HomeMy WebLinkAboutP-23-445 DataTicket.pdf coU County of Fresno
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PROCUREMENT AGREEMENT
Agreement Number P-23-445
August 31, 2023
Data Ticket, Inc.
2603 Main Street, Suite 300
Irvine, CA 92614
The County of Fresno (County) hereby contracts with Data Ticket, Inc. (Contractor)for Parking Citations
Products and Services in accordance with the text of this agreement and Attachment"A".
TERM: This Agreement shall become effective November 13, 2023 and shall remain in effect through
November 12, 2026.
EXTENSION: This Agreement may be extended for two (2) additional one (1)year periods by the mutual
written consent of all parties.
MINIMUM ORDERS: Unless stated otherwise there shall be no minimum order quantity. The County
reserves the right to increase or decrease orders or quantities.
CONTRACTOR'S SERVICES: Contractor shall perform the services as described in Attachment"A"
attached, at the rates set forth in Attachment"A".
ORDERS: Orders will be placed on an as-needed basis by the Internal Services Department- Security
under this contract.
PRICES: Prices shall be firm for the contract period.
MAXIMUM: In no event shall services performed and/or fees paid under this Agreement be in excess of
Ninety-Nine Thousand Dollars ($99,000.00).
ADDITIONAL ITEMS: The County reserves the right to negotiate additional items to this Agreement as
deemed necessary. Such additions shall be made in writing and signed by both parties.
DELIVERY: The F.O.B. Point shall be the destination within the County of Fresno. All orders shall be
delivered complete as specified. All orders placed before Agreement expiration shall be honored under the
terms and conditions of this Agreement.
DEFAULT: In case of default by Contractor, the County may procure the articles/services from another
source and may recover the loss occasioned thereby from any unpaid balance due the Contractor or by any
other legal means available to the County. The prices paid by County shall be considered the prevailing
market price at the time such purchase is made. Inspection of deliveries or offers for delivery, which do not
meet specifications, will be at the expense of Contractor.
333 W. Pontiac Way, Clovis, CA 93612 / (559) 600-7110
*The County of Fresno is an Equal Employment Opportunity Employer*
PROCUREMENT AGREEMENT NUMBER: P-23-445 Page 2
Data Ticket, Inc.
August 31, 2023
INVOICING: An itemized invoice shall be sent to requesting County department in accordance with invoicing
instructions included in each order referencing this Agreement. The Agreement number must appear on all
shipping documents and invoices. Invoice terms shall be Net 45 Days.
INVOICE TERMS: Net forty-five (45) days from the receipt of invoice.
TERMINATION: The County reserves the right to terminate this Agreement upon thirty (30) days written
notice to the Contractor. In the event of such termination, the Contractor shall be paid for satisfactory
services or supplies provided to the date of termination.
LAWS AND REGULATIONS: The Contractor shall comply with all laws, rules and regulations whether they
be Federal, State or municipal, which may be applicable to Contractor's business, equipment and personnel
engaged in service covered by this Agreement.
AUDITS AND RETENTION: Terms and conditions set forth in the agreement associated with the purchased
goods are incorporated herein by reference. In addition, the Contractor shall maintain in good and legible
condition all books, documents, papers, data files and other records related to its performance under this
contract. Such records shall be complete and available to Fresno County, the State of California, the federal
government or their duly authorized representatives for the purpose of audit, examination, or copying during
the term of the contract and for a period of at least three years following the County's final payment under the
contract or until conclusion of any pending matter(e.g., litigation or audit), whichever is later. Such records
must be retained in the manner described above until all pending matters are closed.
LIABILITY: The Contractor agrees to:
Pay all claims for damage to property in any manner arising from Contractor's operations under this
Agreement.
Indemnify, save and hold harmless, and at County's request defend the County, its officers, agents and
employees from any and all claims for damage or other liability, including costs, expenses (including
attorney's fees and costs), causes of action, claims or judgments resulting out of or in any way connected
with Contractor's performance or failure to perform by Contractor, its agents, officers or employees under this
Agreement, and from any and all costs and expenses (including attorney's fees and costs), damages,
liabilities, claims, and losses occurring or resulting to any person, firm or corporation who may be injured or
damaged by the performance, or failure to perform, of Contractor, its officers, agents, or employees under
this Agreement.
INSURANCE: Without limiting the COUNTY's right to obtain indemnification from CONTRACTOR or any
third parties, CONTRACTOR, at its sole expense, shall maintain in full force and effect, the following
insurance policies or a program of self-insurance, including but not limited to, an insurance pooling
arrangement or Joint Powers Agreement(JPA)throughout the term of the Agreement:
A. Commercial General Liability: Commercial General Liability Insurance with limits of not less than Two
Million Dollars ($2,000,000.00) per occurrence and an annual aggregate of Four Million Dollars
($4,000,000.00). This policy shall be issued on a per occurrence basis. County may require specific
coverage including completed operations, product liability, contractual liability, Explosion-Col lapse-
Underground, fire legal liability or any other liability insurance deemed necessary because of the nature
of the contract.
B. Automobile Liability: Comprehensive Automobile Liability Insurance with limits of not less than One
Million Dollars ($1,000,000.00) per accident for bodily injury and for property damages. Coverage should
include any auto used in connection with this Agreement.
C. Professional Liability: If Contractor employs licensed professional staff, (e.g., Ph.D., R.N., L.C.S.W.,
M.F.C.C.) in providing services, Professional Liability Insurance with limits of not less than One Million
Dollars ($1,000,000.00) per occurrence, Three Million Dollars ($3,000,000.00) annual aggregate.
D. Worker's Compensation: A policy of Worker's Compensation insurance as may be required by the
California Labor Code.
P-23-445 DataTicket.docx
PROCUREMENT AGREEMENT NUMBER: P-23-445 Page 3
Data Ticket, Inc.
August 31, 2023
Additional Requirements Relating to Insurance:
Contractor shall obtain endorsements to the Commercial General Liability insurance naming the County of
Fresno, its officers, agents, and employees, individually and collectively, as additional insured, but only
insofar as the operations under this Agreement are concerned. Such coverage for additional insured shall
apply as primary insurance and any other insurance, or self-insurance, maintained by County, its officers,
agents and employees shall be excess only and not contributing with insurance provided under Contractor's
policies herein. This insurance shall not be cancelled or changed without a minimum of thirty (30) days
advance written notice given to County.
Contractor hereby waives its right to recover from County, its officers, agents, and employees any amounts
paid by the policy of worker's compensation insurance required by this Agreement. Contractor is solely
responsible to obtain any endorsement to such policy that may be necessary to accomplish such waiver of
subrogation, but Contractor's waiver of subrogation under this paragraph is effective whether or not
Contractor obtains such an endorsement.
Within Thirty (30) days from the date Contractor signs and executes this Agreement, Contractor shall provide
certificates of insurance and endorsement as stated above for all of the foregoing policies, as required
herein, to the County of Fresno, Internal Services Department 333 W. Pontiac Way Clovis, or email to
isdcontracts(a)fresnocountyca.gov, stating that such insurance coverage have been obtained and are in full
force; that the County of Fresno, its officers, agents and employees will not be responsible for any premiums
on the policies; that such Commercial General Liability insurance names the County of Fresno, its officers,
agents and employees, individually and collectively, as additional insured, but only insofar as the operations
under this Agreement are concerned; that such coverage for additional insured shall apply as primary
insurance and any other insurance, or self-insurance, maintained by County, its officers, agents and
employees, shall be excess only and not contributing with insurance provided under Contractor's policies
herein; and that this insurance shall not be cancelled or changed without a minimum of thirty (30) days
advance, written notice given to County. Certificates of Insurance are to include the contract number at
the top of the first page.
In the event Contractor fails to keep in effect at all times insurance coverage as herein provided, the County
may, in addition to other remedies it may have, suspend or terminate this Agreement upon the occurrence of
such event.
All policies shall be with admitted insurers licensed to do business in the State of California. Insurance
purchased shall be purchased from companies possessing a current A.M. Best, Inc. rating of A FSC VII or
better.
COMING ON COUNTY PROPERTY TO DO WORK: Contractor agrees to provide maintain and furnish
proof of Comprehensive General Liability Insurance with limits of not less than $500,000 per occurrence.
INDEPENDENT CONTRACTOR: In performance of the work, duties and obligations assumed by Contractor
under this Agreement, it is mutually understood and agreed that Contractor, including any and all of
Contractor's officers, agents, and employees will at all times be acting and performing as an independent
contractor, and shall act in an independent capacity and not as an officer, agent, servant, employee,joint
venturer, partner, or associate of the County. Furthermore, County shall have no right to control or supervise
or direct the manner or method by which Contractor shall perform its work and function. However, County
shall retain the right to administer this Agreement so as to verify that Contractor is performing its obligations
in accordance with the terms and conditions thereof. Contractor and County shall comply with all applicable
provisions of law and the rules and regulations, if any, of governmental authorities having jurisdiction over
matters the subject thereof.
Because of its status as an independent contractor, Contractor shall have absolutely no right to employment
rights and benefits available to County employees. Contractor shall be solely liable and responsible for
providing to, or on behalf of, its employees all legally-required employee benefits. In addition, Contractor
shall be solely responsible and save County harmless from all matters relating to payment of Contractor's
employees, including compliance with Social Security, withholding, and all other regulations governing such
P-23-445 DataTicket.docx
PROCUREMENT AGREEMENT NUMBER: P-23-445 Page 4
Data Ticket, Inc.
August 31, 2023
matters. It is acknowledged that during the term of this Agreement, Contractor may be providing services to
others unrelated to the County or to this Agreement.
NON-ASSIGNMENT: Neither party shall assign, transfer or sub-contract this Agreement nor their rights or
duties under this Agreement without the written consent of the other party.
AMENDMENTS: This Agreement constitutes the entire Agreement between the Contractor and the County
with respect to the subject matter hereof and supersedes all previous negotiations, proposals, commitments,
writings, advertisements, publications, Request for Proposals, Bids and understandings of any nature
whatsoever unless expressly included in this Agreement. This Agreement supersedes any and all terms set
forth in Contractor's invoice. This Agreement may be amended only by written addendum signed by both
parties.
INCONSISTENCIES: In the event of any inconsistency in interpreting the documents which constitute this
Agreement, the inconsistency shall be resolved by giving precedence in the following order of priority: (1)the
text of this Agreement (excluding Attachment"A") and (2)Attachment"A".
GOVERNING LAWS: This Agreement shall be construed, interpreted and enforced under the laws of the
State of California. Venue for any action shall only be in County of Fresno.
ELECTRONIC SIGNATURES: The parties agree that this Agreement may be executed by electronic
signature as provided in this section.
A. An "electronic signature" means any symbol or process intended by an individual signing this Agreement
to represent their signature, including but not limited to (1) a digital signature; (2) a faxed version of an
original handwritten signature; or(3) an electronically scanned and transmitted (for example by PDF
document) of a handwritten signature.
B. Each electronic signature affixed or attached to this Agreement (1) is deemed equivalent to a valid
original handwritten signature of the person signing this Agreement for all purposes, including but not
limited to evidentiary proof in any administrative or judicial proceeding, and (2) has the same force and
effect as the valid original handwritten signature of that person.
C. The provisions of this section satisfy the requirements of Civil Code section 1633.5, subdivision (b), in
the Uniform Electronic Transaction Act (Civil Code, Division 3, Part 2, Title 2.5, beginning with section
1633.1).
D. Each party using a digital signature represents that it has undertaken and satisfied the requirements of
Government Code section 16.5, subdivision (a), paragraphs (1)through (5), and agrees that each other
party may rely upon that representation.
This Agreement is not conditioned upon the parties conducting the transactions under it by electronic means
and either party may sign this Agreement with an original handwritten signature.
Please acknowledge your acceptance by returning all pages of this Agreement to my office via email or
USPS.
Please refer any inquiries in this matter to Amber Nigam, Purchasing Analyst, at(559)600-7120 or
aniqam .fresnocountyca.gov.
P-23-445 DataTicket.docx
PROCUREMENT AGREEMENT NUMBER: P-23-445 Page 5
Data Ticket, Inc.
August 31, 2023
FOR THE COUNTY OF FRESNO
Digitally signed by Gary
Gary Comuelle
Cornuelle Date:2023.09.06
14:56:05-07'00'
Gary E. Cornuelle
Purchasing Manager
333 W. Pontiac Way
Clovis, CA 93612
GEC:AN
P-23-445 DataTicket.docx
PROCUREMENT AGREEMENT NUMBER: P-23-445 Page 6
Data Ticket, Inc.
August 31, 2023
CONTRACTOR TO COMPLETE:
Company: Data Ticket, Inc.
Type of Entity:
❑ Individual ❑ Limited Liability Company
❑ Sole Proprietorship ❑ Limited Liability Partnership
■❑ Corporation ❑ General Partnership
2603 Main Street, Suite 300 Irvine CA 92614
Address City State Zip
949-752-6937 949-281-3195 ClientServices@DataTicket.com
TELEPHONE NUMBER FAX NUMBER E-MAIL ADDRESS
Print Name &
Title: Brook Westcott,Chief Operating Officer Print Name &Title:
Brook We Stcott Digitally signed by Brook Westcott
Signature: Date:2023.09.0612:15:10-07'00' Signature:
ACCOUNTING USE ONLY
ORG No.: 8970
Account No.: 7295
Requisition No.: 9702400006
(08/2022)
P-23-445 DataTicket.docx
Attachment A
DATA @ 2603 Main Street, Suite 300
Irvine, CA 92614
TICKET inc. 949 428-7241 - Phone
ClientServices@DataTicket.com
PARKING CITATION PROCESSING FEE SCHEDULE
COUNTY OF FRESNO
Manual Parking Citation Processing: $0.50
Services for the above-mentioned items include:
• On-site data entry of manually written citations performed within 48 hours of receipt
• On-site quality assurance verification of manually entered citations
• Scanning of all manually written citations onto our network for storage and ease of retrieval
• Bi-monthly shredding of manually written citations
Electronic Parking Citation Processing: $0.40
Services for the above-mentioned items include:
• Automated citation transmission into Data Ticket's Citation Management Solution 24/7
• Automated confirmation email detailing successfully transmitted citations
• Automated transmission of photos attached to citations
Courtesy Notice: $0.89
Services for the above-mentioned item include:
• Semi-custom Courtesy Notice that is printed on an 8 '/2 x 11" piece of paper and provided in a
window envelope sent to the registered owner of a vehicle
• All notices are attached to the citation online and are viewable via the web
• All notices sent via 1st Class Mail
• All notices include a return envelope in which the responsible party may submit payment
• This cost will increase as the US Postal Service increases the 1 st Class postage rate
• This charge is only incurred if the individual does not pay off the windshield and a notice is
sent to the individual.
Fee per Out of State Registered Owner Request $1.50
• Use of ORI and the County's ORI to access NELTS for real-time acquisition
• Direct to available States
• RO is acquired immediately upon the citation entering the system
Delinquent Collections: 23% of revenue collected
• This fee will be assessed when a citation is ninety (90) days past the citation issue date, or
when a second (2nd) notice is sent if sooner than ninety (90) days, assuming a first notice has
been sent to the registered owner and the citation is not on hold for any reason
• In addition to the Courtesy Notice, three Delinquent Notices will be sent to the registered
owner
• All notices are sent via First Class mail and all notices are printed on an 8 '/2 x 11" sheet of
paper and folded into a window envelope; in addition, a window envelope is provided for the
recipient to return payment
• All notices are attached to the citation online and are viewable via the web
• If Data Ticket does not collect on a citation that is delinquent, the Agency does not owe this
fee
• Notices will be sent via 1 st Class Mail, and Data Ticket will be responsible for the cost incurred
08/15/2023
Attachment A
DATA @ 2603 Main Street, Suite 300
Irvine, CA 92614
TICKET inc. 949 428-7241 - Phone
ClientServices@DataTicket.com
PARKING CITATION PROCESSING FEE SCHEDULE
COUNTY OF FRESNO
Franchise Tax Board Processing - Optional
SSN Look-up $1.85 per SSN
• This fee will be assessed to lookup a social security number associated with a particular
registered owner and address
• This charge is charged per unique SSN, not per citation
FTB Collections 15% of revenue collected
• This fee is charged if a citation is paid at the Franchise Tax Board
• This charge is not combined with any other charge; for example, if a citation is rolled to
delinquent status and paid at FTB, only the 15% of revenue collected will be charged
• Data Ticket will send an FTB Notice to the Patron as required by the Interagency Intercept
Program; this notice will be sent via 1 st Class Mail
• All notices are attached to the citation online and are viewable via the web
• Data Ticket will pay for the Agency's cost to participate in the FTB program; annually, FTB will
send an invoice to the Agency for the number of debts placed at FTB; the Agency will simply
provide this invoice to Data Ticket and Data Ticket will pay it in full
• If Data Ticket does not collect on a citation that is at FTB, the Agency does not owe the
collection fee
• Data Ticket will send an FTB Notice to the Patron as required by the Interagency Intercept
Program; this notice will be sent via 1st Class Mail
08/15/2023
Attachment A
DATA @ 2603 Main Street, Suite 300
Irvine, CA 92614
TICKET inc. 949 428-7241 - Phone
ClientServices@DataTicket.com
PARKING CITATION PROCESSING FEE SCHEDULE
COUNTY OF FRESNO
Adjudication:
1st Level Review Hold & Scanning of Review Request $1.00 per citation
• Data Ticket will review all documentation received by the Appellant and determine whether the
request received within the required timeframe
• If the request was received within the required timeframe, Data Ticket's Adjudication
Department will place the citation on an Administrative Review Request Hold and scan all
received documentation into the Citation Management Solution so it is displayed on the web
for the Agency's Staff
• If the request is received outside the required timeframe, the Agency will have the option to
proceed as though the request was received within the timeframe or it may elect to have Data
Ticket send a "time expired letter" rejecting the appeal
1st Level Review Disposition Letters $0.99 per letter
• Data Ticket will send a custom disposition letter to the Appellant via 1 St Class Mail
• All letters are attached to the citation online and are viewable via the web
• Disposition letters will be sent Monday- Friday
2nd Level Hearing Hold, Scanning and Scheduling of Hearing $1.00 per citation
• Data Ticket will review all documentation received by the Appellant and determine whether the
request received within the required timeframe
• If the request was received within the required timeframe, Data Ticket's Adjudication
Department will place the citation on an Administrative Hearing Request Hold and scan all
received documentation into the Solution so that it is displayed on the web for the Agency's
Staff and the Hearing Officer
• If the request is received outside the required timeframe, the Agency will have the option to
proceed as though the request was received within the timeframe or it may elect to have Data
Ticket send a "time expired letter" rejecting the appeal
• Data Ticket will work with the designated Hearing Officer to schedule the Hearing based on
either a pre-determined schedule or an ad hoc basis, depending on the Agency's schedule
2nd Level Hearing Officer - Optional $85.00 per hour
• Data Ticket's independent, certified, insured hearing officers will be provided to the to perform
in-person, phone and written hearings
• Each hearing request will be reviewed, heard or read, and all required research will be
performed
• The Hearing Officer will enter a judgment into the Citation Processing System for viewing by
the Agency, Appellant and Data Ticket
• Hearings will be scheduled
• The Agency will incur costs associated with mileage as defined by Federal guidelines
• Data Ticket will work with the Agency to arrange for the use of a conference room at a Agency
location or the Agency may elect to have citations heard at a centralized location within the
County
2►,d Level Hearing Schedule & Disposition Letters $0.99 per letter
• Data Ticket will send a custom disposition letter to the Appellant via 1 St Class Mail
• All letters are attached to the citation online and are viewable via the web
08/15/2023
Attachment A
DATA @ 2603 Main Street, Suite 300
Irvine, CA 92614
TICKET IIl(�. 949 428-7241 - Phone
ClientServices@DataTicket.com
PARKING CITATION PROCESSING FEE SCHEDULE
COUNTY OF FRESNO
• Disposition letters will be sent Monday— Friday
Scanning of any Additional Appeal Documentation $.50 per request
• Acceptance and Scanning of Indigent Payment Plan Requests
(Approval/Denial by Data Ticket) $5.00 per request
OR
• Accepting and Scanning of Indigent Payment Plan Requests
(Approval/Denial by City) $2.00 per request
AND
• Indigent Payment Plan/Denial Letters $0.99 per letter
Additional Correspondence $0.99 per letter
• Printing & Sending daily
• Electronic attachment to the citation
• Windowed #10 envelope and return #9 envelope
Joint / Escrow Banking Services - Optional $150.00 per month
Services for the above-mentioned item include:
• Daily deposits of funds to the Agency's escrow account
• Online, real-time reconciliation reports that tie directly to the bank statement
• Processing of all credit card charge-backs and Insufficient Funds
• Month-end reconciliation of all funds collected
• Disbursement of County/ State Surcharges at month-end
• Payment of Data Ticket's invoice
• Disbursement of the net remittance to the Agency
• Scanning of all payments directly to joint bank account daily using remote check deposit
• The Agency will be responsible for the purchase of banking supplies, including checks and
endorsement stamps; these fees typically run $200.00 per year
Charge-backs and NSF's - Optional $3.00 per issued instance
• Data Ticket will process credit card charge-backs and NSFs when notified of each occurrence
• Once processed, Data Ticket will send a custom letter to the individual detailing the returned
item and the amount due on the citation
Refunds - Optional $8.00 per issued instance
• Data Ticket will process refunds when notified of each need
• In the event the Agency utilizes Joint Banking Data Ticket will verify, generate and send each
refund due
• Refunds will be issued weekly
08/15/2023
Attachment A
DATA @ 2603 Main Street, Suite 300
Irvine, CA 92614
TICKET IIw. 949 428-7241 - Phone
ClientServices@DataTicket.com
PARKING CITATION PROCESSING FEE SCHEDULE
COUNTY OF FRESNO
• Refunds will be sent via 1 s' Class Mail
Cost Increases:
Postal Rate Increase Offset — If postal rates increase during the term of the agreement,
fees to DTI shall be raised immediately to offset the effect of the actual postal rate
increase.
CPI Increases — There will be NO CPI increases for the duration of the agreement.
08/15/2023
Attachment A
DATA @ 2603 Main Street, Suite 300
Irvine, CA 92614
TICKET illc. 949 428-7241 - Phone
ClientServices@DataTicket.com
PARKING CITATION PROCESSING FEE SCHEDULE — COUNTY OF FRESNO
SERVICES INCLUDED AT NO ADDITIONAL COST
Online Access for the Agency's Patrons: Included
The Agency's Patrons will have the ability to perform the following functions online:
• View real-time citation(s) data
• Pay for a single or many citation(s)
• Request a 1st Level Administrative Review and attach up to three documents
supporting their position
• Request a 2nd Level Administrative Hearing Request and attach up to three
documents supporting their position
• Print a receipt
• View pictures of the citation taken by the issuing officer (if the Agency allows)
Online Access for the Agency's Staff: Included
Access to the Agency's data is based on unique usernames and passwords assigned to
each individual who requires access to the system. Data Ticket does not limit the number
of individuals who have access to the system and the number and types of access can
change at any point with a simple email request to Data Ticket.
Our Solution is setup to maintain a complete audit trail for each and every transaction in
the system so that the username is displayed next to every transaction in the system,
indicating who performed the transaction and when.
Dependent on the access rights provided to each Agency Staff member, the following
capabilities are available:
• View real-time citation(s) data, including pictures taken by the Issuing Officer
• Accept payment via VISA, MasterCard, Discover and American Express credit/debit
cards
• Accept payment via Cash, Check or Money Order
• Process NSFs and Refunds
• Reduce or increase violation amounts, dismiss citations, void citations and place a
citation on hold
• Change citation data, including violations, date, time, plate, location, comments,
make, model, color, registration expiration date and others
• Perform Administrative Reviews online by entering the disposition directly online
• Generate a time expired or letter of non responsibility for a citation in the adjudication
process
• View the complete reason for the Review Request and supporting documentation
provided by the Appellant directly online
• Edit Appellant information
• Upload disposition documents sent to the Agency via US Mail
• Add a note to a citation and see all comments added to the citation
• View the reason for the 2nd Level Administrative Hearing Request online and view the
supporting documentation provided by the Appellant, directly online
• Print a receipt with or without registered owner information
08/15/2023
Attachment A
DATA @ 2603 Main Street, Suite 300
Irvine, CA 92614
TICKET ilw. 949 428-7241 - Phone
ClientServices@DataTicket.com
PARKING CITATION PROCESSING FEE SCHEDULE — COUNTY OF FRESNO
SERVICES INCLUDED AT NO ADDITIONAL COST
Reporting: Included
• Data Ticket offers 36 reports online as well as a Customized reporting application for
our Clients to generate, print and re-print 24/7. We provide real-time reports that can
be generated for any timeframe required and we provide pre-processed/month-end
reports that reflect the month-end view of data.
• All reports are available online and because we do not purge data unless specifically
requested to do so by a Client, the data is available as long as the Agency is a Client.
• All reports are generated in HTML so our Clients can copy and paste the data into
Excel for data manipulation purposes.
• If the Agency were to request a report that was not already available, Data Ticket
would work with the Agency to design the report and provide it to the Agency at no
cost.
Manual Payment Processing: Included
• Manually received payments (checks, cash, money orders and credit card payments
sent via US Mail) are received at our PO Box in Newport Beach where a bonded and
insured courier picks up the mail daily and delivers it to our Newport Beach office
• On-site Mail Department opens, sorts and batches the payments before providing
them to our on-site Data Entry Department
• After double-blind entry of each payment, the citations are updated by our Quality
Assurance team
• Payments are then provided to our Accounting Department where daily deposit slips
are completed and provided to a bonded, insured courier who takes them to the bank
Registered Owner Information: Included
• Registered owner information for all citations issued on California license plates
• Turnaround time for acquisition of California registered owner information is same day
• Registered owner information for all citations issued on out of state license plates
• Data Ticket is a recognized Strategic Partner with NLETs and has access to
registered owner information nationwide through the NLETs service
• Access to this system requires the use of the County's ORI for tracking purposes only;
Data Ticket will utilize its own ORI for actually acquiring the out of state data
• Turnaround time for acquisition of out of state registered owner information using
NLETs is same day
CA DMV Holds and Releases: Included
• California DMV Holds and Release performed daily via an online connection
• Holds and releases can also be performed real-time, upon request
• Citation amounts placed on hold are updated daily in the event a partial payment is
made
08/15/2023
Attachment A
DATA @ 2603 Main Street, Suite 300
Irvine, CA 92614
TICKET ilw. 949 428-7241 - Phone
ClientServices@DataTicket.com
PARKING CITATION PROCESSING FEE SCHEDULE — COUNTY OF FRESNO
SERVICES INCLUDED AT NO ADDITIONAL COST
Customer Service: Included
• Data Ticket provides a live, bi-lingual, on-site Customer Service Department that is
fully trained to answer questions related to citation issuance, payment, adjudication,
fix-it tickets, sign-offs, FTB, advanced credit reporting collections and more
• All calls are recorded to quality assurance and recordings can be sent to the Agency
at any time for review.
• Data Ticket's IVR is bi-lingual and accessible via several toll-free numbers; the IVR
provides real-time information to the caller regarding current status, including the
amount due
• The IVR accepts VISA, MasterCard, Discover, and American Express
Web Presence: Included
• Data Ticket's Solution is 100% web-based and Section 508 Compliant and is provided
at: www.Citation ProcessingCenter.com; this is a generic website in the sense that it is
not Agency branded. This website allows for the Agency and the Agency's Patrons to
access citations online
• If the Agency prefers to have an Agency branded website, one in which the look and
feel mimics that of the Agency's website, Data Ticket can and will provide this feature
to the Agency.
Conversion: Included
• Data Ticket will convert the citations currently with the Agency's existing vendor at no
cost to the Agency
• Citations that have not had a payment and do not have a registered owner will
immediately be sent to the appropriate DMV so as to obtain a registered owner
08/15/2023
Attachment A
DATA @ 2603 Main Street, Suite 300
Irvine, CA 92614
TICKET ilw. 949 428-7241 - Phone
ClientServices@DataTicket.com
PARKING CITATION PROCESSING FEE SCHEDULE — COUNTY OF FRESNO
FEES ASSESSED TO THE PATRON
Credit / Debit Card Processing $3.50 per transaction
• Data Ticket is PCI Compliant and provides for the ability to pay via Visa, MasterCard,
Discover, and American Express on our website, www.CitationProcessingCenter.com,
via our toll-free, bi-lingual Customer Service Representatives, and via our toll-free, bi-
lingual IVR Solution
• There is no charge to the Agency for credit / debit card processing; however, the
Patron is charged $3.50 per transaction; this means the Patron can pay for a single or
many citations at once and incur a single $3.50 fee
Payment Plan Processing $15.00 per transaction
• An administrative fee will be assessed to Patrons who wish to participate in a payment
plan
• This fee will cover the cost of the payment plan initiation, and the cost of a
confirmation letter that is sent to the Patron confirming the details of the payment plan
• The Agency will have the ability to determine whether Payment Plans are accepted
and, if so, what the parameters for payment will be
Credit Card Chargeback Processing $33.50 per transaction
• If a chargeback occurs, a fee will be charged to the Patron for the processing of the
chargeback
• No fee will be charged to the Agency
08/15/2023