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Home My WebLink AboutP-25-082 Silktide Inc.pdf CO,U County of Fresno �+ INTERNAL SERVICES DEPARTMENT 10 Facilities• Fleet• Graphics• Purchasing •Security•Technology O� 185�O �R-V,S PROCUREMENT AGREEMENT Agreement Number P-25-082 March 10, 2025 Silktide, Inc. Attn: Chris Fletcher 201 Spear Street, Suite 1100 San Francisco, CA 94105 The County of Fresno (County) hereby contracts with Silktide, Inc. (Contractor)to provide Website QA/ADA Compliance and Analytics in accordance with the text of this agreement, Attachment"A", County of Fresno Request for Quotation No: 25-047 and the attached contractors response to County of Fresno Request for Quotation No: 25-047 by this reference made a part hereof. TERM: This Agreement shall become effective March 11, 2025 and shall remain in effect through March 10, 2028. EXTENSION: This Agreement may be extended for two (2) additional one (1)year periods by the mutual written consent of all parties. MINIMUM ORDERS: Unless stated otherwise there shall be no minimum order quantity. The County reserves the right to increase or decrease orders or quantities. CONTRACTOR'S SERVICES: Contractor shall perform the services as described in Attachment"A" attached, at the rates set forth in Attachment"A". ORDERS: Orders will be placed on an as-needed basis by Internal Services Department Information Technology Division (ISD-IT) under this contract. PRICES: Prices shall be firm for the contract period. MAXIMUM: In no event shall services performed and/or fees paid under this Agreement be in excess of sixty-five thousand dollars ($65,000.00). ADDITIONAL ITEMS: The County reserves the right to negotiate additional items to this Agreement as deemed necessary. Such additions shall be made in writing and signed by both parties. DELIVERY: The F.O.B. Point shall be the destination within the County of Fresno. All orders shall be delivered complete as specified. All orders placed before Agreement expiration shall be honored under the terms and conditions of this Agreement. DEFAULT: In case of default by Contractor, the County may procure the articles/services from another source and may recover the loss occasioned thereby from any unpaid balance due the Contractor or by any other legal means available to the County. The prices paid by County shall be considered the prevailing 333 W. Pontiac Way, Clovis, CA 93612 / (559) 600-7110 *The County of Fresno is an Equal Employment Opportunity Employer* PROCUREMENT AGREEMENT NUMBER: P-25-082 Page 2 Silktide, Inc. March 10, 2025 market price at the time such purchase is made. Inspection of deliveries or offers for delivery, which do not meet specifications, will be at the expense of Contractor. INVOICING: An itemized invoice shall be sent to requesting County department in accordance with invoicing instructions included in each order referencing this Agreement. The Agreement number must appear on all shipping documents and invoices. Invoice terms shall be Net 45 Days. INVOICE TERMS: Net forty-five (45)days from the receipt of invoice. TERMINATION: The County reserves the right to terminate this Agreement upon thirty (30)days written notice to the Contractor. In the event of such termination, the Contractor shall be paid for satisfactory services or supplies provided to the date of termination. LAWS AND REGULATIONS: The Contractor shall comply with all laws, rules and regulations whether they be Federal, State or municipal, which may be applicable to Contractor's business, equipment and personnel engaged in service covered by this Agreement. AUDITS AND RETENTION: Terms and conditions set forth in the agreement associated with the purchased goods are incorporated herein by reference. In addition, the Contractor shall maintain in good and legible condition all books, documents, papers, data files and other records related to its performance under this contract. Such records shall be complete and available to Fresno County, the State of California, the federal government or their duly authorized representatives for the purpose of audit, examination, or copying during the term of the contract and for a period of at least three years following the County's final payment under the contract or until conclusion of any pending matter(e.g., litigation or audit), whichever is later. Such records must be retained in the manner described above until all pending matters are closed. LIABILITY: The Contractor agrees to: Pay all claims for damage to property in any manner arising from Contractor's operations under this Agreement. Indemnify, save and hold harmless, and at County's request defend the County, its officers, agents and employees from any and all claims for damage or other liability, including costs, expenses (including attorney's fees and costs), causes of action, claims or judgments resulting out of or in any way connected with Contractor's performance or failure to perform by Contractor, its agents, officers or employees under this Agreement, and from any and all costs and expenses (including attorney's fees and costs), damages, liabilities, claims, and losses occurring or resulting to any person, firm or corporation who may be injured or damaged by the performance, or failure to perform, of Contractor, its officers, agents, or employees under this Agreement. INSURANCE: Without limiting the COUNTY's right to obtain indemnification from CONTRACTOR or any third parties, CONTRACTOR, at its sole expense, shall maintain in full force and effect, the following insurance policies or a program of self-insurance, including but not limited to, an insurance pooling arrangement or Joint Powers Agreement (JPA)throughout the term of the Agreement: A. Commercial General Liability: Commercial general liability insurance with limits of not less than Two Million Dollars ($2,000,000) per occurrence and an annual aggregate of Four Million Dollars ($4,000,000). This policy must be issued on a per occurrence basis. Coverage must include products, completed operations, property damage, bodily injury, personal injury, and advertising injury. The Contractor shall obtain an endorsement to this policy naming the County of Fresno, its officers, agents, employees, and volunteers, individually and collectively, as additional insureds, but only insofar as the operations under this Agreement are concerned. Such coverage for additional insureds will apply as primary insurance and any other insurance, or self-insurance, maintained by the County is excess only and not contributing with insurance provided under the Contractor's policy. B. Automobile Liability: Automobile liability insurance with limits of not less than One Million Dollars ($1,000,000) per occurrence for bodily injury and for property damages. Coverage must include any auto used in connection with this Agreement. P-25-082 Silktide Inc.docx PROCUREMENT AGREEMENT NUMBER: P-25-082 Page 3 Silktide, Inc. March 10, 2025 C. Professional Liability: Professional liability insurance with limits of not less than One Million Dollars ($1,000,000) per occurrence and an annual aggregate of Three Million Dollars ($3,000,000). If this is a claims-made policy, then (1)the retroactive date must be prior to the date on which services began under this Agreement; (2)the Contractor shall maintain the policy and provide to the County annual evidence of insurance for not less than five years after completion of services under this Agreement; and (3) if the policy is canceled or not renewed, and not replaced with another claims-made policy with a retroactive date prior to the date on which services begin under this Agreement, then the Contractor shall purchase extended reporting coverage on its claims-made policy for a minimum of five years after completion of services under this Agreement. D. Worker's Compensation: Workers compensation insurance as required by the laws of the State of California with statutory limits. Additional Requirements Relating to Insurance: Contractor shall obtain endorsements to the Commercial General Liability insurance naming the County of Fresno, its officers, agents, and employees, individually and collectively, as additional insured, but only insofar as the operations under this Agreement are concerned. Such coverage for additional insured shall apply as primary insurance and any other insurance, or self-insurance, maintained by County, its officers, agents and employees shall be excess only and not contributing with insurance provided under Contractor's policies herein. This insurance shall not be cancelled or changed without a minimum of thirty(30) days advance written notice given to County. Contractor hereby waives its right to recover from County, its officers, agents, and employees any amounts paid by the policy of worker's compensation insurance required by this Agreement. Contractor is solely responsible to obtain any endorsement to such policy that may be necessary to accomplish such waiver of subrogation, but Contractor's waiver of subrogation under this paragraph is effective whether or not Contractor obtains such an endorsement. Within Thirty(30) days from the date Contractor signs and executes this Agreement, Contractor shall provide certificates of insurance and endorsement as stated above for all of the foregoing policies, as required herein, to the County of Fresno, Internal Services Department Information Technology Division, 333 W. Pontiac Way, Clovis, CA 93612, stating that such insurance coverage have been obtained and are in full force; that the County of Fresno, its officers, agents and employees will not be responsible for any premiums on the policies; that such Commercial General Liability insurance names the County of Fresno, its officers, agents and employees, individually and collectively, as additional insured, but only insofar as the operations under this Agreement are concerned; that such coverage for additional insured shall apply as primary insurance and any other insurance, or self-insurance, maintained by County, its officers, agents and employees, shall be excess only and not contributing with insurance provided under Contractor's policies herein; and that this insurance shall not be cancelled or changed without a minimum of thirty(30)days advance, written notice given to County. Certificates of Insurance are to include the contract number at the top of the first page. In the event Contractor fails to keep in effect at all times insurance coverage as herein provided, the County may, in addition to other remedies it may have, suspend or terminate this Agreement upon the occurrence of such event. All policies shall be with admitted insurers licensed to do business in the State of California. Insurance purchased shall be purchased from companies possessing a current A.M. Best, Inc. rating of A FSC VII or better. COMING ON COUNTY PROPERTY TO DO WORK: Contractor agrees to provide maintain and furnish proof of Comprehensive General Liability Insurance with limits of not less than $500,000 per occurrence. INDEPENDENT CONTRACTOR: In performance of the work, duties and obligations assumed by Contractor under this Agreement, it is mutually understood and agreed that Contractor, including any and all of Contractor's officers, agents, and employees will at all times be acting and performing as an independent contractor, and shall act in an independent capacity and not as an officer, agent, servant, employee,joint P-25-082 Silktide Inc.docx PROCUREMENT AGREEMENT NUMBER: P-25-082 Page 4 Silktide, Inc. March 10, 2025 venturer, partner, or associate of the County. Furthermore, County shall have no right to control or supervise or direct the manner or method by which Contractor shall perform its work and function. However, County shall retain the right to administer this Agreement so as to verify that Contractor is performing its obligations in accordance with the terms and conditions thereof. Contractor and County shall comply with all applicable provisions of law and the rules and regulations, if any, of governmental authorities having jurisdiction over matters the subject thereof. Because of its status as an independent contractor, Contractor shall have absolutely no right to employment rights and benefits available to County employees. Contractor shall be solely liable and responsible for providing to, or on behalf of, its employees all legally-required employee benefits. In addition, Contractor shall be solely responsible and save County harmless from all matters relating to payment of Contractor's employees, including compliance with Social Security, withholding, and all other regulations governing such matters. It is acknowledged that during the term of this Agreement, Contractor may be providing services to others unrelated to the County or to this Agreement. NON-ASSIGNMENT: Neither party shall assign, transfer or sub-contract this Agreement nor their rights or duties under this Agreement without the written consent of the other party. AMENDMENTS: This Agreement constitutes the entire Agreement between the Contractor and the County with respect to the subject matter hereof and supersedes all previous negotiations, proposals, commitments, writings, advertisements, publications, Request for Proposals, Bids and understandings of any nature whatsoever unless expressly included in this Agreement. This Agreement supersedes any and all terms set forth in Contractor's invoice. This Agreement may be amended only by written addendum signed by both parties. INCONSISTENCIES: In the event of any inconsistency in interpreting the documents which constitute this Agreement, the inconsistency shall be resolved by giving precedence in the following order of priority: (1)the text of this Agreement(excluding Attachment"A", County's Request for Quotation No. 25-047 and the Contractor's Quote in response thereto); (2)Attachment"A"; (3)the County's Request for Quotation No. 25- 047 and (4)the Contractor's quotation made in response to County's Request for Quotation No. 25-047. GOVERNING LAWS: This Agreement shall be construed, interpreted and enforced under the laws of the State of California. Venue for any action shall only be in County of Fresno. ELECTRONIC SIGNATURES: The parties agree that this Agreement may be executed by electronic signature as provided in this section. A. An "electronic signature" means any symbol or process intended by an individual signing this Agreement to represent their signature, including but not limited to (1)a digital signature; (2) a faxed version of an original handwritten signature; or(3) an electronically scanned and transmitted (for example by PDF document)of a handwritten signature. B. Each electronic signature affixed or attached to this Agreement (1) is deemed equivalent to a valid original handwritten signature of the person signing this Agreement for all purposes, including but not limited to evidentiary proof in any administrative or judicial proceeding, and (2) has the same force and effect as the valid original handwritten signature of that person. C. The provisions of this section satisfy the requirements of Civil Code section 1633.5, subdivision (b), in the Uniform Electronic Transaction Act (Civil Code, Division 3, Part 2, Title 2.5, beginning with section 1633.1). D. Each party using a digital signature represents that it has undertaken and satisfied the requirements of Government Code section 16.5, subdivision (a), paragraphs (1)through (5), and agrees that each other party may rely upon that representation. This Agreement is not conditioned upon the parties conducting the transactions under it by electronic means and either party may sign this Agreement with an original handwritten signature. P-25-082 Silktide Inc.docx PROCUREMENT AGREEMENT NUMBER: P-25-082 Page 5 Silktide, Inc. March 10, 2025 Please acknowledge your acceptance by returning all pages of this Agreement to my office via email or USPS. Please refer any inquiries in this matter to Susan Walker Purchasing Technician, at 559-600-7111 or suwalker@fresnocountyca.gov. FOR THE COUNTY OF FRESNO Digitally signed by Riley Riley Blackburn burn Date 2025.03.2009:17:53 -07'00' Riley Blackburn Purchasing Manager 333 W. Pontiac Way Clovis, CA 93612 P-25-082 Silktide Inc.docx PROCUREMENT AGREEMENT NUMBER: P-25-082 Page 6 Silktide, Inc. March 10, 2025 CONTRACTOR TOCOMPLETE: Company: Silktide Inc Type of Entity: ❑ Individual ❑ Limited Liability Company ❑ Sole Proprietorship ❑ Limited Liability Partnership ■g Corporation ❑ General Partnership 201 Spear Street, Suite 1100 San Francisco CA 94105 Address City State Zip +1 (800) 654 6145 NA accounts@silktide.com TELEPHONE NUMBER FAX NUMBER E-MAIL ADDRESS Print Name & Oliver Emberton,Chief Executive Officer Lee Percox, Chief Operating Officer Title: Print Name &Title: Signature: Signature: ACCOUNTING USE ONLY ORG No.: 8905 Account No.: 7309 Requisition No.: 8905250504 (7/2024) P-25-082 Silktide Inc.docx PROCUREMENT AGREEMENT NUMBER: P-25-082 Attachment Page 1 of 1 Silktide, Inc. March 6, 2025 A TTACHMENT 'A " Quotation Schedule Pricing Pricing Pricing Pricing Pricing Product Per Year Per Year Per Year Per Year Per Year Description Limit Quantity 1 2 3 4 5 Analytics (behavior tracking, Yearly user interaction Page heat maps) Views 17,000,000 S 5,000 $ 5,000 $ 5,000 $ 5,000 $ 5.000 ADA Compliance & Remediation Pages 3,000 $ Included $ Included $ Included $ Included $ Included PDF check of dOCunlents PDF's 20.000 S Included $ Included $Included $ Included $ Included Quality Assurance & Policy(broken links, spelling issues) Pages 3,000 S 77500 $ 7,500 S 7,500 $ 7,500 $ 7,500 Support I Unlimited Jnlimited S Included $ Includee 5 Included $ Included $ Included one time training Jnlimited 'Unlimited $ Included $ Included S Included $ Included $ Included P-25-082 Silktide Inc.docx Contractor's Response to County of Fresno Request for Quotation No. 25-047 P-25-082 Silktide Inc.docx COUNTY OF FRESNO O� 3 O FRES REQUEST FOR QUOTATION NUMBER: 25-047 WEBSITE QA/ADA COMPLIANCE AND ANALYTICS Issue Date: January 7, 2025 Closing Date: JANUARY 30, 2025 AT 10:00 AM All Questions and Responses must be electronically submitted on the Bid Page on Public Purchase. For assistance, contact Susan Walker at Phone (559) 600-7110. BIDDER TO COMPLETE Undersigned agrees to furnish the commodity or service stipulated in the attached at the prices and terms stated in this RFQ. Bid must be signed and dated by an authorized officer or employee. COMPANY Silktide Inc CONTACT PERSON Chris Fletcher ADDRESS 201 spear street,suite 1100 CITY San Francisco STATE CA ZIP CODE 94105 TELEPHONE NUMBER E-MAIL ADDRESS 1 (800)654 6145 chrisfletcher@silktide.com AUTHORIZED SIGNATURE J PRINT NAME TITLE Chris Fletcher Sales Director Purchasing Use:SW:st ORGIRequisition:8905/8905250303 25-047 Website QA-ADA Compliance and Analytics Quotation No. 25-047 Page 2 TABLE OF CONTENTS PAGE KEYDATES ....................................................................................................................3 OVERVIEW.....................................................................................................................3 BID INSTRUCTIONS ......................................................................................................4 GENERAL REQUIREMENTS & CONDITIONS............................................................... 5 INSURANCE REQUIREMENTS ................................................................................... 10 PARTICIPATION........................................................................................................... 12 TRADE SECRET ACKNOWLEDGEMENT ................................................................... 13 REFERENCELIST........................................................................................................ 14 QUOTATION SCHEDULE............................................................................................. 15 SCOPE OF WORK/REQUIREMENTS.......................................................................... 16 CHECKLIST ................................................................................................................. 18 EXHIBITS...................................................................................................................... 19 25-047 Website CA-ADA Compliance and Analytics Quotation No. 25-047 Page 3 KEY DATES RFQ Issue Date: January 7, 2025 Written Questions for RFQ Due: January 16, 2025 at 10:00 AM Questions must be submitted on the Bid Page at Public Purchase. RFQ Closing Date: January 30, 2025 at 10:00 AM Quotations must be electronically submitted on the Bid Page. OVERVIEW The County of Fresno, Internal Services Department Information Technology Division (ISD-IT) is looking to enter a three-year agreement with the possibility for two additional one-year renewals for a web-based software package that will enable ISD-IT to scan the County website on a regular basis and produce reports on accessibility compliance, content quality assurance and performance metrics. This will be for the County's website: www.fresnocountyca.gov, hosted by Granicus' OpenCities. 25-047 Website QA-ADA Compliance and Analytics Quotation No. 25-047 Page 4 BID INSTRUCTIONS • Bidders must electronically submit bid package in pdf format, no later than the quotation closing date and time as stated on the front of this document, to the Bid Page on Public Purchase. The County will not be responsible for and will not accept late bids due to slow internet connection or incomplete transmissions. • Bids received after the closing time will NOT be considered. • All quotations shall remain firm for 180 days. • Interpretation: Should any discrepancies or omissions be found in the bid specifications or doubt as to their meaning, the bidder shall notify the Buyer in writing at once. The County shall not be held responsible for verbal interpretations. Questions regarding the bid must be received by Purchasing prior to the date and time stated within this document. All addenda issued shall be in writing, duly issued by Purchasing and incorporated into the contract. • ISSUING AGENT/AUTHORIZED CONTACT: This RFQ has been issued by County of Fresno, Purchasing. Purchasing shall be the vendor's sole point of contact with regard to the RFQ, its content, and all issues concerning it. All communication regarding this RFQ shall be directed to an authorized representative of County Purchasing. The specific buyer managing this RFQ is identified on the cover page, along with their telephone number, and they should be the primary point of contact for discussions or information pertaining to the RFQ. Contact with any other County representative, including elected officials, for the purpose of discussing this RFQ, its content, or any other issue concerning it, is prohibited unless authorized by Purchasing. Violation of this clause, by the vendor having unauthorized contact (verbally or in writing)with such other County representatives, may constitute grounds for rejection by Purchasing of the vendor's quotation. The above stated restriction on vendor contact with County representatives shall apply until the County has awarded a purchase order or contract to a vendor or vendors, except as follows. First, in the event that a vendor initiates a formal protest against the RFQ, such vendor may contact the appropriate individual, or individuals who are managing that protest as outlined in the County's established protest procedures. All such contact must be in accordance with the sequence set forth under the protest procedures. Second, in the event a public hearing is scheduled before the Board of Supervisors to hear testimony prior to its approval of a purchase order or contract, any vendor may address the Board. • APPEALS: Appeals must be submitted in writing within seven (7) working days after notification of proposed recommendations for award. A "Notice of Award" is not an indication of County's acceptance of an offer made in response to this RFQ. Appeals shall be submitted to County of Fresno Purchasing, 333 W. Pontiac Way, Clovis, CA 93612 and in Word format to CountyPurchasing(a-)_fresnocountyca.gov. Appeals should address only areas regarding RFQ contradictions, procurement errors, proposal rating discrepancies, legality of procurement context, conflict of interest, and inappropriate or unfair competitive procurement grievance regarding the RFQ process. Purchasing will provide a written response to the complainant within seven (7)working days unless the complainant is notified more time is required. If the appealing bidder is not satisfied with the decision of Purchasing, bidder shall have the right to appeal to the County Administrative Office within seven (7)working days after Purchasing's notification; if the appealing bidder is not satisfied with CAO's decision, the final appeal is with the Board of Supervisors. Please contact Purchasing if the appeal will be going to the Board of Supervisors. 25-047 Website QA-ADA Compliance and Analytics Quotation No. 25-047 Page 5 GENERAL REQUIREMENTS & CONDITIONS LOCAL VENDOR PREFERENCE AND DISABLED VETERAN BUSINESS ENTERPRISE BID PREFERENCE: The Local Vendor Preference and Disabled Veteran Business Enterprise Preference do not apply to this Request for Quotation. DEFINITIONS: The terms Bidder, Proposer, Contractor and Vendor are all used interchangeably and refer to that person, partnership, corporation, organization, agency, etc. which is offering the quotation and is identified on page one of this Request For Quotation (RFQ). INTERPRETATION OF RFQ: Vendors must make careful examination of the requirements, specifications and conditions expressed in the RFQ and fully inform themselves as to the quality and character of services required. If any person planning to submit a quotation finds discrepancies in or omissions from the RFQ or has any doubt as to the true meaning or interpretation, correction thereof may be requested in writing from Purchasing by January 16, 2025 at 10:00 AM, cut-off. Questions must be submitted on the Bid Page at Public Purchase or contact Susan Walker at (559) 600- 7110. NOTE: Time constraints will prevent County from responding to questions submitted after the cut-off date. Any change in the Request for Quotation will be made by written addendum issued by the County. The County will not be responsible for any other explanations or interpretations. EXCEPTIONS: Please provide any exceptions to the general requirements and conditions taken by the bidder. If exceptions are not noted, the County will assume that the bidder's quotation meets those requirements. AWARD: Award will be made to the vendor(s) offering the services, products, prices, delivery, equipment and system deemed to be to the best advantage of the County. Past performance (County contracts within the past seven years)and references may factor into awarding of a contract. The County shall be the sole judge in making such determination. Award Notices are tentative: Acceptance of an offer made in response to this RFQ shall occur only upon execution of an agreement by both parties or issuance of a valid written Purchase Order by Fresno County Purchasing. RIGHT TO REJECT BIDS: The County reserves the right to reject any and all bids and to waive informalities or irregularities in bids. Failure to respond to all questions or not to supply the requested information could result in rejection of your quotation. CODES AND REGULATIONS: All work and material to conform to all applicable Federal, State, local and special district building codes, laws, ordinances, and regulations. SALES TAX: Fresno County pays California State Sales Tax regardless of vendor's place of doing business. TAXES, PERMITS & FEES: The successful bidder shall pay for and include all federal, state and local taxes direct or indirect upon all materials; pay all fees for, and obtain all necessary permits and licenses, unless otherwise specified herein. TAXES, CHARGES AND EXTRAS: A) DO NOT include Federal Excise Tax. County is exempt under Registration No. 94-73-03401-K. B) County is exempt from Federal Transportation Tax. Exemption certificate is not required where shipping papers show consignee as County of Fresno. C) Charges for transportation, containers, packing, etc. will not be paid unless specified in bid. VENDOR ASSISTANCE: Successful bidder shall furnish, at no cost to the County, a representative to assist County departments in determining their product requirements. 25-047 Website QA-ADA Compliance and Analytics Quotation No. 25-047 Page 6 MINOR DEVIATIONS: The County reserves the right to negotiate minor deviations from the prescribed terms, conditions and requirements with the selected vendor. The County may require additional items from those in bid schedule. BIDDERS' LIABILITIES: County of Fresno will not be held liable for any cost incurred by vendors in responding to the RFQ. PRICE RESPONSIBILITY: The selected vendor will be required to assume full responsibility for all services and activities offered in the quotation, whether or not they are provided directly. Further, the County of Fresno will consider the selected vendor to be the sole point of contact with regard to contractual matters, including payment of any and all charges resulting from the contract. The contractor may not subcontract or transfer the contract, or any right or obligation arising out of the contract, without first having obtained the express written consent of the County. PRICES: Bidder agrees that prices quoted are for the contract period, and in the event of a price decline such lower prices shall be extended to the County of Fresno. Prices shall be quoted F.O.B. destination. CONFIDENTIALITY: Bidders shall not disclose information about the County's business or business practices and safeguard confidential data which vendor staff may have access to in the course of system implementation. HIPAA: All services performed by vendor shall be in strict conformance with all applicable Federal, State of California and/or local laws and regulations relating to confidentiality, including but not limited to, California Civil Code, California Welfare and Institutions Code, Health and Safety Code, California Code of Regulations, Code of Federal Regulations. Vendor shall submit to County's monitoring of said compliance. Vendor may be a business associate of County, as that term is defined in the "Privacy Rule" enacted by the Health Insurance Portability and Accountability Act of 1996 (HIPAA). As a HIPAA Business Associate, vendor may use or disclose protected health information ("PHI") to perform functions, activities or services for or on behalf of County as specified by the County, provided that such use or disclosure shall not violate HIPAA and its implementing regulations. The uses and disclosures if PHI may not be more expansive than those applicable to County, as the "Covered Entity" under HIPAA's Privacy Rule, except as authorized for management, administrative or legal responsibilities of the Business Associate. Vendor shall not use or further disclose PHI other than as permitted or required by the County, or as required by law without written notice to the County. Vendor shall ensure that any agent, including any subcontractor, to which vendor provides PHI received from, or created or received by the vendor on behalf of County, shall comply with the same restrictions and conditions with respect to such information. NEWS RELEASE: Vendors shall not issue any news releases or otherwise release information to any third party about this RFQ or the vendor's quotation without prior written approval from the County of Fresno. BACKGROUND REVIEW: The County reserves the right to conduct a background inquiry of each proposer/bidder which may include collection of appropriate criminal history information, contractual and business associations and practices, employment histories and reputation in the business community. By submitting a quotation/bid to the County, the vendor consents to such an inquiry and agrees to make available to the County such books and records the County deems necessary to conduct the inquiry. ADDENDA: In the event that it becomes necessary to revise any part of this RFQ, addenda will be provided to all agencies and organizations that receive the basic RFQ. 25-047 Website QA-ADA Compliance and Analytics Quotation No. 25-047 Page 7 CONFLICT OF INTEREST: The County shall not contract with, and shall reject any bid or quotation submitted by the persons or entities specified below, unless the Board of Supervisors finds that special circumstances exist which justify the approval of such contract: 1. Employees of the County or public agencies for which the Board of Supervisors is the governing body. 2. Profit-making firms or businesses in which employees described in Subsection (1)serve as officers, principals, partners or major shareholders. 3. Persons who, within the immediately preceding twelve (12) months, came within the provisions of Subsection (1), and who were employees in positions of substantial responsibility in the area of service to be performed by the contract, or participated in any way in developing the contract or its service specifications. 4. Profit-making firms or businesses in which the former employees described in Subsection (3) serve as officers, principals, partners or major shareholders. 5. No County employee whose position in the County enables them to influence the selection of a contractor for this RFQ, or any competing RFQ, and no spouse or economic dependent of such employee, shall be employees in any capacity by a bidder, or have any other direct or indirect financial interest in the selection of a contractor. INVOICING: All invoices are to be delivered to Internal Services Department— IT Division, 333 W. Pontiac Way, Clovis, CA 93612. Each invoice shall reference the purchase order or contract number and the equipment number if applicable. PAYMENT: County will make partial payments for all purchases made under the contract/purchase order and accumulated during the month. Terms of payment will be net forty-five (45) days. CONTRACT TERM: It is County's intent to contract with the successful bidder for a term of three (3) years. RENEWAL: Agreement may be renewed for a potential of two (2)one (1) year periods, based on the mutual written consent of all parties. QUANTITIES: Quantities shown in the bid schedule are approximate and the County guarantees no minimum amount. The County reserves the right to increase or decrease quantities. ORDERING: Orders will be placed as required by County of Fresno Internal Services Department— IT Division. TERMINATION: The County reserves the right to terminate any resulting contract upon written notice. INDEPENDENT CONTRACTOR: In performance of the work, duties, and obligations assumed by Contractor under any ensuing Agreement, it is mutually understood and agreed that CONTRACTOR, including any and all of Contractor's officers, agents, and employees will at all times be acting and performing as an independent contractor, and shall act in an independent capacity and not as an officer, agent, servant, employee,joint venturer, partner, or associate of the COUNTY. Furthermore, County shall have no right to control or supervise or direct the manner or method by which Contractor shall perform its work and function. However, County shall retain the right to administer this Agreement so as to verify that Contractor is performing its obligations in accordance with the terms and conditions thereof. Contractor and County shall comply with all applicable provisions of law and the rules and regulations, if any, of governmental authorities having jurisdiction over matters the subject thereof. 25-047 Website QA-ADA Compliance and Analytics Quotation No. 25-047 Page 8 Because of its status as an independent contractor, Contractor shall have absolutely no right to employment rights and benefits available to County employees. Contractor shall be solely liable and responsible for providing to, or on behalf of, its employees all legally-required employee benefits. In addition, Contractor shall be solely responsible and save County harmless from all matters relating to payment of Contractor's employees, including compliance with Social Security, withholding, and all other regulations governing such matters. It is acknowledged that during the term of the Agreement, Contractor may be providing services to others unrelated to the County or to the Agreement. SELF-DEALING TRANSACTION DISCLOSURE: Contractor agrees that when operating as a corporation (a for-profit or non-profit corporation), or if during the term of the agreement the Contractor changes its status to operate as a corporation, members of the Contractor's Board of Directors shall disclose any self-dealing transactions that they are a party to while Contractor is providing goods or performing services under the agreement with the County. A self-dealing transaction shall mean a transaction to which the Contractor is a party and in which one or more of its directors has a material financial interest. Members of the Board of Directors shall disclose any self-dealing transactions that they are a party to by completing and signing a Fresno County Self-Dealing Transaction Disclosure Form and submitting it to the County prior to commencing with the self-dealing transaction or immediately thereafter. HOLD HARMLESS CLAUSE: Contractor agrees to indemnify, save, hold harmless and at County's request, defend the County, its officers, agents and employees, from any and all costs and expenses (including attorney's fees and costs), damages, liabilities, claims and losses occurring or resulting to County in connection with the performance, or failure to perform, by Contractor, its officers, agents or employees under this Agreement and from any and all costs and expenses (including attorney's fees and costs), damages, liabilities, claims and losses occurring or resulting to any person, firm or corporation who may be injured or damaged by the performance, or failure to perform, of Contractor, its officers, agents or employees under this Agreement. COORDINATE WORK WITH OWNER: Successful bidder shall coordinate and schedule the work with the County so that any interruption to the normal business operations be kept to a minimum. INSPECTION: All material and workmanship shall be subject to inspection, examination and test by the County at any and all times during which manufacture and/or construction are carried on. The County shall have the right to reject defective material and workmanship or require its correction. SUPERVISION: The Contractor shall give efficient supervision to the work, using therein the skill and diligence for which they are remunerated in the contract price. They shall carefully inspect the site and study and compare all drawings, specifications and other instructions, as ignorance of any phase of any of the features or conditions affecting the contract will not excuse them from carrying out its provisions to its full intent. STANDARD OF PERFORMANCE: All work shall be performed in a good and workmanlike manner. SAFEGUARDS: The contractor shall provide safeguards, in conformity with all local codes and ordinances as may be required. GUARANTEE: The successful bidder shall fully guarantee all aspects of the project for the minimum period of one (1) year. Such one (1)year period shall commence upon the date of final acceptance by County. The guarantee shall include but in no way be limited to workmanship, equipment and materials. DISPUTE RESOLUTION: The ensuing contract shall be governed by the laws of the state of California. Any claim which cannot be amicably settled without court action will be litigated in the U.S. District Court for the Eastern District of California in Fresno, CA or in a state court for Fresno County. DEFAULT: In case of default by the selected bidder, the County may procure the services from another source and may recover the loss occasioned thereby from any unpaid balance due the selected bidder, or by any other legal means available to the County. Regardless of F.O.B. point, vendor agrees to bear all risks of loss, injury or destruction to goods and materials ordered herein which occur prior to delivery and such loss, injury or destruction shall not release vendor from any obligation hereunder 25-047 Website QA-ADA Compliance and Analytics Quotation No. 25-047 Page 9 ASSIGNMENTS: The ensuing proposed contract will provide that the vendor may not assign any payment or portions of payments without prior written consent of the County of Fresno. ASSURANCES: Any contract awarded under this RFQ must be carried out in full compliance with the Civil Rights Act of 1964, the Americans With Disabilities Act of 1990, their subsequent amendments, and any and all other laws protecting the rights of individuals and agencies. The County of Fresno has a zero tolerance for discrimination, implied or expressed, and wants to ensure that policy continues under this RFQ. The contractor must also guarantee that services, or workmanship, provided will be performed in compliance with all applicable local, state, or federal laws and regulations pertinent to the types of services, or project, of the nature required under this RFQ. In addition, the contractor may be required to provide evidence substantiating that their employees have the necessary skills and training to perform the required services or work. OBLIGATIONS OF CONTRACTOR: Contractor warrants on behalf of itself and all subcontractors engaged for the performance of the ensuing contract that only persons authorized to work in the United States pursuant to the Immigration Reform and Control Act of 1986 and other applicable laws shall be employed in the performance of the work hereunder. TIE BIDS: With all other factors being equal, the contract shall be awarded to the Fresno County vendor or, if neither or both are Fresno County vendors, the tied vendors will be granted the opportunity to submit new bids or the entire bid may be rejected and re-bid. If the General Requirements of the RFQ state that they are applicable, the provisions of the Fresno County Local Vendor Preference shall take priority over this paragraph. DATA SECURITY: Individuals and/or agencies that enter into a contractual relationship with the County for the purpose of providing services must employ adequate controls and data security measures, both internally and externally to ensure and protect the confidential information and/or data provided to contractor by the County, preventing the potential loss, misappropriation or inadvertent access, viewing, use or disclosure of County data including sensitive or personal client information; abuse of County resources; and/or disruption to County operations. Individuals and/or agencies may not connect to or use County networks/systems via personally owned mobile, wireless or handheld devices unless authorized by County for telecommuting purposes and provide a secure connection; up to date virus protection and mobile devices must have the remote wipe feature enabled. Computers or computer peripherals including mobile storage devices may not be used (County or Contractor device) or brought in for use into the County's system(s)without prior authorization from County's Chief Information Officer and/or designee(s). No storage of County's private, confidential or sensitive data on any hard-disk drive, portable storage device or remote storage installation unless encrypted according to advance encryption standards (AES of 128 bit or higher). The County will immediately be notified of any violations, breaches or potential breaches of security related to County's confidential information, data and/or data processing equipment which stores or processes County data, internally or externally. County shall provide oversight to Contractor's response to all incidents arising from a possible breach of security related to County's confidential client information. Contractor will be responsible to issue any notification to affected individuals as required by law or as deemed necessary by County in its sole discretion. Contractor will be responsible for all costs incurred as a result of providing the required notification. AUDITS AND RETENTION: The Contractor shall maintain in good and legible condition all books, documents, papers, data files and other records related to its performance under this contract. Such records shall be complete and available to Fresno County, the State of California, the federal government or their duly authorized representatives for the purpose of audit, examination, or copying during the term of the contract and for a period of at least three (3)years following the County's final payment under the contract or until conclusion of any pending matter(e.g., litigation or audit), whichever is later. Such records must be retained in the manner described above until all pending matters are closed. 25-047 Website QA-ADA Compliance and Analytics Quotation No. 25-047 Page 10 INSURANCE REQUIREMENTS INSURANCE: Without limiting the County's right to obtain indemnification from Contractor or any third parties, Contractor, at its sole expense, shall maintain in full force and effect, the following insurance policies or a program of self-insurance, including but not limited to, an insurance pooling arrangement or Joint Powers Agreement(JPA)throughout the term of the Agreement: A. Commercial General Liability: Commercial general liability insurance with limits of not less than Two Million Dollars ($2,000,000) per occurrence and an annual aggregate of Four Million Dollars ($4,000,000). This policy must be issued on a per occurrence basis. Coverage must include products, completed operations, property damage, bodily injury, personal injury, and advertising injury. The Contractor shall obtain an endorsement to this policy naming the County of Fresno, its officers, agents, employees, and volunteers, individually and collectively, as additional insureds, but only insofar as the operations under this Agreement are concerned. Such coverage for additional insureds will apply as primary insurance and any other insurance, or self-insurance, maintained by the County is excess only and not contributing with insurance provided under the Contractor's policy. B. Automobile Liability: Automobile liability insurance with limits of not less than One Million Dollars ($1,000,000) per occurrence for bodily injury and for property damages. Coverage must include any auto used in connection with this Agreement. C. Professional Liability: Professional liability insurance with limits of not less than One Million Dollars ($1,000,000) per occurrence and an annual aggregate of Three Million Dollars ($3,000,000). If this is a claims-made policy, then (1)the retroactive date must be prior to the date on which services began under this Agreement; (2)the Contractor shall maintain the policy and provide to the County annual evidence of insurance for not less than five years after completion of services under this Agreement; and (3) if the policy is canceled or not renewed, and not replaced with another claims-made policy with a retroactive date prior to the date on which services begin under this Agreement, then the Contractor shall purchase extended reporting coverage on its claims-made policy for a minimum of five years after completion of services under this Agreement. D. Worker's Compensation: Workers compensation insurance as required by the laws of the State of California with statutory limits. Additional Requirements Relating to Insurance: Contractor shall obtain endorsements to the Commercial General Liability insurance naming the County of Fresno, its officers, agents, and employees, individually and collectively, as additional insured, but only insofar as the operations under this Agreement are concerned. Such coverage for additional insured shall apply as primary insurance and any other insurance, or self-insurance, maintained by County, its officers, agents and employees shall be excess only and not contributing with insurance provided under Contractor's policies herein. This insurance shall not be cancelled or changed without a minimum of thirty (30)days advance written notice given to County. Contractor hereby waives its right to recover from County, its officers, agents, and employees any amounts paid by the policy of worker's compensation insurance required by this Agreement. Contractor is solely responsible to obtain any endorsement to such policy that may be necessary to accomplish such waiver of subrogation, but Contractor's waiver of subrogation under this paragraph is effective whether or not Contractor obtains such an endorsement. Within thirty (30) days from the date Contractor executes this Agreement, Contractor shall provide certificates of insurance and endorsement as stated above for all of the foregoing policies, as required herein, to the County of Fresno, Internal Services Department— IT Division, 333 W. Pontiac Way, Clovis, CA 93612, stating that such insurance coverage have been obtained and are in full force; that the County of Fresno, its officers, agents and employees will not be responsible for any premiums on the policies; that such Commercial General Liability insurance names the County of Fresno, its officers, agents and employees, individually and collectively, as additional insured, but only insofar as the operations under this Agreement are concerned; that such coverage for additional insured shall apply as primary insurance and any other insurance, or self-insurance, maintained by County, its officers, agents and employees, shall be excess only and not contributing with insurance provided under Contractor's policies herein; and that this insurance shall not be cancelled or changed without a minimum of thirty (30) days advance, written notice 25-047 Website QA-ADA Compliance and Analytics Quotation No. 25-047 Page 11 given to County. Certificates of insurance are to include the contract number at the top of the first page. In the event Contractor fails to keep in effect at all times insurance coverage as herein provided, the County may, in addition to other remedies it may have, suspend or terminate this Agreement upon the occurrence of such event. All policies shall be with admitted insurers licensed to do business in the State of California. Insurance purchased shall be purchased from companies possessing a current A.M. Best, Inc. rating of A FSC VII or better. 25-047 Website QA-ADA Compliance and Analytics Quotation No. 25-047 Page 12 BIDDER TO COMPLETE THE FOLLOWING: PARTICIPATION The County of Fresno is a member of the Central Valley Purchasing Group. This group consists of Fresno, Kern, Kings, and Tulare Counties and all governmental, tax supported agencies within these counties. Whenever possible, these and other tax supported agencies co-op (piggyback) on contracts put in place by one of the other agencies. Any agency choosing to avail itself of this opportunity, will make purchases in their own name, make payment directly to the contractor, be liable to the contractor and vice versa, per the terms of the original contract, all the while holding the County of Fresno harmless. If awarded this contract, please indicate whether you would extend the same terms and conditions to all tax supported agencies within this group as you are proposing to extend to Fresno County. Yes, we will extend contract terms and conditions to all qualified agencies within the Central Valley Purchasing Group and other tax supported agencies. No, we will not extend contract terms to any agency other than the County of Fresno. (Authorized Signature) Sales Director Title 25-047 Website QA-ADA Compliance and Analytics Quotation No. 25-047 Page 13 TRADE SECRET ACKNOWLEDGEMENT Each proposal submitted is public record under the California Public Records Act(Cal. Gov. Code, secs. 7920.000 and following)and is therefore open to inspection by the public as required by Section 7922.525 of the California Government Code. This section generally states that"every person has a right to inspect any public record". The County will not exclude any proposal or portion of a proposal from treatment as a public record except information that it is properly submitted as a"trade secret" (defined below), and determined by the County to be a"trade secret"(if not otherwise subject to disclosure, as stated below). Information submitted as"proprietary", "confidential"or under any other terms that might state or suggest restricted public access will not be excluded from treatment as public record. "Trade secrets"as defined by Section 7924.510 of the California Government Code are not treated as a public record under that section.This section defines trade secrets as: "...Trade secrets,"as used in this section, may include, but are not limited to, any formula,plan,pattern,process, tool, mechanism, compound,procedure,production data or compilation of information that is not patented, which is known only to certain individuals within a commercial concern who are using it to fabricate,produce, or compound an article of trade or a service having commercial value and which gives its user an opportunity to obtain a business advantage over competitors who do not know or use it." Such information must be submitted in a separate PDF file named "Trade Secret"and marked as"Confidential"in the Public Purchase system. Bidders must include a clear and concise statement that sets out the reasons for confidentiality in accordance with the foregoing definition of"trade secret." Examples of information not considered trade secrets are pricing, cover letter, promotional materials, references, and the like. Information submitted by a bidder as"trade secret"will be reviewed by County of Fresno's Purchasing Division,with the assistance of the County's legal counsel, to determine conformance or non-conformance to the foregoing definition. Information that is properly identified as"trade secret"and which the County determines to conform to the definition will not become public record (if not otherwise subject to disclosure, as stated below).The County will safeguard this information in an appropriate manner, provided however, in the event of a request, demand, or legal action by any person or entity seeking access to the"trade secret" information,the County will inform the bidder of such request, demand, or legal action, and the bidder shall defend, indemnify, and hold harmless the County, including its officers and employees, against any and all claims, liabilities, damages, or costs or expenses, including attorney's fees and costs, relating to such request, demand or legal action, seeking access to the"trade secret" information. Information submitted by bidder as trade secret and determined by the County not to be in conformance with the foregoing California Government Code definition shall be excluded from the proposal and deleted by the County. The County shall not in any way be liable or responsible for the disclosure of any proposals or portions thereof, if(1)they are not electronically submitted in a separate PDF that is marked "Trade Secret"and marked as Confidential in the Public Purchase system; or(2)disclosure thereof is required or allowed under the law or by order of court. Bidders are advised that the County does not wish to receive trade secrets and that bidders are not to supply trade secrets unless they are absolutely necessary. I have read and understand, and agree to the above"Trade Secret Acknowledgement." BIDDER MUST CHECK ONE OF THE FOLLOWING: Has bidder submitted certain bid information that is a"trade secret,"as defined by Section 7924.510 of the Califorr Government Code, and in compliance with the requirements of this Trade Secrets Acknowledgement? By marking"NO", bidder does not claim any confidentiality of any bid information submitted to the County. YES X NO ACKNOWLEDGED AND AGREED BY BIDDER: Signature 4 Date 28th January 2025 Print Name Chris Fletcher Title Sales Director 25-047 Website QA-ADA Compliance and Analytics Quotation No. 25-047 Page 14 VENDOR MUST COMPLETE AND RETURN WITH REQUEST FOR QUOTATION. Firm: Silktide Inc REFERENCE LIST Provide a list of at least five (5) customers for whom you have recently provided similar products/services. If you have held a contract for these or similar services with the County of Fresno within the past seven (7) years, list the County as one of your customers. Please list the person most familiar with your contract. Be sure to include all requested information. Reference Name: Christy Glaze Contact: christy.glaze@utdallas.edu Address: 800 W Campbell Road City: Dallas State: Texas Zip: 75080 Phone No.: ( ) Date: Ongoing Service Provided: Ongoing website testing and monitoring for ADA compliance:https://silktide.com/customers/case-studies/university-of- texas-at-dallas/ Reference Name: Ken Smith Contact: ksmith@brazoscountytx.gov Address: 200 S.Texas Ave City: Brazos State: Texas Zip: 77803 Phone No.: ( ) Date: Ongoing Service Provided: Ongoing ADA compliance,QA and analytics moinotring Reference Name: Carlene Kelly Contact: carlene.kelly@ttu.edu Address: 2500 Broadway W City: Lubbock State: Texas Zip: 79409 Phone No.: ( ) Date: ongoing Service Provided: Testing of 100k webpages for ADA compliance and QA monitoring Reference Name: Karen To Contact: kto@coloradocollege.edu Address: 14 E Cache La Poudre St City: Colorado Springs State: Colorado Zip: 80903 Phone No.: ( ) Date: Service Provided: Ongoing ADA compliance monitoring and web analytics Reference Name: lynn zawie Contact: lynn.zawie@stonybrook.edu Address: 100 Nicolls Rd City: New York State: New York Zip: 11794 Phone No.: ( ) Date: Service Provided: ADA compliance,QA,Custom checks monitoring for upto 50k webpages Failure to provide a list of at least five (5) customers may be cause for rejection of this RFQ. 25-047 Website QA-ADA Compliance and Analytics Quotation No. 25-047 Page 15 QUOTATION SCHEDULE Please ensure to factor all costs throughout the five-year contract term. Also factor Prevailing and Labor Wage increases as well as potential future raw material cost increases. The County will not accept price increases during the entire length of the contract. Pricing Pricing Pricing Pricing Pricing Product Per Year Per Year Per Year Per Year Per Year Description Limit Quantity 1 2 3 4 5 Analytics (behavior tracking, Yearly user interaction Page heat maps) Views 17,000,000 $ 5,000 $ 5,000 $ 5,000 $ 5,000 $ 5,000 ADA Compliance & Remediation Pages 3,000 $ Included $ Included $ Included $ Included $ Included PDF check of documents PDF's 20,000 $ Included $ Included $ Included $ Included $ Included Quality Assurance & Policy (broken links, spelling issues) Pages 3,000 $ 7,500 $ 7,500 $ 7,500 $ 7,500 $ 7,500 Support Unlimited Unlimited $ Included $ Included $ Included $ Included $ Included One time training Unlimited Unlimited $ Included $ Included $ Included $ Included $ Included 25-047 Website QA-ADA Compliance and Analytics Quotation No. 25-047 Page 16 SCOPE OF WORK/REQUIREMENTS General Software Requirements The software is required to: • Support role-based user permissions and multiple roles per user. • Have no limitation on the number user accounts. • Scanning frequency must support weekly schedules. Support for ad hoc scanning must be available. • Support scheduling of scans to run automatically. • Support scans of single pages, entire subdomains or entire domain. QA Features • Report web pages & Portable Document Format's (PDF) with broken links. • Report "unsafe" links (usually expired and taken over by harmful content) Accessibility—Web Content Accessibility Guidelines (WCAG) Compliance Checks The software is required to: • Scan web pages for compliance with WCAG 2.2 A, AA and AAA standards. • Scan PDF files for compliance with WCAG 2.2 A, AA and AAA standards. • Scan dynamic content. Analytics • Provide visitor counts for specific pages and subpages on site. • Visual Heatmaps depicting desktop mouse activity and tap targets. Reporting Requirements The software is required to: • Show progress trends toward compliance goals over time. • Provide a dashboard overview of scan results for accessibility, content quality and content policy. • Provide ability to build custom reporting dashboard. • Send auto-notifications to users via email when a relevant scan runs, and a report is generated. • Provide scan results in PDF or HTML format. • Provide clickable link for each finding that highlights the error on the page. • Provide remediation suggestions for each finding. • Provide corresponding WCAG rule for each finding. • Support filtering of report findings by WCAG 2.2 A, AA and AAA standards • Provide a customizable rules dictionary to reduce false positives. Technical Requirements The Software is required to: 25-047 Website QA-ADA Compliance and Analytics Quotation No. 25-047 Page 17 • Support integration with the OpenCities CMS for analytics and WCAG/ADA non-compliance reporting. • Support modern browsers, specifically Edge and Chrome • System must be secure and meet all local, state, and federal data security standards. • The vendor shall include initial training for system administrators. • The vendor must provide phone and web support. • The vendor shall support the County integrating its software with the Open Cities sites we operate. 25-047 Website QA-ADA Compliance and Analytics Quotation No. 25-047 Page 18 CHECK LIST This Checklist is provided to assist the vendors in the preparation of their bid response. Included in this list, are important requirements and is the responsibility of the bidder to submit with the bid package in order to make the bid compliant. Because this checklist is just a guideline, the bidder must read and comply with the bid in its entirety. Check off each of the following: 1. x The Request for Quotation (RFQ) has been signed and completed. 2. x Addenda, if any, have been signed and included in the bid package. Signed Trade Secret Form as provided with this RFQ (Trade Secret Information, if provided, 3. x must be electronically submitted in a separate PDF file and marked as Confidential.) 4. x The completed Reference List as provided with this RFQ. 5. x The Quotation Schedule as provided with this RFQ has been completed, price reviewed for accuracy and any corrections initialed. 6. x Indicate all of bidder exceptions to the County's requirements, conditions and specifications as stated within this RFQ. 7. x The Participation page as provided within this RFQ has been signed and included 8. x Return checklist with RFQ response. 9. x Completed RFQ in pdf format, electronically submitted to the Bid Page on Public Purchase. 25-047 Website QA-ADA Compliance and Analytics Quotation No. 25-047 Page 19 EXHIBITS A. Quotation Schedule The quotation schedule has been completed above.Silktide Inc can provide these services for an annual cost of$12,500. 25-047 Website QA-ADA Compliance and Analytics COUNTY OF FRESNO ADDENDUM NUMBER: ONE (1 ) RFQ NUMBER: 25-047 WEBSITE QA/ADA COMPLIANCE AND ANALYTICS Issue Date: January 22, 2025 CLOSING DATE: JANUARY 309 2025 AT 10:00 AM Submit all Questions and Quotations on the Bid Page at Public Purchase. For assistance contact Susan Walker at(559) 600-7110. NOTE THE FOLLOWING ADDITIONS, DELETIONS AND/OR CHANGES TO THE REQUIREMENTS OF REQUEST FOR QUOTATION NUMBER: 25-047 AND INCLUDE THEM IN YOUR RESPONSE. PLEASE SIGN AND RETURN THIS ADDENDUM WITH YOUR QUOTATION. ➢ Questions and Answers Q1. Does Fresno County use Google Analytics? A1. The County website does have a Google Analytics (GA4) identifier in use that can be employed by this software. Q2. DubBot does not offer Heatmaps as part of our service. Is the Heatmap feature a non-negotiable for submitting a qualified response? A2. Heat Map is not a must-have feature for our analytics needs. Q3. The RFQ specifies the intent for a 3 year agreement. Is the vision for this agreement to be paid in a single upfront invoice for the 3 year term, or rather, three individual annual invoices for the duration of the contract? A3. The intent is to have three individual annual invoices for the duration of the contract ACKNOWLEDGMENT OF ADDENDUM NUMBER ONE (11 TO RFQ 25-047 Silktide Inc COMPANY NAME- SIGNATURE: g4 I (PRINT) Chris Fletcher-Sales Director NAME & TITLE: (PRINT) Purchasing Use:SW:st ORG/Requisition:8905/8905250303 25-047 Addendum 1