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HomeMy WebLinkAboutAgreement A-24-504 Amendment to the Agreement with United Language Group.pdf Agreement No. 24-504 1 AMENDMENT NO. 1 TO AGREEMENT 2 THIS AMENDMENT is made and entered into this 10" day ofseptember, 2024, by and between the 3 COUNTY OF FRESNO, a Political Subdivision of the State of California, hereinafter referred to as 4 "COUNTY," the Fresno County In-Home Supportive Services Public Authority, a corporate public body, 5 herein after referred to as "IHSS PA" and United Language Group, Inc., a Minnesota corporation, 6 whose address is 1550 Utica Avenue South, Minneapolis, MN 55416, hereinafter referred to as 7 "CONTRACTOR." 8 RECITALS: 9 A. The parties entered into that certain Agreement, identified as COUNTY Agreement No. A-20- 10 240, effective July 1, 2020, whereby CONTRACTOR agreed to provide translation and interpretation 11 services for employees and clients who seek services from COUNTY and IHSS PA. 12 B. The parties now desire to amend the Agreement to update the CONTRACTOR's address and 13 contact person for notice, which includes revising the heading in Exhibit A, and revise Exhibit B to 14 include a minimum fee for certain translation services. 15 The parties therefore agree as follows: 16 1. The person authorized to give and receive notices for CONTRACTOR in Section 12 of 17 the Agreement is updated to the following: 18 CONTRACTOR Strategic Account Manager 19 United Language Group, Inc. 20 1550 Utica Avenue South Minneapolis, MN 55416 21 2. All references in the Agreement to Exhibit A shall be deemed reference to Revised 22 Exhibit A. Revised Exhibit A is attached and incorporated by this reference. 23 3. All references in the Agreement to Exhibit B shall be deemed reference to Revised 24 Exhibit B. Revised Exhibit B is attached and incorporated by this reference. 25 4. COUNTY and CONTRACTOR agree that this Amendment No. 1 is sufficient to amend 26 Agreement No. 20-240 and, that upon execution of this Amendment No. 1, the original Agreement and this 27 Amendment No. 1, shall together be considered the Agreement. 28 -1- 1 The Agreement, as hereby amended, is ratified and continued. All provisions, terms, covenants, 2 conditions and promises contained in this Agreement not amended herein shall remain in full force and 3 effect. This Amendment No. 1 shall become effective upon execution on the day first written 4 hereinabove. 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 -2- 1 The parties hereto have executed this Amendment No. 1 to Agreement No. 20-240 as of the day 2 and year first hereinabove written. 3 CONTRACTOR: COUNTY OF FRESNO: UNITED LANGUAGE GROUP, INC. 5 Nathan Magsig, Chairman of the Board of 6 Print Name: Nicholas McMahon Supervisors of the County of Fresno 7 Title: CEO Chairman of the Board, or President, 8 or any Vice President. ATTEST: 9 BERNICE E. SEIDEL, 10 Clerk of the Board of Supervisors William St. Martin County of Fresno, State of California 11 Print Name: William St. Martin 12 Title: Chief Financial Officer By: Deputy 13 Secretary (of Corporation), or any Assistant Secretary, or Chief 14 Financial Officer, or any Assistant 15 Treasurer 16 FRESNO COUNTY IN-HOME SUPPORTIVE 17 SERVICES PUBLIC AUTHORITY 18 19 Nathan Magsig 20 Chairman of the Board of Directors 21 22 23 FOR ACCOUNTING USE ONLY: Fund/Subclass: 0001/10000 24 Organization: 56107001 25 Account/Program: 7870/0 26 27 28 -3- Revised Exhibit A: Page 1 of 6 Summary of Services ORGANIZATION: United Language Group ADDRESS: 1550 Utica Avenue South, Minneapolis, MN 55416 CONTACT: Karla Mitchell Solis, Strategic Account Manager (612) 400-6630, karla.solis@ulgroup.com SERVICES: Written Translation and Telephonic/Video Remote Interpretation CONTRACT PERIOD July 1, 2020 - June 30, 2021 $747,969 and NOT TO EXCEED July 1, 2021 - June 30, 2022 $747,969 AMOUNTS: July 1, 2022 —June 30, 2023 $747,969 July 1, 2023 —June 30, 2024 $747,969 July 1, 2024—June 30, 2025 $747,969 CONTRACTOR REQUIREMENTS Written Translation Services: 1. UNITED LANGUAGE GROUP (hereinafter "CONTRACTOR") will provide written translation services for the Fresno County In-Home Supportive Services Public Authority (hereinafter"IHSS PA")and the COUNTY OF FRESNO, Departments of Social Services, Public Health, Behavioral Health, Probation, Public Works and Planning, Agriculture and the County Clerk/Registrar of Voters, (hereinafter "COUNTY"). 2. CONTRACTOR will provide written translation services from CONTRACTOR's place of business during normal business days and hours, Monday-Friday from 7:30 am PST to 5:00 pm PST, and if needed, during non-business days and hours. 3. CONTRACTOR will provide written translation services for all languages listed herein. 4. CONTRACTOR will translate documents from English into target languages and from source languages into English. Revised Exhibit A: Page 2 of 6 5. CONTRACTOR will ensure all translations are completed by a qualified translator, and will ensure all documents are edited, proofread and vetted for accuracy, consistency, and localization. 6. All written translations will be completed within three (3) business days unless an alternate timeframe is mutually agreed upon by CONTRACTOR and COUNTY or CONTRACTOR and IHSS PA. 7. CONTRACTOR will facilitate same-day translation services in emergent situations, such as emergencies involving children, families, older adults or disabled persons, or natural disasters. These and other unforeseen circumstances may require translations completed within four(4) hours or a mutually agreed upon same-day deadline. 8. Documents in need of translation will be provided as electronic files submitted through CONTRACTOR's online portal. CONTRACTOR will maintain integrity of document design and layout, logos, images,terminology, and printing needs. CONTRACTOR will provide translated documents as electronic files, and all translated documents will be submitted in the format requested. CONTRACTOR will correct, at no additional charge, all translation errors or misinterpretations identified by COUNTY or IHSS PA within three (3) month timeframe from the document translation completion date, using the same turnaround time as the initial request. CONTRACTOR will also provide, upon request, proofreading services for translated documents currently in use by COUNTY or IHSS PA. 9. CONTRACTOR will maintain records documenting all translation requests, the requesting County Department or IHSS PA, and the target and source languages translated. In the event a translated document is damaged or lost by the requesting County Department or IHSS PA, CONTRACTOR agrees to provide a replacement copy at no cost to COUNTY or IHSS PA for the period of three (3) months from the document translation completion date. Document translation records will be maintained in accordance with all Federal, State and County requirements. Upon submittal by CONTRACTOR, all translated documents shall become sole property of COUNTY or IHSS PA. 10. CONTRACTOR's monthly invoices will include the following information for each completed document translation: language, number of words translated; number of pages proofread, edited,formatted and/or scanned; and any additional work that was necessary to fulfill the request. 11. CONTRACTOR will ensure 95%of translated documents are error free and require no revision by COUNTY or IHSS PA. 12. CONTRACTOR will ensure 100% of translated documents are completed within the mutually agreed-upon deadline. Revised Exhibit A: Page 3 of 6 Telephonic/Video Remote Interpretation Services: 1. CONTRACTOR will provide telephonic/video remote interpretation services for the IHSS PA and the COUNTY. 2. CONTRACTOR will provide telephonic/video remote interpretation services from CONTRACTOR's place of business during normal business days and hours, Monday-Friday from 7:30 am PST to 5:00 pm PST, and if needed, during non-business days and hours. 3. CONTRACTOR will furnish all labor, materials, equipment, and services necessary to administer dedicated toll-free telephone lines and video remote access capable of handling numerous simultaneous calls for interpretation services. 4. Over-the-Phone-Interpretation (OPI): CONTRACTOR will answer all OPI incoming calls on dedicated toll-free lines within thirty(30) seconds. CONTRACTOR will connect caller to the appropriate language interpreter within sixty(60) seconds. 5. Video-Remote Interpretation (VRI): CONTRACTOR will answer all VRI incoming calls on dedicated toll-free lines within thirty (30) seconds. CONTRACTOR will connect caller to the appropriate language interpreter within ninety (90) seconds. 6. CONTRACTOR will provide telephonic/video remote interpretation services for all languages listed herein. 7. CONTRACTOR's monthly invoices will include the following information for each completed telephonic/video remote interpretation: language interpreted; assigned interpreter; COUNTY or IHSS PA staff member; call connection time; call end time; and duration of telephonic interpretation time. 8. CONTRACTOR will ensure 95% accuracy on all interpretations. Accuracy rate will be evaluated monthly, at a minimum. CONTRACTOR will utilize its internal quality control procedures and Service Alerts to collect and report monthly accuracy data as part of their monthly invoicing process. 9. CONTRACTOR will ensure 95%of all OPI incoming calls are answered within thirty(30) seconds and 90%connected to the appropriate language interpreter within sixty(60) seconds. Answer and connection rate will be evaluated monthly, at a minimum. CONTRACTOR will collect and report monthly answer and connection data as part of their monthly invoicing process. 10. CONTRACTOR will ensure 90%of all VRI incoming calls are answered within thirty(30) seconds and connected to the appropriate language interpreter within ninety(90) seconds. Answer rate Revised Exhibit A: Page 4 of 6 will be evaluated monthly, at a minimum. CONTRACTOR will collect and report monthly connection data as part of their monthly invoicing process. 11. Contractor will provide annual Civil Rights training to their staff in the first quarter of every calendar year and will provide relevant proof to DSS by April 1, for each year of the contract year. 12. CONTRACTOR will participate in contract monitoring meetings on a quarterly basis, at a minimum,with COUNTY or IHSS PA representatives to address service provision, information sharing, and resolution of any issues or problems identified by COUNTY, IHSS PA or CONTRACTOR. CONTRACTOR will be monitored in accordance with all applicable state and federal funding regulations, including but not limited to 2 CFR, Part 200. 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N N m O N O 7 m N L L L N m m L Q Q Q Q Q Q Q Q m m m m m m U U U U U U U U 0 0 0 �� O O � N M 4 Ln 6 n Cb M O (N M 14 M* [V M 4 L6 6 1� 06 6 �-- .- .-- N N N N N " Revised Exhibit A: Page 6 of 6 a N U c O7 H U • m c m •c E c C N (0) m Y Y •(O 7 L 0) C ? ` N _O N y O N C Y L L 01 C C N V OTl L N N (0 O O /1 Q In (O I-z W 6 O N M -t ui CO 1,: 00 M O N M V Ln CO I� 00 M O (- (- I, (, 00 00 co 00 00 00 00 00 w 00 m O O m m O W _ N O � U • w N v, O O C U C O y N nl _ _ y N c N y L U) • r (� W O p7 .L] C C N (0 7 C L �p J _ N Y ._ _ N _ N m C v L N fLn .7., ,� O 'y O L 7 co L 10 �p lD C L O 2 c 7 C y ° c E E N E (� (0 L v s > E m y m m 3 Y c a a o° a° a' cc ¢° m (n (n (n U)) (n in in (n in V) U) U)i (7n (n (n H Cn (O (-� 00 m O N M V (n (O r� OO m O N M V (n (O I� m N 00 O M , v v v v a (o (n (n (n (n (n (n (o (n (n (o m m (p cp (o m (o (O n n • L y C • W 2) T C (D C (D a 7 , .m N C N C C C .0 NN 0 r m a) C m c0 N .� N Y a C • \`J j O C X O O O O @ CL N O 7 Oca ` C) 2 2 2 Z Z Z Z Z Z O a N of 4 In (O I,: 00 m 6 N M a (n 6 (�z 6 m 6 • N OM 4 N Cl N N N N N N N N M M m m m m M M M M V V s} V V 0) ON t(J O `_ C _ C N `° — L L 3 N (0 7 C f0 L •C 7 C C co (p C 'O O L O C C C = L Y co L (0 C 7 >• N C E N f0 3 (0 fO l0 C U C C N `O N T N T OI 'fl ` .m 7 N L O C a E W 7 r 0) (T 7 N L� O M N W N y m (0 W C N Y `O (� 7 7 7 W N N L C r 71 n, ...1 J J J �✓ (-z 00 m 6 N M .4 (n (O )< 00 m 6 0 0 0 0 0 0 0 0 6 0 .- N- i a (n 00 m 00 m m m m m m m m m m .- C6 O C- .�J N O N C _ - (D C C _ U N N U N N N cl) N R (O C O 1p C (D O C: 01 O N -0 O N lll 'U E ` c�0 L (0 L Y N Y C Y -C N m C C C C C C n\ O y l0 .N .� Y Y 7 1] 'O O O Y .IV C C f0 10 O .A (O �0 V/ (O 10 0) N O 7 7 7 (0 (O (O N (O 0) C C E O 7 7 7 O O) U U O. > U C7 C7 C7 C7 C7 (7 (D 0 2 S m S m S S S S S 2 2 S a U � C :° � L(� V °° a O NMm � n nnnr, O(n (nCOCo (o (O W COCOO (D (0 (o (0 n n rl r, OD 00 00 00 00 00 OD\ W W U U) �W p c ? c o y �' w V W C 4) L O C L (0 L L U CO 0) N O N j a E U j L N (0 (O L C _ N .N L L L C 'O -i--� O m m E c 7 7 0 0 •c ._ Y o y N _ c •c E Oc c c y c N L L .0 L L N m co C 7 7 y 3 l0 C 0) O i) N 7 7 7 U U U U-,- U U U U U O O W W LL LL LT LT S i1 LL LL LL lL LL LL LL Z �_ N M M M M M M M M M M v a v v v v V In (n (n (Mn a (n (n 0 W W c • m c 11 in `0 •c c m c (o ro O C C (O m U (O C 72 't0 N N N C y c0 N = C m r y "O 0) m c .� 0 m a (° c (0 a > > C 0 m m e a) O c > m L Y N co c E 0) m L (O to E N N E C N L C '� N > E E C (0. 12 O .�J U r= Y Y Y E (p E N N W (p /0 N N N N O 7 7 f0 l0 (O (0 Q Q Q Q Q Q Q J Q Q Q Q Q Q m m m m m m m m m m m U V U U / U •- N M a (n 6 I� m m C; M Iq m CO � Co m O � N 6 V (n m n Oo N N N N N N N N N Revised Exhibit B Page 1 of 4 Translation Services TRANSLATION USD ENGLI RATE PER Price Per Word . D • .4HOURRU INVERSE LATION RATE Armenian 0.17 0.26 0.21 0.21 Cambodian 0.14 0.21 0.18 0.18 Hmong 0.25 0.38 0.31 0.29 Lao 0.22 0.33 0.28 0.26 Punjabi 0.16 0.24 0.20 0.20 Spanish 0.12 0.18 0.15 0.16 Vietnamese 0.13 0.20 0.16 0.17 Cantonese 0.13 0.20 0.16 0.17 Mandarin 0.13 0.20 0.16 0.17 Russian 0.12 0.18 0.15 0.16 Tagalog 0.16 0.24 0.20 0.20 Albanian 0.16 0.24 0.20 0.20 Amharic 0.23 0.35 0.29 0.27 Arabic 0.13 0.20 0.16 0.17 Bengali 0.23 0.35 0.29 0.27 Burmese 0.19 0.29 0.24 0.23 Creole 0.23 0.35 0.29 0.27 Dari 0.19 0.29 0.24 0.23 Falam 0.22 0.33 0.28 0.26 Farsi 0.18 0.27 0.23 0.22 French 0.17 0.26 0.21 0.21 Fulani 0.23 0.35 0.29 0.27 Georgian 0.18 0.27 0.23 0.22 Haitian 0.19 0.29 0.24 0.23 Indonesian 0.15 0.23 0.19 0.19 K'iche 0.19 0.29 0.24 0.23 Kabyle 0.23 0.35 0.29 0.27 Kaqchil<el 0.18 0.27 0.23 0.22 Karen(both dialects) 0.25 0.38 0.31 0.29 Khmer 0.14 0.21 0.18 0.18 Malayalam 0.13 0.20 0.16 0.17 Mam 0.18 0.27 0.23 0.22 Mandingo 0.23 0.35 0.29 0.27 Nepali 0.15 0.23 0.19 0.19 Pashto 0.23 0.35 0.29 0.27 Portuguese 0.13 0.20 0.16 0.17 Q'eqchi' 0.18 0.27 0.23 0.22 Soninl<e 0.24 0.36 0.30 0.28 Swahili 0.20 0.30 0.25 0.24 Taj i I< 0.23 0.35 0.29 0.27 Revised Exhibit B Page 2 of 4 is USD TRANSLATION Price Per Word ENGLISH: RATE PER ••.OR • HOUR RUSH INVERSE Tedim 0.23 0.35 0.29 0.27 Tigrinya 0.19 0.29 0.24 0.23 Ukrainian 0.13 0.20 0.16 0.17 Urdu 0.19 0.29 0.24 0.23 Uzbek 0.21 0.32 0.26 0.25 USD •• Price Per Hour RATE 4-8 HOUR RUSH 24 HOUR PER HOUR CHARGE CHARGE TRANSLATION All Languages 50.00 75.00 65.00 50.00 USD OTHER Price Per Hour 4-8 i . • ANGUA V, a. PER:J CHARGE CHARGE• RANSLA •N RATE Desktop Publishing 50.00 75.00 65.00 50.00 All Languages Quality Control 50.00 75.00 65.00 50.00 Project Management 5% Language minimum There is a minimum fee of$54 per language for source language word counts under 250. This minimum fee covers all aspects of the service, including Project Management, Desktop Publishing, and Quality Review." Interpretation Services •VER-THE -PHONE-INTERPRETATION (•' USD Price Per Minute LISH • Spanish 0.57 AOL 0.67 Flat Rate (All Languages) 0.62 Flat Rate (All Languages) 0.60 VIDEO-REMOTE-INTERPRETATION ( USD Price Per Minute LANGUAGE:ENGLISH • Spanish 1.29 AOL 1.57 ASL 1.99 ULG Supports 125 Languages for Translation,additional pricing available upon request. Applied to projects as a percentage of the overall project cost. 3 ULG Supports over200 Languages forinterpretation,additional pricing and languages available upon request. 4 AOL =All Other Languages. 5lfthe County of Fresno canguarantee a Spanish volumeof65%orabove,the rate would dropto$0.60. Revisd Exhibit B Page 3 of 4 COUNTY and IHSS PA BUDGETAMOUNTS-Written Translation Services Contract Term:July 1,2020 through June 30,2025 Total Not to Exceed Amount Per 12-Month Term:$747,969 Department of Social Services Organization Federal/State Social Service Grants Intrafund Net County Cost Total Number Revenues Realignment 56107001 $95,150 $10,657 $0 $0 $193 $106,000 IHSS Public Authorit Organization Federal/State Social Service Grants Intrafund Net County Cost Total Number Revenues Realignment 56117001 $1,336 $164 $0 $0 $0 $1,500 Department of Behavioral Health Organization Managed Care Mental Health Grants Intrafund MHSA State Funds Total Number Realignment 56302011 $ - $ 6,805 $ - $ - $ - $ 6,805 56302200 - 299 - - - 299 56302230 - 56 - - - 56 56302666 1,420 - - - - 1,420 56302999 - 62 - - - 62 56304792 - - - 646 646 56302081 - 7,829 - - 7,829 56302080 - 51 - - 51 56304710 - i - i - i 332 1 332 Total 1 $ 1,420 $ 7,222 1 $ 7,880 1 $ - $ 978 $ 17,500 Department of Public Health Organization Federal/State Health Grants Intrafund Fees Total Number Revenues Realignment 5620 $1,500 $1,000 $ $ $ $2,500 Department of Public Works and Planning Organization Managed Care Mental Health Grants Intrafund Fees Total Number Realignment 9140 $ $ $ $2,000 $ $2,000 9015 $ $ $ $1,000 $ $1,000 Total $ $ $ $ $ $3,000 Probation Department Organization Managed Care Mental Health Grants Intrafund Net County Cost Total Number I Realignment 34301$ $ $ Is 1 $400 $400 County Clerk/Registrar of Voters Organization Managed Care Mental Health Grants Intrafund Net County Cost Total Number Realignment 285001001$ $ 1$ $ $5,000 $5,000 Department of Agriculture Organization Managed Care Mental Health Grants Intrafund Net County Cost Total Number Realignment 40101014 $2,500 $0 $0 $0 $0 $2,500 Revised Exhibit B Page 4of4 COUNTY and IHSS PA BUDGET AMOUNTS-Telephonic/Video Remote Interpretation Services Contract Term:July 1,2020 through June 30,2025 Total Not to Exceed Amount Per 12-Month Term:$747,969 Department of Social Services Organization Federal/State Social Service Grants Intrafund Net County Cost Total Number Revenues Realignment 56107001 $462,435 $71,805 $0 $0 $4,029 $538,269 IHSS Public Authority Organization Federal/State Social Service Number Revenues Realignment Grants Intrafund Net County Cost Total 5611 $1,800 $0 $0 1 $0 $0 $1,800 Department of Behavioral Health Organization Mental Health Number Managed Care Realignment Grants Intrafund MHSA State Funds Total 56300010 $ $ - $ - $ 80 $ - $ 80 56302010 4,047 - - 4,047 56302011 - 2,163 - - - 2,163 56302100 30 ( - - - 30 56302110 18 - - 18 56302111 109 - - 109 56302156 - 14 - - 14 56302200 20 - - 20 56302230 3,071 - - - 3,071 56302246 - 882 - - 882 56302666 435 - - - 435 56302820 - 275 275 56302830 40 40 56302920 - 894 894 56302999 - 227 ( - 227 56304311 - - f 89 89 56304312 - 68 68 56304315 - 2,733 2,733 56304316 - ( 859 859 56304622 - - ( 620 620 56302240 - 693 - 693 56304761 - - - 135 135 Total i $ 435 $ 12,482 1 $ - $ 80 $ 4,503 $ 17,500 Department of Public Health Organization Federal/State Health N Grants Intrafund Fees Total Number Revenues Realignment 5620 $40,000 $4,500 $0 $0 $0 $44,500 County Clerk/Registrar of Voters Organization Federal/State Health I Number Revenues Realignment Grants Intrafund Net County Cost Total 28500100 $0 $0 1 $0 $0 $5,000 $5,000 Department of Agriculture Organization Federal/State Health Grants Intrafund Net County Cost Total Number Revenues Realignment 40101014 $2,500 $0 $0 $0 $0 $2,500