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HomeMy WebLinkAboutCity of Selma-Paramedic Ambulance Services_A-24-389.pdf COU Y Count of Fresno Hall of Records,Room 301 2281 Tulare Street Fresno,California Board of Supervisors 93721-2198 O� i836 O Telephone:(559)600-3529 FRB`' Minute Order Toll Free: 1-800-742-1011 www.fresnocountyca.gov July 9, 2024 Present: 5- Supervisor Steve Brandau, Chairman Nathan Magsig,Vice Chairman Buddy Mendes, Supervisor Brian Pacheco,and Supervisor Sal Quintero Agenda No. 53. Public Health File ID:24-0687 Re: Approve and authorize the Chairman to execute a retroactive Agreement with the City of Sanger,for paramedic ambulance services, effective July 1,2024, not to exceed five consecutive years,which includes a three-year base contract and two optional one-year extensions,total not to exceed $84,375;and Approve and authorize the Chairman to execute a retroactive Agreement with the City of Selma,for paramedic ambulance services,effective July 1,2024, not to exceed five consecutive years, which includes a three-year base contract and two optional one-year extensions,total not to exceed $67,500 APPROVED AS RECOMMENDED Ayes: 5- Brandau,Magsig, Mendes, Pacheco, and Quintero Agreement No.24-388,Agreement No.24-389 County of Fresno Page 56 co A.' r, Board Agenda Item 53 0 1sg6 0 DATE: July 9, 2024 TO: Board of Supervisors SUBMITTED BY: David Luchini, RN, PHN, Director of Public Health SUBJECT: Retroactive Agreements for Paramedic Ambulance Services with the Cities of Sanger and Selma RECOMMENDED ACTION(S): 1. Approve and authorize the Chairman to execute a retroactive Agreement with the City of Sanger,for paramedic ambulance services, effective July 1, 2024, not to exceed five consecutive years, which includes a three-year base contract and two optional one-year extensions,total not to exceed $84,375; and 2. Approve and authorize the Chairman to execute a retroactive Agreement with the City of Selma,for paramedic ambulance services, effective July 1, 2024, not to exceed five consecutive years, which includes a three-year base contract and two optional one-year extensions,total not to exceed $67,500. Approval of the recommended actions will continue paramedic ambulance services in the Fresno County Ambulance Zones G and I. Zone G -Selma Response Area includes the City of Selma and the surrounding area. Zone I -Sanger Response Area includes the City of Sanger and the surrounding area. The recommended agreements satisfy the requirement under Title 22 of the California Code of Regulations (Title 22)for the County to have a written agreement with paramedic provider agencies. The services will be funded with Health Realignment, with no increase in Net County Cost. This item pertains to Districts 4 and 5. ALTERNATIVE ACTION(S): Your Board may choose not to approve the agreements. The County would need to identify another ambulance provider through a competitive bid process or allow ambulance coverage by an ambulance provider on a non-exclusive basis. Allowing an ambulance provider to provide paramedic services to the County,without an agreement, would be in violation of State regulations until agreements for paramedic ambulance services are established. RETROACTIVE AGREEMENT: The recommended agreement is retroactive to July 1, 2024 due to the cities of Sanger and Selma needing additional time to review their contracts. Contracts were initially sent to Sanger and Selma in January 2024, but the agreements were not heard before their council until June 2024. FISCAL IMPACT: There is no increase in Net County Cost associated with the recommended actions. The maximum amount of the recommended agreement with the City of Sanger is $84,375, which includes $16,875 for each fiscal County of Fresno page 1 File Number.24-0687 File Number:24-0687 year of the term for coverage of the City's Response Area. The maximum amount of the recommended agreement with the City of Selma is $67,500, which includes $13,500 for each fiscal year of the term for coverage of the City's Response Area. The recommended agreements will be fully offset with Health Realignment funds. Sufficient appropriations and estimated revenues will be included in the Department's Org 5620 FY 2024-25 Recommended Budget and will be included in subsequent budget requests. DISCUSSION: The County, through the Department, has been designated as the Local EMS Agency of the County pursuant to the California Health and Safety Code, section 1797.200. Since 1978, the County has provided monthly payments to local rural ambulance service providers to assist with estimated uncompensated care costs. The proposed agreements will continue the reimbursement process. Since 1986, the agreements included the provision of dispatch services by the County through the Fresno County EMS Communications Center. The consolidation of dispatch services benefits the County since all medical 9-1-1 requests for medical assistance are received at one location and allows the closest ambulance to the incident to be dispatched. Approval of the recommended agreements will provide continued paramedic ambulance service in Fresno County Ambulance Zones G -Selma Response Area and I -Sanger Response Area. The City of Selma is the only provider of paramedic ambulance services in their respective area on a non-exclusive basis; therefore, the agreement does not restrict the County from contracting with other providers for the same or similar services. The proposed agreements continue the established response and performance requirements. In 2023, the City of Sanger responded to 3,831 requests for service and performed 2,158 transports and the City of Selma responded to 7,286 requests for service and performed 5,137 transports. With your Board's approval, the proposed agreements continue the existing response and performance requirements. The recommended agreements contain a mutual indemnification clause and satisfy the requirement under Title 22 for a written agreement with local paramedic provider agencies. REFERENCE MATERIAL: BAI #20-August 20, 2019 BAI #56-July 9, 2019 ATTACHMENTS INCLUDED AND/OR ON FILE: On file with Clerk-Agreement with the City of Sanger On file with Clerk-Agreement with the City of Selma CAO ANALYST: Ronald Alexander County of Fresno page 2 File Number.24-0687 Agreement No. 24-389 1 EMERGENCY MEDICAL SERVICES AGREEMENT 2 This Service Agreement ("Agreement") is dated July 9, 2024 and is between 3 City of Selma, a Municipal Corporation, ("Contractor"), and the County of Fresno, a political 4 subdivision of the State of California ("County"). 5 Recitals 6 A. County, through its Department of Public Health, has been designated as the Local EMS 7 Agency of the County of Fresno pursuant to California Health and Safety Code Section 8 1797.200. 9 B. Contractor has previously provided emergency ambulance services to persons needing 10 such services within the boundaries of Fresno County Ambulance Zone G. 11 C. Contractor desires to continue to provide prehospital emergency medical services as 12 authorized by law within said Zone G. 13 The parties therefore agree as follows: 14 Article 1 15 EMS Agency 16 1.1 The parties acknowledge that the County's Department of Public Health has been 17 designated as the Local EMS Agency of the County with authority to plan, implement and 18 evaluate an emergency medical services system in Fresno County pursuant to California Health 19 and Safety Code Sections 1797.200 and 1797.204. The parties also acknowledge that the 20 Local EMS Agency has implemented County EMS Policy#200 (Authorization of Ambulance 21 Provider Agencies in Fresno County). The parties further acknowledge that the EMS Medical 22 Director of the County's Department of Public Health has the authority set forth in Health and 23 Safety Code Section 1798. Contractor shall operate its prehospital emergency medical care 24 services program in conformity with the medical policies, procedures and standards issued, and 25 amended, by the Local EMS Agency (hereinafter collectively referred to as the "County EMS 26 Policies and Procedures," and individually referred to as "County EMS Policy#"). 27 1.2 Neither the fact that this Agreement is entered into nor anything contained in this 28 Agreement shall be construed as an admission by either party hereto regarding Contractor's 1 1 legal authority, if any, to plan, implement, and operate within or without its corporate boundaries 2 a system of prehospital emergency medical services (including, but not limited to, ambulance 3 services) independent of County's authorization or approval. 4 Article 2 5 Contractor's Services 6 2.1 Scope of Services. The Contractor shall perform all of the services provided in 7 Exhibit A to this Agreement, titled "Scope of Services." 8 2.2 Representation. The Contractor represents that it is qualified, ready, willing, and 9 able to perform all of the services provided in this Agreement. 10 2.3 Compliance with Laws. The Contractor shall, at its own cost, comply with all 11 applicable federal, state, and local laws and regulations in the performance of its obligations 12 under this Agreement, including but not limited to workers compensation, labor, and 13 confidentiality laws and regulations. 14 Article 3 15 County's Responsibilities 16 3.1 The County shall operate a central dispatching facility and shall provide the primary 17 dispatch of all calls for prehospital emergency medical care and ambulance services within the 18 area set forth in Exhibit B-1 to Contractor in accordance with County EMS Policies and 19 Procedures. 20 (A) County will assist Contractor in developing, implementing, and maintaining an 21 internal field supervision system to provide evaluation of personnel providing service 22 under this Agreement according to the standards established by the County EMS 23 Policies and Procedures. 24 (B) County will do periodic and annual inspections of Contractor's emergency 25 ambulance service personnel certifications, records, vehicles, equipment, and facilities 26 required by law and this Agreement. 27 3.2 Notwithstanding the foregoing provisions of Section 3.1 of this Agreement, County is 28 not restricted by reason of this Agreement from entering into an agreement for services that are 2 1 the same as or similar to these provided by Contractor pursuant to this Agreement with an entity 2 other than Contractor for the provision of prehospital emergency medical services within the 3 same geographic area as shown in Exhibit B-1. County shall notify Contractor of any proposal 4 to enter into such an agreement with any other entity prior to award of such agreement. 5 3.3 The County shall provide the use of County communications infrastructure for EMS 6 Med Channels, as provided herein during the term of this Agreement. 7 Article 4 8 Compensation 9 4.1 County shall not be obligated to raise taxes, or to adopt or approve any tax 10 measures to provide funds, in order to compensate Contractor in connection with this 11 Agreement. The only compensation payable by County to Contractor for Contractor's 12 satisfactory performance of its services under this Agreement is as follows in section 4.2 below. 13 4.2 Compensation to Contractor. County shall provide compensation to Contractor for 14 the satisfactory performance of its services as provided herein. 15 (A) County shall pay to Contractor a monthly lump-payment of One Thousand One 16 Hundred Twenty-Five and No/100 Dollars ($1,125.00)for estimated dry runs and 17 uncollectible charges. The total maximum compensation payable under this agreement 18 for each year shall not exceed Thirteen Thousand Five Hundred and No/100 Dollars 19 ($13,500.00). 20 (B) The total maximum compensation payable under the Agreement, for the period 21 of July 1, 2024 through June 30, 2029, shall not exceed Sixty-Seven Thousand Five 22 Hundred and No/100 Dollars ($67,500.00). 23 4.3 County shall have no obligation to compensate Contractor for services under this 24 Agreement other than as stated above. The parties agree that the amounts stated above are 25 inclusive of and fulfill any obligation County may have, if any, presently or at any time during the 26 term of this Agreement, to compensate, reimburse, or otherwise pay Contractor for prehospital 27 emergency medical services provided to medically-indigent persons. 28 3 1 Article 5 2 Term of Agreement 3 5.1 Term. This Agreement is effective on July 1, 2024 and terminates on June 30, 2027, 4 except as provided in section 5.2, "Extension," or Article 7, "Termination and Suspension," 5 below. 6 5.2 Extension. The term of this Agreement may be extended for no more than two, one- 7 year periods only upon written approval of both parties at least 30 days before the first day of 8 the next one-year extension period. The Director of the Department of Public Health or his or 9 her designee is authorized to sign the written approval on behalf of the County based on the 10 Contractor's satisfactory performance. The extension of this Agreement by the County is not a 11 waiver or compromise of any default or breach of this Agreement by the Contractor existing at 12 the time of the extension whether or not known to the County. 13 Article 6 14 Notices 15 6.1 Contact Information. The persons and their addresses having authority to give and 16 receive notices provided for or permitted under this Agreement include the following: 17 For the County: 18 Director, Department of Public Health County of Fresno 19 P.O. Box 11867 Fresno, CA 93775 20 CCEMSA@fresnocountyca.gov 21 For the Contractor: City of Selma 22 Attn: Fire Chief 1711 Tucker St 23 Selma, CA 93662 24 6.2 Change of Contact Information. Either party may change the information in section 25 5.1 by giving notice as provided in section 5.3. 26 6.3 Method of Delivery. Each notice between the County and the Contractor provided 27 for or permitted under this Agreement must be in writing, state that it is a notice provided under 28 this Agreement, and be delivered either by personal service, by first-class United States mail, by 4 1 an overnight commercial courier service, by telephonic facsimile transmission, or by Portable 2 Document Format (PDF) document attached to an email. 3 (A) A notice delivered by personal service is effective upon service to the recipient. 4 (B) A notice delivered by first-class United States mail is effective three County 5 business days after deposit in the United States mail, postage prepaid, addressed to the 6 recipient. 7 (C)A notice delivered by an overnight commercial courier service is effective one 8 County business day after deposit with the overnight commercial courier service, 9 delivery fees prepaid, with delivery instructions given for next day delivery, addressed to 10 the recipient. 11 (D)A notice delivered by telephonic facsimile transmission or by PDF document 12 attached to an email is effective when transmission to the recipient is completed (but, if 13 such transmission is completed outside of County business hours, then such delivery is 14 deemed to be effective at the next beginning of a County business day), provided that 15 the sender maintains a machine record of the completed transmission. 16 6.4 Claims Presentation. For all claims arising from or related to this Agreement, 17 nothing in this Agreement establishes, waives, or modifies any claims presentation 18 requirements or procedures provided by law, including the Government Claims Act (Division 3.6 19 of Title 1 of the Government Code, beginning with section 810). 20 Article 7 21 Termination and Suspension 22 7.1 Termination for Non-Allocation of Funds. The terms of this Agreement are 23 contingent on the approval of funds by the appropriating government agency. If sufficient funds 24 are not allocated, then the County, upon at least 30 days' advance written notice to the 25 Contractor, may:. 26 (A) Modify the services provided by the Contractor under this Agreement; or 27 (B) Terminate this Agreement. 28 7.2 Termination for Breach. 5 1 (A) Upon determining that a breach (as defined in paragraph (C) below) has 2 occurred, the County may give written notice of the breach to the Contractor. The written 3 notice may suspend performance under this Agreement, and must provide at least 30 4 days for the Contractor to cure the breach. 5 (B) If the Contractor fails to cure the breach to the County's satisfaction within the 6 time stated in the written notice, the County may terminate this Agreement immediately. 7 (C) For purposes of this section, a breach occurs when, in the determination of the 8 County, the Contractor has: 9 (1) Obtained or used funds illegally or improperly; 10 (2) Failed to comply with any part of this Agreement; 11 (3) Submitted a substantially incorrect or incomplete report to the County; or 12 (4) Improperly performed any of its obligations under this Agreement. 13 7.3 Termination without Cause. In circumstances other than those set forth above, the 14 County may terminate this Agreement by giving at least 30 days advance written notice to the 15 Contractor. 16 7.4 No Penalty or Further Obligation. Any termination of this Agreement by the County 17 under this Article 7 is without penalty to or further obligation of the County. 18 7.5 County's Rights upon Termination. Upon termination for breach under this Article 19 7, the County may demand repayment by the Contractor of any monies disbursed to the 20 Contractor under this Agreement that, in the County's sole judgment, were not expended in 21 compliance with this Agreement. The Contractor shall promptly refund all such monies upon 22 demand. This section survives the termination of this Agreement. 23 Article 8 24 Confidentiality 25 8.1 Confidentiality. All services performed by the Contractor under this Agreement shall 26 be in strict conformance with all applicable Federal, State of California and/or local laws and 27 regulations relating to confidentiality, including all Health Insurance Portability Accounting Act 28 (HIPAA) Regulations. 6 1 Article 9 2 Independent Contractor 3 9.1 Status. In performing under this Agreement, the Contractor, including its officers, 4 agents, employees, and volunteers, is at all times acting and performing as an independent 5 contractor, in an independent capacity, and not as an officer, agent, servant, employee, joint 6 venturer, partner, or associate of the County. 7 9.2 Verifying Performance. The County has no right to control, supervise, or direct the 8 manner or method of the Contractor's performance under this Agreement, but the County may 9 verify that the Contractor is performing according to the terms of this Agreement. 10 9.3 Benefits. Because of its status as an independent contractor, the Contractor has no 11 right to employment rights or benefits available to County employees. The Contractor is solely 12 responsible for providing to its own employees all employee benefits required by law. The 13 Contractor shall save the County harmless from all matters relating to the payment of 14 Contractor's employees, including compliance with Social Security withholding and all related 15 regulations. 16 9.4 Services to Others. The parties acknowledge that, during the term of this 17 Agreement, the Contractor may provide services to others unrelated to the County. 18 Article 10 19 Mutual Indemnity and Defense 20 10.1 Contractor's Indemnity to County. The Contractor shall indemnify and hold 21 harmless and defend the County (including its officers, agents, employees, and volunteers) 22 against all claims, demands, injuries, damages, costs, expenses (including attorney fees and 23 costs), fines, penalties, and liabilities of any kind to the County, the Contractor, or any third party 24 that arise from or relate to the performance or failure to perform by the Contractor(or any of its 25 officers, agents, subcontractors, or employees) under this Agreement. The County may conduct 26 or participate in its own defense without affecting the Contractor's obligation to indemnify and 27 hold harmless or defend the County. 28 7 1 10.2 County's Indemnity to Contractor. The County shall indemnify and hold harmless 2 and defend the Contractor (including its officers, agents, employees, and volunteers) against all 3 claims, demands, injuries, damages, costs, expenses (including attorney fees and costs), fines, 4 penalties, and liabilities of any kind to the Contractor, the County, or any third party that arise 5 from or relate to the performance or failure to perform by the County (or any of its officers, 6 agents, subcontractors, or employees) under this Agreement. The Contractor may conduct or 7 participate in its own defense without affecting the County's obligation to indemnify and hold 8 harmless or defend the Contractor. 9 10.3 5150 Indemnity. County agrees to protect, defend, indemnify and hold harmless the 10 Contractor, its officers, agents and employees, from claims brought by persons Contractor 11 transports at the request of a peace officer or individual authorized by Welfare and Institutions 12 Code Section 5150 to cause a person to be taken into custody, but only insofar as those claims 13 are based on acts inherent in carrying out the detention of the person as requested by the 14 peace officer or authorized individual. This indemnity shall not extend to claims for negligence 15 in the provision of transportation or to any medical care provided during transport. This section 16 shall in no way obligate the County to provide such protection, indemnification or defense to the 17 extent of negligent or wrongful acts or omissions by the Contractor, its officers, employees, 18 agents or contractors except as explicitly stated above. 19 10.4 The aforesaid indemnity and hold harmless clauses by Contractor and County shall 20 apply to all damages and claims for damages of every kind suffered, or alleged to have been 21 suffered by the party to be indemnified, including but not limited to attorney fees and court costs, 22 by reason of the aforesaid operations of the indemnifying party, regardless of whether or not the 23 insurance policies or Central San Joaquin Valley Risk Management Authority (CSJVRMA) 24 Program or self-insurance of the indemnifying party shall have been determined to be applicable 25 to any such damages or claims for damages. 26 10.5 Survival. This Article 10 survives the termination of this Agreement. 27 28 8 1 Article 11 2 Insurance 3 11.1 The Contractor shall comply with all the insurance requirements in Exhibit C to this 4 Agreement. 5 Article 12 6 Inspections, Audits, and Public Records 7 12.1 Inspection of Documents. The Contractor shall make available to the County, and 8 the County may examine at any time during business hours and as often as the County deems 9 necessary, all of the Contractor's records and data with respect to the matters covered by this 10 Agreement, excluding attorney-client privileged communications. The Contractor shall, upon 11 request by the County, permit the County to audit and inspect all of such records and data to 12 ensure the Contractor's compliance with the terms of this Agreement. 13 12.2 State Audit Requirements. If the compensation to be paid by the County under this 14 Agreement exceeds $10,000, the Contractor is subject to the examination and audit of the 15 California State Auditor, as provided in Government Code section 8546.7, for a period of three 16 years after final payment under this Agreement. This section survives the termination of this 17 Agreement. Additional Federal audit requirements may apply if any portion of the compensation 18 to be paid by the County under this Agreement is also provided by Federal funding. 19 12.3 Public Records. The County is not limited in any manner with respect to its public 20 disclosure of this Agreement or any record or data that the Contractor may provide to the 21 County. The County's public disclosure of this Agreement or any record or data that the 22 Contractor may provide to the County may include but is not limited to the following: 23 (A) The County may voluntarily, or upon request by any member of the public or 24 governmental agency, disclose this Agreement to the public or such governmental 25 agency. 26 (B) The County may voluntarily, or upon request by any member of the public or 27 governmental agency, disclose to the public or such governmental agency any record or 28 9 1 data that the Contractor may provide to the County, unless such disclosure is prohibited 2 by court order. 3 (C)This Agreement, and any record or data that the Contractor may provide to the 4 County, is subject to public disclosure under the Ralph M. Brown Act (California 5 Government Code, Title 5, Division 2, Part 1, Chapter 9, beginning with section 54950). 6 (D)This Agreement, and any record or data that the Contractor may provide to the 7 County, is subject to public disclosure as a public record under the California Public 8 Records Act (California Government Code, Title 1, Division 7, Chapter 3.5, beginning 9 with section 6250) ("CPRA") 10 (E) This Agreement, and any record or data that the Contractor may provide to the 11 County, is subject to public disclosure as information concerning the conduct of the 12 people's business of the State of California under California Constitution, Article 1, 13 section 3, subdivision (b). 14 (F) Any marking of confidentiality or restricted access upon or otherwise made with 15 respect to any record or data that the Contractor may provide to the County shall be 16 disregarded and have no effect on the County's right or duty to disclose to the public or 17 governmental agency any such record or data. 18 12.4 Public Records Act Requests. If the County receives a written or oral request 19 under the CPRA to publicly disclose any record that is in the Contractor's possession or control, 20 and which the County has a right, under any provision of this Agreement or applicable law, to 21 possess or control, then the County may demand, in writing, that the Contractor deliver to the 22 County, for purposes of public disclosure, the requested records that may be in the possession 23 or control of the Contractor. Within five business days after the County's demand, the 24 Contractor shall (a) deliver to the County all of the requested records that are in the Contractor's 25 possession or control, together with a written statement that the Contractor, after conducting a 26 diligent search, has produced all requested records that are in the Contractor's possession or 27 control, or (b) provide to the County a written statement that the Contractor, after conducting a 28 diligent search, does not possess or control any of the requested records. The Contractor shall 10 1 cooperate with the County with respect to any County demand for such records. If the 2 Contractor wishes to assert that any specific record or data is exempt from disclosure under the 3 CPRA or other applicable law, it must deliver the record or data to the County and assert the 4 exemption by citation to specific legal authority within the written statement that it provides to 5 the County under this section. The Contractor's assertion of any exemption from disclosure is 6 not binding on the County, but the County will give at least 10 days' advance written notice to 7 the Contractor before disclosing any record subject to the Contractor's assertion of exemption 8 from disclosure. The Contractor shall indemnify the County for any court-ordered award of costs 9 or attorney's fees under the CPRA that results from the Contractor's delay, claim of exemption, 10 failure to produce any such records, or failure to cooperate with the County with respect to any 11 County demand for any such records. 12 Article 13 13 General Terms 14 13.1 Modification. Except as provided in Article 7, "Termination and Suspension," this 15 Agreement may not be modified, and no waiver is effective, except by written agreement signed 16 by both parties. The Contractor acknowledges that County employees have no authority to 17 modify this Agreement except as expressly provided in this Agreement. 18 13.2 Non-Assignment. Neither party may assign its rights or delegate its obligations 19 under this Agreement without the prior written consent of the other party. 20 13.3 Governing Law. The laws of the State of California govern all matters arising from 21 or related to this Agreement. 22 13.4 Jurisdiction and Venue. This Agreement is signed and performed in Fresno 23 County, California. Contractor consents to California jurisdiction for actions arising from or 24 related to this Agreement, and, subject to the Government Claims Act, all such actions must be 25 brought and maintained in Fresno County. 26 13.5 Construction. The final form of this Agreement is the result of the parties' combined 27 efforts. If anything in this Agreement is found by a court of competent jurisdiction to be 28 11 1 ambiguous, that ambiguity shall not be resolved by construing the terms of this Agreement 2 against either party. 3 13.6 Days. Unless otherwise specified, "days" means calendar days. 4 13.7 Headings. The headings and section titles in this Agreement are for convenience 5 only and are not part of this Agreement. 6 13.8 Severability. If anything in this Agreement is found by a court of competent 7 jurisdiction to be unlawful or otherwise unenforceable, the balance of this Agreement remains in 8 effect, and the parties shall make best efforts to replace the unlawful or unenforceable part of 9 this Agreement with lawful and enforceable terms intended to accomplish the parties' original 10 intent. 11 13.9 Nondiscrimination. During the performance of this Agreement, the Contractor shall 12 not unlawfully discriminate against any employee or applicant for employment, or recipient of 13 services, because of race, religious creed, color, national origin, ancestry, physical disability, 14 mental disability, medical condition, genetic information, marital status, sex, gender, gender 15 identity, gender expression, age, sexual orientation, military status or veteran status pursuant to 16 all applicable State of California and federal statutes and regulation. 17 13.10 No Waiver. Payment, waiver, or discharge by the County of any liability or obligation 18 of the Contractor under this Agreement on any one or more occasions is not a waiver of 19 performance of any continuing or other obligation of the Contractor and does not prohibit 20 enforcement by the County of any obligation on any other occasion. 21 13.11 Force Majeure. 22 (A) If either party hereto is rendered unable, wholly or in part, by Force Majeure to 23 carry out its obligations under this Agreement, that party shall give to the other party 24 hereto prompt written notice of the Force Majeure with full particulars relating thereto. 25 Thereupon, the obligation of the party giving the notice, so far as they are affected by the 26 Force Majeure, shall be suspended during, but no longer than, the continuance of the 27 Force Majeure, except for a reasonable time thereafter required to resume performance. 28 (B) During any period in which either party hereto is excused from performance by 12 1 reason of the occurrence of an event of Force Majeure, the party so excused shall 2 promptly, diligently, and in good faith take all reasonable action required in order for it to 3 be able to promptly commence or resume performance of its obligations under this 4 Agreement. Without limiting the generality of the foregoing, the party so excused from 5 performance shall, during any such period of Force Majeure, take all reasonable action 6 necessary to terminate any temporary restraining order or preliminary or permanent 7 injunctions to enable it to so commence or resume performance of its obligations under 8 this Agreement. 9 (C)The party whose performance is excused due to the occurrence of an event of 10 Force Majeure shall, during such period, keep the other party hereto notified of all such 11 actions required in order for it to be able to commence or resume performance of its 12 obligations under this Agreement. 13 (D) "Force Majeure" is defined as an Act of God, act of public enemy, war, and other 14 extraordinary causes not reasonably within the control of either of the parties hereto. 15 13.12 Entire Agreement. This Agreement, including its exhibits, is the entire agreement 16 between the Contractor and the County with respect to the subject matter of this Agreement, 17 and it supersedes all previous negotiations, proposals, commitments, writings, advertisements, 18 publications, and understandings of any nature unless those things are expressly included in 19 this Agreement. If there is any inconsistency between the terms of this Agreement without its 20 exhibits and the terms of the exhibits, then the inconsistency will be resolved by giving 21 precedence first to the terms of this Agreement without its exhibits, and then to the terms of the 22 exhibits. 23 13.13 No Third-Party Beneficiaries. This Agreement does not and is not intended to 24 create any rights or obligations for any person or entity except for the parties. 25 13.14 Authorized Signature. The Contractor represents and warrants to the County that: 26 (A) The Contractor is duly authorized and empowered to sign and perform its 27 obligations under this Agreement. 28 13 1 (B) The individual signing this Agreement on behalf of the Contractor is duly 2 authorized to do so and his or her signature on this Agreement legally binds the 3 Contractor to the terms of this Agreement. 4 13.15 Electronic Signatures. The parties agree that this Agreement may be executed by 5 electronic signature as provided in this section. 6 (A)An "electronic signature" means any symbol or process intended by an individual 7 signing this Agreement to represent their signature, including but not limited to (1) a 8 digital signature; (2) a faxed version of an original handwritten signature; or (3) an 9 electronically scanned and transmitted (for example by PDF document) version of an 10 original handwritten signature. 11 (B) Each electronic signature affixed or attached to this Agreement (1) is deemed 12 equivalent to a valid original handwritten signature of the person signing this Agreement 13 for all purposes, including but not limited to evidentiary proof in any administrative or 14 judicial proceeding, and (2) has the same force and effect as the valid original 15 handwritten signature of that person. 16 (C)The provisions of this section satisfy the requirements of Civil Code section 17 1633.5, subdivision (b), in the Uniform Electronic Transaction Act (Civil Code, Division 3, 18 Part 2, Title 2.5, beginning with section 1633.1). 19 (D) Each party using a digital signature represents that it has undertaken and 20 satisfied the requirements of Government Code section 16.5, subdivision (a), 21 paragraphs (1) through (5), and agrees that each other party may rely upon that 22 representation. 23 (E) This Agreement is not conditioned upon the parties conducting the transactions 24 under it by electronic means and either party may sign this Agreement with an original 25 handwritten signature. 26 13.16 Counterparts. This Agreement may be signed in counterparts, each of which is an 27 original, and all of which together constitute this Agreement. 28 [SIGNATURE PAGE FOLLOWS] 14 H l� i� �i t4 1 The parties are signing this Agreement on the date stated in the introductory clause. 1 1 2 k CITY OF LMA COUNTY OF FRESNO 3 �1 / i. 4 5 By: Scott Robertson, Mayor Nathan Magsfg Chairman of the Board of Supervisors of the County of Fresno 6 Attest: Attest: 7 Bemice E. Seidel Clerk of the Board of Supervisors 8 County of Fresno, State of California i 9 i By: 10 By: Reyh.W%vera, City Clerk Deputy r 11 Approved as to form: 12 13 14 By: Megah Cr ch, City orney 15 For accounting use only: 16 Org No.: 56201695 Account No.: 7295 17 Fund No.: 0001 Subclass No.: 10000 18 19 # 20 t 21 i 22 23 24 4 25 26 27 28 i1 15 Exhibit A 1 Scope of Services 2 1. Duties of Contractor 3 A. Contractor shall be responsible for furnishing equipment and materials, as 4 hereinafter set forth, in order to provide prehospital emergency medical services to persons in 5 need thereof within the incorporated boundaries of the City of Selma and that certain portion of 6 the unincorporated area of Fresno County, all known as Fresno County Ambulance Service 7 Zone G, as shown in Exhibit B-1. 8 B. Contractor shall maintain automatic vehicle locators in each authorized 9 emergency ambulance unit and authorized disaster response unit. 10 C. Contractor shall assure that all calls received by the City of Selma PSAP 11 (Public Safety Answering Point)for medical assistance are transferred directly to the County's 12 centralized ambulance dispatch facility. 13 D. Contractor agrees to meet performance standards and requirements as 14 further discussed in Section 6 of this Agreement. 15 2. Qualification of Contractor 16 Contractor shall at all times meet the requirements set forth by the California 17 Highway Patrol, the California Health and Safety Code, the California Vehicle Code, the State 18 Department of Health, the California Code of Regulations, the County's Department of Public 19 Health with respect to medical standards, and any other applicable statute or regulation with 20 respect to the services, equipment, and materials which are the subject matter of this 21 Agreement. In the event of conflicting statutes or regulations, the statute or regulation setting 22 forth the most stringent requirements shall be adhered to by Contractor. 23 3. Area Served 24 Contractor shall provide prehospital emergency medical services, on a non- 25 exclusive basis, upon dispatch by County and upon direct call to Selma's Fire or Police 26 Department to any location or incident within the territory of Fresno County Ambulance Service 27 Zone G as shown in Exhibit B-1 In addition, upon request of the County EMS Communications 28 Center, Contractor shall, to the extent consistent with its primary responsibility to provide A-1 Exhibit A 1 prehospital emergency medical services in the area of Exhibit B-1, render all reasonable 2 "mutual aid"to those providers of emergency medical services operating within the adjacent 3 Service Zone Areas in order to ensure that timely emergency medical services are rendered to 4 persons in need of such services within those areas. 5 4. Staffing and Wages in Conformance with H&S Code 1797.230 6 A. Contractor shall provide for the payment of comparable wages and 7 benefits to all ambulance service employees that are generally consistent with those provided to 8 ambulance service employees in the County of Fresno and surrounding counties. 9 B. Contractor shall maintain staffing levels consistent with staffing levels 10 outlined in previous contracts between the parties. 11 5. Services to be Provided and Performance Standards 12 A. Contractor shall provide appropriate ambulance, paramedic, and medical 13 equipment and personnel, except as set forth in this Agreement, in order to furnish "Advanced 14 Life Support" (ALS) and "Basic Life Support" (BLS) services to persons within the area defined 15 in Exhibit B-1 on a non-exclusive, on-call basis, twenty-four(24) hours per day, seven (7) days 16 per week. 17 "Advanced Life Support" services shall mean special services designed to 18 provide definitive prehospital emergency medical care, including, but not limited to, 19 cardiopulmonary resuscitation, cardiac monitoring, cardiac defibrillation, advanced airway 20 management, intravenous therapy, administration of specified drugs and other medical 21 preparations, and other specified techniques and procedures administered by authorized 22 personnel under direct supervision of a base station hospital or according to approved written 23 protocols. 24 "Basic Life Support' services shall mean emergency first aid and 25 cardiopulmonary resuscitation procedures which, as a minimum, includes recognizing 26 respiratory and cardiac arrest and starting the proper application of cardiopulmonary 27 resuscitation to maintain life without invasive techniques until the patient may be transported or 28 until advanced life support is available. A-2 Exhibit A 1 B. Response Areas and Performance Standards 2 1) Metropolitan Response Area 3 The Metropolitan Response Area is defined as that area within 4 the corporate limits of the City of Selma plus an area within one (1) statutory mile of said 5 corporate limits, which is shown in Exhibit B-2, attached hereto and incorporated herein by this 6 reference. 7 2) Rural Response Area 8 The Rural Response Area is defined as that area beyond the 9 Metropolitan Response Area limits, which is shown in Exhibit B-3, attached hereto and 10 incorporated herein by this reference. 11 3) Response Time Performance Standards 12 Response time standards for the abovementioned areas are 13 defined in Exhibit D, attached hereto and by this reference incorporated herein. 14 4) The required response times under this Agreement are 15 measured from the time Contractor is alerted for a response to the time that Contractor arrives 16 at scene in a fully staffed and equipped emergency ambulance unit. County provides 17 Contractor with significant flexibility in Contractor's methods of providing said services in order 18 to achieve minimum results required under this Agreement. This is based upon Contractor's 19 commitment to perform to the response time standards required under this Agreement. 20 Therefore, a deficiency or an error by Contractor in one or more phases of its operations (e.g., 21 vehicle deployment plan and basing model, and vehicle maintenance) shall not be the basis for 22 the EMS Agency granting an exception to Contractor for its performance in another phase of its 23 operation (e.g., response time performance). Required response times shall be measured in 24 minutes and seconds, and shall be time stamped by the EMS Agency's computer aided 25 dispatch (CAD) system consistent with the requirements herein. 26 County and the EMS Agency recognizes that dispatch 27 operations are not a responsibility or under the control of Contractor. County and the EMS 28 Agency acknowledge that Contractor is not to be held responsible for delays that may occur due A-3 Exhibit A 1 to dispatching, and the Contractor acknowledges that the County EMS Communications Center 2 requires adequate time to process each request (e.g., time from request received to the time of 3 unit alert). County agrees to monitor the County EMS Communications Center to ensure that its 4 dispatch performance remains within the standards developed by County and the local EMS 5 Agency. 6 The EMS Agency may grant exemptions from response time 7 performance requirements stated herein, on case-by-case basis, for calls where weather 8 conditions, multi-casualty incidents, or other situations beyond the Contractor's control cause 9 unavoidable delay. All such calls shall be individually examined by the EMS Agency as to 10 system status plan and staffing levels, dispatch and in-service times, and other influencing 11 factors (e.g., weather conditions), and if the circumstances warrant, the EMS Agency may 12 authorize the exclusion of such calls when measuring performance requirements. Exclusion of 13 a call under this paragraph means that a late call which has received approval for an appeal will 14 not count as an on-time response. Therefore, it is excluded from the database for the purpose 15 of fractile performance calculation (i.e., performance measured by fractions of a minute or hour). 16 In order to be eligible for such exemption, the Contractor 17 shall notify the EMS Agency within a reasonable amount of time of the occurrence. Equipment 18 failure, personnel error, or lack of a nearby ambulance does not constitute grounds for 19 exemption from response time performance requirements. 20 a. "At Scene" 21 Shall be defined as the moment when the assigned 22 emergency ambulance unit is physically at or within one hundred (100) feet of the scene. In 23 instances where the emergency ambulance unit responds to a location other than the scene 24 (e.g., staging area), arrival "at scene" shall be the time such unit arrives at, or is within one 25 hundred (100)feet of, the designated staging location 26 b. Failure to Report "At Scene" 27 In instances when emergency ambulance units fail to report"at 28 scene," the time of the next communications by those units with the County EMS A-4 Exhibit A 1 Communications Center shall be used as the "at scene" time. However, Contractor may appeal 2 such instances when it can document the actual arrival time through another means (e.g., non- 3 Contractor first responder communication recording and automatic vehicle locator). 4 c. Unit Cancelled Prior to Arrival "At Scene" 5 Required response time standards do not apply to instances 6 where Contractor is cancelled prior to arrival "at scene". 7 5) Performance Indicators for Alerting and Initiating Response 8 The following performance indicators shall be used to evaluate 9 the timeliness of Contractor's field operations (from time of unit alert to time "at scene") in 10 response to requests that require an immediate dispatch (Priorities 1 and 2)or an urgent 11 dispatch (Priorities 3 and 4). Such performance indicators are not used as standards for 12 enforcing Contractor's compliance with required response time standards under this Agreement. 13 Rather, they are utilized as a means of determining whether Contractor meets the criteria for an 14 exception to response time standards and for evaluating the need for more in-depth Quality 15 Improvement review by the EMS Agency and/or Contractor of Contractor's services. 16 a. Crew Response Phase (Priorities 1,2,3, and 4) 17 For requests for immediate responses (Priorities 1 and 2) and 18 urgent responses (Priorities 3 and 4), the "Chute Time" is the measurement of elapsed time 19 from "unit alert" to the time that all crewmembers are in the ambulance unit, begin response, 20 and report on radio to the County EMS Communications Center of"unit enroute." For 21 Contractor's primary ambulance units, the maximum permissible Chute Time shall be one 22 hundred twenty (120) seconds or less. This performance indicator is a performance 23 measurement of Contractor's performance separate from any other performance standard in 24 this Agreement. "Unit Alert" shall be defined as the moment the County EMS Communications 25 Center alerts Contractor's emergency ambulance unit for a response. 26 6) Ambulances shall be staffed and equipped at the appropriate 27 response level for the response incident (Advanced Life Support or Basic Life Support). The 28 Contractor may utilize its own discretion on resource management with regard to advanced life A-5 Exhibit A 1 support (paramedic) ambulance units. The Contractor may operate a single-tiered system - 2 utilizing advanced life support (paramedic) ambulance units for all responses or the Contractor 3 may operate a multi-tiered system - staffing different types of units with different staffing levels 4 in order to service the various types of responses. The Contractor has the operational flexibility 5 to operate under either model in order to provide a cost-effective system. However, the 6 Contractor's obligation to perform its minimum performance requirements under this Agreement 7 to the reasonable satisfaction of the County and the EMS Agency shall not be lessened if 8 Contractor elects to operate a multi-tiered system -that is, the Contractor shall in any event be 9 responsible to provide an appropriately staffed and equipped ambulance unit, as defined in the 10 EMS Agency Policy and Procedures. 11 The EMS Agency requirement for staffing of advanced life 12 support (paramedic) units is a minimum of one (1)currently California-licensed and locally- 13 accredited paramedic and one (1) currently trained and locally certified EMT. The minimum 14 staffing for a BLS unit is two (2) locally certified EMTs. 15 The utilization of BLS ambulances as a part of a multi-tiered 16 system, and, in the case of incidents which require the response of an advanced life support 17 (paramedic) ambulance unit, the Contractor utilizes BLS ambulances in conjunction with non- 18 transport advanced life support (paramedic) units, the following standards shall apply: 19 a. Rendezvous between BLS ambulance units and advanced 20 life support (paramedic) units shall be initiated according to the standards described in EMS 21 Policy#510; and 22 b. Such BLS ambulance personnel shall adhere to EMS 23 Agency Policy and Procedures regarding treatment and the urgency of transport. Patient 24 transport shall not be inappropriately delayed, contrary to EMS Agency Policy and Procedures, 25 in order to wait for the arrival of a non-transport advanced life support (paramedic) unit in order 26 to prevent the levy of liquidated damages regarding a BLS response. 27 c. BLS level ambulances for services under this Agreement 28 shall be equipped and staffed at the BLS-defibrillation level. A-6 Exhibit A 1 7) CONTRACTOR shall make (and shall maintain for 180 days) a 2 digitally recorded copy of all requests for medical aid through the designated public service 3 answering point. 4 8) Contractor shall, consistent with County EMS Policies and 5 Procedures, develop, collect, maintain and transmit to County data regarding its delivery of 6 services hereunder. 7 9) Contractor shall utilize and maintain an electronic patient care 8 reporting (ePCR) system and provide data to the EMS Agency and the California EMS 9 Information System (CEMSIS) in accordance with H&S code 1797.227 10 10) Contractor shall notify the County EMS Communications 11 Center immediately upon receipt of calls for medical aid and/or transportation and attempt to 12 forward medical 911 calls to the County EMS Communications Center to allow for telephone 13 medical pre-arrival instructions. 14 11) Contractor shall make and maintain radio contact with the 15 County EMS Communications Center on the County EMS Med-Net System for the purpose of 16 tracking and data collection. 17 12) Contractor agrees to provide an internal quality improvement 18 program, which adheres to the County EMS System and is consistent with the minimum 19 standards of the County EMS Policies and Procedures. 20 6. Equipment and Personnel 21 Contractor shall furnish, operate, maintain and replace, as 22 necessary, any and all items of equipment, apparatus and supplies, whether real, personal, or 23 otherwise, and qualified personnel as may be necessary to fulfill its obligations under this 24 Agreement. As between the County and Contractor, title to all such equipment, apparatus and 25 supplies furnished by Contractor shall remain at all times in Contractor and personnel assigned 26 to the performance of this Agreement are and shall remain employees or volunteers or 27 contractors of Contractor. 28 A-7 w !ul nd HI INS S w 3 H11WS cc O l a w O O ' —__ w 3nVC N 8a3nla S a 3nd0N39a3 IN S Z O U. w - w o Q ° f Q 't a33s io 'I— ' m DCD =ZO LLOcc w w nd S Io on' 3nM3NS J zW N i--�4 1 Q, Q _ L OdOa Q W U --- a Z > Lw H 9 z m —O 3AVGOOMN3 � O N, �P rn z 3AV NOSl3N w co dl0 p , 3 ,i3N l3 S n�blONV1 NI 11� OH Ndn S W Eli j q it 83N000 S u�. 3nd11d Q u rR�i:u.M iq�t;''A 7tl�l�u,.' 111l� W S 3 v-nvoov S rim {� w J Q , LU Q z z . W 3 Ili x ' w _ w w 3nd3 IiIII, /, —w IJ J ,• ��— � Q. . o w —!—w --—I— p w 111N s > > Q O 0 _ Q J � Q. Q v�,. to O ( W U j, ri';.i m Z w _ LL ' LL w W p, ! w w Q - CO �. 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Q _j J Q m— w Q Q Z Q0.I W Z • co Z 3 00 = w 3 V3III I� j �WLLI A CIIIII'� �'® W w AV 213 i � ,�Lyllt Q . 0 w IN S � Q J Q O w Q r CO W D �QL - LL W 2 ,� LL W U� w 3 8V930 _ - _.�' w 10-W 3AV 1S 2IV00 w. uu- W W 3AV isV3 S j I I Exhibit C Insurance Requirements 1. Required Policies Without limiting the County's right to obtain indemnification from the Contractor or any third parties, Contractor, at its sole expense, shall maintain in full force and effect the following insurance policies throughout the term of this Agreement. (A) Commercial General Liability. Commercial general liability insurance with limits of not less than Two Million Dollars ($2,000,000) per occurrence and an annual aggregate of Four Million Dollars ($4,000,000). This policy must be issued on a per occurrence basis. Coverage must include products, completed operations, property damage, bodily injury, personal injury, and advertising injury. The Contractor shall obtain an endorsement to this policy naming the County of Fresno, its officers, agents, employees, and volunteers, individually and collectively, as additional insureds, but only insofar as the operations under this Agreement are concerned. Such coverage for additional insureds will apply as primary insurance and any other insurance, or self-insurance, maintained by the County is excess only and not contributing with insurance provided under the Contractor's policy. (B) Automobile Liability. Automobile liability insurance with limits of not less than One Million Dollars ($1,000,000) per occurrence for bodily injury and for property damages. Coverage must include any auto used in connection with this Agreement. (C)Workers Compensation. Workers compensation insurance as required by the laws of the State of California with statutory limits. (D) Employer's Liability. Employer's liability insurance with limits of not less than One Million Dollars ($1,000,000) per occurrence for bodily injury and for disease. (E) Professional Liability. Professional liability insurance with limits of not less than One Million Dollars ($1,000,000) per occurrence and an annual aggregate of Three Million Dollars ($3,000,000). If this is a claims-made policy, then (1)the retroactive date must be prior to the date on which services began under this Agreement; (2)the Contractor shall maintain the policy and provide to the County annual evidence of insurance for not less than five years after completion of services under this Agreement; and (3) if the policy is canceled or not renewed, and not replaced with another claims-made policy with a retroactive date prior to the date on which services begin under this Agreement, then the Contractor shall purchase extended reporting coverage on its claims-made policy for a minimum of five years after completion of services under this Agreement. (F) Molestation Liability. Sexual abuse/ molestation liability insurance with limits of not less than Two Million Dollars ($2,000,000) per occurrence, with an annual aggregate of Four Million Dollars ($4,000,000). This policy must be issued on a per occurrence basis. (G)Technology Professional Liability (Errors and Omissions). Technology professional liability (errors and omissions) insurance with limits of not less than Two Million Dollars ($2,000,000) per occurrence and in the aggregate. Coverage must encompass all of the Contractor's obligations under this Agreement, including but not limited to claims involving Cyber Risks. C-1 Exhibit C (H) Cyber Liability. Cyber liability insurance with limits of not less than Two Million Dollars ($2,000,000) per occurrence. Coverage must include claims involving Cyber Risks. The cyber liability policy must be endorsed to cover the full replacement value of damage to, alteration of, loss of, or destruction of intangible property (including but not limited to information or data) that is in the care, custody, or control of the Contractor. Definition of Cyber Risks. "Cyber Risks" include but are not limited to (i) Security Breach, which may include Disclosure of Personal Information to an Unauthorized Third Party; (ii) data breach; (iii) breach of any of the Contractor's obligations under[identify the Article, section, or exhibit containing data security obligations] of this Agreement; (iv) system failure; (v) data recovery; (vi) failure to timely disclose data breach or Security Breach; (vii)failure to comply with privacy policy; (viii) payment card liabilities and costs; (ix) infringement of intellectual property, including but not limited to infringement of copyright, trademark, and trade dress; (x) invasion of privacy, including release of private information; (xi) information theft; (xii) damage to or destruction or alteration of electronic information; (xiii) cyber extortion; (xiv) extortion related to the Contractor's obligations under this Agreement regarding electronic information, including Personal Information; (xv)fraudulent instruction; (xvi) funds transfer fraud; (xvii)telephone fraud; (xviii) network security; (xix) data breach response costs, including Security Breach response costs; (xx) regulatory fines and penalties related to the Contractor's obligations under this Agreement regarding electronic information, including Personal Information; and (xxi) credit monitoring expenses. If the Contractor is a governmental entity, it may satisfy the policy requirements above through a program of self-insurance, including an insurance pooling arrangement or joint exercise of powers agreement. 2. Additional Requirements (A) Verification of Coverage. Within 30 days after the Contractor signs this Agreement, and at any time during the term of this Agreement as requested by the County's Risk Manager or the County Administrative Office, the Contractor shall deliver, or cause its broker or producer to deliver, to the County of Fresno, Department of Public Health, P.O. Box 11867, Fresno, CA 93775, Attention: Contracts Section —6ch Floor, or email, DPHContracts@fresnocountyca.gov, certificates of insurance and endorsements for all of the coverages required under this Agreement. (i) Each insurance certificate must state that: (1) the insurance coverage has been obtained and is in full force; (2)the County, its officers, agents, employees, and volunteers are not responsible for any premiums on the policy; and (3) the Contractor has waived its right to recover from the County, its officers, agents, employees, and volunteers any amounts paid under any insurance policy required by this Agreement and that waiver does not invalidate the insurance policy. (ii) The commercial general liability insurance certificate must also state, and include an endorsement, that the County of Fresno, its officers, agents, employees, and volunteers, individually and collectively, are additional insureds insofar as the operations under this Agreement are concerned. The commercial general liability C-2 Exhibit C insurance certificate must also state that the coverage shall apply as primary insurance and any other insurance, or self-insurance, maintained by the County shall be excess only and not contributing with insurance provided under the Contractor's policy. (iii) The automobile liability insurance certificate must state that the policy covers any auto used in connection with this Agreement. (iv) The professional liability insurance certificate, if it is a claims-made policy, must also state the retroactive date of the policy, which must be prior to the date on which services began under this Agreement. (v) The technology professional liability insurance certificate must also state that coverage encompasses all of the Contractor's obligations under this Agreement, including but not limited to claims involving Cyber Risks, as that term is defined in this Agreement. (vi) The cyber liability insurance certificate must also state that it is endorsed, and include an endorsement, to cover the full replacement value of damage to, alteration of, loss of, or destruction of intangible property (including but not limited to information or data)that is in the care, custody, or control of the Contractor. (B) Acceptability of Insurers. All insurance policies required under this Agreement must be issued by admitted insurers licensed to do business in the State of California and possessing at all times during the term of this Agreement an A.M. Best, Inc. rating of no less than A: VI I. (C) Notice of Cancellation or Change. For each insurance policy required under this Agreement, the Contractor shall provide to the County, or ensure that the policy requires the insurer to provide to the County, written notice of any cancellation or change in the policy as required in this paragraph. For cancellation of the policy for nonpayment of premium, the Contractor shall, or shall cause the insurer to, provide written notice to the County not less than 10 days in advance of cancellation. For cancellation of the policy for any other reason, and for any other change to the policy, the Contractor shall, or shall cause the insurer to, provide written notice to the County not less than 30 days in advance of cancellation or change. The County in its sole discretion may determine that the failure of the Contractor or its insurer to timely provide a written notice required by this paragraph is a breach of this Agreement. (D) County's Entitlement to Greater Coverage. If the Contractor has or obtains insurance with broader coverage, higher limits, or both, than what is required under this Agreement, then the County requires and is entitled to the broader coverage, higher limits, or both. To that end, the Contractor shall deliver, or cause its broker or producer to deliver, to the County's Risk Manager certificates of insurance and endorsements for all of the coverages that have such broader coverage, higher limits, or both, as required under this Agreement. (E) Waiver of Subrogation. The Contractor waives any right to recover from the County, its officers, agents, employees, and volunteers any amounts paid under the policy of worker's compensation insurance required by this Agreement. The Contractor is solely C-3 Exhibit C responsible to obtain any policy endorsement that may be necessary to accomplish that waiver, but the Contractor's waiver of subrogation under this paragraph is effective whether or not the Contractor obtains such an endorsement. (F) County's Remedy for Contractor's Failure to Maintain. If the Contractor fails to keep in effect at all times any insurance coverage required under this Agreement, the County may, in addition to any other remedies it may have, suspend or terminate this Agreement upon the occurrence of that failure, or purchase such insurance coverage, and charge the cost of that coverage to the Contractor. The County may offset such charges against any amounts owed by the County to the Contractor under this Agreement. (G)Subcontractors. The Contractor shall require and verify that all subcontractors used by the Contractor to provide services under this Agreement maintain insurance meeting all insurance requirements provided in this Agreement. This paragraph does not authorize the Contractor to provide services under this Agreement using subcontractors. (H) Contractor's Personnel. The insurance requirements of this Exhibit C shall apply to Contractor's personnel during their performance of any activity which is the subject of this Agreement hereto, including, but not limited to, their participation in clinical education programs and prehospital experience while assigned to a separate paramedic ground ambulance provider. C-4 Exhibit D Response Time Standards Zone Priority Minimum Cumulative Frequency Response Time Standard Metro Zone 1 & 2 9 minutes 90% Monthly Metro Zone 3 &4 20 minutes 90% Monthly Metro Zone 5 30 minutes 90% Monthly Rural Zone 1 & 2 20 minutes 90% Quarterly Rural Zone 3 & 4 30 minutes 90% Quarterly Rural Zones 5 40 Minutes 90% Quarterly D-1