HomeMy WebLinkAboutAgreement A-17-189-3 with Voiance Language Services, LLC.pdf1 "4. COMPENSATION
2 For actual services provided as identified in the terms and conditions of this
3 Agreement, including Revised Exhibit A-2, Summary of Services, COUNTY and/or IHSS PUBLIC
4 AUTHORITY agree to pay CONTRACTOR and CONTRACTOR agrees to receive compensation in
5 accordance with Revised Exhibit C-2, Budget Summary, attached hereto and by this reference
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incorporated herein. Payment shall be made upon verification or other proof satisfactory to COUNTY
and/or IHSS PUBLIC AUTHORITY that services have actually been performed by CONTRACTOR as
specified in this Agreement.
For the period of May 16, 2017 to June 30, 2018, in no event shall services
performed under this Agreement be in excess of Two Hundred Forty-Four Thousand Four Hundred
Twenty-Eight and No/100 ($244,428). For the period of July 1, 2018 to June 30, 2019, in no event shall
services performed under this Agreement be in excess of Three Hundred Ninety-Eight Thousand
Seven Hundred and No/100 ($398,700). For the period of July 1, 2019 to June 30, 2020, in no event
shall services performed under this Agreement be in excess of Five Hundred Thirty-Seven Thousand
Four Hundred Fifty and No/100 ($537,450). The cumulative total of this Agreement shall not be in
excess of One Million One Hundred Eighty Thousand Five Hundred Seventy-Eight and No/100
(1,180,578). It is understood that all expenses incident to CONTRACTOR's performance of services
under this Agreement shall be borne by CONTRACTOR."
3.That Section Five (5) of COUNTY Agreement No. 17-189, entitled INVOICING, shall be
revised by adding the following on Page Five (5), Line Nine (9) before the word "Invoices":
4.
"D. County Clerk/Registrar of Voters
2221 Kern Street
Fresno, CA 93721
Attention: Language Services Contract Analyst"
That all reference in existing COUNTY Agreement No. 17-189 to Revised Exhibit A-1
26 shall be changed to read "Revised Exhibit A-2," which is attached hereto and incorporated herein by
27 this reference.
28 5.That all references in existing COUNTY Agreement No. 17-189 to Revised Exhibit C-1
1 shall be changed to read "Revised Exhibit C-2," which is attached hereto and incorporated herein by
2 this reference.
3 COUNTY and CONTRACTOR agree that this Amendment Il l is sufficient to amend Agreement
4 No. 17-189 and, that upon execution of this Amendment Ill, the original Agreement, Amendment I,
5 Amendment II and Amendment Ill, shall together be considered the Agreement.
6 The Agreement, as hereby amended, is ratified and continued. All provisions, terms,
7 covenants, conditions and promises contained in this Agreement not amended herein shall remain in
8 full force and effect.
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1 DEPARTMENT OF SOCIAL SERVICES
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Fund/Subclass: 0001/10000
Organization: 5610
AccounUProgram: 7295
DEPARTMENT OF PUBLIC HEAL TH
Fund/Subclass: 0001/10000
Organization: 5620
AccounUProgram: 7295
IN-HOME SUPPORTIVE SERVICES-PUBLIC AUTHORITY
Fund/Subclass: 0001/10000
8 Organization: 5611
AccounUProgram: 7295 9
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COUNTY CLERK/REGISTRAR OF VOTERS
Fund/Subclass: 0001/10000
Organization: 2850
Account: 7295
ORGANIZATION:
ADDRESS:
CONTACT:
SERVICES:
CONTRACT PERIOD
AND AMOUNTS:
Contractor Requirements:
Summary of Services
Voiance Language Services, LLC
5780 N Swan Road
Tucson, AZ 85718
Samuel Ballesteros, Account Manager
(520)745-9447 ext. 4442
Telephonic Interpretation
May 16, 2017 through June 30, 2017
July 1, 2017 through June 30, 2018
July 1, 2018 through June 30, 2019
July 1, 2019 through June 30, 2020
Revised Exhibit A-2
Page 1 of 3
$77,908
$166,520
$398,700
$537,450
A.Contractor must have a single, toll-free number to access all services.
B.Contractor must provide telephonic interpretation services on a 24 hours a day, 7 days
a week, 365 days a year basis.
C.At a minimum, Contractor must be able to translate all languages set forth on page 3 of
this Exhibit A.
D.Contractor must have equipment and capability for conference calling services. This
includes voice and video conferencing.
E.Contractor must adhere to the following process for call-in interpretation requests:
1.The County and the IHSS Public Authority will initiate the three-way telephonic
conversations among the County and the IHSS Public Authority staff, customers,
and Contractor's interpreters.
2.Interpreter may not leave a voicemail on behalf of the County and the IHSS
Public Authority. All conversations must take place in real time.
3.Interpreter will remain neutral in the conversation unless prompted by the County
and the IHSS Public Authority staff.
4.The interpreter will use the utmost courtesy when conversing with the County
and the IHSS Public Authority and the customer.
5.Interpreter will not place a time limit on the length of a call and will provide
services during the entire duration of the call. If County and the IHSS Public
Authority staff specify a hold time, then the interpreter will hold for the entire
indicated duration.
Revised Exhibit A-2
Page 2 of 3
6.Interpreter will translate according to what is instructed during the call and will not
"summarize" the conversation. This is especially important when explaining rights
and responsibilities or regulatory components.
F.All interpreters must be certified by the American Translators Association, or similar
nationally recognized certification entity.
G.All interpreters interpreting for health care related issues must be certified by CyraCom
International, Inc., the Certification Commission for Health Care Interpreters, National
Board of Certification for Medical Interpreters, Department of Human Services, or any
other national, or State of California, recognized certification entity that credentials for
medical and pharmaceutical terminology.
H.Contractor must ensure that interpreters provide accurate interpretation without
omitting, altering, or changing the meaning of what is being stated without explanation.
I.Contractor must ensure that interpreters are engaged in continuous education and
training in the subject of vocabulary, grammar, and pronunciation.
J.Interpreters knowledge, skills, abilities, and fluency must be periodically tested.
K.Contractor must have a reservation system to ensure interpretation services for select
languages are available at a specific date and time.
L.Contractor will collaborate with each County Department and IHSS Public Authority to
evaluate, refine, and develop performance measures including, but not limited to, call
volume, accuracy, amount of time to answer calls, and any other measurement
required by any of the Departments.
M.Contractor will provide reference material including, but not limited to, quick reference
guides, training kits, language ID Cards, and posters/signs indicating what
interpretation services are available. Contractor agrees to alter or develop reference
materials as needed by a County Department or IHSS Public Authority.
N.Contractor will not require any County Department or IHSS Public Authority to
purchase or obtain specific types of equipment to access language interpretation
services.
0.Contractor must attend, in person or telephonically, all scheduled quarterly meetings
relating to quality assurance, service coordination, or contract monitoring.
Performance Requirements:
A.Contractor must ensure a 95% accuracy rate of interpretations.
8.Contractor must respond to 95% of all received calls within an average of 30 seconds
when requesting interpretation services.
Revised Exhibit A-2
Page 3 of 3
BUDGET SUMMARY
ORGANIZATION: Voiance Language Services, LLC
SERVICES: Telephonic Interpretation
CONTRACT PERIOD: May 16, 2017 -June 30, 2020
CONTRACT AMOUNT: $1,180,578
All languages are $0.65 per minute
FY 2017 FY 2017-18
Department of Social Services $43,688 $132,000
Department of Public Health $33,020 $33,020
In-Home Supportive Services-$1,200 $1,500 Public Authority
County Clerk/Registrar of Voters
Total Contract Maximum $77,908 $166,520
FY 2018-19 FY 2019-20
$381,200 $516,950
$15,700 $13,700
$1,800 $1,800
$5,000
$398,700 $537,450
Total
$1,073,838
$95,440
$6,300
$5,000
$1,180,578