E8-4951-A81E-21AOEB7B DAB 1 CaISAWS- Infrastructure County Purchase FR-02-2025 GWT-Fresno GenAl Call Summarization Basic Support CostsEstimated AWS Compute Resource 12026) Total Charges Estimated AWS Compute Resource Costs $10,421.25 $10,421.25 Amazon Bedrock-Prod $2.000.00 $2,000.00 Amazon Contact Lens-Prod $6,000.00 $6,000.00 AWS- DynamoDB-Prod $82.00 $82.00 AWS- Lambda-Prod $20 00 $20.00 AWS-API Gateway-Prod $6.00 $6.00 AWS- Kinesis-Prod $55.00 $55.00 AWS-WAF&Shield-Prod $10.00 $10.00 AWS- Secrets Manager-Prod $4.00 $4.00 AWS=VPC-Prod $60.00 $60.00 AWS= CloudWatch-Prod $26.00 $26.00 Amazon Bedrock-Non Prod $400.00 $400.00 Amazon Contact Lens-Non Prod $1.200.00 $1,200.00 AWS- DynamoDB-Non Prod $16.00 $16.00 AWS- Lambda-Non Prod $4.00 $4.00 AWS-API Gateway-Non Prod $2.00 $2.00 AWS- Kinesis-Non Prod $12.00 $12.00 AWS-WAF&Shield-Non Prod $2.00 $2.00 AWS- Secrets Manager-Non Prod $8.00 $8.00 AWS-VPC-Non Prod $12.00 $12.00 AWS CloudWatch-Non Prod $6 00 $6 00 Enterprise Support Charges S496 H $496 2E Total Estimated AWS Compute Resource Costs $10,421.25 $10,421.25 - 12 - ©2025 CaISAWS Consortium. All Rights Reserved. Docusign Envelope ID:0152E53A-76E8-4951-A81E-21AOEB7BDAB1 CaISAWS-Infrastructure County Purchase FR-02-2025 GWT—Fresno GenAl Call Summarization Basic Support COUNTY PURCHASE APPROVAL Subject: County Purchase-FR-01-2025 GWT The subject document is accepted as allowing Gainwell Technologies to proceed with the subject County Purchase. Fresno County BY _- ATTEST: BERNICE E.SEIDEL Printed Name: Ernest Buddy Mendes Clerk of the Board of Supervisors County of Fresno,State of California Title: Chairman to the Board of Supervisors By Deputy Date: (o -02�o2Oo`ZS Fresno County Counsel Approved as to Fo m By: 6 Printed Name: Heather Kruthers Title: Chief Deputy County Counsel Date: 5/19/2025 Notice Address: For Accounting Use Only 205 W. Pontiac Way Fund/Subclass: 0001/10000 Building 2 Org: 56108550 Clovis, CA 93612 Account: 7295 - 13- ©2025 CaISAWS Consortium. All Rights Reserved. Docusign Envelope ID:0152E53A-76E8-4951-A81E-21AOEB7BDAB1 CaISAWS- Infrastructure County Purchase FR-02-2025 GWT-Fresno GenAl Call Summarization Basic Support Gai ynli'e"';hnologies �w�• � By: W:.l Dawn wilder Printed Name: Title: Account Delivery Executive Date: 7/17/2025 Notice Address: Gainwell Technologies 11971 Foundation Place 3rd floor Gold River, California CaIS IoCs W-t1um Printed Name: Holly Murphy chief Administrative officer Title: Date: 7/17/2025 Notice Address: CaISAWS Consortium 11971 Foundation Place 3rd floor Gold River, California - 14- ©2025 CaISAWS Consortium. All Rights Reserved. Docusign Envelope ID:0152E53A-76E8-4951-A81E-21AOEB7BDAB1 Attachment 1 to the County Purchase FR-01-2025 Page 1 of 3 1. Charges Summary * The County will reimburse the CaISAWS Project for all charges.The charges associated with this County Purchase Total ' ' should not impact the CaISAWS Project Budget. One-Time Charge-Support Services $0.00 $0.00 Recurring Charges-Support Services $298,432.40 $298,432.40 Hardware and Software Charges $0.00 $0.00 Hardware Charges $0.00 $0.00 Hardware Maintenance and Support Charges 1 $0.00 1 $0.00 Software Charges 1 $0 00! $0.00 Software Maintenance and Support Charges $0 00 1 $0.00 Production Operations Charges $0.00 1 $0.00 One Time Charges $0.00 1 $0.00 Recurring Charges $0.00 1 $0.00 Total Gainwell Support Services Charges $298,432.40 1 $298,432.40 Sub-Total AWS Compute Resource Cost $10,421.25 $10,421.25 Estimated AWS Compute Resource Cost $10,421.251 $10,421.25 Total Potential County Cost $308,853.651 $308,853.65 Estimated AWS Compute Resource Costs (Aug 2025-May 2026) Total Charges Estimated AWS Compute Resource Costs $10,421.25 $10,421.25 **The Total County Purchase Charges do not include costs for Amazon Bedrock-Prod $2,000.00 $2,000.00 Amazon Contact Lens-Prod $6,000.00 $6,000.00 AWS compute resources and services required for AWS:DynamoDB-Prod $82.00 82.00 enhancements that will be deployed under this County AWS:Lambda-Prod I $20.00 $20.00 AWS:API Gateway-Prod $6.00 $6.00 Purchase. An estimate of AWS compute resource and services AWS:Kinesis-Prod $55.00 $55.00 costs is provided to the County for budget allocation purposes. AWS:WAF&Shield-Prod $4$4 $4.00 .00 $4.000.0 AWS:Secrets Manager-Prod The County will be responsible for reimbursing the Consortium I AWS:VPC-Prod $60.00 $60.00 for all AWS costs required to support the solution. The estimate AWS:CloudWatch-Prod $26.00 $26.00 Amazon Bedrock-Non Prod $40000.00 $400400.00 1� for AWS compute resources costs are based on services for I Amazon Contact Lens-Non Prod I $1,200.00 $1,200.00 State Fiscal Year ("SFY') 2025/26. AWS:DynamoDB-Non Prod $16.00 $16.00 AWS:Lambda-Non Prod $4.00 $4.00 AWS:API Gateway-Non Prod I $2.00 $2.00 AWS:Kinesis-Non Prod I $12.00 $12.00 AWS:WAF&Shield-Non Prod $2.00 $2.00 AWS:Secrets Manager-Non Prod $8.00 $8.00 AWS:VPC-Non Prod $12.00 $12.00 AWS:CloudWatch-Non Prod $6.00 $6.00 Enterprise Support Charges $496.25 $496.25 Total Estimated AWS Compute Resource Costs $10,421.25 $10,421.25 Docusign Envelope ID:0152E53A-76E8-4951-A81E-21AOEB7BDAB1 Attachment 1 to the County Purchase FR-01-2025 Page 2 of 3 2. Staff Loading SFY 25-26 Offshore 1.0 Project Management 1.1 Project Management - ; - - S - S - ; ProjectMonagementSubtotal - 12 Work Ian/Schedule Management - - WmkPloVScheduleMancigemntSubloid - - - - - - - - - - - - - - 1.3 PMOSupport - ; - Admiristrationof County Purchase order Infrastructure Technical Project Manager ; 116.39 N 16.0 16.0 16.0 16A 16.0 16.0 16.0 16.0 16.0 16.0 160.0 ; 18,622 - S - - S PMOSupportSublofal - 16.0 16.0 16A 16.0 16A 16.0 10 160 16.0 16.0 - 160.0 $ 18,622 lA Procurement - $ - ; $ Procuremeni Subtotal - Project Management Subtotal - 16.0 16.0 110 16.0 16.01 16.0 16.0 11.01 1&0 1 16.0 - 160.0 $ 14622 10.0 Contact Center Production Operations 10.1 Contact Center Production Operations $ - GerWCollSummaryAssist Infrastructure Cloud 6xjneer $ 170.11 N 135.0 135.0 135.0 135D 135.0 135.0 135.0 135.0 135.0 135.0 1,350.0 $ 229,649 GenAl Call S ummory Assist Infrastructure Business Analyst $ IIIA7 N 45.0 45.0 45.0 45D 45.0 45D 45.0 45.0 45.0 45.0 450.0 $ 50.162 ; ; CordacfCerder Production OperaBonsSublolal - 180.0 1 180.0 1 180.0 1 180.0 100A 1 180.0 180.0 1 180.0 180.0 1 180A 1 1,800.0 $ 279,810 Contact Center Production Operations Subtotal - 180.0 180.0 1 180.0 180.01 180.01 180.0 180.01 180.0 180.01 180.0 - 1 1,800.0 279,810.0 Infrastructure Staff Loading Total - 196.0 1 196.0 196.01 196.01 196.01 196.01 196.01 196.01 196.01 196.011 1,960.01 298,432.4 Ave Hourly Rak $15226 Docusign Envelope ID:0152E53A-76E8-4951-A81E-21AOEB7BDAB1 Attachment 1 to the County Purchase FR-01-2025 Page 3 of 3 3. AWS Estimates S"25/M I e-25 Oct25 1,ov-25 Dec- Jan- Eeb-26 Mar-26 A i-26 May-26 tun- 1u1-26 - SFY E/26 TOTALS -Prod '•New•• I 2W.000 W -. SEMI A.. ionthly calls and 3.W0/7W Input/output tokens at0.75words erroken. SZOW.m S;WOW Ans.-ConloctLms-Plod '•N r:.' 1 bW.OW $ 6W.00 ii Ccunactlers:lndudes4O.O 1minutes OfvdQ AV112MS VW26 SO.W 50W 56mm $6W.W $600.00 56WW $600.00 $WO.W $600-W SWO.W S60am $600.00 ,@fined to of 015 cents a minute. $6.000.00 SCOMOO AINS:OynnrooDB-Prod '•New" 1 8.2W S a20 �S.OWrewrds L-5W KBearA with full read/wnle 0/U1025 5/31/2C:� W SO.W Sflm Sam $a 20 Sam SR.M SBEI S920 SE.EI SB20 S6.20 m uM SMOD Sam AWS:(ambd.-F•. 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SLEW S16"W AWS:Jombdo-Non Prod 2 0.2W $ am ,_,Z500 lambda in-b m ons(each cal l assumed to AVII2025 '0 50.W m .m Sa SO SL40 Sam .m .m m m SO SO $o $0. $040 $0.40 -�`.dowmlream lambdas)running for 5 GB/second $111,00 SA.w AWS:API Gotewoy-Non Prod '•New•• 2 0.100 $ 023 -:lMmonWyAPlre9uests g./U202-1 _O $0W Sa20 $0.20 SL20 % $0.20 $0.20 $020 $0.20 $020 $0.20 $ZOO SLW AWS:) esh-Not,Prod '•New•• 0.600 S 120 Ki nests Data Streams r.duU.of 5 GB !yJ i;:." -0 $0W SL20 S120 $L20 S120 S1.20 SL20 $120 SL20 $120 S1.2J un/[AnaUm M $1201) MW A WS:WAf65hbH-NM Prod '•New•• 2 OAW $ a20 -1 Gateway &Z _O $0-W $a20 $0.20 SC.20 Sa20 SO.20 $0.20 $020 $0.20 $020 SD.2_ SZm SLW A KS.Secrets Manepn-Non '•New'• O.Am $ 0-w eueu 4/U25 20 5/3IJ'l:: 30 $0-W $ow SO.gD SC.W SaSD SO.W SO.W Soso SO.BD $ago so'. $LOD SS.W AWS:VPC-NMPlod "New•• 2 O.fiW $ 120 Gateway a,.,h-..and dMa Vansler costs 4/U2o35 5/31l'i. 0 SD.W $LEI $LM SLM $1M SLM SLM $120 $I.EI $120 Sl.i_ $12W 512.00 ApS:OoudWdldr-NMProd '•New'• 2 0.3W $ Ow I month of iryeslion for flow logs and Cloudtrail $/U2025 5/32/2I -0 SaW $U.w Saw Saw Sow SD.w SO.W Saw SO.W saw sO.� S&W SEW Do not delete-Enter obove too M, •• r r rr r sr •• r Enterprise Support 59,01 SO.W SOW Sao 63 S49.63s 549.63r 549.63r 549.63s Sa3.63 $49.61s 549 Ear 549.61r Tout Cost SM.25 $49625 Docusign Envelope ID:0152E53A-76E8-4951-A81E-21AOEB7BDAB1 Office of X�Ine nology& California Health and Human Services AgencyionsOffice of Technolo & Solutions Inte rationration Technology g Statewide Automated Welfare System (SAWS) Project 2495 Natomas Park Drive, Suite 515 GAVIN NEWSOM Sacramento, California 95833 GOVERNOR (916) 263-3900 June 02, 2025 Mr. Christian Manzo Financial Analyst Department of Social Services Crocker Bldg, 2nd Floor, Stop#117D 2135 Fresno Street, Fresno CA 93721 Re: Generative Artificial Intelligence— English and Spanish Post-Call Summarization FY 2025-26- Gainwell Dear Mr. Manzo, This approves your Fiscal Year(FY) 2024-25 request received May 23, 2025 to purchase IT Support and Services for the Fresno County Department of Social Service. I understand that this acquisition will be sole-sourced through Gainwell in accordance with State and Federal procurement policies. Estimated one-time maintenance and operations costs in the amount of$308,854.00 are approved. This approval is contingent upon the availability of state and federal funds. For claiming purposes, this approval is for M&O costs only. These costs are not eligible to be claimed as developmental costs. Account#(APD Project#) 10-25-14629 has been assigned as a project identification number for your claiming within the County Expense Claim Reporting Information System (CECRIS), internal tracking, and audit purposes. Please now utilize this project number when claiming M&O costs in CECRIS. If you have questions regarding the claiming of costs, please e-mail them to fiscal.systems(@cIss.ca.gov If you have other questions or concerns, please contact Sudakshina Biswas at(916)263-0478 or email at Sudakshina.Biswas(a�otsi.ca.gov Sincerely, [af"c..lq" PATRICE YANG SAWS Project cc: Analyst, County Expense Claim, CDSS Analyst, Policy Bureau, CDSS Flex 121 flex Do Your Part to Help California Save Energy ��� To learn more about saving energy,visit the OSI web site at http://www.otsi.ca.gov