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Agreement A-23-278 with CSBH TAY.pdf
Agreement No. 23-278 1 SERVICE AGREEMENT 2 This Service Agreement ("Agreement") is dated June 20, 2023 and is between 3 Central Star Behavioral Health, Inc., a private for-profit Corporation, whose business address is 4 1501 Hughes Way, Suite 150, Long Beach, CA 90810 ("Contractor"), and the County of Fresno, 5 a political subdivision of the State of California ("County"). 6 Recitals 7 A. County through its Department of Behavioral Health (DBH) is in need of a qualified 8 agency to provide certain Mental Health Services Act (MHSA) Transition Age Youth (TAY) 9 Mental Health Services and Supports program to deliver integrated mental health and 10 supportive housing services to the TAY population, ages 16 to 25 years of age who have a 11 serious mental illness and are at risk of being hospitalized, homeless, and/or incarcerated; and 12 B. County entered into Agreement No.18-576 with Contractor on October 9, 2018, 13 Amendment I to said Agreement No. 18-576-1 on April 28, 2020, and Amendment II to said 14 Agreement No. 18-576-1, effective June 6, 2023, collectively Agreement No. 18-576; 15 C. Changes to the agreement are necessary due the Department of Health Care Services' 16 (DHCS) implementation of California Advancing and Innovating Medi-Cal (CalAIM), that 17 Contractors must utilize; and 18 D. This Agreement shall replace, restate, and supersede Agreement No. 18-576 in its 19 entirety. 20 The parties therefore agree as follows: 21 Article 1 22 Contractor's Services 23 1.1 Scope of Services. The Contractor shall perform all of the services provided in 24 Exhibit Al, titled "Scope of Services", Exhibit A2, titled "Full Service Partnership Service 25 Delivery Model", and Exhibit A3, "Transition Optimization Opportunity Funds," all attached to this 26 Agreement. 27 1.2 Representation. The Contractor represents that it is qualified, ready, willing, and 28 able to perform all of the services provided in this Agreement. 1 1 1.3 Compliance with Laws. The Contractor shall, at its own cost, comply with all 2 applicable federal, state, and local laws and regulations in the performance of its obligations 3 under this Agreement, including but not limited to workers compensation, labor, and 4 confidentiality laws and regulations. 5 Contractor shall provide services in conformance with all applicable State and Federal 6 statutes, regulations and subregulatory guidance, as from time to time amended, including but 7 not limited to: 8 (A) California Code of Regulations, Title 9; 9 (B) California Code of Regulations, Title 22; 10 (C) California Welfare and Institutions Code, Division 5; 11 (D) United States Code of Federal Regulations, Title 42, including but not limited to 12 Parts 438 and 455; 13 (E) United States Code of Federal Regulations, Title 45; 14 (F) United States Code, Title 42 (The Public Health and Welfare), as applicable; 15 (G)Balanced Budget Act of 1997; 16 (H) Health Insurance Portability and Accountability Act (HIPAA); and 17 (1) Applicable Medi-Cal laws and regulations, including applicable sub-regulatory 18 guidance, such as Behavioral Health Information Notices (BHINs), Mental Health and 19 Substance Use Disorder Services Information Notices (MHSUDS INs), and provisions of 20 County's, state or federal contracts governing services for persons served. 21 In the event any law, regulation, or guidance referred to in this section 1.3 is amended 22 during the term of this Agreement, the parties agree to comply with the amended authority as of 23 the effective date of such amendment without amending this Agreement. 24 Contractor recognizes that County operates its mental health programs under an 25 agreement with DHCS, and that under said agreement the State imposes certain requirements 26 on County and its subcontractors. Contractor shall adhere to all State requirements, including 27 those identified in Exhibit B, "Behavioral Health Requirements". 28 2 1 1.4 Meetings. Contractor shall participate in monthly, or as needed, workgroup meetings 2 consisting of staff from County's DBH to discuss service requirements, data reporting, training, 3 policies and procedures, overall program operations and any problems or foreseeable problems 4 that may arise. Contractor shall also participate in other County meetings, such as but not 5 limited to quality improvement meetings, provider meetings, Behavioral Health Board meetings, 6 bi-monthly contractor meetings, etc. Schedule for these meetings may change based on the 7 needs of the County. 8 1.5 Organizational Provider. Contractor shall maintain requirements as a Mental Health 9 Plan (MHP) organizational provider throughout the term of this Agreement, as described in 10 Article 17 of this Agreement. If for any reason, this status is not maintained, County may 11 terminate this Agreement pursuant to Article 7 of this Agreement. 12 1.6 Staffing. Contractor agrees that prior to providing services under the terms and 13 conditions of this Agreement, Contractor shall have staff hired and in place for program services 14 and operations or County may, in addition to other remedies it may have, suspend referrals or 15 terminate this Agreement, in accordance with Article 7 of this Agreement. 16 1.7 Credentialing and Recredentialing. Contractor and their respective staff must 17 follow the uniform process for credentialing and recredentialing of service providers established 18 by County, including disciplinary actions such as reducing, suspending, or terminating provider's 19 privileges. Failure to comply with specified requirements can result in suspension or termination 20 of an individual or provider. 21 Upon request, the Contractor must demonstrate to the County that each of its providers 22 are qualified in accordance with current legal, professional, and technical standards, and that 23 they are appropriately licensed, registered, waivered, and/or certified. 24 Contractor must not employ or subcontract with providers debarred, suspended or 25 otherwise excluded (individually, and collectively referred to as "Excluded") from participation in 26 Federal Health Care Programs, including Medi-Cal/Medicaid or procurement activities, as set 27 forth in 42 C.F.R. §438.610. See Article 12 below. 28 3 1 Contractor is required to verify and document at a minimum every three years that each 2 network provider that delivers covered services continues to possess valid credentials, including 3 verification of each of the credentialing requirements as per the County's uniform process for 4 credentialing and recredentialing. If any of the requirements are not up-to-date, updated 5 information should be obtained from network providers to complete the re-credentialing process. 6 1.8 Criminal Background Check. Contractor shall ensure that all providers and/or 7 subcontracted providers consent to a criminal background check, including fingerprinting to the 8 extent required under state law and 42 C.F.R. § 455.434(a). Contractor shall provide evidence 9 of completed consents when requested by the County, DHCS or the US Department of Health & 10 Human Services (US DHHS). 11 1.9 Guiding Principles. Contractor shall align programs, services, and practices with 12 the vision, mission, and guiding principles of the DBH, as further described in Exhibit C, "Fresno 13 County Department of Behavioral Health Guiding Principles of Care Delivery". 14 1.10 Clinical Leadership. Contractor shall send to County upon execution of this 15 Agreement, a detailed plan ensuring clinically appropriate leadership and supervision of their 16 clinical program. Recruitment and retaining clinical leadership with the clinical competencies to 17 oversee services based on the level of care and program design presented herein shall be 18 included in this plan. A description and monitoring of this plan shall be provided. 19 1.11 Timely Access. It is the expectation of the County that Contractor provides timely 20 access to services that meet the State of California standards for care. Contractor shall track 21 timeliness of services to persons served and provide a monthly report showing the monitoring or 22 tracking tool that captures this data. County and Contractor shall meet to go over this monitoring 23 tool, as needed but at least on a monthly basis. County shall take corrective action if there is a 24 failure to comply by Contractor with timely access standards. Contractor shall also provide 25 tracking tools and measurements for effectiveness, efficiency, and persons served satisfaction 26 as further detailed in Exhibit Al. 27 1.12 Electronic Health Record. Contractor may maintain its records in County's 28 electronic health record (EHR) system in accordance with Exhibit D, "Documentation Standards 4 1 for Client Records", as licenses become available. The person's served record shall begin with 2 registration and intake, and include person served authorizations, assessments, plans of care, 3 and progress notes, as well as other documents as approved by County. County shall be 4 allowed to review records of all and any services provided. If Contractor determines to maintain 5 its records in the County's EHR, it shall provide County's DBH Director, or his or her designee, 6 with a thirty (30) day notice. If at any time Contractor chooses not to maintain its records in the 7 County's EHR, it shall provide County's DBH Director, or designee, with thirty (30) days 8 advance written notice and Contractor will be responsible for obtaining its own system, at its 9 own cost, for electronic health records management. 10 Disclaimer 11 County makes no warranty or representation that information entered into the County's 12 DBH EHR system by Contractor will be accurate, adequate, or satisfactory for Contractor's own 13 purposes or that any information in Contractor's possession or control, or transmitted or 14 received by Contractor, is or will be secure from unauthorized access, viewing, use, disclosure, 15 or breach. Contractor is solely responsible for person served information entered by Contractor 16 into the County's DBH EHR system. Contractor agrees that all Private Health Information (PHI) 17 maintained by Contractor in County's DBH EHR system will be maintained in conformance with 18 all HIPAA laws, as stated in section 18.1, "Health Insurance Portability and Accountability Act." 19 1.13 Records. Contractor shall maintain records in accordance with Exhibit D, 20 "Documentation Standards for Client Records". All person's served records shall be maintained 21 for a minimum of 10 years from the date of the end of this Agreement. 22 1.14 Access to Records. Contractor shall provide County with access to all 23 documentation of services provided under this Agreement for County's use in administering this 24 Agreement. Contractor shall allow County, CMS, the Office of the Inspector General, the 25 Controller General of the United States, and any other authorized Federal and State agencies to 26 evaluate performance under this Agreement, and to inspect, evaluate, and audit any and all 27 records, documents, and the premises, equipment and facilities maintained by the Contractor 28 pertaining to such services at any time and as otherwise required under this Agreement. 5 1 1.15 Quality Improvement Activities and Participation. Contractor shall comply with 2 the County's ongoing comprehensive Quality Assessment and Performance Improvement 3 (QAPI) Program (42 C.F.R. § 438.330(a)) and work with the County to improve established 4 outcomes by following structural and operational processes and activities that are consistent 5 with current practice standards. 6 Contractor shall participate in quality improvement (QI) activities, including clinical and 7 non-clinical performance improvement projects (PIPs), as requested by the County in relation to 8 State and Federal requirements and responsibilities, to improve health outcomes and 9 individuals' satisfaction over time. Other QI activities include quality assurance, collection and 10 submission of performance measures specified by the County, mechanisms to detect both 11 underutilization and overutilization of services, individual and system outcomes, utilization 12 management, utilization review, provider appeals, provider credentialing and re-credentialing, 13 and person served grievances. Contractor shall measure, monitor, and annually report to the 14 County its performance. 15 1.16 Rights of Persons Served. Contractor shall comply with applicable laws and 16 regulations relating to patients' rights, including but not limited to Wei. & Inst. Code 5325, Cal. 17 Code Regs., tit. 9, sections 862 through 868, and 42 C. F. R. § 438.100. The Contractor shall 18 ensure that its subcontractors comply with all applicable patients' rights laws and regulations. 19 Article 2 20 Reporting 21 2.1 Reports. The Contractor shall submit the following reports: 22 (A) Outcome Reports 23 Contractor shall submit to County clinical program performance outcome reports, 24 as requested. 25 Outcome reports and outcome requirements are subject to change at County's 26 discretion. Contractor shall provide outcomes as stated in Exhibit Al and Exhibit E. 27 (B) Staffing Report 28 6 1 Contractor shall submit monthly staffing reports due by the tenth (10t") of each 2 month that identify all direct service and support staff by first and last name, applicable 3 licensure/certifications, and full-time hours worked to be used as a tracking tool to 4 determine if Contractor's program is staffed according to the requirements of this 5 Agreement. 6 (C) Mental Health Services Act (MHSA) Reporting 7 Contractor shall adhere to MHSA reporting including but not limited to fiscal, 8 outcomes, and demographics as described in Exhibit Al. 9 (D) FSP Data Collection and Reporting to DHCS 10 Contractor shall report client/partner information and outcomes of FSP program 11 directly into the FSP Data Collection and Reporting (DCR) system. Data shall be 12 submitted through an online interface using forms set forth in Exhibit F. 13 (E) Additional Reports 14 Contractor shall also furnish to County such statements, records, reports, data, 15 and other information as County may request pertaining to matters covered by this 16 Agreement. In the event that Contractor fails to provide such reports or other 17 information required hereunder, it shall be deemed sufficient cause for County to 18 withhold monthly payments until there is compliance. In addition, Contractor shall 19 provide written notification and explanation to County within five (5) days of any funds 20 received from another source to conduct the same services covered by this Agreement. 21 2.2 Monitoring. Contractor agrees to extend to County's staff, County's DBH and 22 DHCS, or their designees, the right to review and monitor records, programs, or procedures, at 23 any time, in regard to persons served, as well as the overall operation of Contractor's programs, 24 in order to ensure compliance with the terms and conditions of this Agreement. 25 26 27 28 7 1 Article 3 2 County's Responsibilities 3 3.1 The County shall provide oversight and collaborate with Contractor, other County 4 Departments and community agencies to help achieve program goals and outcomes. In addition 5 to contractor monitoring of program, oversight includes, but not limited to, coordination with 6 DHCS in regard to program administration and outcomes. 7 County shall receive and analyze statistical outcome data from Contractor throughout 8 the term of contract on a monthly basis. County shall notify the Contractor when additional 9 participation is required. The performance outcome measurement process will not be limited to 10 survey instruments but will also include, as appropriate, persons served and staff surveys, chart 11 reviews, and other methods of obtaining required information. 12 Article 4 13 Compensation, Invoices, and Payments 14 4.1 The County agrees to pay, and the Contractor agrees to receive, compensation for 15 the performance of its services under this Agreement as described in Exhibit G1 and Exhibit G2 16 to this Agreement. 17 4.2 Specialty Mental Health Services Maximum Compensation. The maximum 18 compensation payable to the Contractor under this Agreement for the period of July 1, 2023 19 through June 30, 2024 for Specialty Mental Health Services is Three Million, Twenty-Three 20 Thousand, Three Hundred Ninety-One and No/100 Dollars ($3,023,391.00), which is not a 21 guaranteed sum but shall be paid only for services rendered and received. The maximum 22 compensation payable to the Contractor under this Agreement for the period of July 1, 2024 23 through June 30, 2025 for Specialty Mental Health Services is Three Million, Twenty-Three 24 Thousand, Three Hundred Ninety-One and No/100 Dollars ($3,023,391.00), which is not a 25 guaranteed sum but shall be paid only for services rendered and received. 26 4.3 Non-Medi-Cal Supports Maximum Compensation. The maximum compensation 27 payable to the Contractor under this Agreement for the period of July 1, 2023 through June 30, 28 2024 for Non Medi-Cal Supports is Three Hundred Thousand and No/100 Dollars 8 1 ($300,000.00). The maximum compensation payable to the Contractor under this Agreement for 2 the period of July 1, 2024 through June 30, 2025 for Non Medi-Cal Supports is Three Hundred 3 Thousand and No/100 Dollars ($300,000.00). 4 4.4 Transition Optimization Funds. If Contractor opts to apply for transition 5 optimization funds, the maximum amount payable for transition optimization for the period of 6 July 1, 2023 through June 30, 2024 shall not exceed Two-Hundred Fifty Thousand and No/100 7 Dollars ($250,000.00) split among all current agreements between the Contractor and the 8 County for Medi-Cal billable specialty mental health and substance use disorder services as 9 further described in the Scope of Work/Services. All final invoices for transition optimization 10 funds shall be submitted by July 15, 2024. Invoices submitted thereafter, shall not be eligible for 11 payment. 12 4.5 Total Maximum Compensation. In no event shall the maximum contract amount for 13 all the services provided by the Contractor to County under the terms and conditions of this 14 Agreement be in excess of Three Million, Five Hundred Seventy-Three Thousand, Three 15 Hundred Ninety-One and No/100 Dollars ($3,573,391.00) during July 1, 2023 to June 30, 2024. 16 In no event shall the maximum contract amount for all the services provided by the 17 Contractor to County under the terms and conditions of this Agreement be in excess of Three 18 Million, Three Hundred Twenty-Three Thousand, Three Hundred Ninety-One and No/100 19 Dollars ($3,323,391.00) during July 1, 2024 to June 30, 2025. 20 In no event shall the maximum contract amount for all the services provided by the 21 Contractor to County under the terms and conditions of this Agreement be in excess of Six 22 Million, Eight Hundred Ninety-Six Thousand, Seven Hundred Eighty-Two and No/100 Dollars 23 ($6,896,782.00) during the entire term of this Agreement. 24 The Contractor acknowledges that the County is a local government entity and does so 25 with notice that the County's powers are limited by the California Constitution and by State law, 26 and with notice that the Contractor may receive compensation under this Agreement only for 27 services performed according to the terms of this Agreement and while this Agreement is in 28 effect, and subject to the maximum amount payable under this section. The Contractor further 9 1 acknowledges that County employees have no authority to pay the Contractor except as 2 expressly provided in this Agreement. 3 The Contractor will be compensated for performance of its services under this 4 Agreement as provided in this Article. The Contractor is not entitled to any compensation except 5 as expressly provided in this Agreement. 6 4.6 Rate Categories. The program service components for the Contractor shall be 7 categorized under one or more of the following rate categories and as indicated on Exhibit G1: 8 (A) Clinic-Site Based: Clinic-Site Based programs shall be defined as programs who 9 provide less than fifty percent (50%) of services in the field. In the field services are 10 those services that do not occur through telehealth and do not occur in designated sites 11 in which the Contractor is afforded regular access. Designated sites shall be identified by 12 the Contractor and approved by County's DBH Director or designee in writing. 13 (B) Field Based: Field based programs shall be defined as programs that provide 14 more than fifty percent (50%) of services in the field. 15 (C) Full-Service Partnership/Assisted Outpatient Therapy/Therapeutic Behavioral 16 Health Services (FSP/AOT/TBS): FSP/AOT/TBS programs shall provide services in 17 accordance with level of care standards and general requirements as described in the 18 Scope of Work, Exhibit Al and Exhibit A2. 19 DBH shall continuously monitor the programs and analyze data to review accuracy of 20 rate categories assigned and may only reassign rate categories with the written agreement of 21 both parties pursuant to Article 25. 22 4.7 Specialty Mental Health Services Claiming. Contractor shall enter claims data into 23 the County's billing and transactional database system by the fifteenth (151") of every month for 24 actual services rendered in the previous month. Contractor shall use Current Procedural 25 Terminology (CPT) or Healthcare Common Procedure Coding System (HCPCS) codes, as 26 provided in the DHCS Billing Manual available at 27 https://www.dhcs.ca.gov/services/MH/Pages/MedCCC-Library.aspx, as from time to time 28 amended. 10 1 Claims shall be complete and accurate and must include all required information 2 regarding the claimed services. Claims data entry into the County's electronic health record 3 system shall be the responsibility of Contractor. County shall monitor the volume of services, 4 billing amounts and service types entered into County's electronic health record/information 5 system. Any and all audit exceptions resulting from the provision and reporting of specialty 6 mental health services by Contractor shall be the sole responsibility of Contractor. Contractor 7 will comply with all applicable policies, procedures, directives, and guidelines regarding the use 8 of County's electronic health record/information system. 9 Contractor must provide all necessary data to allow County to bill Medi-Cal, and any 10 other third-party source, for services and meet State and Federal reporting requirements. The 11 necessary data can be provided by a variety of means, including but not limited to: 1) direct data 12 entry into County's electronic health record/information system; 2) providing an electronic file 13 compatible with County's electronic health record/information system; or 3) integration between 14 County's electronic health record/information system and Contractor's information system(s). 15 Contractor shall maximize the Federal Financial Participation (FFP) reimbursement by claiming 16 all possible Medi-Cal services and correcting denied services for resubmission as needed. 17 4.8 Applicable Fees. Contractor shall not charge any persons served or third-party 18 payers any fee for service unless directed to do so by the County's DBH Director, or designee, 19 at the time the individual is referred for services. When directed to charge for services, 20 Contractor shall use the uniform billing and collection guidelines prescribed by DHCS. 21 Contractor will perform eligibility and financial determinations, in accordance with DHCS' 22 Uniform Method of Determining Ability to Pay (UMDAP), for all individuals unless directed 23 otherwise by the County's DBH Director, or designee. 24 Contractor shall not submit a claim to, or demand or otherwise collect reimbursement 25 from, the person served or persons acting on behalf of the person served for any specialty 26 mental health or related administrative services provided under this Contract, except to collect 27 other health insurance coverage, share of cost, and co-payments (Cal. Code Regs., tit. 9, 28 §1810.365(c). 11 1 The Contractor must not bill persons served, for covered services, any amount greater 2 than would be owed if the County provided the services directly as per and otherwise not bill 3 persons served as set forth in 42 C.F.R. § 438.106. 4 If a person served has dual coverage, such as other health coverage (OHC) or Federal 5 Medicare, Contractor will be responsible for billing the carrier and obtaining a payment/denial or 6 have validation of claiming with no response for ninety (90) days after the claim was mailed 7 before the service can be entered into the County's electronic health record/information system. 8 Contractor must report all third-party collections for Medicare, third-party or client-pay or private- 9 pay in each month. A copy of explanation of benefits or CMS 1500 form is required as 10 documentation. Contractor must comply with all laws and regulations governing the Federal 11 Medicare program, including, but not limited to: 1) the requirement of the Medicare Act, 42 12 U.S.C. section 1395 et seq; and 2) the regulation and rules promulgated by the Federal Centers 13 for Medicare and Medicaid Services as they relate to participation, coverage and claiming 14 reimbursement. Contractor will be responsible for compliance as of the effective date of each 15 Federal, State or local law or regulation specified. 16 4.9 Invoices. The Contractor shall submit monthly invoices, in arrears by the fifteenth 17 (15t") day of each month, in the format directed by the County. The Contractor shall submit 18 invoices electronically to: 1) dbhinvoicereview@fresnocountyca.gov, 2) dbh- 19 invoices@fresnocountyca.gov; and 3) dbhcontractedservicesdivision@fresnocountyca.gov with 20 a copy to the assigned County's DBH Staff Analyst. At the discretion of County's DBH Director 21 or designee, if an invoice is incorrect or is otherwise not in proper form or substance, County's 22 DBH Director, or designee, shall have the right to withhold payment as to only the portion of the 23 invoice that is incorrect or improper after five (5) days prior notice to Contractor. Contractor 24 agrees to continue to provide services for a period of ninety (90) days after notification of an 25 incorrect or improper invoice. If after the ninety (90) day period, the invoice is still not corrected 26 to County satisfaction, County's DBH Director, or designee, may elect to terminate this 27 Agreement, pursuant to the termination provisions stated in Article 7 of this Agreement. 28 12 1 4.10 Specialty Mental Health Services Claimable Services. For claimable services, 2 invoices shall be based on claims entered into the County's billing and transactional database 3 system for the prior month. 4 Monthly payments for claimed services shall only be based on the units of time 5 assigned to each CPT or HCPCS code entered in the County's billing and transactional 6 database multiplied by the practitioner service rates in Exhibit G1. 7 County's payments to Contractor for performance of claimed services are provisional 8 and subject to adjustment until the completion of all settlement activities. County's adjustments 9 to provisional payments for claimed services shall be based on the terms, conditions, and 10 limitations of this Agreement or the reasons for recoupment set forth in Article 4 and 13. 11 4.11 Cost Reimbursement Based Invoices. Invoices for cost reimbursement services 12 for Non Medi-Cal MHSA Direct Client Supports shall be based on actual expenses incurred in 13 the month of service. Contractor shall submit monthly invoices and general ledgers to County 14 that itemize the line item charges for monthly program costs. The invoices and general ledgers 15 will serve as tracking tools to determine if Contractor's costs are in accordance with its budgeted 16 cost. Failure to submit reports and other supporting documentation shall be deemed sufficient 17 cause for County to withhold payments until there is compliance. 18 Contractor must report all revenue collected from a third-party, client-pay or private-pay 19 in each monthly invoice. In addition, Contractor shall submit monthly invoices for reimbursement 20 that equal the amount due less any revenue collected and/or unallowable cost such as lobbying 21 or political donations from the monthly invoice reimbursements. 22 Travel shall be reimbursed based on actual expenditures and reimbursement shall be at 23 Contractor's adopted rate, not to exceed the Federal Internal Revenue Services (IRS) published 24 rate. Any claimable services submitted beyond six (6) months from the month of service may be 25 ineligible for payment. 26 4.12 Corrective Action Plans. Contractors shall enter services into the County's billing 27 and transactional database and submit invoices in accordance with the deadlines listed above 28 and information shall be accurate. Failure to meet the requirements set forth above will result in 13 1 a corrective action plan at the discretion of the County's DBH Director, or designee, and may 2 result in financial penalties or termination of agreement per Article 7. 3 4.13 Payment. Payments shall be made by County to Contractor in arrears, for services 4 provided during the preceding month, within forty-five (45) days after the date of receipt, 5 verification, and approval by County. All final invoices and/or any final budget modification 6 requests shall be submitted by Contractor within sixty (60) days following the final month of 7 service for which payment is claimed. No action shall be taken by County on claims submitted 8 beyond the sixty (60) day closeout period. Any compensation which is not expended by 9 Contractor pursuant to the terms and conditions of this Agreement shall automatically revert to 10 County. 11 4.14 Specialty Mental Health Services Payments. Payment shall be made upon 12 certification and other proof satisfactory to County that services have actually been performed 13 by Contractor as specified in this Agreement and/or after receipt and verification of actual 14 services provided. 15 4.15 Cost Reimbursement Payments. Payment shall be made upon certification or other 16 proof satisfactory to County that services have actually been performed by Contractor as 17 specified in this Agreement and/or after receipt and verification of actual expenditures incurred 18 by Contractor for monthly program costs for Non Medi-Cal MHSA Direct Client Supports, as 19 identified in the budget narratives and budgets identified in Exhibit G2, in the performance of 20 this Agreement. County shall not be obligated to make any payments under this Agreement if 21 the request for payment is received by County more than sixty (60) days after this Agreement 22 has terminated or expired. 23 4.16 Recoupments and Audits. County shall recapture from Contractor the value of any 24 services or other expenditures determined to be ineligible based on the County or State 25 monitoring results. The County reserves the right to enter into a repayment agreement with 26 Contractor, with total monthly payments not to exceed twelve (12) months from the date of the 27 repayment agreement, to recover the amount of funds to be recouped. The County has the 28 discretion to extend the repayment plan up to a total of twenty-four (24) months from the date of 14 1 the repayment agreement. The repayment agreement may be made with the signed written 2 approval of County's DBH Director, or designee, and respective Contractor through a 3 repayment agreement. The monthly repayment amounts may be netted against the Contractor's 4 monthly billing for services rendered during the month, or the County may, in its sole discretion, 5 forego a repayment agreement and recoup all funds immediately. This remedy is not exclusive, 6 and County may seek requital from any other means, including, but not limited to, a separate 7 contract or agreement with Contractor. 8 Contractor shall be held financially liable for any and all future disallowances/audit 9 exceptions due to Contractor's deficiency discovered through the State audit process and 10 County utilization review for services provided during the course of this Agreement. At County's 11 election, the disallowed amount will be remitted within forty-five (45) days to County upon 12 notification or shall be withheld from subsequent payments to Contractor. Contractor shall not 13 receive reimbursement for any units of services rendered that are disallowed or denied by the 14 Fresno County Mental Health Plan (Mental Health Plan) utilization review process or through 15 the State of California DHCS audit and review process, cost report audit settlement if applicable, 16 for Medi-Cal eligible beneficiaries. 17 4.17 Incidental Expenses. The Contractor is solely responsible for all of its costs and 18 expenses that are not specified as payable by the County under this Agreement. If Contractor 19 fails to comply with any provision of this Agreement, County shall be relieved of its obligation for 20 further compensation. 21 4.18 Restrictions and Limitations. This Agreement shall be subject to any restrictions, 22 limitations, and/or conditions imposed by County or state or federal funding sources that may in 23 any way affect the fiscal provisions of, or funding for this Agreement. This Agreement is also 24 contingent upon sufficient funds being made available by County, state, or federal funding 25 sources for the term of the Agreement. If the federal or state governments reduce financial 26 participation in the Medi-Cal program, County agrees to meet with Contractor to discuss 27 renegotiating the services required by this Agreement. 28 15 1 Funding is provided by fiscal year. Any unspent fiscal year appropriation does not roll 2 over and is not available for services provided in subsequent years. 3 In the event that funding for these services is delayed by the State Controller, County 4 may defer payments to Contractor. The amount of the deferred payment shall not exceed the 5 amount of funding delayed by the State Controller to the County. The period of time of the 6 deferral by County shall not exceed the period of time of the State Controller's delay of payment 7 to County plus forty-five (45) days. 8 4.19 Additional Financial Requirements. County has the right to monitor the 9 performance of this Agreement to ensure the accuracy of claims for reimbursement and 10 compliance with all applicable laws and regulations. 11 Contractor must comply with the False Claims Act employee training and policy 12 requirements set forth in 42 U.S.C. 1396a(a)(68) and as the Secretary of the United States 13 Department of Health and Human Services may specify. 14 Contractor agrees that no part of any federal funds provided under this Agreement shall 15 be used to pay the salary of an individual per fiscal year at a rate in excess of Level 1 of the 16 Executive Schedule at https://www.opm.gov/ (U.S. Office of Personnel Management), as from 17 time to time amended. 18 Federal Financial Participation is not available for any amount furnished to an Excluded 19 individual or entity, or at the direction of a physician during the period of exclusion when the 20 person providing the service knew or had reason to know of the exclusion, or to an individual or 21 entity when the County failed to suspend payments during an investigation of a credible 22 allegation of fraud [42 U.S.C. section 1396b(i)(2)]. 23 Contractor must maintain financial records for a minimum period of ten (10) years or until 24 any dispute, audit or inspection is resolved, whichever is later. Contractor will be responsible for 25 any disallowances related to inadequate documentation. 26 4.20 Contractor Prohibited from Redirection of Contracted Funds. Contractor may 27 not redirect or transfer funds from one funded program to another funded program under which 28 16 1 Contractor provides services pursuant to this Agreement except through a duly executed 2 amendment to this Agreement. 3 Contractor may not charge services delivered to an eligible person served under one 4 funded program to another funded program unless the person served is also eligible for services 5 under the second funded program. 6 4.21 Financial Audit Report Requirements for Pass-Through Entities. If County 7 determines that Contractor is a "subrecipient" (also known as a "pass-through entity") as defined 8 in 2 C.F.R. § 200 et seq., Contractor represents that it will comply with the applicable cost 9 principles and administrative requirements including claims for payment or reimbursement by 10 County as set forth in 2 C.F.R. § 200 et seq., as may be amended from time to time. Contractor 11 shall observe and comply with all applicable financial audit report requirements and standards. 12 Financial audit reports must contain a separate schedule that identifies all funds included 13 in the audit that are received from or passed through the County. County programs must be 14 identified by Agreement number, Agreement amount, Agreement period, and the amount 15 expended during the fiscal year by funding source. 16 Contractor will provide a financial audit report including all attachments to the report and 17 the management letter and corresponding response within six months of the end of the audit 18 year to the County's DBH Director, or designee. The County's Director, or designee, is 19 responsible for providing the audit report to the County Auditor. 20 Contractor must submit any required corrective action plan to the County simultaneously 21 with the audit report or as soon thereafter as it is available. The County shall monitor 22 implementation of the corrective action plan as it pertains to services provided pursuant to this 23 Agreement. 24 Article 5 25 Term of Agreement 26 5.1 Term. This Agreement is effective on July 1, 2023, and terminates on June 30, 2024 27 except as provided in section 5.2, "Extension," or Article 7, "Termination and Suspension," 28 below. 17 1 5.2 Extension. The term of this Agreement may be extended for no more than a one- 2 year period only upon written approval of both parties at least thirty (30) days before the first day 3 of the one-year extension period. The County's DBH Director, or designee, is authorized to sign 4 the written approval on behalf of the County based on the Contractor's satisfactory 5 performance. The extension of this Agreement by the County is not a waiver or compromise of 6 any default or breach of this Agreement by the Contractor existing at the time of the extension 7 whether or not known to the County. 8 Article 6 9 Notices 10 6.1 Contact Information. The persons and their addresses having authority to give and 11 receive notices provided for or permitted under this Agreement include the following: 12 For the County: Director, Department of Behavioral Health 13 County of Fresno 1925 E. Dakota Avenue 14 Fresno, CA 93726 15 For the Contractor: President/CEO 16 Central Star Behavioral Health, Inc. 1501 Hughes Way, Suite 150 17 Long Beach, CA 90810 18 6.2 Change of Contact Information. Either party may change the information in section 19 6.1 by giving notice as provided in section 6.3. 20 6.3 Method of Delivery. Each notice between the County and the Contractor provided 21 for or permitted under this Agreement must be in writing, state that it is a notice provided under 22 this Agreement, and be delivered either by personal service, by first-class United States mail, by 23 an overnight commercial courier service, by telephonic facsimile transmission, or by Portable 24 Document Format (PDF) document attached to an email. 25 (A) A notice delivered by personal service is effective upon service to the recipient. 26 (B) A notice delivered by first-class United States mail is effective three (3) County 27 business days after deposit in the United States mail, postage prepaid, addressed to the 28 recipient. 18 1 (C)A notice delivered by an overnight commercial courier service is effective one (1) 2 County business day after deposit with the overnight commercial courier service, 3 delivery fees prepaid, with delivery instructions given for next day delivery, addressed to 4 the recipient. 5 6.4 Claims Presentation. For all claims arising from or related to this Agreement, 6 nothing in this Agreement establishes, waives, or modifies any claims presentation 7 requirements or procedures provided by law, including the Government Claims Act (Division 3.6 8 of Title 1 of the Government Code, beginning with section 810). 9 6.5 Notification of Changes. Contractor shall notify County in writing of any change in 10 organizational name, Head of Service or principal business at least fifteen (15) business days in 11 advance of the change. Contractor shall notify County of a change of service location at least 12 six (6) months in advance to allow County sufficient time to comply with site certification 13 requirements. Said notice shall become part of this Agreement upon acknowledgment in writing 14 by the County, and no further amendment of the Agreement shall be necessary provided that 15 such change of address does not conflict with any other provisions of this Agreement. 16 Contractor must immediately notify County of a change in ownership, organizational 17 status, licensure, or ability of Contractor to provide the quantity or quality of the contracted 18 services in a and in no event more than fifteen (15) days of the change. 19 Article 7 20 Termination and Suspension 21 7.1 Termination for Non-Allocation of Funds. The terms of this Agreement are 22 contingent on the approval of funds by the appropriating government agency. If sufficient funds 23 are not allocated, then the County, upon at least thirty (30) days' advance written notice to the 24 Contractor, may: 25 (A) Modify the services provided by the Contractor under this Agreement; or 26 (B) Terminate this Agreement. 27 7.2 Termination for Breach. 28 19 1 (A) Upon determining that a breach (as defined in paragraph (C) below) has 2 occurred, the County may give written notice of the breach to the Contractor. The written 3 notice may suspend performance under this Agreement and must provide at least thirty 4 (30) days for the Contractor to cure the breach. 5 (B) If the Contractor fails to cure the breach to the County's satisfaction within the 6 time stated in the written notice, the County may terminate this Agreement immediately. 7 (C) For purposes of this section, a breach occurs when, in the determination of the 8 County, the Contractor has: 9 (1) Obtained or used funds illegally or improperly; 10 (2) Failed to comply with any part of this Agreement; 11 (3) Submitted a substantially incorrect or incomplete report to the County; or 12 (4) Improperly performed any of its obligations under this Agreement. 13 7.3 Termination without Cause. In circumstances other than those set forth above, the 14 County may terminate this Agreement by giving at least thirty (30) days advance written notice 15 to the Contractor. 16 7.4 No Penalty or Further Obligation. Any termination of this Agreement by the County 17 under this Article 7 is without penalty to or further obligation of the County. 18 7.5 County's Rights upon Termination. Upon termination for breach under this Article 19 7, the County may demand repayment by the Contractor of any monies disbursed to the 20 Contractor under this Agreement that, in the County's sole judgment, were not expended in 21 compliance with this Agreement. The Contractor shall promptly refund all such monies upon 22 demand. This section survives the termination of this Agreement. 23 In the event this Agreement is terminated, Contractor shall be entitled to compensation 24 for all Specialty Mental Health Services (SMHS) satisfactorily provided pursuant to the terms 25 and conditions of this Agreement through and including the effective date of termination. This 26 provision shall not limit or reduce any damages owed to the County due to a breach of this 27 Agreement by Contractor. 28 20 1 Article 8 2 Informing Materials for Persons Served 3 8.1 Basic Information Requirements. Contractor shall provide information in a manner 4 and format that is easily understood and readily accessible to the persons served (42 C.F.R. § 5 438.10(c)(1)). Contractor shall provide all written materials for persons served in easily 6 understood language, format, and alternative formats that take into consideration the special 7 needs of individuals in compliance with 42 C.F.R. § 438.10(d)(6). Contractor shall inform the 8 persons served that information is available in alternate formats and how to access those 9 formats in compliance with 42 C.F.R. § 438.10. 10 Contractor shall provide the required information in this section to each individual 11 receiving SMHS under this Agreement and upon request (1915(b) Medi-Cal Specialty Mental 12 Health Services Waiver, § (2), subd. (d), at p. 26., attachments 3, 4; Cal. Code Regs., tit. 9, § 13 1810.360(e)). 14 Contractor shall utilize the County's website that provides the content required in this 15 section and 42 C.F.R. § 438.10 and complies with all requirements regarding the same set forth 16 in 42 C.F.R. § 438.10. Contractor shall use the DHCS/County-developed beneficiary handbook and persons 17 ( §§ ( )( )( ) ( )( )) served notices 42 C.F.R. 438.10 c 4 ii , 438.62 b( )(3))served 18 8.2 Electronic Submission. Persons served information required in this section may 19 only be provided electronically by the Contractor if all of the following conditions are met: 20 (A) The format is readily accessible; 21 (B) The information is placed in a location on the Contractor's website that is 22 prominent and readily accessible; 23 (C)The information is provided in an electronic form which can be electronically retained and printed; 24 (D)The information is consistent with the content and language requirements of this 25 Agreement; 26 (E) The individual is informed that the information is available in paper form without 27 charge upon request and the Contractor shall provide it upon request within five (5) 28 business days (42 C.F.R. § 438.10(c)(6)). 21 1 8.3 Language and Format. Contractor shall provide all written materials, including 2 taglines, for persons served or potential persons served in a font size no smaller than twelve 3 (12) point (42 C.F.R. 438.10(d)(6)(ii)). 4 Contractor shall ensure its written materials that are critical to obtaining services are 5 available in alternative formats, upon request of the person served or potential person served at 6 no cost. Contractor shall make its written materials that are critical to obtaining services, 7 including, at a minimum, provider directories, beneficiary handbook, appeal and grievance 8 notices, denial and termination notices, and the Contractor's mental health education materials, 9 available in the prevalent non-English languages in the County (42 C.F.R. § 438.10(d)(3)). 10 (A) Contractor shall notify persons served, prospective persons served, and 11 members of the public that written translation is available in prevalent languages free of cost and how to access those materials (42 C.F.R. § 438.10(d)(5)(i), (iii); Welfare & Inst. 12 Code § 14727(a)(1); Cal. Code Regs. tit. 9 § 1810.410, subd. (e), para. (4)). 13 Contractor shall make auxiliary aids and services available upon request and free of 14 charge to each person served (42 C.F.R. § 438.10(d)(3)-(4)). 15 Contractor shall make oral interpretation and auxiliary aids, such as Teletypewriter 16 Telephone/Text Telephone (TTY/TDY) and American Sign Language (ASL), available and free of charge for any language in compliance with 42 C.F.R. § 438.10(d)(2), (4)-(5). 17 Taglines for written materials critical to obtaining services must be printed in a conspicuously 18 visible font size, no smaller than twelve (12) point font. 19 8.4 Beneficiary Informing Materials. Each person served must receive and have 20 access to the beneficiary informing materials upon request by the individual and when first 21 receiving SMHS from Contractor. Beneficiary informing materials include but are not limited to: 22 (A) Consumer Handbook 23 (B) Provider Directory 24 (C) Grievance form 25 (D)Appeal/Expedited Appeal form 26 (E) Advance Directives brochure 27 (F) Change of Provider form 28 (G)Suggestions brochure 22 1 (H) Notice of Privacy Practices 2 (1) Notices of Adverse Benefit Determination (NOABDs — Including Denial and 3 Termination notices) 4 (J) Early & Periodic Screening, Diagnostic and Treatment (EPSDT) poster (if serving 5 individuals under the age of 21) 6 (K) Contractor shall ensure beneficiary informing material are displayed in the 7 threshold languages of Fresno County at all service sites, including but not limited to the 8 following: 9 (1) Consumer Handbook 10 (2) Provider Directory 11 (3) Grievance form 12 (4) Appeal/Expedited Appeal form 13 (5) Advance Directives brochure 14 (6) Change of Provider form 15 (7) Suggestions brochure 16 All beneficiary informing written materials will use easily understood language and 17 format (i.e., material written and formatted at a 6th grade reading level) and will use a font size 18 no smaller than 12 point. All beneficiary informing written materials shall inform beneficiaries of 19 the availability of information in alternative formats and how to make a request for an alternative 20 format. Inventory and maintenance of all beneficiary informing materials will be maintained by 21 the County's DBH Managed Care Division. Contractor will ensure that its written materials 22 include taglines or that an additional taglines document is available. 23 8.5 Beneficiary Handbook. Contractor shall provide each persons served with a 24 beneficiary handbook at the time the individual first accesses services and thereafter upon 25 request. The beneficiary handbook shall be provided to beneficiaries within fourteen (14) 26 business days after receiving notice of enrollment. 27 28 23 1 Contractor shall give each individual notice of any significant change to the information 2 contained in the beneficiary handbook at least thirty (30) days before the intended effective date 3 of change as per BHIN 22-060. 4 8.6 Accessibility. Required informing materials must be electronically available on 5 Contractor's website and must be physically available at the Contractor's facility lobby for 6 individuals' access. 7 Informing materials must be made available upon request, at no cost, in alternate 8 formats (i.e., Braille or audio) and auxiliary aids (i.e., California Relay Service (CRS) 711 and 9 American Sign Language) and must be provided to persons served within five (5) business 10 days. Large print materials shall be in a minimum of eighteen (18) point font size. 11 Informing materials will be considered provided to the individual if Contractor does one 12 or more of the following: 13 (A) Mails a printed copy of the information to the persons served's mailing address before the individual receives their first specialty mental health service; 14 (B) Mails a printed copy of the information upon the individual's request to their 15 mailing address; 16 (C) Provides the information by email after obtaining the persons served's agreement 17 to receive the information by email; 18 (D) Posts the information on the Contractor's website and advises the person served in paper or electronic form that the information is available on the internet and includes 19 applicable internet addresses, provided that individuals with disabilities who cannot 20 access this information online are provided auxiliary aids and services upon request and 21 at no cost; or, 22 (E) Provides the information by any other method that can reasonably be expected 23 to result in the person served receiving that information. If Contractor provides informing materials in person, when the individual first receives specialty mental health services, 24 the date and method of delivery shall be documented in the persons served's file. 25 8.7 Provider Directory. Contractor must follow the County's provider directory policy, in 26 compliance with MHSUDS IN 18-020. 27 Contractor must make available to persons served, in paper form upon request and 28 electronic form, specified information about the County provider network as per 42 C.F.R. § 438.10(h). The most current provider directory is electronically available on the County website 24 1 and is updated by the County no later than thirty (30) calendar days after information is received 2 to update provider information. A paper provider directory must be updated at least monthly as 3 set forth in 42 C.F.R. § 438.10(h)(3)(i). Any changes to information published in the provider directory must be reported to the 4 County within two (2) weeks of the change. 5 Contractor will only need to report changes/updates to the provider directory for 6 licensed, waivered, or registered mental health providers. 7 Article 9 8 Independent Contractor 9 9.1 Status. In performing under this Agreement, the Contractor, including its officers, 10 agents, employees, and volunteers, is at all times acting and performing as an independent 11 contractor, in an independent capacity, and not as an officer, agent, servant, employee,joint 12 venturer, partner, or associate of the County. 13 9.2 Verifying Performance. The County has no right to control, supervise, or direct the 14 manner or method of the Contractor's performance under this Agreement, but the County may 15 verify that the Contractor is performing according to the terms of this Agreement. 16 9.3 Benefits. Because of its status as an independent contractor, the Contractor has no 17 right to employment rights or benefits available to County employees. The Contractor is solely 18 responsible for providing to its own employees all employee benefits required by law. The 19 Contractor shall save the County harmless from all matters relating to the payment of 20 Contractor's employees, including compliance with Social Security withholding and all related 21 regulations. 22 9.4 Services to Others. The parties acknowledge that, during the term of this 23 Agreement, the Contractor may provide services to others unrelated to the County. 24 9.5 Operating Costs. Contractor shall provide all personnel, supplies, and operating 25 expenses of any kind required for the performance of this Agreement. 26 9.6 Additional Responsibilities. The parties acknowledge that, during the term of this 27 Agreement, the Contractor will be performing hiring, training, and credentialing of staff, and 28 County will be performing additional staff credentialing to ensure compliance with State and Federal regulations. 25 1 9.7 Subcontracts. Contractor shall obtain written approval from County's DBH Director, 2 or designee, before subcontracting any of the services delivered under this Agreement. 3 County's DBH Director, or designee, retains the right to approve or reject any request for 4 subcontracting services. Any transferee, assignee, or subcontractor will be subject to all 5 applicable provisions of this Agreement, and all applicable State and Federal regulations. 6 Contractor shall be held primarily responsible by County for the performance of any transferee, 7 assignee, or subcontractor unless otherwise expressly agreed to in writing by County's DBH 8 Director, or designee. The use of subcontractors by Contractor shall not entitle Contractor to 9 any additional compensation that is provided for under this Agreement. 10 Contractor shall remain legally responsible for the performance of all terms and 11 conditions of this Agreement, including, without limitation, all SMHS provided by third parties 12 under subcontracts, whether approved by the County or not. 13 Article 10 14 Indemnity and Defense 15 10.1 Indemnity. The Contractor shall indemnify and hold harmless and defend the 16 County (including its officers, agents, employees, and volunteers) against all claims, demands, 17 injuries, damages, costs, expenses (including attorney fees and costs), fines, penalties, and 18 liabilities of any kind to the County, the Contractor, or any third party that arise from or relate to 19 the performance or failure to perform by the Contractor (or any of its officers, agents, 20 subcontractors, or employees) under this Agreement. The County may conduct or participate in 21 its own defense without affecting the Contractor's obligation to indemnify and hold harmless or 22 defend the County. 23 10.2 Survival. This Article 10 survives the termination of this Agreement. 24 Article 11 25 Insurance 26 11.1 The Contractor shall comply with all the insurance requirements in Exhibit H to this 27 Agreement. 28 26 1 Article 12 2 Assurances 3 12.1 Certification of Non-exclusion or Suspension from Participation in a Federal 4 Health Care Program. 5 (A) In entering into this Agreement, Contractor certifies that it is not excluded from 6 participation in Federal Health Care Programs under either Section 1128 or 1128A of the 7 Social Security Act. Failure to so certify will render all provisions of this Agreement null 8 and void and may result in the immediate termination of this Agreement. 9 (B) In entering into this Agreement, Contractor certifies, that the Contractor does not 10 employ or subcontract with providers or have other relationships with providers excluded 11 from participation in Federal Health Care Programs, including Medi-Cal/Medicaid or 12 procurement activities, as set forth in 42 C.F.R. §438.610. Contractor shall conduct initial 13 and monthly exclusion and suspension searches of the following databases and provide 14 evidence of these completed searches when requested by County, DHCS or the US 15 Department of Health and Human Services (DHHS): 16 (1) www.oig.hhs.gov/exclusions - Office of Inspector General's List of Excluded 17 Individuals/Entities (LEIE) Federal Exclusions 18 (2) www.sam.gov/content/exclusions - General Service Administration (GSA) 19 Exclusions Extractwww.Medi-Cal.ca.gov - Suspended & Ineligible Provider List 20 (3) https://nppes.cros.hhs.gov/#/- National Plan and Provider Enumeration 21 System (NPPES) 22 (4) any other database required by DHCS or US DHHS. 23 (C) In entering into this Agreement, Contractor certifies, that Contractor does not 24 employ staff or individual contractors/vendors that are on the Social Security 25 Administration's Death Master File. Contractor shall check the database prior to 26 employing staff or individual contractors/vendors and provide evidence of these 27 completed searches when requested by the County, DHCS or the US DHHS. 28 27 1 (D) Contractor is required to notify County immediately if Contractor becomes aware 2 of any information that may indicate their (including employees/staff and individual 3 contractors/vendors) potential placement on an exclusions list. 4 (E) Contractor shall screen and periodically revalidate all network providers in 5 accordance with the requirements of 42 C.F.R., Part 455, Subparts B and E. 6 (F) Contractor must confirm the identity and determine the exclusion status of all its 7 providers, as well as any person with an ownership or control interest, or who is an 8 agent or managing employee of the contracted agency through routine checks of federal 9 and state databases. This includes the Social Security Administration's Death Master 10 File, NPPES, the Office of Inspector General's LEIE, the Medi-Cal Suspended and 11 Ineligible Provider List (S&I List) as consistent with the requirements of 42 C.F.R. § 12 455.436. 13 (G) If Contractor finds a provider that is excluded, it must promptly notify the County 14 as per 42 C.F.R. § 438.608(a)(2), (4). The Contractor shall not certify or pay any 15 Excluded provider with Medi-Cal funds, must treat any payments made to an excluded 16 provider as an overpayment, and any such inappropriate payments may be subject to 17 recovery. 18 Article 13 19 Inspections, Audits, and Public Records 20 13.1 Inspection of Documents. The Contractor shall make available to the County, and 21 the County may examine at any time during business hours and as often as the County deems 22 necessary, all of the Contractor's records and data with respect to the matters covered by this 23 Agreement, excluding attorney-client privileged communications. The Contractor shall, upon 24 request by the County, permit the County to audit and inspect all of such records and data to 25 ensure the Contractor's compliance with the terms of this Agreement. 26 13.2 State Audit Requirements. If the compensation to be paid by the County under this 27 Agreement exceeds $10,000, the Contractor is subject to the examination and audit of the 28 California State Auditor, as provided in Government Code section 8546.7, for a period of three 28 1 years after final payment under this Agreement. This section survives the termination of this 2 Agreement. 3 13.3 Internal Auditing. Contractors of sufficient size as determined by County shall 4 institute and conduct a Quality Assurance Process for all services provided hereunder. Said 5 process shall include at a minimum a system for verifying that all services provided and claimed 6 for reimbursement shall meet SMHS definitions and be documented accurately. 7 In addition, Contractors with medication prescribing authority shall adhere to County's 8 medication monitoring review practices. Contractor shall provide County with notification and a 9 summary of any internal audit exceptions and the specific corrective actions taken to sufficiently 10 reduce the errors that are discovered through Contractor's internal audit process. Contractor 11 shall provide this notification and summary to County as requested by the County. 12 13.4 Confidentiality in Audit Process. Contractor and County mutually agree to 13 maintain the confidentiality of Contractor's records and information of persons served, in 14 compliance with all applicable State and Federal statutes and regulations, including but not 15 limited to HIPAA and California Welfare and Institutions Code, Section 5328. Contractor shall 16 inform all of its officers, employees, and agents of the confidentiality provisions of all applicable 17 statutes. 18 Contractor's fiscal records shall contain sufficient data to enable auditors to perform a 19 complete audit and shall be maintained in conformance with standard procedures and 20 accounting principles. 21 Contractor's records shall be maintained as required by DBH and DHCS on forms 22 furnished by DHCS or the County. All statistical data or information requested by the County's 23 DBH Director, or designee, shall be provided by the Contractor in a complete and timely 24 manner. 25 13.5 Reasons for Recoupment. County will conduct periodic audits of Contractor files to 26 ensure appropriate clinical documentation, high quality service provision and compliance with 27 applicable federal, state and county regulations. 28 29 1 Such audits may result in requirements for Contractor to reimburse County for services 2 previously paid in the following circumstances: 3 (A) Identification of Fraud, Waste or Abuse as defined in federal regulation 4 (1) Fraud and abuse are defined in C.F.R. Title 42, § 455.2 and W&I Code, 5 section 14107.11, subdivision (d). 6 (2) Definitions for "fraud," "waste," and "abuse" can also be found in the Medicare 7 Managed Care Manual available at https://www.cros.gov/Regulations-and- 8 Guidance/Guidance/Manuals 9 (B) Overpayment of Contractor by County due to errors in claiming or 10 documentation. 11 (C) Other reasons specified in the SMHS Reasons for Recoupment document 12 released annually by DHCS and posted on the DHCS BHIN website. 13 Contractor shall reimburse County for all overpayments identified by Contractor, County, 14 and/or state or federal oversight agencies as an audit exception within the timeframes required 15 by law or Country or state or federal agency. Funds owed to County will be due within forty-five 16 (45) days of notification by County, or County shall withhold future payments until all excess 17 funds have been recouped by means of an offset against any payments then or thereafter owing 18 to County under this or any other Agreement between the County and Contractor. 19 13.6 Cooperation with Audits. Contractor shall cooperate with County in any review 20 and/or audit initiated by County, DHCS, or any other applicable regulatory body. This 21 cooperation may include such activities as onsite program, fiscal, or chart reviews and/or audits. 22 In addition, Contractor shall comply with all requests for any documentation or files 23 including, but not limited to, files for persons served. 24 Contractor shall notify the County of any scheduled or unscheduled external evaluation 25 or site visits when it becomes aware of such visit. County shall reserve the right to attend any or 26 all parts of external review processes. 27 Contractor shall allow inspection, evaluation and audit of its records, documents and 28 facilities for ten (10) years from the term end date of this Agreement or in the event Contractor 30 1 has been notified that an audit or investigation of this Agreement has been commenced, until 2 such time as the matter under audit or investigation has been resolved, including the exhaustion 3 of all legal remedies, whichever is later pursuant to 42 C.F.R.§§ 438.3(h) and 438.2301(3)(i-iii). 4 13.7 Single Audit Clause. If Contractor expends Seven Hundred Fifty Thousand and 5 No/100 Dollars ($750,000.00) or more in Federal and Federal flow-through monies, Contractor 6 agrees to conduct an annual audit in accordance with the requirements of the Single Audit 7 Standards as set forth in Office of Management and Budget (OMB) 2 CFR 200. Contractor shall 8 submit said audit and management letter to County. The audit must include a statement of 9 findings or a statement that there were no findings. If there were negative findings, Contractor 10 must include a corrective action plan signed by an authorized individual. Contractor agrees to 11 take action to correct any material non-compliance or weakness found as a result of such audit. 12 Such audit shall be delivered to County's DBH Finance Division for review within nine (9) 13 months of the end of any fiscal year in which funds were expended and/or received for the 14 program. Failure to perform the requisite audit functions as required by this Agreement may 15 result in County performing the necessary audit tasks, or at County's option, contracting with a 16 public accountant to perform said audit, or may result in the inability of County to enter into 17 future agreements with Contractor. All audit costs related to this Agreement are the sole 18 responsibility of Contractor. 19 A single audit report is not applicable if Contractor's Federal contracts do not exceed the 20 Seven Hundred Fifty Thousand and No/100 Dollars ($750,000.00) requirement or Contractor's 21 only funding is through Drug-related Medi-Cal. If a single audit is not applicable, a program audit 22 must be performed and a program audit report with management letter shall be submitted by 23 Contractor to County as a minimum requirement to attest to Contractor solvency. Said audit 24 report shall be delivered to County's DBH Finance Division for review no later than nine (9) 25 months after the close of the fiscal year in which the funds supplied through this Agreement are 26 expended. Failure to comply with this Act may result in County performing the necessary audit 27 tasks or contracting with a qualified accountant to perform said audit. All audit costs related to 28 this Agreement are the sole responsibility of Contractor who agrees to take corrective action to 31 1 eliminate any material noncompliance or weakness found as a result of such audit. Audit work 2 performed by County under this paragraph shall be billed to Contractor at County cost, as 3 determined by County's Auditor-Controller/Treasurer-Tax Collector. 4 Contractor shall make available all records and accounts for inspection by County, the 5 State of California, if applicable, the Controller General of the United States, the Federal Grantor 6 Agency, or any of their duly authorized representatives, at all reasonable times for a period of at 7 least three (3) years following final payment under this Agreement or the closure of all other 8 pending matters, whichever is later. 9 13.8 Public Records. The County is not limited in any manner with respect to its public 10 disclosure of this Agreement or any record or data that the Contractor may provide to the 11 County. The County's public disclosure of this Agreement or any record or data that the 12 Contractor may provide to the County may include but is not limited to the following: 13 (A) The County may voluntarily, or upon request by any member of the public or 14 governmental agency, disclose this Agreement to the public or such governmental 15 agency. 16 (B) The County may voluntarily, or upon request by any member of the public or 17 governmental agency, disclose to the public or such governmental agency any record or 18 data that the Contractor may provide to the County, unless such disclosure is prohibited 19 by court order. 20 (C)This Agreement, and any record or data that the Contractor may provide to the 21 County, is subject to public disclosure under the Ralph M. Brown Act (California 22 Government Code, Title 5, Division 2, Part 1, Chapter 9, beginning with section 54950). 23 (D)This Agreement, and any record or data that the Contractor may provide to the 24 County, is subject to public disclosure as a public record under the California Public 25 Records Act (California Government Code, Title 1, Division 7, Chapter 3.5, beginning 26 with section 6250) ("CPRA"). 27 (E) This Agreement, and any record or data that the Contractor may provide to the 28 County, is subject to public disclosure as information concerning the conduct of the 32 1 people's business of the State of California under California Constitution, Article 1, 2 section 3, subdivision (b). 3 (F) Any marking of confidentiality or restricted access upon or otherwise made with 4 respect to any record or data that the Contractor may provide to the County shall be 5 disregarded and have no effect on the County's right or duty to disclose to the public or 6 governmental agency any such record or data. 7 13.9 Public Records Act Requests. If the County receives a written or oral request 8 under the CPRA to publicly disclose any record that is in the Contractor's possession or control, 9 and which the County has a right, under any provision of this Agreement or applicable law, to 10 possess or control, then the County may demand, in writing, that the Contractor deliver to the 11 County, for purposes of public disclosure, the requested records that may be in the possession 12 or control of the Contractor. Within five business days after the County's demand, the 13 Contractor shall (a) deliver to the County all of the requested records that are in the Contractor's 14 possession or control, together with a written statement that the Contractor, after conducting a 15 diligent search, has produced all requested records that are in the Contractor's possession or 16 control, or (b) provide to the County a written statement that the Contractor, after conducting a 17 diligent search, does not possess or control any of the requested records. The Contractor shall 18 cooperate with the County with respect to any County demand for such records. If the 19 Contractor wishes to assert that any specific record or data is exempt from disclosure under the 20 CPRA or other applicable law, it must deliver the record or data to the County and assert the 21 exemption by citation to specific legal authority within the written statement that it provides to 22 the County under this section. The Contractor's assertion of any exemption from disclosure is 23 not binding on the County, but the County will give at least 10 days' advance written notice to 24 the Contractor before disclosing any record subject to the Contractor's assertion of exemption 25 from disclosure. The Contractor shall indemnify the County for any court-ordered award of costs 26 or attorney's fees under the CPRA that results from the Contractor's delay, claim of exemption, 27 failure to produce any such records, or failure to cooperate with the County with respect to any 28 County demand for any such records. 33 1 Article 14 2 Right to Monitor 3 14.1 Right to Monitor. County or any subdivision or appointee thereof, and the State of 4 California or any subdivision or appointee thereof, including the Auditor General, shall have 5 absolute right to review and audit all records, books, papers, documents, corporate minutes, 6 financial records, staff information, records of persons served, other pertinent items as 7 requested, and shall have absolute right to monitor the performance of Contractor in the delivery 8 of services provided under this Agreement. Full cooperation shall be given by the Contractor in 9 any auditing or monitoring conducted, according to this agreement. 10 14.2 Accessibility. Contractor shall make all of its premises, physical facilities, 11 equipment, books, records, documents, agreements, computers, or other electronic systems 12 pertaining to Medi-Cal enrollees, Medi-Cal-related activities, services, and activities furnished 13 under the terms of this Agreement, or determinations of amounts payable available at any time 14 for inspection, examination, or copying by County, the State of California or any subdivision or 15 appointee thereof, CMS, U.S. Department of Health and Human Services (HHS) Office of 16 Inspector General, the United States Controller General or their designees, and other 17 authorized federal and state agencies. This audit right will exist for at least ten years from the 18 final date of the Agreement period or in the event the Contractor has been notified that an audit 19 or investigation of this Agreement has commenced, until such time as the matter under audit or 20 investigation has been resolved, including the exhaustion of all legal remedies, whichever is 21 later (42 CFR §438.230(c)(3)(I)-(ii)). 22 The County, DHCS, CMS, or the HHS Office of Inspector General may inspect, 23 evaluate, and audit the Contractor at any time if there is a reasonable possibility of fraud or 24 similar risk. The Department's inspection shall occur at the Contractor's place of business, 25 premises, or physical facilities (42 CFR §438.230(c)(3)(iv)). 26 14.3 Cooperation. Contractor shall cooperate with County in the implementation, 27 monitoring and evaluation of this Agreement and comply with any and all reporting requirements 28 established by County. Should County identify an issue or receive notification of a complaint or 34 1 potential/actual/suspected violation of requirements, County may audit, monitor, and/or request 2 information from Contractor to ensure compliance with laws, regulations, and requirements, as 3 applicable. 4 14.4 Probationary Status. County reserves the right to place Contractor on probationary 5 status, as referenced in the Probationary Status Article, should Contractor fail to meet 6 performance requirements; including, but not limited to violations such as high disallowance 7 rates, failure to report incidents and changes as contractually required, failure to correct issues, 8 inappropriate invoicing, untimely and inaccurate data entry, not meeting performance outcomes 9 expectations, and violations issued directly from the State. Additionally, Contractor may be 10 subject to Probationary Status or termination if agreement monitoring and auditing corrective 11 actions are not resolved within specified timeframes. 12 14.5 Record Retention. Contractor shall retain all records and documents originated or 13 prepared pursuant to Contractor's performance under this Agreement, including grievance and 14 appeal records, and the data, information and documentation specified in 42 C.F.R. parts 15 438.604, 438.606, 438.608, and 438.610 for a period of no less than ten years from the term 16 end date of this Agreement or until such time as the matter under audit or investigation has 17 been resolved. Records and documents include but are not limited to all physical and electronic 18 records and documents originated or prepared pursuant to Contractor's or subcontractor's 19 performance under this Agreement including working papers, reports, financial records and 20 documents of account, records of persons served, prescription files, subcontracts, and any 21 other documentation pertaining to covered services and other related services for persons 22 served. 23 14.6 Record Maintenance. Contractor shall maintain all records and management books 24 pertaining to service delivery and demonstrate accountability for agreement performance and 25 maintain all fiscal, statistical, and management books and records pertaining to the program. 26 Records should include, but not be limited to, monthly summary sheets, sign-in sheets, and 27 other primary source documents. Fiscal records shall be kept in accordance with Generally 28 Accepted Accounting Principles and must account for all funds, tangible assets, revenue and 35 1 expenditures. Fiscal records must also comply with the Code of Federal Regulations (CFR), 2 Title II, Subtitle A, Chapter 11, Part 200, Uniform Administrative Requirements, Cost Principles, 3 and Audit Requirements for Federal Awards. 4 All records shall be complete and current and comply with all Agreement requirements. 5 Failure to maintain acceptable records per the preceding requirements shall be considered 6 grounds for withholding of payments for billings submitted and for termination of Agreement. 7 Contractor shall maintain records of persons served and community service in 8 compliance with all regulations set forth by local, state, and federal requirements, laws, and 9 regulations, and provide access to clinical records by County staff. 10 Contractor shall comply with the Article 18 and Article 1 regarding relinquishing or 11 maintaining medical records. 12 Contractor shall agree to maintain and retain all appropriate service and financial 13 records for a period of at least ten (10) years from the date of final payment, the final date of the 14 contract period, final settlement, or until audit findings are resolved, whichever is later. 15 14.7 Financial Reports. Contractor shall submit audited financial reports on an annual 16 basis to the County. The audit shall be conducted in accordance with Generally Accepted 17 Accounting Principles and generally accepted auditing standards. 18 14.8 Agreement Termination. In the event the Agreement is terminated, ends its 19 designated term or Contractor ceases operation of its business, Contractor shall deliver or make 20 available to County all financial records that may have been accumulated by Contractor or 21 subcontractor under this Agreement, whether completed, partially completed or in progress 22 within seven (7) calendar days of said termination/end date. 23 14.9 Facilities and Assistance. Contractor shall provide all reasonable facilities and 24 assistance for the safety and convenience of the County's representatives in the performance of 25 their duties. All inspections and evaluations shall be performed in such a manner that will not 26 unduly delay the work of Contractor. 27 14.10 County Discretion to Revoke. County has the discretion to revoke full or partial 28 provisions of the Agreement, delegated activities or obligations, or application of other remedies 36 1 permitted by state or federal law when the County or DHCS determines Contractor has not 2 performed satisfactorily. 3 14.11 Site Inspection. Without limiting any other provision related to inspections or audits 4 otherwise set forth in this Agreement, Contractor shall permit authorized County, state, and/or 5 federal agency(ies), through any authorized representative, the right to inspect or otherwise 6 evaluate the work performed or being performed hereunder including subcontract support 7 activities and the premises which it is being performed. Contractor shall provide all reasonable 8 assistance for the safety and convenience of the authorized representative in the performance 9 of their duties. All inspections and evaluations shall be made in a manner that will not unduly 10 delay the work of the Contractor. 11 Article 15 12 Complaints Logs and Grievances 13 15.1 Documentation. Contractor shall log complaints and the disposition of all complaints 14 from a person served or their family. Contractor shall provide a copy of the detailed complaint 15 log entries concerning County-sponsored persons served to County at monthly intervals by the 16 tenth (10th) day of the following month, in a format that is mutually agreed upon. Contractor 17 shall allow beneficiaries or their representative to file a grievance either orally, or in writing at 18 any time with the Mental Health Plan. In the event Contractor is notified by a beneficiary or their 19 representative of a discrimination grievance, Contractor shall report discrimination grievances to 20 the Mental Health Plan within 24 hours. The Contractor shall not require a beneficiary or their 21 representative to file a Discrimination Grievance with the Mental Health Plan before filing the 22 complaint directly with the DHCS Office of Civil Rights and the U.S. Health and Human Services 23 Office for Civil Rights. 24 15.2 Rights of Persons Served. Contractor shall post signs informing persons served of 25 their right to file a complaint or grievance, appeals, and expedited appeals. In addition, 26 Contractor shall inform every person served of their rights as set forth in Exhibit I. 27 15.3 Incident Reporting. Contractor shall file an incident report for all incidents involving 28 persons served, following the protocol identified in Exhibit J. 37 1 Article 16 2 Property of County 3 16.1 Applicability. Article 16 shall only apply to the program components and services 4 provided under operational costs. 5 16.2 Fixed Assets. County and Contractor recognize that fixed assets are tangible and 6 intangible property obtained or controlled under County for use in operational capacity and will 7 benefit County for a period more than one (1) year. 8 16.3 Agreement Assets. Assets shall be tracked on an agreement by agreement basis. 9 All of these assets shall fall into the "Equipment" category unless funding source allows for 10 additional types of assets. At a minimum, the following types of items are considered to be 11 assets: 12 (A) Computers (desktops and laptops)* 13 (B) Copiers, cell phones, tablets, and other devices with any HIPAA data 14 (C) Modular furniture 15 (D)Any items over $500 or more with a lifespan of at least two (2) years: 16 (1) Televisions 17 (2) Washers/Dryers 18 (3) Printers 19 (4) Digital Cameras 20 (5) Other equipment/furniture 21 (6) Items in total when purchased or used as a group fall into one or more of the 22 above categories 23 (E) Items of sensitive nature shall be purchased and allocated to a single agreement. 24 All items containing HIPAA data are considered sensitive. 25 Contractor shall ensure proper tracking for contact assets that include the following 26 asset attributes at a minimum: 27 (A) Description of the asset; 28 (B) The unique identifier of the asset if applicable, i.e., serial number; 38 1 (C)The acquisition date; 2 (D)The quantity of the asset; 3 (E) The location of the asset or to whom the asset is assigned; 4 (F) The cost of the asset at the time of acquisition; 5 (G)The source of grant funding if applicable; 6 (H)The disposition date, and 7 (1) The method of disposition (surplus, transferred, destroyed, lost) 8 All Contract assets shall be returned to the Department at the end of the agreement 9 period. 10 16.4 Retention and Maintenance. Assets shall be retained by County, as County 11 property, in the event this Agreement is terminated or upon expiration of this Agreement. 12 Contractor agrees to participate in an annual inventory of all County fixed and inventoried 13 assets. Upon termination or expiration of this Agreement, Contractor shall be physically present 14 when fixed and inventoried assets are returned to County possession. Contractor is responsible 15 for returning to County all County owned undepreciated fixed and inventoried assets, or the 16 monetary value of said assets if unable to produce the assets at the expiration or termination of 17 this Agreement. Contractor further agrees to the following: 18 Maintain all items of equipment in good working order and condition, normal wear and 19 tear excepted; 20 Label all items of equipment with County assigned program number, to perform periodic 21 inventories as required by County and to maintain an inventory list showing where and how the 22 equipment is being used in accordance with procedures developed by County. All such lists 23 shall be submitted to County within ten (10) days of any request therefore; and 24 Report in writing to County immediately after discovery, the loss or theft of any items of 25 equipment. For stolen items, the local law enforcement agency must be contacted, and a copy 26 of the police report submitted to County. 27 16.5 Equipment Purchase. The purchase of any equipment by Contractor with funds 28 provided hereunder shall require the prior written approval of County's DBH Director, or 39 1 designee, shall fulfill the provisions of this Agreement as appropriate, and must be directly 2 related to Contractor's services or activity under the terms of this Agreement. County may 3 refuse reimbursement for any costs resulting from equipment purchased, which are incurred by 4 Contractor, if prior written approval has not been obtained from County. 5 16.6 Modification. Contractor must obtain prior written approval from County's DBH 6 whenever there is any modification or change in the use of any property acquired or improved, 7 in whole or in part, using funds under this Agreement. If any real or personal property acquired 8 or improved with said funds identified herein is sold and/or is utilized by Contractor for a use 9 which does not qualify under this Agreement, Contractor shall reimburse County in an amount 10 equal to the current fair market value of the property, less any portion thereof attributable to 11 expenditures of funds not provided under this Agreement. These requirements shall continue in 12 effect for the life of the property. In the event this Agreement expires, the requirements for this 13 Article shall remain in effect for activities or property funded with said funds, unless action is 14 taken by the State government to relieve County of these obligations. 15 Article 17 16 Compliance 17 17.1 Compliance. Contractor agrees to comply with County's Contractor Code of 18 Conduct and Ethics and the County's Compliance Program in accordance with Exhibit K. Within 19 thirty (30) days of entering into this Agreement with County, Contractor shall ensure all of 20 Contractor's employees, agents, and subcontractors providing services under this Agreement 21 certify in writing, that he or she has received, read, understood, and shall abide by the 22 Contractor Code of Conduct and Ethics. Contractor shall ensure that within thirty (30) days of 23 hire, all new employees, agents, and subcontractors providing services under this Agreement 24 shall certify in writing that he or she has received, read, understood, and shall abide by the 25 Contractor Code of Conduct and Ethics. Contractor understands that the promotion of and 26 adherence to the Contractor Code of Conduct is an element in evaluating the performance of 27 Contractor and its employees, agents, and subcontractors. 28 40 1 Within thirty (30) days of entering into this Agreement, and annually thereafter, all 2 employees, agents, and subcontractors providing services under this Agreement shall complete 3 general compliance training, and appropriate employees, agents, and subcontractors shall 4 complete documentation and billing or billing/reimbursement training. All new employees, 5 agents, and subcontractors shall attend the appropriate training within thirty (30) days of hire. 6 Each individual who is required to attend training shall certify in writing that he or she has 7 received the required training. The certification shall specify the type of training received and the 8 date received. The certification shall be provided to County's DBH Compliance Officer at 1925 9 E. Dakota Ave, Fresno, California 93726. Contractor agrees to reimburse County for the entire 10 cost of any penalty imposed upon County by the Federal Government as a result of Contractor's 11 violation of the terms of this Agreement. 12 17.2 Compliance with State Medi-Cal Requirements. Contractor shall be required to 13 maintain Mental Health Plan organizational provider certification by Fresno County. Contractor 14 must meet Medi-Cal organization provider standards as listed in Exhibit L, "Medi-Cal 15 Organizational Provider Standards". It is acknowledged that all references to Organizational 16 Provider and/or Provider in Exhibit L shall refer to Contractor. 17 17.3 Medi-Cal Certification and Mental Health Plan Compliance. Contractor will 18 establish and maintain Medi-Cal certification or become certified within ninety (90) days of the 19 effective date of this Agreement through County to provide reimbursable services to Medi-Cal 20 eligible persons served. In addition, Contractor shall work with the County's DBH to execute the 21 process if not currently certified by County for credentialing of staff. During this process, the 22 Contractor will obtain a legal entity number established by the DHCS, a requirement for 23 maintaining Mental Health Plan organizational provider status throughout the term of this 24 Agreement. Contractor will be required to become Medi-Cal certified prior to providing services 25 to Medi-Cal eligible persons served and seeking reimbursement from the County. Contractor will 26 not be reimbursed by County for any services rendered prior to certification. 27 28 41 1 Contractor shall provide direct specialty mental health services in accordance with the 2 Mental Health Plan. Contractor must comply with the "Fresno County Mental Health Plan 3 Compliance Program and Code of Conduct" set forth in Exhibit K. 4 Contractor may provide direct specialty mental health services using unlicensed staff as 5 long as the individual is approved as a provider by the Mental Health Plan, is supervised by 6 licensed staff, works within his/her scope and only delivers allowable direct specialty mental 7 health services. It is understood that each service is subject to audit for compliance with Federal 8 and State regulations, and that County may be making payments in advance of said review. In 9 the event that a service is disapproved, County may, at its sole discretion, withhold 10 compensation or set off from other payments due the amount of said disapproved services. 11 Contractor shall be responsible for audit exceptions to ineligible dates of services or incorrect 12 application of utilization review requirements. 13 17.4 Network Adequacy. The Contractor shall ensure that all services covered under this 14 Agreement are available and accessible to persons served in a timely manner and in 15 accordance with the network adequacy standards required by regulation. (42 C.F.R. §438.206 16 (a), (c)). 17 Contractor shall submit, when requested by County and in a manner and format 18 determined by the County, network adequacy certification information to the County, utilizing a 19 provided template or other designated format. 20 Contractor shall submit updated network adequacy information to the County any time 21 there has been a significant change that would affect the adequacy and capacity of services. 22 To the extent possible and appropriately consistent with CCR, Title 9, §1830.225 and 42 23 C.F.R. §438.3 (1), the Contractor shall provide a person served the ability to choose the person 24 providing services to them. 25 17.5 Compliance Program, Including Fraud Prevention and Overpayments. 26 Contractor shall have in place a compliance program designed to detect and prevent fraud, 27 waste and abuse, as per 42 C.F.R. § 438.608(a)(1), that must include: 28 42 1 (A) Written policies, procedures, and standards of conduct that articulate the 2 organization's commitment to comply with all applicable requirements and standards 3 under the Agreement, and all applicable federal and state requirements. 4 (B) A Compliance Office (CO) who is responsible for developing and implementing 5 policies, procedures, and practices designed to ensure compliance with the 6 requirements of this Agreement and who reports directly to the CEO and the Board of 7 Directors. 8 (C)A Regulatory Compliance Committee on the Board of Directors and at the senior 9 management level charged with overseeing the organization's compliance program and 10 its compliance with the requirements under the Agreement. 11 (D)A system for training and education for the Compliance Officer, the organization's 12 senior management, and the organization's employees for the federal and state 13 standards and requirements under the Agreement. 14 (E) Effective lines of communication between the Compliance Officer and the 15 organization's employees. 16 (F) Enforcement of standards through well-publicized disciplinary guidelines. 17 (G)The establishment and implementation of procedures and a system with 18 dedicated staff for routine internal monitoring and auditing of compliance risks, prompt 19 response to compliance issues as they are raised, investigation of potential compliance 20 problems as identified in the course of self-evaluation and audits, corrections of such 21 problems promptly and thoroughly to reduce the potential for recurrence and ongoing 22 compliance with the requirements under the Agreement. 23 (H)The requirement for prompt reporting and repayment of any overpayments 24 identified. 25 17.6 Reporting. Contractor must have administrative and management arrangements or 26 procedures designed to detect and prevent fraud, waste and abuse of federal or state health 27 care funding. Contractor must report fraud and abuse information to the County including but 28 not limited to: 43 1 (A) Any potential fraud, waste, or abuse as per 42 C.F.R. § 438.608(a), (a)(7), 2 (B) All overpayments identified or recovered, specifying the overpayment due to 3 potential fraud as per 42 C.F.R. § 438.608(a), (a)(2), 4 (C) Information about changes in a persons served's circumstances that may affect 5 the person served's eligibility including changes in their residence or the death of the 6 person served as per 42 C.F.R. § 438.608(a)(3). 7 (D) Information about a change in the Contractor's circumstances that may affect the 8 network provider's eligibility to participate in the managed care program, including the 9 termination of this Agreement with the Contractor as per 42 C.F.R. § 438.608(a)(6). 10 Contractor shall implement written policies that provide detailed information about the 11 False Claims Act ("Act") and other federal and state laws described in section 1902(a)(68) of the 12 Act, including information about rights of employees to be protected as whistleblowers. 13 Contractor shall make prompt referral of any potential fraud, waste or abuse to County or 14 potential fraud directly to the State Medicaid Fraud Control Unit. 15 17.7 Overpayments. County may suspend payments to Contractor if DHCS or County 16 determine that there is a credible allegation of fraud in accordance with 42 C.F.R. §455.23. (42 17 C.F.R. §438.608 (a)(8)). 18 Contractor shall report to County all identified overpayments and reason for the 19 overpayment, including overpayments due to potential fraud. Contractor shall return any 20 overpayments to the County within 60 calendar days after the date on which the overpayment 21 was identified. (42 C.F.R. § 438.608 (a)(2), (c)(3)). 22 Article 18 23 Federal and State Laws 24 18.1 Health Insurance Portability and Accountability Act. County and Contractor each 25 consider and represent themselves as covered entities as defined by the U.S. Health Insurance 26 Portability and Accountability Act of 1996, Public Law 104-191(HIPAA) and agree to use and 27 disclose Protected Health Information (PHI) as required by law. 28 44 1 County and Contractor acknowledge that the exchange of PHI between them is only for 2 treatment, payment, and health care operations. 3 County and Contractor intend to protect the privacy and provide for the security of PHI 4 pursuant to the Agreement in compliance with HIPAA, the Health Information Technology for 5 Economic and Clinical Health Act, Public Law 111-005 (HITECH), and regulations promulgated 6 thereunder by the U.S. Department of Health and Human Services (HIPAA Regulations) and 7 other applicable laws. 8 As part of the HIPAA Regulations, the Privacy Rule and the Security Rule require 9 Contractor to enter into a agreement containing specific requirements prior to the disclosure of 10 PHI, as set forth in, but not limited to, Title 45, Sections 164.314(a), 164.502(e) and 164.504(e) 11 of the Code of Federal Regulations. 12 18.2 Physical Accessibility. In accordance with the accessibility requirements of section 13 508 of the Rehabilitation Act and the Americans with Disabilities Act of 1973, Contractor must 14 provide physical access, reasonable accommodations, and accessible equipment for Medi-Cal 15 beneficiaries with physical or mental disabilities. 16 Article 19 17 Data Security 18 19.1 Data Security Requirements. Contractor shall comply with data security 19 requirements in Exhibit M to this Agreement. 20 21 Article 20 22 Publicity Prohibition 23 20.1 Self-Promotion. None of the funds, materials, property, or services provided directly 24 or indirectly under this Agreement shall be used for Contractor's advertising, fundraising, or 25 publicity (i.e., purchasing of tickets/tables, silent auction donations, etc.)for the purpose of self- 26 promotion. 27 20.2 Public Awareness. Notwithstanding the above, publicity of the services described in 28 Article 1 of this Agreement shall be allowed as necessary to raise public awareness about the 45 1 availability of such specific services when approved in advance by County's DBH Director, or 2 designee, for such items as written/printed materials, the use of media (i.e., radio, television, 3 newspapers), and any other related expense(s). Communication products must follow DBH 4 graphic standards, including typefaces and colors, to communicate our authority and project a 5 unified brand. This includes all media types and channels and all materials on and offline that 6 are created as part of DBH's efforts to provide information to the public. 7 Article 21 8 Disclosure of Self-Dealing Transactions 9 21.1 Applicability. This Article 19 applies if the Contractor is operating as a corporation 10 or changes its status to operate as a corporation. 11 21.2 Duty to Disclose. If any member of the Contractor's board of directors is party to a 12 self-dealing transaction, he or she shall disclose the transaction by completing and signing a 13 "Self-Dealing Transaction Disclosure Form" (Exhibit N) and submitting it to the County before 14 commencing the transaction or immediately after. 15 21.3 Definition. "Self-dealing transaction" means a transaction to which the Contractor is 16 a party and in which one or more of its directors, as an individual, has a material financial 17 interest. 18 Article 22 19 Disclosure of Ownership and/or Control Interest Information 20 22.1 Applicability. This provision is only applicable if Contractor is disclosing entities, 21 fiscal agents, or managed care entities, as defined in Code of Federal Regulations (C.F.R.), 22 Title 42 §§ 455.101, 455.104 and 455.106(a)(1),(2). 23 22.2 Duty to Disclose. Contractor must disclose the following information as requested in 24 the Provider Disclosure Statement, Disclosure of Ownership and Control Interest Statement, 25 Exhibit O: 26 (A) Disclosure of five percent (5%) or More Ownership Interest: 27 (1) In the case of corporate entities with an ownership or control interest in the 28 disclosing entity, the primary business address as well as every business location 46 1 and P.O. Box address must be disclosed. In the case of an individual, the date of 2 birth and Social Security number must be disclosed. 3 (2) In the case of a corporation with ownership or control interest in the disclosing entity or in any subcontractor in which the disclosing entity has a five 4 percent (5%) or more interest, the corporation tax identification number must be 5 disclosed. 6 (3) For individuals or corporations with ownership or control interest in any 7 subcontractor in which the disclosing entity has a five percent (5%) or more interest, 8 the disclosure of familial relationship is required. (4) For individuals with five percent (5%) or more direct or indirect ownership 9 interest of a disclosing entity, the individual shall provide evidence of completion of a 10 criminal background check, including fingerprinting, if required by law, prior to 11 execution of Contract. (42 C.F.R. § 455.434) 12 (B) Disclosures Related to Business Transactions: 13 (1) The ownership of any subcontractor with whom Contractor has had business transactions totaling more than $25,000 during the 12-month period ending on the 14 date of the request. 15 (2) Any significant business transactions between Contractor and any wholly 16 owned supplier, or between Contractor and any subcontractor, during the 5-year 17 period ending on the date of the request. (42 C.F.R. § 455.105(b).) 18 (C) Disclosures Related to Persons Convicted of Crimes: (1) The identity of any person who has an ownership or control interest in the 19 provider or is an agent or managing employee of the provider who has been 20 convicted of a criminal offense related to that person's involvement in any program 21 under the Medicare, Medicaid, or the Title XXI services program since the inception 22 of those programs. (42 C.F.R. § 455.106.) 23 (2) County shall terminate the enrollment of Contractor if any person with five percent (5%) or greater direct or indirect ownership interest in the disclosing entity 24 has been convicted of a criminal offense related to the person's involvement with 25 Medicare, Medicaid, or Title XXI program in the last ten (10) years. 26 22.3 Contractor must provide disclosure upon execution of Contract, extension for 27 renewal, and within 35 days after any change in Contractor ownership or upon request of 28 County. County may refuse to enter into an agreement or terminate an existing agreement with 47 1 Contractor if Contractor fails to disclose ownership and control interest information, information 2 related to business transactions and information on persons convicted of crimes, or if Contractor 3 did not fully and accurately make the disclosure as required. 4 22.4 Contractor must provide the County with written disclosure of any prohibited 5 affiliations under 42 C.F.R. § 438.610. Contractor must not employ or subcontract with providers 6 or have other relationships with providers Excluded from participation in Federal Health Care 7 Programs, including Medi-Cal/Medicaid or procurement activities, as set forth in 42 C.F.R. 8 §438.610. 9 22.5 Reporting. Submissions shall be scanned pdf copies and are to be sent via email to 10 DBHContractedServices@fresnocountyca.gov. County may deny enrollment or terminate this 11 Agreement where any person with five percent (5%) or greater direct or indirect ownership 12 interest in Contractor has been convicted of a criminal offense related to that person's 13 involvement with the Medicare, Medicaid, or Title XXI program in the last ten (10) years. County 14 may terminate this Agreement where any person with five percent (5%) or greater direct or 15 indirect ownership interest in the Contractor did not submit timely and accurate information and 16 cooperate with any screening method required in CFR, Title 42, Section 455.416 17 Article 23 18 Disclosure of Criminal History and Civil Actions 19 23.1 Applicability. Contractor is required to disclose if any of the following conditions 20 apply to them, their owners, officers, corporate managers, or partners (hereinafter collectively 21 referred to as "Contractor"): 22 (A) Within the three (3) year period preceding the Agreement award, they have been 23 convicted of, or had a civil judgment tendered against them for: 24 (1) Fraud or criminal offense in connection with obtaining, attempting to obtain, 25 or performing a public (federal, state, or local) transaction or contract under a public 26 transaction; 27 (2) Violation of a federal or state antitrust statute; 28 48 1 (3) Embezzlement, theft, forgery, bribery, falsification, or destruction of records; 2 or 3 (4) False statements or receipt of stolen property. 4 (B) Within a three (3) year period preceding their Agreement award, they have had a 5 public transaction (federal, state, or local) terminated for cause or default. 6 23.2 Duty to Disclose. Disclosure of the above information will not automatically 7 eliminate Contractor from further business consideration. The information will be considered as 8 part of the determination of whether to continue and/or renew this Agreement and any additional 9 information or explanation that Contractor elects to submit with the disclosed information will be 10 considered. If it is later determined that the Contractor failed to disclose required information, 11 any contract awarded to such Contractor may be immediately voided and terminated for 12 material failure to comply with the terms and conditions of the award. 13 Contractor must sign a "Certification Regarding Debarment, Suspension, and Other 14 Responsible Matters— Primary Covered Transactions" in the form set forth in Exhibit P attached 15 hereto and by this reference incorporated herein. Additionally, Contractor must immediately 16 advise the County in writing if, during the term of the Agreement: (1) Contractor becomes 17 suspended, debarred, excluded or ineligible for participation in Federal or State funded 18 programs or from receiving federal funds as listed in the excluded parties list system 19 (http://www.epls.gov); or(2) any of the above listed conditions become applicable to Contractor. 20 Contractor shall indemnify, defend, and hold County harmless for any loss or damage resulting 21 from a conviction, debarment, exclusion, ineligibility, or other matter listed in the signed 22 Certification Regarding Debarment, Suspension, and Other Responsibility Matters. 23 Article 24 24 Cultural and Linguistic Competency 25 24.1 General.All services, policies and procedures must be culturally and linguistically 26 appropriate. Contractor must participate in the implementation of the most recent Cultural 27 Competency Plan for the County and shall adhere to all cultural competency standards and 28 requirements. Contractor shall participate in the County's efforts to promote the delivery of 49 1 services in a culturally competent and equitable manner to all individuals, including those with 2 limited English proficiency and diverse cultural and ethnic backgrounds, disabilities, and 3 regardless of gender, sexual orientation, or gender identity including active participation in the 4 County's Diversity, Equity and Inclusion Committee. 5 24.2 Policies and Procedures. Contractor shall comply with requirements of policies and 6 procedures for ensuring access and appropriate use of trained interpreters and material 7 translation services for all limited and/or no English proficient beneficiaries, including, but not 8 limited to, assessing the cultural and linguistic needs of the beneficiaries, training of staff on the 9 policies and procedures, and monitoring its language assistance program. Contractor's policies 10 and procedures shall ensure compliance of any subcontracted providers with these 11 requirements. 12 24.3 Interpreter Services. Contractor shall notify its beneficiaries that oral interpretation 13 is available for any language and written translation is available in prevalent languages and that 14 auxiliary aids and services are available upon request, at no cost and in a timely manner for 15 limited and/or no English proficient beneficiaries and/or beneficiaries with disabilities. Contractor 16 shall avoid relying on an adult or minor child accompanying the beneficiary to interpret or 17 facilitate communication; however, if the beneficiary refuses language assistance services, the 18 Contractor must document the offer, refusal, and justification in the beneficiary's file. 19 24.4 Interpreter Qualifications. Contractor shall ensure that employees, agents, 20 subcontractors, and/or partners who interpret or translate for a beneficiary or who directly 21 communicate with a beneficiary in a language other than English (1) have completed annual 22 training provided by County at no cost to Contractor; (2) have demonstrated proficiency in the 23 beneficiary's language; (3) can effectively communicate any specialized terms and concepts 24 specific to Contractor's services; and (4) adheres to generally accepted interpreter ethic 25 principles. As requested by County, Contractor shall identify all who interpret for or provide 26 direct communication to any program beneficiary in a language other than English and identify 27 when the Contractor last monitored the interpreter for language competence. 28 50 1 24.5 CLAS Standards. Contractor shall submit to County for approval, within ninety (90) 2 days from date of contract execution, Contractor's plan to address all fifteen (15) National 3 Standards for Culturally and Linguistically Appropriate Service (CLAS), as published by the 4 Office of Minority Health and as set forth in Exhibit Q "National Standards on Culturally and 5 Linguistically Appropriate Services", attached hereto and incorporated herein by reference and 6 made part of this Agreement. As the CLAS standards are updated, Contractor's plan must be 7 updated accordingly. As requested by County, Contractor shall be responsible for conducting 8 an annual CLAS self-assessment and providing the results of the self-assessment to the 9 County. The annual CLAS self-assessment instruments shall be reviewed by the County and 10 revised as necessary to meet the approval of the County. 11 24.6 Training Requirements. Cultural competency training for Contractor staff should be 12 substantively integrated into health professions education and training at all levels, both 13 academically and functionally, including core curriculum, professional licensure, and continuing 14 professional development programs. As requested by County, Contractor shall report on the 15 completion of cultural competency trainings to ensure direct service providers are completing a 16 minimum of twelve (12) hours of annual cultural competency training. 17 24.7 Continuing Cultural Competence. Contractor shall create and sustain a forum that 18 includes staff at all agency levels to discuss cultural competence. Contractor shall designate a 19 representative from Contractor's team to attend County's Diversity, Equity and Inclusion 20 Committee. 21 Article 25 22 General Terms 23 25.1 Modification. Except as provided in Article 7, "Termination and Suspension," this 24 Agreement may not be modified, and no waiver is effective, except by written agreement signed 25 by both parties. The Contractor acknowledges that County employees have no authority to 26 modify this Agreement except as expressly provided in this Agreement. 27 (A) Notwithstanding the above, non-material changes to services, staffing, and 28 responsibilities of the Contractor, as needed, to accommodate changes in the laws 51 1 relating to service requirements and specialty mental health treatment, may be made 2 with the signed written approval of County's DBH Director, or designee, and Contractor 3 through an amendment approved by County's County Counsel and the County's Auditor- 4 Controller/Treasurer-Tax Collector's Office. Said modifications shall not result in any 5 change to the maximum compensation amount payable to Contractor, as stated herein. 6 (B) In addition, changes to line items and expense category subtotals, as set forth in 7 Exhibit G2, that when added together during the term of the Agreement do not exceed 8 ten percent (10%) of the total maximum compensation payable to Contractor, may be 9 made with written approval of Contractor and County's DBH Director, or designee. 10 Changes to service rates on Exhibit G1 that do not exceed three percent (3%) of the 11 approved rate, or that are needed to accommodate state-mandated rate increases, may 12 be made with the written approval of the DBH Director, or designee. These rate changes 13 may not add or alter any other terms or conditions of the Agreement. Said modifications 14 shall not result in any change to the maximum compensation amount payable to 15 Contractor, as stated herein. 16 25.2 Non-Assignment. Neither party may assign its rights or delegate its obligations 17 under this Agreement without the prior written consent of the other party. 18 25.3 Governing Law. The laws of the State of California govern all matters arising from 19 or related to this Agreement. 20 25.4 Jurisdiction and Venue. This Agreement is signed and performed in Fresno 21 County, California. Contractor consents to California jurisdiction for actions arising from or 22 related to this Agreement, and, subject to the Government Claims Act, all such actions must be 23 brought and maintained in Fresno County. 24 25.5 Construction. The final form of this Agreement is the result of the parties' combined 25 efforts. If anything in this Agreement is found by a court of competent jurisdiction to be 26 ambiguous, that ambiguity shall not be resolved by construing the terms of this Agreement 27 against either party. 28 25.6 Days. Unless otherwise specified, "days" means calendar days. 52 1 25.7 Headings. The headings and section titles in this Agreement are for convenience 2 only and are not part of this Agreement. 3 25.8 Severability. If anything in this Agreement is found by a court of competent 4 jurisdiction to be unlawful or otherwise unenforceable, the balance of this Agreement remains in 5 effect, and the parties shall make best efforts to replace the unlawful or unenforceable part of 6 this Agreement with lawful and enforceable terms intended to accomplish the parties' original 7 intent. 8 25.9 Nondiscrimination. During the performance of this Agreement, the Contractor shall 9 not unlawfully discriminate against any employee or applicant for employment, or recipient of 10 services, because of race, religious creed, color, national origin, ancestry, physical disability, 11 mental disability, medical condition, genetic information, marital status, sex, gender, gender 12 identity, gender expression, age, sexual orientation, military status or veteran status pursuant to 13 all applicable State of California and federal statutes and regulation. 14 Contractor shall take affirmative action to ensure that services to intended Medi-Cal 15 beneficiaries are provided without use of any policy or practice that has the effect of 16 discriminating on the basis of race, color, religion, ancestry, marital status, national origin, ethnic 17 group identification, sex, sexual orientation, gender, gender identity, age, medical condition, 18 genetic information, health status or need for health care services, or mental or physical 19 disability. 20 25.10 No Waiver. Payment, waiver, or discharge by the County of any liability or obligation 21 of the Contractor under this Agreement on any one or more occasions is not a waiver of 22 performance of any continuing or other obligation of the Contractor and does not prohibit 23 enforcement by the County of any obligation on any other occasion. 24 25.11 Entire Agreement. This Agreement, including its exhibits, is the entire agreement 25 between the Contractor and the County with respect to the subject matter of this Agreement, 26 and it supersedes all previous negotiations, proposals, commitments, writings, advertisements, 27 publications, and understandings of any nature unless those things are expressly included in 28 this Agreement. If there is any inconsistency between the terms of this Agreement without its 53 1 exhibits and the terms of the exhibits, then the inconsistency will be resolved by giving 2 precedence first to the terms of this Agreement without its exhibits, and then to the terms of the 3 exhibits. 4 25.12 No Third-Party Beneficiaries. This Agreement does not and is not intended to 5 create any rights or obligations for any person or entity except for the parties. 6 25.13 Authorized Signature. The Contractor represents and warrants to the County that: 7 (A) The Contractor is duly authorized and empowered to sign and perform its 8 obligations under this Agreement. 9 (B) The individual signing this Agreement on behalf of the Contractor is duly 10 authorized to do so and his or her signature on this Agreement legally binds the 11 Contractor to the terms of this Agreement. 12 25.14 Electronic Signatures. The parties agree that this Agreement may be executed by 13 electronic signature as provided in this section. 14 (A) An "electronic signature" means any symbol or process intended by an individual 15 signing this Agreement to represent their signature, including but not limited to (1) a 16 digital signature; (2) a faxed version of an original handwritten signature; or (3) an 17 electronically scanned and transmitted (for example by PDF document) version of an 18 original handwritten signature. 19 (B) Each electronic signature affixed or attached to this Agreement (1) is deemed 20 equivalent to a valid original handwritten signature of the person signing this Agreement 21 for all purposes, including but not limited to evidentiary proof in any administrative or 22 judicial proceeding, and (2) has the same force and effect as the valid original 23 handwritten signature of that person. 24 (C)The provisions of this section satisfy the requirements of Civil Code section 25 1633.5, subdivision (b), in the Uniform Electronic Transaction Act (Civil Code, Division 3, 26 Part 2, Title 2.5, beginning with section 1633.1). 27 (D) Each party using a digital signature represents that it has undertaken and 28 satisfied the requirements of Government Code section 16.5, subdivision (a), 54 1 paragraphs (1) through (5), and agrees that each other party may rely upon that 2 representation. 3 (E) This Agreement is not conditioned upon the parties conducting the transactions 4 under it by electronic means and either party may sign this Agreement with an original 5 handwritten signature. 6 25.15 Counterparts. This Agreement may be signed in counterparts, each of which is an 7 original, and all of which together constitute this Agreement. 8 [SIGNATURE PAGE FOLLOWS] 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 55 1 The parties are signing this Agreement on the date stated in the introductory clause. 2 3 CENTRAL STAR BEHAVIORAL HEALTH, COUNTY OF FRESNO 4 INC nn � � 5 Q 11. '. S r"u ''E 6 President and CEO S i ero, hairman of the Board of Central Star Behavioral Health, Inc S is he County of Fresno 7 1501 Hughes Way, Suite 150 Long Beach, Ca 90810 8 Vacs- QncGiJc G.,�d COO Attest: BERNICE E. SEIOEL 9 Clerk of the Board of Supervisors County of Fresno, Slate of California 10 11 By: Deputy 12 For accounting use only: 13 Org No.: 56302117 14 Account No.: 7295 Fund No.: 0001 15 Subclass No.: 10000 16 17 18 19 20 21 22 23 24 25 26 27 28 56 Scanned with CamScanner Exhibit Al Page 1 of 18 Transition Age Youth (TAY) Full Service Partnership (FSP) SCOPE OF WORK ORGANIZATION/CONTRACTOR: Central Star Behavioral Health, Inc. CORPORATE ADDRESS: 1501 Hughes Way, Suite 150, Long Beach, California 90810 SITE ADDRESS: 2416 W Shaw Ave, Suite 114, Fresno, CA 93711 PROGRAM DIRECTOR: Nona Akopyan CONTRACT PERIOD: July 1, 2023 —June 30, 2024 (term extension) July 1, 2024 — June 30, 2025 (possible 12-month extension based on satisfactory performance) SUMMARY OF SERVICES: COUNTY's DBH is contracting with CONTRACTOR to provide Full Service Partnership (FSP) services to a capacity of one hundred fifty (150) Transitional Age Youth (TAY), defined as ages sixteen (16) to twenty-five (25) years. The TAY Program shall deliver integrated mental health and supportive housing services to youth and young adults who may be at risk of being hospitalized, homeless, and/or incarcerated, and to individuals who are referred by the COUNTY Behavioral Health Court. FSP Services are described in the "FSP Service Delivery Model", attached as Exhibit A2. I. Background The Mental Health Services Act (MHSA) Community Services and Supports (CSS) FSP Program is a "whatever it takes" program. TAY services shall be delivered as a FSP, outpatient mental health program serving individuals between the ages of 16-25 with serious emotional disturbance (SED) or serious mental illness (SMI), who may be at risk of being hospitalized, homeless, and/or incarcerated, and to individuals who are referred by the COUNTY Behavioral Health Court. Currently, individuals receive on-going mental health services, case management, group/individual/family therapy, medication/psychiatrist services and affordable housing as well as the supports needed to achieve their goals. The TAY Program focuses on strengths and abilities of the person served to successfully gain independence and self—sufficiency. II. Services Start Date CONTRACTOR shall begin services effective upon execution, once Medi-Cal billing site certification is complete. III. Target Population The target population to be served shall be adults with serious mental illness (SMI) or youth with serious emotional disturbance (SED)transitional age youth, ages 16-25, in addition to those adults with SMI, ages 18-25, that are aging out of the Juvenile Justice System, and may be referred by the COUNTY Behavioral Health Court. Target enrollment capacity is 150 at any given time. Participation in CONTRACTOR's TAY Program is on the individuals' voluntary basis. ExhibitA1 Page 2 of 18 IV. Location of Services TAY services shall be provided to youth and families throughout Fresno County. Services shall be conducted in the community, at CONTRACTOR's offices or clinics, and via telehealth with efforts to assure the participation of individuals needing services, as some are reluctant to seek services from traditional mental health settings. V. Hours of Operation CONTRACTOR will be required to be available to provide services during weekday business hours and, as needed, during off-hour periods (weekdays 5:00 pm-8:00 am and weekends) throughout the year, including telehealth and in person contact as needed. VI. Average Person served Length of Stay Currently, TAY persons served are typically engaged in services for a duration of 2-3 years. VII. Description of Services The MHSA TAY FSP program is a "whatever-it-takes" program to work toward the reduction in homelessness, out of home placements, emergency room visits, inpatient psychiatric hospitalizations, and/or incarceration for TAY and adults with SMI, including those adults with a co- occurring substance use disorder who live in an impoverished, underserved, racially, and ethnically diverse community. The TAY program shall use innovative interventions in comprehensive services and housing to support the individual in recovery and self-sufficiency. Services shall be individual- directed and shall employ psychosocial rehabilitation and recovery principles. CONTRACTOR's TAY program shall be a partnership between the CONTRACTOR and the COUNTY's DBH. CONTRACTOR shall provide and/or ensure linkages to outreach, personal services coordination, food, clothing, housing, daily living skills, mental and physical health treatment, substance use disorder services, supported education and employment, vocational skills assessment and development, transportation, advocacy, family and peer support. DBH staff shall oversee program expenditures, outcomes, reporting, and contract monitoring. In order to maintain fidelity to the FSP model, CONTRACTOR shall maintain a low mental health staff(case managers and clinicians) to person served ratio of 1:15 maximum; however, the optimal staff to person served ratio is 1:12. CONTRACTOR shall provide an adequate number of trained staff dedicated to the TAY Program, including a psychiatrist to meet with individuals at a minimum monthly or more often, if needed. CONTRACTOR shall: 1. Maintain facilities and equipment and operate continuously with the number and classification of staff required described under this Agreement as listed in Exhibit A2, "FSP Service Delivery Model". If CONTRACTOR does not have the positions filled for these services as listed in Exhibit B, CONTRACTOR shall notify COUNTY in writing within fifteen (15) days of the vacancy and CONTRACTOR will include a written plan of action to continue the current level of services. 2. Comply with any requirements of Fresno County's Mental Health Plan (FCMHP) as related to performance outcomes, quality of life and/or customer satisfaction as a Medi-Cal Organizational Provider, as described in Exhibit C and E. 3. Maintain knowledge of all provisions of the Mental Health Services Act (MHSA). ExhibitA1 Page 3 of 18 CONTRACTOR is required to maintain compliance with all MHSA reporting as outlined in the Program Objectives. 4. Maintain its site-certified facility, which is to be easily accessible by public transportation and centrally located near other supportive services locations. Changes to the location must be submitted in writing and approved thirty (30) days in advance by DBH Director, or designee. 5. Be required to comply with all State regulations regarding State Performance Outcomes measurement requirements and participate in the outcomes measurement process as required by the County. CONTRACTOR shall keep Department of Health Care Services (DHCS) Data Collection Reporting (DCR) computer records up to date. 6. Participate in performance outcomes throughout each term of this Agreement. COUNTY staff will notify the CONTRACTOR when its participation is required. The performance outcome measurement process will not be limited to survey instruments but will also include, as appropriate, person served and staff interviews, chart reviews, and other methods of obtaining needed information. 7. Required to annually attend the Compliance and Billing, and Documentation Trainings provided by COUNTY's DBH or CONTRACTOR if approved by COUNTY's DBH. 8. Collaborate and provide linkages with other community agencies for the provision of non- mental health services (e.g., Public Guardian, social services, physical health, etc.). These services are particularly needed to reach people with co-occurring chronic or medical conditions. Linkage for these individuals must be provided to the full range of services. The individual service treatment plans must include needed mental health services that are recovery and wellness oriented. 9. Provide policies and procedures that include all safety, emergency and crisis procedures in the field and in the CONTRACTOR's offices. 10. Include the individual in the development of the individual service plan that will be culturally appropriate and individualized based on their culture. 11. CONTRACTOR shall submit a description of their general services plan and individual's medical record. In addition, a medical record which meets Medi-Cal and Medicare requirements will be maintained for each person served. 12. Develop strategies to guide program services, which include the following components: a. Person served self-directed care plans (e.g., Wellness Recovery Action Plans or other similar models); b. Integrated physical and mental health services in collaboration with primary care physicians; c. Integrated services with law enforcement, probation and courts; d. Education for the person served and their family, other caregivers, and other support persons as appropriate to maximize individual choice about the nature of medications, the expected benefits and the potential side effects as well as alternatives to medications; and e. Values-driven culturally competent evidence-based or promising clinical services that ExhibitA1 Page 4 of 18 are integrated with overall service planning and support housing, employment, and/or education goals. f. Ensure staff provides appropriate age, culture, gender and language services and any accommodations necessary for the person served. 13. Once a referral is made to the TAY program, the CONTRACTOR will be responsible for sending notification to COUNTY's DBH to track treatment progress. Assessments shall be completed in a reasonable time (per clinical discretion) and in accordance with generally accepted standards of practice. DBH's Managed Care has determined that most assessments should be completed within thirty (30) days. The California Child and Adolescent Needs and Strengths —50 (CANS 50) and the Pediatric Symptom Checklist (PSC 35), along with mental health supports (for adults), will be used as the assessment and screening tools. CONTRACTOR will be responsible for sending a disposition of discharge at the completion/termination of services. 14. CONTRACTOR's TAY program, services, and practices must align with DBH's Vision, Mission, and Guiding Principles of Care Delivery. DBH's principles of care delivery define and guide a system that strives for excellence in the provision of behavioral health services where the values of wellness, resiliency, and recovery are central to the development of programs, services, and workforce. The principles provide the clinical framework that influences decision- making on all aspects of care delivery including program design and implementation, service delivery, training of the workforce, allocation of resources, and measurement of outcomes. CONTRACTOR must also use any standardized tools, such as the "Columbia Suicide Severity Risk", as directed by COUNTY's DBH. CONTRACTOR must adhere to any and all applicable State and Federal statutes. 15. Cultural competence is defined as the provision of services, which acknowledges and respects cultural differences and community norms for racial, ethnic and gender groups. As related to Cultural Competence, CONTRACTOR shall: a. Provide necessary behavioral health and substance use disorder services in a culturally competent manner which is fundamental in any effort to ensure success of high quality and cost-effective services by adhering to cultural competency standards and requirements. b. Secure services of trained translators/interpreters as may be necessary. Interpreters/ translators shall be appropriately trained, as determined by DBH, in providing services in a culturally sensitive manner. c. Shall, whenever possible hire racially and ethnically diverse community members and person served/family members to provide or assist with culturally competent, individual and family-driven mental health supportive services. CONTRACTOR will collaborate with members of the various ethnic communities to share cultural perspective. Each ethnic community's perspective on mental illness, co-occurring disorders, wellness and recovery may contain different concepts and practices. By working together to explore these concepts appropriate approaches will be developed for each ethnic/cultural group. d. CONTRACTOR will be expected to adhere to the "National Standards for Culturally and Linguistically Appropriate Services (CLAS) in Health and Health Care" as established by the U.S. Department of Health and Human Services Office of Minority Health outlined in Exhibit Q. CONTRACTOR shall provide services within the most relevant and meaningful cultural, gender-sensitive, and age-appropriate context for the target population. CONTRACTOR shall give consideration to gender sensitivity and the differing psychologies and needs of individuals when providing services. Items such as who is the ExhibitA1 Page 5 of 18 primary care giver, domestic violence, and women's health issues shall also be considered in the provision of services. e. The comprehensive bio-psychosocial intake process will include, as appropriate, the assessment of the individual's racial, ethnic and gender needs. f. As clinically appropriate and with engagement by the individual/family, CONTRACTOR shall utilize existing community supports to support cultural differences/needs. Community based/support referrals may include, but not be limited to peer, cultural, ethnic and gender support. g. CONTRACTOR shall be responsible for conducting a semi-annual cultural competency report and provide the results to COUNTY DBH. h. CONTRACTOR shall attend the COUNTY's Cultural Diversity, Equity and Inclusion Committee monthly meetings, maintain its own cultural competence oversight committee, and develop a cultural competency plan to address and evaluate cultural competency issues. CONTRACTOR will provide specific services as it relates to mental health: A. Families/individuals shall be contacted within twenty-four (24) hours of receipt of referral for FSP services. Service delivery shall be prompt and reflect timeliness appropriate to the family's/individual's level of urgency. All services should be scheduled according to the needs, preferences, ability, and convenience of the family/individual. B. Provide crisis response and intervention twenty-four (24) hours per day, seven (7) days per week throughout the year, including telehealth and in person contact as needed. The following crisis response measures shall also be followed: • CONTRACTOR will have a twenty-four/seven (24/7) phone number so that the person served can contact the program at any time; • CONTRACTOR will make a reasonable attempt to have staff that knows the individual to respond in twenty-four/seven (24/7) crisis situations; • Response to crisis shall be rapid and flexible; • When crisis housing is necessary for short-term care and inpatient treatment (either voluntary or involuntary), CONTRACTOR's staff shall collaborate with the treatment staff in such facilities. Support shall be provided to the maximum extent possible, including accompanying the person served to the facility, remaining with the person served during assessment, and beginning the process of planning with the person served for discharge to the community as soon as possible. C. CONTRACTOR will define, in detail, their policy regarding denial of referrals. D. Have the flexibility to increase service intensity to a person served in response to the individual's needs. A critical feature of the service delivery shall be the unified team approach, in which multiple staff members with a diversity of skills address each person served's mental health and community life support needs in a comprehensive manner. Staff shall have the capacity to provide as many contacts as needed to the individual experiencing significant problems in daily living. Staff shall provide a minimum of three (3) telehealth and/or in person contacts per week with each person served. E. Operate a multidisciplinary treatment team including licensed/unlicensed mental health ExhibitA1 Page 6 of 18 professionals, nursing and psychiatric staff(psychiatrist) and mental health specialists, peer/family specialists who will assist the person served in developing their Individual Services Plan. F. CONTRACTOR shall provide services in the areas of medication prescription, administration, monitoring and documentation. G. Be available to provide symptom assessment, personal service coordination, and supportive counseling to assist individuals to cope with and gain mastery of symptoms and disabilities due to mental illness and/or substance use disorder. These services shall include, but not be limited to, the following: • Ongoing assessment of the individual's mental illness symptoms and response to treatment; • Education of the person served regarding his/her mental illness and the effects (including side effects) of prescribed medications; • Symptom management efforts directed to help the person served identify the symptoms and their occurrence patterns and development of methods (internal, behavioral, adaptive) to lessen their effects; and • Provision, both on a planned and on an "as needed" basis, of such psychological support as is necessary to help the person served accomplish their personal goals and to cope with the stresses of day-to-day living. H. Provide training and instruction, including individual support, problem solving, skill development, modeling and supervision, in home and community settings, to teach the person served to: • Carry out personal hygiene tasks; • Perform household chores, including housekeeping, cooking, laundry and shopping; • Develop or improve money management skills; • Use community transportation; and • Locate, finance, and maintain safe, clean and affordable housing which is appropriate to their levels of functioning. I. Provide and/or help the person served access supported employment and supported education programs services available in the community. Services provided through supported employment and educational programs shall include, but not be limited to: • Assessment of job-related interests and abilities based on a complete education and work history. This assessment shall consider the effects of the person served's mental illness on employment, with identification on specific behaviors that interfere with the individual's work performance and development of interventions to reduce or eliminate the behaviors; • Assistance with each individual needs for job development,job seeking skills, on-the- job assessment, referral to training, and support so that the person served will acquire and maintain appropriate job and social skills necessary to obtain and maintain employment; • Individual supportive counseling to assist the person served to identify and cope with the symptoms of mental illness that may interfere with their work ExhibitA1 Page 7 of 18 performance; • On-the-job or work-related crisis intervention; and • Work-related supportive services, such as assistance with grooming and personal hygiene, securing appropriate clothing, wake-up calls, and transportation. J. Assign a staff member within twenty-four (24) hours of receiving a referral and begin the development of an individual-centered Individual Services Plan to meet their identified needs. K. Ensure that the team members are able to have on hand, in their possession, during regular working hours (and when appropriate during on-call hours) an adequate amount of petty cash with which to make emergency purchases of food, shelter, clothing, prescriptions, transportation, or other items and services as needed for the person served. This may include security deposits, rent subsidy, and other items needed by the individuals. CONTRACTOR will provide policies and procedures to COUNTY as to the handling of petty cash. L. Link individuals with an organization which provides representative payee services, if necessary, in accordance with sound accounting practices and when clinically indicated. M. Link individuals to appropriate social services, provide transportation as necessary, and to appropriate legal advocacy representation, if needed. N. Develop and support the individual's participation in recreational and social activities, positive social relationships, and activities in a normative community setting. Staff shall provide support and help individuals to establish positive social relationships and activities in community settings. Such services shall include, but not to be limited to, assisting the person served in: • Developing social skills and, where appropriate, the skills to develop meaningful personal relationships; • Planning appropriate and productive use of leisure time including familiarizing the person served with available social and recreational opportunities and increasing their use of these activities; • Interacting with landlords, neighbors and others; • Developing assertiveness and self-esteem; and • Using existing self-help centers, such as the Blue Sky Wellness Center, self-help groups and other social, faith, and recreational groups to combat isolation and withdrawal experienced by many persons coping with severe and persistent mental illness. O. Provide alcohol, tobacco and other substance use disorder services as needed, in accordance with harm reduction principles. This will include, but is not limited to, individual and group interventions to assist the person served with: • Identifying alcohol, tobacco and drug use effects and patterns; • Recognizing the interactive effects of alcohol, tobacco and drug use, psychiatric symptoms, and psychotropic medications; ExhibitA1 Page 8 of 18 • Developing motivation for decreasing alcohol, tobacco and drug use; • Developing coping skills and alternatives to minimize alcohol, tobacco and drug use; • Achieving periods of abstinence and stability; • Attending appropriate recovery or self-help meetings; • Reducing the level of risk associated with substance use and support person served in achieving stage matched change in substance use; and • Achieving an alcohol, tobacco, and drug free lifestyle, if at all possible. P. Provide information, in an educational format, on the use of alcohol, tobacco, prescribed medications, and other drugs use and the impact that chemicals have on the ability to function in major life areas. Information shall also include eating disorders, gambling, overspending, sexual and other addictions, as appropriate. Q. Make appropriate referrals and linkages to addiction services that are beyond the outlined wrap-around type services to individuals with co-existing alcohol, tobacco and drug use and other addictive symptoms. R. Minimize the individual's involvement with the criminal justice system, with services to include, but not be limited to: • Helping the person served identify precipitants to their criminal involvement; • Providing necessary treatment, support and education to help eliminate any unlawful activities or criminal involvement that may be a consequence of their mental illness; • Collaborating with police, court personnel and jail/prison officials and psychiatric staff to ensure appropriate use of legal and mental health services; and • Working with COUNTY jail mental health staff in planning for their release from custody and transition back into the community (staff will complete Sheriff's Department security screening in order to obtain jail passes to provide outreach linkage and assessment services at the jail). S. Provide support to the individual's family and other members of their social network to help them manage the symptoms and mental illness and reduce the level of family and social stress associated with the illness. T. Assist the person served, family and other members of their social network to relate in a positive and supportive manner through such means as: • Education about their mental illness and their role in the therapeutic process; • Supportive counseling; • Intervention to resolve conflict; • Referral, as appropriate, of the family to therapy, self-help and other family support services; and • Provision to other support systems with education and information about serious mental illnesses and treatment services and supports. U. Coordinate services with other community mental health and non-mental health providers, as well as other medical professionals. Methods for service coordination and communication between CONTRACTOR and other service providers serving the same individual shall be developed and implemented consistent with COUNTY confidentiality rules and include the following: a. Formal and informal affiliations with appropriate mental health, social services, health care, substance use disorder, and other human service providers, and inpatient units; ExhibitA1 Page 9 of 18 b. Involvement of other pertinent agencies, the individual's family, and members of their social network in the coordination of the assessment, and in the development, implementation and revision of service plans; c. Advocacy for and assistance to the person served to obtain needed benefits and services such as supplemental security income, housing subsidies, food stamps, medical assistance, and legal services; d. Coordination of meetings of the individual's service providers in the community; e. Maintenance of ongoing communication with all other agencies serving the person served including hospitals, rehabilitation services and housing providers, as needed; f. Maintenance of working relationships with other community services, such as education, law enforcement and social services; g. Coordination with existing community agencies to develop needed community support resources including housing, employment options and income assistance; and h. Maintenance of a clinical treatment relationship with the person served on a continuing basis whether the individual is in the hospital, community, involved with other agencies or the criminal justice system. V. Network with peer support services and appropriate services offered through the Mental Health Services Act (MHSA), as implemented. W. CONTRACTOR will collect data re: ethnicity, housing status, identifying gender, date of birth, and other demographics as requested by COUNTY and maintain a database of targeted population. X. Provide drug testing to dually-diagnosed individuals, as appropriate, as a part of the Individual Services Plan and agreed to by the person served and linking the individual to appropriate substance use disorder treatment services. Y. Ensure staff participate in education and training activities provided by the COUNTY, State of California, and/or organizations to strive for best practices model. Z. Provide assistance and advocacy in obtaining any available public benefits and accessing needed behavioral health and physical health care for persons served. AA.Provide whatever direct assistance is reasonable and necessary to ensure that the person served obtains the basic necessities of daily life. BB.Provide transportation, as needed by the person served. CONTRACTOR shall have vehicles available to staff to transport individuals to appointments and social group activities. Bus token/passes will be made available by the CONTRACTOR to encourage and empower person served to utilize public transportation to their scheduled appointments. 16. CONTRACTOR will comply with data collection and reporting responsibilities: A. Deliver all MHSA required reporting in data collection format that reflects MHSA and any other government requirements in a timely and accurate manner. DHCS has identified ExhibitA1 Page 10 of 18 domains on which data must be captured by FSP's. CONTRACTOR will be required to assign staff to data entry and input; contact the Performance Outcomes and Quality Improvement Division of DHCS to schedule trainings; and establish procedures to complete the MHSA Full Service Partnership (FSP) Outcomes Assessment forms. B. Enter monthly data required by State via the web-based data collection report (DCR) operated by the State Department of Health Care Services (DHCS). CONTRACTOR is to receive approval from DHCS prior to entering data. C. Reports are to include: "Client Services Information" (CSI) system reporting, outcome assessments for FSP persons served and notification of cost report changes, annual updates and progress reports. COUNTY shall provide a timeline on when each report is due to the COUNTY. COUNTY, at its sole discretion, may withhold future amounts payable to CONTRACTOR until such time that all reports are satisfactorily received by COUNTY'S DBH. D. CONTRACTOR shall maintain an up-to-date caseload record of all persons served enrolled in services, and provide individual, programmatic, and other demographic information to the COUNTY's DBH. Reports are to be submitted to COUNTY's DBH. E. CONTRACTOR will compile quarterly reports indicating the total number of persons served in a particular Fiscal Year, along with each quarter's target count versus the actual count as shown below - "THREE-YEAR PLAN- QUARTERLY PROGRESS GOALS AND REPORT, Estimated/Actual Populations served". F. Ensure billable specialty mental health services meet any/all COUNTY, State, and Federal regulations including any utilization review, credentialing, site certifications, and other quality assurance standards. G. Provide all pertinent and appropriate information in a timely manner to COUNTY to bill Medi-Cal for services rendered. CONTRACTOR should also ensure that private insurance and/or Medi-Care is properly billed prior to submitting Medi- Cal claims to the COUNTY. H. Refer persons served who meet the criteria and are eligible for entitlement programs for benefits/services. All persons served currently in the program and any new persons served to be enrolled will go through Social Services to qualify for financial resources. I. Ensure that all persons served without financial resources apply for Medi-Cal and complete SSI applications, establish benefits or have developed an alternative plan for eventually assuming their own housing costs. CONTRACTOR shall provide services as it relates to "whatever it takes" services: A. Provide "whatever it takes" services, with availability twenty-four (24) hours a day, seven (7) days a week. These services will be comprehensive, home-based mental health treatment and case management services that will support youth with SED and adults with SMI between the ages 16 to 25 years old in the least restrictive environment. Services are provided to: • Families in which the TAY individual is at-risk for out-of-home placement; • Families in which the TAY individual is returning to the home and community following out-of-home placement; • Families for whom stressors are negatively impacting child and family functioning; • Young adults working towards independent living; and ExhibitA1 Page 11 of 18 • Young adults who are identified through the structured COUNTY Behavioral Health Court program or other collaborative mental health courts in collaboration with Probation, Courts, Public Defender, District Attorney, Jail Behavioral Health Services and COUNTY's DBH. Wrap-Around services staff will facilitate services coordination and communication among all involved providers and agencies. Staff will identify and connect families with natural, informal and/or cultural, traditional, agency-based support systems within their family or community. Collaborate and provide linkages with other community agencies for the provision of non- mental health services (Public Guardian, social services, physical health, etc.). These services are particularly needed to reach people with co-occurring, chronic or medical conditions. Linkage must be provided for these persons served to the full range of services. B. Services will be intensive treatment and rehabilitation services to promote adaptive functioning in the community and prevent unnecessary re-admissions to Institute of Mental Disease's (IMD's), acute inpatient hospitals, or other higher levels of care. Wrap-Around services shall include: • The development of a person served-centered personal service/care plan reflective of behavioral health assessments (including risk assessments); • The development, location, coordination, and maintenance of independent or other appropriate housing for all persons served within the community; • The development, maintenance and involvement of all persons served in lower levels of care in a peer-to-peer support network and social engagement activities; • The development and maintenance of a twenty-four/seven (24/7) crisis intervention service; • The development and maintenance of integrated mental health and substance use disorder treatment services for all individuals with co-occurring disorders; • The development and maintenance of supported employment and/or supported education with involvement of all persons served who can benefit from these services; • The development and maintenance of"Wrap Around" funds to provide for the individual's immediate basic needs or to purchase specialized services that are required to reduce the individual's risk factors when no other funding source is available; • The development and provision of family involvement/support services to all interested families; • The development and provision of case management services that will access all entitlements or make referral to any support services for which a person served is eligible; • The development and provision of transportation and other support services individuals may need to access health care, mental health services, education, ExhibitA1 Page 12 of 18 employment, rehabilitation, peer support, recreational or other services within the community; • The development and maintenance of a "representative payee" service for all persons served who would benefit from this service; • The provision of integrated medical support services including psychiatric assessments, psychopharmacological treatment, and education and monitoring for all persons served; • The provision of all other mental health services that may be needed or required by persons served; and • The integration of mental health recovery principles and practices promoting employment; and facilitation of a person served-centered approach in all treatment services. CONTRACTOR shall provide the following specific services as it relates to housing: CONTRACTOR will empower individuals and family members to take an active role in the recovery process. CONTRACTOR will provide housing options and maintain persons served in independent living by providing needed services, accessing resources and encouraging persons served to be independent, productive and responsible. Individuals in independent housing will develop a plan for assisting in paying their own housing costs. Persons served will assume responsibility for housing costs when deemed ready and appropriate. CONTRACTOR shall ensure that all persons served without financial resources apply for Medi-Cal and complete SSI applications, establish benefits or have developed an alternative plan for eventually assuming their own housing costs. Housing services shall be provided for TAY person served who are emancipated minors or adults, age 18-25. Housing options and opportunities will also be available to include the parenting TAY population. Money will be available for temporary emergency housing. Housing services for those that are transitioned from current services are to be closely monitored for any needed change in level of housing; every effort will be made to engage the TAY enrollee in order to maintain their current housing, if clinically appropriate for the person served. A. CONTRACTOR's housing team shall provide whatever direct assistance is reasonable and necessary to ensure that the person served obtains the basic necessities of daily life, including but not limited to: • Safe, clean, affordable housing; • Food and clothing; • Medical and dental services; and • Appropriate financial support, which may include housing deposits, SSI, Social Security Disability Insurance, General Relief, and money management services. B. CONTRACTOR shall have efficient, rapid access to person served assistance funds for security deposits, purchase of furniture, and other items needed by the person served. C. CONTRACTOR will provide housing services as needed, ensuring that the person served maintain their respective housing and utilize supportive housing resources provided ExhibitA1 Page 13 of 18 through the CONTRACTOR by: • Providing training and assistance to persons served in locating, securing and inhabiting housing which is appropriate to their levels of functioning; • Providing training and instruction, including individual support, problem solving, skill development, modeling and supervision, in home and community settings, to teach the person served to finance and maintain safe, clean, and affordable housing; and • Providing varied living situations that expand levels of housing that will encompass levels from supportive independent living to individual independent housing for the person served/families. The goal is to have every person served in supported independent and independent housing, as appropriate, with proper supports, as soon as possible. D. Establish a program to provide rent subsidies for independent housing when the cost of housing exceeds the individual's social security or other income. E. Provide at least one (1) staff person who is designated as the "Housing Coordinator" to assist persons served in coordinating rents, leases, general relief and work with housing owners/landlords. F. Meet monthly with MHSA staff, or as appropriate, with staff to discuss and resolve any issues and/or any person served status changes. Status changes include but are not limited to hospitalization, incarceration, crisis calls, housing etc. VIII. Staffing CONTRACTOR shall provide the following staffing components: A. CONTRACTOR must have a clear plan for engaging and providing services to the person served and their families that reside in rural Fresno County. B. CONTRACTOR shall provide staff work schedules to COUNTY DBH. Staff work schedules shall be responsive to the individual's needs and shall permit staff to work evenings and weekends, as needed. During off-hour periods (weekdays 5:00 pm — 8:00 am and weekends), CONTRACTOR shall maintain on-call coverage and designate staff to be available to respond immediately during off-hour periods and both clinical/psychiatric staff will be available to provide psychiatric support. CONTRACTOR will consider having some staff that are regularly scheduled to work after regular business hours and/or on the weekends in order to reduce over-time costs and in order to provide a more flexible treatment schedule for persons served. C. Staff shall provide and claim for direct services at productivity levels consistent with Fresno County's expectations for providers of community-based FSP outpatient services. D. CONTRACTOR shall designate staff to be available to provide crisis intervention twenty-four (24) hours per day, seven (7) days per week throughout the year, including telehealth and in person contact as needed. Response to crisis shall be rapid and flexible. CONTRACTOR shall collaborate with facilities and designated staff to provide emergency placement should crisis housing, short-term care and inpatient treatment (voluntary or involuntary) be needed. ExhibitA1 Page 14 of 18 E. CONTRACTOR's staff shall provide support to the maximum extent possible, including accompanying the person served to the facility and remaining with the person served during the assessment. As soon as possible CONTRACTOR staff shall work with the person served and the treating facility to begin the process of planning for discharge and return to the community. F. CONTRACTOR shall hire staff that is bilingual/bicultural, in order to provide services to individuals in their preferred language and to help to decrease and eliminate disparities in access and quality of care for Latino, Southeast Asian, and African-American communities. G. CONTRACTOR shall provide services to TAY youth and adults and their families throughout all of Fresno County. CONTRACTOR must have a clear plan for engaging and service provision for those that reside in rural Fresno County. H. CONTRACTOR shall provide services in the areas of medication prescription, administration, monitoring and documentation. The psychiatrist shall: • Assess each individual's mental illness symptoms and behavior and prescribe appropriate medication as necessary. Medication for individuals who do not have a third-party payor will be provided medication and paid by the COUNTY, as appropriate (COUNTY approval is required prior to prescribing medication to those individuals that have no third party payor); • Be familiar with the most recent psychiatric literature in order to be educated regarding the best treatment for TAY individuals; • Be cognizant of medication costs and be willing to prescribe generic and other less expensive medications as long as there is no negative impact on the person served; • Regularly review and document the individual's mental illness symptoms as well as his/her response to the prescribed medications; • Educate the person served and social support persons on the purpose of medication and any side effects; • Monitor, treat and document any medication side effects; and • Meet with each person served in person or via telehealth at a minimum once monthly basis or more frequently, depending on each individual situation. I. The ratio of Case Managers to persons served will be no more than one (1) to fifteen (15) persons served (1:15); however, a ratio of one (1) to twelve (12) persons served (1:12) is ideal. J. CONTRACTOR shall evaluate the staff's competency for performance purposes and establish medication policies and procedures, which identify processes to administer medications to persons served and train other staff and social support persons regarding medication education, medication delivery, medication side effects, observation of self- administration of medication and medication monitoring. K. Staff shall assess and document the individual's mental illness symptoms and behavior in response to medication and monitor for medication side effects during the provision of observed self-administration and during ongoing face-to-face contacts. L. Incorporate person served-directed, psychosocial rehabilitation and recovery principles and the use of a peer-to-peer support network that includes hiring recovering persons served and/or family members. Staff shall employ harm reduction in philosophy and motivational interviewing techniques and principles. CONTRACTOR shall provide training in harm reduction and motivational interviewing so that staff are fully aware of these methods. ExhibitA1 Page 15 of 18 M. CONTRACTOR shall have at least three (3) mental health specialist classifications, e.g., "Mental Health Advocate", "Peer Advocate," "Family Advocate." CONTRACTOR may determine the exact job titles for these specialists. At least one of the mental health specialists shall have lived experience as the recipient of mental health services. The mental health specialists shall be a current mental health recipient and/or family member. The person served and/or family member will have demonstrated at least one year of volunteer or paid experience working with individuals with serious mental illness to meet the requirements of a mental health specialist. A mental health specialist shall be regarded as a full, professional member of the clinical team, function under the same job description as other mental health specialists and receive salary parity. The mental health specialists shall not provide services to their respective family members nor serve on a team, which provides services to a family member/significant other. Decisions regarding disclosure about the mental health specialist's lived experience shall respect the individual preference of that staff person and be made in consultation with the staff person's supervisor and/or program director. IX. Program Outcomes COUNTY's DBH is dedicated to supporting the wellness of individuals, families and communities in Fresno County who are affected by, or at the risk of, mental illness and/or substance use disorders through the cultivation of strengths toward promoting recovery in the least restrictive environment. CONTRACTOR will be required to submit measurable outcomes on an annual basis, as identified in DBH's Policy and Procedure Guide (PPG) 1.2.7 Performance Outcomes Measures, attached as Exhibit E. Performance outcomes measures must be approved by COUNTY's DBH and satisfy all State and local mandates. COUNTY's DBH will provide technical assistance and support in defining measurable outcomes. All performance indicators will reflect the following four (4) domains: effectiveness, efficiency, access, and satisfaction. These are defined below: At minimum, one (1) performance indicator shall be identified for each of the four (4) domains listed below. 1. Effectiveness: A performance dimension that assesses the degree to which an intervention or services have achieved the desired outcome/result/quality of care through measuring change over time. The results achieved and outcomes observed are for persons served. Examples of indicators include: Persons get a job with benefits, or receive supports needed to live in the community, increased function, activities, or participation, and improvement of health, employment/earnings, or plan of care goal attainment. 2. Efficiency: Relationship between results and resources used, such as time, money, and staff. The demonstration of the relationship between results and the resources used to achieve them. A performance dimension addressing the relationship between the outputs/results and the resources used to deliver the service. Examples of indicators include: Direct staff cost per person served, amount of time it takes to achieve an outcome, gain in scores per days of service, service hours per person achieving some positive outcome, total budget (actual cost) per person served, length of stay and direct service hours of clinical and medical staff. ExhibitA1 Page 16 of 18 3. Access: Organizations' capacity to provide services of those who desire or need services. Barriers or lack thereof for persons obtaining services. The ability of person served to receive the right service at the right time. A performance dimension addressing the degree to which a person needing services is able to access those services. Examples of indicators include: Timeliness of program entry (from first request for service to first service), ongoing wait times/wait lists, minimizing barriers to getting services, and no-show or cancellation rates. 4. Satisfaction: Satisfaction Measures are usually orientated towards the person served, family, staff, and stakeholders. The degree to which the person served, the COUNTY and other stakeholders are satisfied with services. A performance dimension that describes reports or ratings from persons served about services received from an organization. Examples of indicators include: opinion of persons served or other key stakeholders in regards to access, process, or outcome of services received, person served and/or Treatment Perception Survey. CONTRACTOR must address each of the categories referenced above and may additionally propose other performance and outcome measures that are deemed best to evaluate the services provided to persons served and/or to evaluate overall program performance. DBH may adjust the performance and outcome measures periodically throughout the duration of the agreement, as needed, to best measure the program as determined by the COUNTY. CONTRACTOR will be required to utilize and integrate clinical tools as directed by DBH. CONTRACTOR must utilize a computerized tracking system with which performance and outcome measures and other relevant data, such as demographics, will be maintained. The data tracking system may be incorporated into the selected CONTRACTOR's electronic health record (EHR) or be a stand-alone database. COUNTY's DBH must be afforded read-only access to the data tracking system, if applicable. Additional reporting is required for FSPs by DHCS via the DCR system to ensure adequate research and evaluation, regarding the effectiveness of services being provided and the achievement of the outcome measures. CONTRACTOR will need to report person served/partner information and outcomes of the FSP program directly into the DCR system. Data will be submitted through an online interface using specific forms (see Exhibit F). The Partnership Assessment Form gathers baseline information about the partner and is completed once the partnership is established. Key Event Tracking provides a snapshot of changes in key quality of life areas and is tracked on a continuous basis throughout the course of the FSP. The Quarterly Assessment collects updated information about changes in quality of life areas and is completed every three (3) months from the date the partnership is established. In addition to the requirements set above, the following items listed below represent program goals to be achieved by CONTRACTOR. The program's success will be based on the number of goals it can achieve, resulting from performance outcomes. CONTRACTOR will utilize a computerized tracking system with which outcome measures and other relevant person served data, such as demographics, will be maintained. Continuous improvement is a core tenant of the Department and MHSA. Over the past few years, County DBH participated in a statewide FSP evaluation project. The result of the project required that DBH should add another question to the State required DCR data as follows: "How often do you get the social and emotional support that you need? [Response options: always, usually, sometimes, rarely, never] ExhibitA1 Page 17 of 18 Outcomes Regarding Crisis Interventions and Recidivism: Each enrollee will have no more than six (6) key events (specifically incarceration, homelessness, and crisis or inpatient hospitalization admission) during the first six (6) months in the TAY program. There will be a reduction of key events for enrollees tracked as: • No more than three (3) key events (incarceration, homelessness, and crisis or inpatient hospitalization admission) during months six to twelve (6-12) of enrollment in program. • No more than one (1) key event (incarceration, homelessness, and crisis or inpatient hospitalization admission) during months thirteen to eighteen (13-18) of enrollment in program. A. FSP will reduce days of homelessness after being enrolled in the program, unless person served declined housing assistance. CONTRACTOR shall notify DBH of an individual's decline and document accordingly. CONTRACTOR must have clear documentation of efforts to house the person served in an appropriate setting. B. FSP will show a ninety percent (90%) reduction in days in inpatient psychiatric hospitalizations after being enrolled in the FSP compared to the year prior to enrollment in the FSP. C. FSP will show a ninety percent (90%) reduction in days incarcerated after being enrolled in the FSP compared to the year prior to enrollment in FSP. Outcomes Regarding Linkages and Referrals: A. Within ninety (90) days of being enrolled in the FSP, one hundred percent (100%) of persons served who did not have supplemental security income (SSI) will have made applications completed to receive SSI. CONTRACTOR will provide this data as requested. B. Within six (6) months of being enrolled in the FSP, one hundred percent (100%) of persons served will have linkages to and documentation of a Primary Care Physician. C. Within thirty (30) days of enrollment, one hundred percent (100%) of persons served will have participated in forming their Individual Service Plan. D. Within one hundred twenty (120) days of enrollment, one hundred percent (100%) of persons served will be provided and/or linked to job coaching activities. E. Where appropriate, within ninety (90) days of enrollment, at least seventy-five percent (75%) of applicable persons served will have been offered the opportunity to participate in Supportive Education and Employment Services. Within one hundred twenty (120) days of enrollment, at least ninety-five percent (95%) of applicable persons served will have been offered the opportunity to participate in Supportive Education and Employment Services. Outcomes will be monitored to see if the person served has meaningful use of their time, stays in school or maintains employment, hospitalizations and incarcerations are reduced as well as homelessness. COUNTY's DBH will use State criteria for measuring these outcomes. CONTRACTOR will be monitored regarding services delivered and if they meet the goals of the M H SA. ExhibitA1 Page 18 of 18 This program will use an effective method likely to bring about intended outcomes, based on one of, or a combination of, the following standards (as defined by current MHSA regulations): • Evidence-based practice standard • Promising practice standard • Community defined practices CONTRACTOR will collect all data and fulfill all reporting requirements as specified in the applicable MSHA regulations related to the program type, strategies, and standards indicated above or as indicated in MHSA regulations. CONTRACTOR will work with COUNTY to ensure data, outcomes, and reports are included in all required MHSA reports, plans, and updates. Current MHSA Regulations can be found at the following website: https:Hmhsoac.ca.gov/wp-content/uploads/MHSA-Jan2020 0.pdf CONTRACTOR should understand all MHSA regulations to ensure they have the organizational capacity to record, track, and report all required elements. EXHIBIT A2 Page 1 of 4 FULL SERVICE PARTNERSHIP SERVICE DELIVERY MODEL This document outlines requirements for Full Service Partnership collaborations and can be found in its entirety at http://www.dhcs.ca.gov/services/MH/Documents/FSP FAQs 04-17- 09.pdf Full Service Partnerships (FSP) are designed as a partnership between enrollees and the service provider. The FSP service delivery ethic incorporates recovery and cultural competence into the services and supports offered to consumers. In this partnership, the service provider commits to do "whatever it takes" and to "meet the client where they are" in order to assist the enrollee achieve their personal recovery/resiliency and wellness goals. 1. The Target Population is consistent with the population identified in the Fresno County MHSA Community Planning Process. The target population must meet requirements for SMI/SED diagnosis; and must address reduction of specific ethnic disparities, as indicated in the MHSA Community Services and Supports proposal on which the RFP is based. The target population will include individuals who are not currently served and meet one or more of the following criteria: • Homeless • At risk of homelessness— such as youth aging out of foster care or • persons coming out of jail • Involved in the criminal justice system (including adults with child protection issues) • Frequent users of hospital and emergency room services or are so underserved that they are at risk of: • Homelessness—such as persons living in institutions or nursing homes • Criminal justice involvement • Institutionalization Diagnoses that serve as criteria for inclusion in the target population will be based on definitions found in 5600.3 California Welfare and Institutions code defining severe mental disorder. The operational definition of"diagnosis" for programs serving the chronically homeless may also include: co-occurring disorders, personality disorders, general anxiety/mood disorders, and Post Traumatic Stress Disorder. 2. FSP Program Components: All MHSA FSP Programs must include the following in their program descriptions: • Providers who are part of the multidisciplinary, community based "treatment" teams serve as an ally to the consumer's recovery process. The partnership allows clients and family members opportunities for informed choice. o The team description must demonstrate commitment and capacity to do "whatever it takes" to assist the enrolled member, specifically: ■ Low staff to client ratio (approximately 1:12 or the ratio that has been specified in the RFP's scope of work). ■ 24/7 availability of the multidisciplinary team. ■ Team culture is created where each member of the team knows each client and the clients are familiar with each member of the team. EXHIBIT A2 Page 2 of 4 ■ Members of the team speak the client's language, are familiar with community resources that reflect the healing beliefs of the client's culture, and are positioned to assist the client make meaningful connection with those resources. ■ Crisis response comes from a person known to the client. ■ Staff is given the administrative flexibility and flex-funding to connect consumers with non-mental health services and same day needs. Examples include: housing; primary care; dual disorder services; education services and supports; vocational services and supports; payee services/benefits advocacy; community recreational activities (YMCA classes, libraries, movie theaters, etc.); social services; food; transportation; and clothing. ■ Availability of Integrated Dual Diagnosis Treatment or other dual recovery intervention that will provide effective treatment for the target population. • Outreach and engagement. The team's outreach and engagement strategy must be voluntary and driven by the values of client culture. This means that consumers will be engaged "where they are" in terms of their community location, their need for clinical and non-clinical services/supports and their phase of recovery. Outreach workers will have culturally competent language skills and will function as an ally to the consumer's decision to receive services. Peer Support will be included in the outreach and engagement of new clients. • Procedures for enrollment and dis-enrollment will be easily understood, clearly communicated and non-coercive. Enrollment is voluntary. A condition of enrollment is that the client indicates that they want services from the assertive-community treatment model team. • Each adult, older adult, and transition age youth enrollee must have a Personal Service Coordinator(PSC). The PSC is an ally to the enrollee and acts as a "single point of responsibility" within the multidisciplinary team for coordinating services and supports. "Personal Service Coordinators (PSCs) for adults— case managers for children and youth—must have a caseload that is low enough so that: (1) their availability to the individual and family is appropriate to their service needs, (2) they are able to provide intensive services and supports when needed, and (3) they can give the individual served and/or family member considerable personal attention... PSCs/case managers must be culturally competent, and know the community resources of the client's racial ethnic community." (Source: DMH Planning Requirements, Section III Identifying Populations for Full Service Partnerships, Aug 2005) • Each enrollee must have an Integrated Services and Supports Plan that is developed with their Personal Services Coordinator. This ISSP is a planning tool that builds on the consumer's strengths. It includes goals and provides a map of the steps that the enrollee identifies as necessary to move along his/her recovery path. "Integrated Services and Supports Plans must operationalize the five fundamental concepts (identified in section three of this exhibit) and should reflect community collaboration, be culturally competent, be client/family driven with a wellness/recovery/resiliency focus and they must provide an integrated service experience for the client/family. In addition, the ISSP will be person/child-centered, and give individuals and their families'sufficient information to allow them to make informed choices about the services in which they participate. Services should also include linkage to, or provision of, all needed services or benefits as defined by the client and or EXHIBIT A2 Page 3 of 4 family in consultation with the PSC/case manager. This includes the capability of increasing or decreasing service intensity as needed." (Source: DMH Planning Requirements, Section III Identifying Populations for Full Service Partnerships, Aug 2005 • Peer support services will be made available to the client. At least two staff (a minimum of 1 FTE) who act in peer support roles will be employed in each MHSA program. o The enrollee is given significant access to peer recovery and self-help services. Tools such as Advanced Directives are made available to adult and older adult clients, and Wellness Recovery Action Plans (WRAP) are made available to adult, transition age youth and older adult clients. o Peer Counselors are included as equal partners in the multidisciplinary team, and play a critical role in developing the recovery culture and client orientation of the team. 3. The Five (5) Core MHSA Concepts are embedded in each program. Concept 1: Recovery/Resiliency Orientation: FSPs will embody the values of recovery and resiliency (i.e., hope, personal responsibility, self-advocacy, choice, respect) and the program principles of recovery and resiliency, including: • Client-driven goal setting and Individualized Services and Supports Plans. • Providers are allies to the client's recovery process. • A harm-reduction approach to substance abuse that encourages recovery and abstinence but does not penalize consumers or withdraw help from them if they are using. • A built in understanding and expectation of setbacks as part of recovery. • Links to a range of services that are part of the consumers "pathway to wellness" (i.e., employment, health care, peer support, housing, medications, food and clothing). Concept 2: Cultural Competence Orientation: The program's structure, staffing and service delivery values will reflect the cultural values and orientation of the program's target populations. The FSP program will embody principals of cultural competence including: ■ Diverse staff, representative of the primary ethnic groups to be reached through the program • Staff trained regarding common access barriers for racial and ethnic groups targeted (including the impact of housing discrimination) ■ Links to community-based organizations that share the healing beliefs and practices of ethnic communities served by the FSP. The FSP program must also be able to deal with gender and sexual orientation diversity. Training in sensitivity to gender and sexuality issues is a key component for staff on the team. Concept 3: Community Collaboration: FSP Collaborations ensure that community resources are made available to enrollees. These collaborations include subcontracts between the vendor and other agencies, memoranda of understanding with community non-profits and businesses regarding providing services to clients, and informal EXHIBIT A2 Page 4 of 4 relationships built between FSP staff and community stakeholders that result in improved access and decreased discrimination. Concept 4: Client/Family Driven program: In FSPs, the Integrated Services and Supports Plan (ISSP) is used by adult clients and families of children and youth to identify their needs and preferences which lead to the services and supports that will be most effective for them. Providers work in full partnership with clients to develop these ISSPs. Their needs and preferences drive the policy and financing decisions that affect them. Concept 5: Integrated Service Experience: FSP programs were incorporated into the MHSA to ensure that these dollars funded "integrated service experiences". This means that services are "seamless" to clients and that clients do not have to negotiate multiple agencies and funding sources to get critical needs met and to move towards recovery and develop resiliency. Services are delivered, or at a minimum, coordinated through a single agency or a system of care. The integrated service experience centers on the individual/family, uses a strength-based approach, and includes multi-agency programs and joint planning to best address the individual/family's needs using the full range of community-based treatment, case management, and interagency system components required by children/transition age youth/adults/older adults. Exhibit A3 Transition Optimization Opportunities One-time Transition Optimization Funds will be available to specialty mental health providers and Drug Medi-Cal providers within FY 2023-24 to encourage Contractors to identify and implement organization changes during the first year of CalAIM Payment Reform to improve outcomes for persons served and create operational efficiencies. Contractor is expected to utilize the strategies, tools and knowledge learned to their programming and continue to improve services for the population served. Drug Medi-Cal Transition Optimization funds will be provided through County Realignment. a. Funding Allocation Methodology i. Each participating contractor is eligible to apply for an allocation of Transition Optimization Funds up to the maximum amounts stated in Article 4 of the Agreement and further described below. Transition optimization funds will only be available from July 1, 2023 through June 30, 2024 and payments shall be on a quarterly basis. ii. Payments will be disbursed upon review and approval by DBH of each deliverable described below. Quarterly progress reports shall be submitted to DBH in order to show progress as outlined in the submitted plans and deliverables. iii. Payments will be dependent on Contractor demonstrating progress toward meeting deliverables described in this exhibit. Contractors who fail to submit progress reports by stated deadlines, or who do not demonstrate adequate progress made, may be determined ineligible for that quarter's payment at the sole discretion of the County. iv. All invoices will be submitted on a quarterly basis within fifteen (15) days following the end of the quarter. Invoices submitted thereafter may not be eligible for payment. b. Responsibilities i. Letter of Intent Contractor shall submit a letter of intent to DBH by July 31, 2023 identifying the selected Transition Optimization Activity(ies) and commitment to meet the deliverable deadlines as described below. The letter shall include all current Medi- Cal billable specialty mental health and substance use disorder services agreements the Contractor has with the County. The County shall respond to the Contractor's letter of intent within 30 days. The County's response shall include a breakdown of anticipated payments, as determined by the County, depending on the Transition Optimization Activity(ies) chosen and depending on the number of current Medi-Cal billable specialty mental health and substance use disorder services agreements the Contractor has with the County. ii. Quarterly Reports Contractor shall submit quarterly progress reports and invoices. Reports shall be submitted on the dates indicated in the Schedule of Deliverables below. Invoices are due 15 days after the end of each quarter. All activities shall be completed by June 30, 2024. The report shall include updated plans/tools and progress Contractor has A3-1 Exhibit A3 made toward the Transition Optimization Activity(ies) described in each Contractors' letter of intent. iii. Schedule of Deliverables: Equity Gap Analysis, Fiscal Monitoring Tool, and Electronic Health Record 1. Q1 Reports: July-Sept: a. Letter of Intent: Due July 31, 2023 b. Fiscal Monitoring Tool, Equity Gap Analysis, and Electronic Health Record Implementation Plans (if applicable): Due September 30, 2023 c. Fiscal Monitoring Tool Identified Practices and Strategies (if applicable): Due September 30, 2023 2. Q2 Report: Oct-Dec: Due January 15, 2024 3. Q3 Report: Jan-Mar: Due April 15, 2024 4. Q4 Report: Apr-June: Due July 15, 2024 iv. All deliverables will be reviewed and approved by DBH prior to payment. c. Eligible Transition Optimization Activities i. Fiscal Monitoring Tools: Contractor shall submit to DBH a draft of their fiscal monitoring tool that shall be used monthly on an ongoing basis to evaluate fiscal health of the organization. Tools shall, at a minimum, monitor costs, productivity targets and identify one or more practice pattern(s) the organization is employing to increase direct care time to the Medi-Cal population. 1. Fiscal Monitoring Tools and Implementation Plan: Contractor shall develop fiscal monitoring tools that will be used monthly to ensure their organizational fiscal health and implementation plan. Fiscal monitoring tools drafts and implementation plan shall be submitted to DBH by September 30, 2023. a. Identified Practice: Identify at least one process improvement that shall be modified by September 30, 2023. b. Quarterly Progress Reports: Quarterly progress reports shall be submitted including but not limited to a narrative of progress, obstacles, alternative solutions and outcomes. c. Funding for this activity shall be available up to $25,000 for the initial agreement with Contractor and up to another$10,000 for each additional agreement. County shall provide further details on deliverables and payment schedule in County's response to the Contractor's letter of intent. ii. Equity Gap Analysis: Contractor shall produce a report identifying the race/ethnicity of population served in fiscal year 2022-23 compared to the County's population as provided by the County. Contractor shall identify key disparities in both persons served and amount of services and frequency of transitions to other levels of care received. Contractor shall identify three (3) strategies they shall employ during FY 2023-24 to reduce the disparities among underserved population. A3-2 Exhibit A3 1. Report on Underserved Population: Contractor shall submit an Equity Gap Report to the Department containing including, but not limited to, the following: a. Identify if it serves specific population within its program(s) and identify whom the program(s) currently served based on data. b. Staffing/workforce information and demographics. Report the staffing/workforce supporting the different programs and populations served by the provider in Fresno County. This data is to evaluate how the staffing reflects the populations it is serving. c. Comparison of the county penetration rates to the demographics of persons served by the Contractor and program(s) under agreement with DBH. d. Data on retention of persons served by demographics. Total persons served and the average length of stay by demographics of the persons served in programs. i. Which populations are remaining in the programs by demographics, which ones are having the shortest stays. ii. How long is the average length of stay by the demographics. e. Identify what data points the Contractor is missing at this time that challenges its ability to thoroughly assess its equity gap analysis. Examples: Data is not collected, Data that is missing or under reported, data not captured in its processes, etc. 2. Equity Improvement Implementation Plan: Contractor shall submit an Equity Improvement Implementation Plan related to improving health equity by September 30, 2023. The plan shall include the following items at a minimum: a. Contractor shall select three strategies from below: i. Plan shall include specific efforts including, but not limited to, the following and timelines to increase access to underserved groups. 1. Outreach/Engagement with underserved communities 2. Active attendance/participation in DBH's Diversity Equity and Inclusion (DEI) workgroup 3. Plan for retention of persons served in programs who are underrepresented 4. Improvement of demographic data collection including Sexual Orientation Gender Identity (SOGI)/LGBTQ data. ii. Plan shall address workforce capacity to render services to more underserved populations, through: 1. Development of bilingual personnel 2. Recruitment plan for more diverse workforce to reflect populations served. 3. Training for workforce to increase capacity to be culturally responsive A3-3 Exhibit A3 4. Development workforce pool for the future that can be bilingual and bicultural b. Timeline for each effort shall be included in the plan. c. Contractor shall identify the measurement to be used to demonstrate successful implementation of plan. Measure may be identified by the Contractor to best support their plan and goals. d. Contractor shall develop and submit policies and procedures to formally support equity effort. 3. Quarterly Progress Reports: Use available data including but not limited to, External Quality Review Organization (EQRO) and EHR data to evaluate the strategies deployed. Quarterly progress reports shall be submitted including but not limited to a narrative of the progress, obstacles, alternative solutions and outcomes. The final quarter shall include a comprehensive final report on the outcomes. 4. Funding for this activity shall be available up to $25,000 for the initial agreement with Contractor and up to another$10,000 for each additional agreement. County shall provide further details on deliverables and payment schedule in County's response to the Contractor's letter of intent. iii. Electronic Health Record (EHR): The implementation and expansion of the SmartCare EHR is an essential component of improving oversight with the implementation of payment reform. Furthermore, a standardized EHR will improve continuity of care, create transparency across the system, remove obstacles for individuals accessing services and improve the overall outcomes for persons served. For Contractors who plan to opt in to use SmartCare or have previously opted into DBH's former EHR and intend to transition to SmartCare, user fees and costs shall be waived during FY 2023-2024 and FY 2024-2025. 1. Option One: Current EHR Users a. Strategic Plan: Contractors utilizing DBH's EHR as their current EHR, and who will continue to utilize SmartCare beginning July 1, 2023, shall provide a plan, including, but not limited to, how they will optimize Medi-Cal billing, illustrate how they will utilize the information in the EHR to improve care for persons served, and a training plan for their organization by September 30, 2023. b. Quarterly Progress Reports: Quarterly progress reports shall be submitted, including, but not limited to, a narrative on the progress, obstacles, alternative solutions and outcomes. c. Total compensation for this Electronic Health Record activity, Option 1, shall not exceed $50,000.00 split among all current agreements between the Contractor and the County for Medi-Cal billable specialty mental health and substance use disorder services. County shall provide further details on deliverables and payment schedule in County's response to the Contractor's letter of intent. A3-4 Exhibit A3 2. Option Two: Non-EHR Users a. Contractor shall submit an implementation plan by September 30, 2023 regarding how they will transition to utilizing the SmartCare EHR by June 30, 2024. The plan shall include, at a minimum, an identified Go Live Date, plan on how the current record system will be maintained and utilized, training plan including number of individuals, and additional supports. The Go Live Date must occur by June 30, 2024 to receive final payment. Contractor shall work closely with DBH to identify needs, assignments, collaboration opportunities to transition. b. For Option 2, the Contractor shall not be reimbursed more than $200,000 split among all current agreements between the Contractor and the County for Medi-Cal billable specialty mental health and substance use disorder services. The total maximum compensation available for this option, shall include costs for maintaining current electronic health record/record system and additional supports and training costs per user. Contractor shall transition both specialty mental health and Drug Medi-Cal programming to the County's EHR and shall be required to use the County's EHR for future eligibility agreements with DBH. County shall provide further details on deliverables and payment schedule in County's response to the Contractor's letter of intent. A3-5 Exhibit B Page 1 of 17 BEHAVIORAL HEALTH REQUIREMENTS 1. CONTROL REQUIREMENTS The COUNTY and its subcontractors shall provide services in accordance with all applicable Federal and State statutes and regulations. 2. PROFESSIONAL LICENSURE All (professional level) persons employed by the COUNTY Mental Health Plan (directly or through contract) providing Short-Doyle/Medi-Cal services have met applicable professional licensure requirements pursuant to Business and Professions and Welfare and Institutions Codes. 3. CONFIDENTIALITY CONTRACTOR shall conform to and COUNTY shall monitor compliance with all State of California and Federal statutes and regulations regarding confidentiality, including but not limited to confidentiality of information requirements at 42, Code of Federal Regulations sections 2.1 et seq; California Welfare and Institutions Code, sections 14100.2, 11977, 11812, 5328; Division 10.5 and 10.6 of the California Health and Safety Code; Title 22, California Code of Regulations, section 51009; and Division 1, Part 2.6, Chapters 1-7 of the California Civil Code. 4. NON-DISCRIMINATION A. Eligibility for Services CONTRACTOR shall prepare and make available to COUNTY and to the public all eligibility requirements to participate in the program plan set forth in the Agreement. No person shall, because of ethnic group identification, age, gender, color, disability, medical condition, national origin, race, ancestry, marital status, religion, religious creed, political belief or sexual preference be excluded from participation, be denied benefits of, or be subject to discrimination under any program or activity receiving Federal or State of California assistance. B. Employment Opportunity CONTRACTOR shall comply with COUNTY policy, and the Equal Employment Opportunity Commission guidelines, which forbids discrimination against any person on the grounds of race, color, national origin, sex, religion, age, disability status, or sexual preference in employment practices. Such practices include retirement, recruitment advertising, hiring, layoff, termination, upgrading, demotion, transfer, rates of pay or other forms of compensation, use of facilities, and other terms and conditions of employment. Exhibit B Page 2 of 17 C. Suspension of Compensation If an allegation of discrimination occurs, COUNTY may withhold all further funds, until CONTRACTOR can show clear and convincing evidence to the satisfaction of COUNTY that funds provided under this Agreement were not used in connection with the alleged discrimination. D. Nepotism Except by consent of COUNTY's Department of Behavioral Health Director, or designee, no person shall be employed by CONTRACTOR who is related by blood or marriage to, or who is a member of the Board of Directors or an officer of CONTRACTOR. 5. PATIENTS' RIGHTS CONTRACTOR shall comply with applicable laws and regulations, including but not limited to, laws, regulations, and State policies relating to patients' rights. STATE CONTRACTOR CERTIFICATION CLAUSES 1. STATEMENT OF COMPLIANCE: CONTRACTOR has, unless exempted, complied with the non-discrimination program requirements. (Gov. Code§ 12990 (a-f) and CCR, Title 2, Section 111 02) (Not applicable to public entities.) 2. DRUG-FREE WORKPLACE REQUIREMENTS: CONTRACTOR will comply with the requirements of the Drug-Free Workplace Act of 1990 and will provide a drug-free workplace by taking the following actions: a. Publish a statement notifying employees that unlawful manufacture, distribution, dispensation, possession or use of a controlled substance is prohibited and specifying actions to be taken against employees for violations. b. Establish a Drug-Free Awareness Program to inform employees about: 1) the dangers of drug abuse in the workplace; 2) the person's or organization's policy of maintaining a drug-free workplace; 3) any available counseling, rehabilitation and employee assistance programs; and, 4) penalties that may be imposed upon employees for drug abuse violations. C. Every employee who works on this Agreement will: 1) receive a copy of the company's drug-free workplace policy statement; and, 2) agree to abide by the terms of the company's statement as a condition of employment on this Agreement. Failure to comply with these requirements may result in suspension of payments under this Agreement or termination of this Agreement or both and Exhibit B Page 3 of 17 CONTRACTOR may be ineligible for award of any future State agreements if the department determines that any of the following has occurred: the CONTRACTOR has made false certification, or violated the certification by failing to carry out the requirements as noted above. (Gov. Code §8350 et seq.) 3. NATIONAL LABOR RELATIONS BOARD CERTIFICATION: CONTRACTOR certifies that no more than one (1) final unappealable finding of contempt of court by a Federal court has been issued against CONTRACTOR within the immediately preceding two (2) year period because of CONTRACTOR's failure to comply with an order of a Federal court, which orders CONTRACTOR to comply with an order of the National Labor Relations Board. (Pub. Contract Code §10296) (Not applicable to public entities.) 4. CONTRACTS FOR LEGAL SERVICES $50,000 OR MORE- PRO BONO REQUIREMENT: CONTRACTOR hereby certifies that CONTRACTOR will comply with the requirements of Section 6072 of the Business and Professions Code, effective January 1, 2003. CONTRACTOR agrees to make a good faith effort to provide a minimum number of hours of pro bono legal services during each year of the contract equal to the lessor of 30 multiplied by the number of full time attorneys in the firm's offices in the State, with the number of hours prorated on an actual day basis for any contract period of less than a full year or 10% of its contract with the State. Failure to make a good faith effort may be cause for non-renewal of a state contract for legal services, and may be taken into account when determining the award of future contracts with the State for legal services. 5. EXPATRIATE CORPORATIONS: CONTRACTOR hereby declares that it is not an expatriate corporation or subsidiary of an expatriate corporation within the meaning of Public Contract Code Section 10286 and 10286.1, and is eligible to contract with the State of California. 6. SWEATFREE CODE OF CONDUCT: a. All CONTRACTORS contracting for the procurement or laundering of apparel, garments or corresponding accessories, or the procurement of equipment, materials, or supplies, other than procurement related to a public works contract, declare under penalty of perjury that no apparel, garments or corresponding accessories, equipment, materials, or supplies furnished to the state pursuant to the contract have been laundered or produced in whole or in part by sweatshop labor, forced labor, convict labor, indentured labor under penal sanction, abusive forms of child labor or exploitation of children in sweatshop labor, or with the benefit of sweatshop labor, forced labor, convict labor, indentured labor under penal sanction, abusive forms of child labor or exploitation of children in sweatshop labor. CONTRACTOR further declares under penalty of perjury that they adhere to the Sweatfree Code of Conduct as set forth on the California Department of Industrial Relations website located at www.dir.ca.gov, and Public Contract Code Section 6108. Exhibit B Page 4 of 17 b. CONTRACTOR agrees to cooperate fully in providing reasonable access to the CONTRACTOR's records, documents, agents or employees, or premises if reasonably required by authorized officials of the contracting agency, the Department of Industrial Relations, or the Department of Justice to determine the contractor's compliance with the requirements under paragraph (a). 7. DOMESTIC PARTNERS: For contracts of$100,000 or more, CONTRACTOR certifies that CONTRACTOR is in compliance with Public Contract Code Section 10295.3. 8. GENDER IDENTITY: For contracts of$100,000 or more, CONTRACTOR certifies that CONTRACTOR is in compliance with Public Contract Code Section 10295.35. DOING BUSINESS WITH THE STATE OF CALIFORNIA The following laws apply to persons or entities doing business with the State of California. 1. CONFLICT OF INTEREST: CONTRACTOR needs to be aware of the following provisions regarding current or former state employees. If CONTRACTOR has any questions on the status of any person rendering services or involved with this Agreement, the awarding agency must be contacted immediately for clarification. Current State Employees (Pub. Contract Code §10410): a). No officer or employee shall engage in any employment, activity or enterprise from which the officer or employee receives compensation or has a financial interest and which is sponsored or funded by any state agency, unless the employment, activity or enterprise is required as a condition of regular state employment. b). No officer or employee shall contract on his or her own behalf as an independent contractor with any state agency to provide goods or services. Former State Employees (Pub. Contract Code §10411): a). For the two (2) year period from the date he or she left state employment, no former state officer or employee may enter into a contract in which he or she engaged in any of the negotiations, transactions, planning, arrangements or any part of the decision-making process relevant to the contract while employed in any capacity by any state agency. b). For the twelve (12) month period from the date he or she left state employment, no former state officer or employee may enter into a contract with any state agency if he or she was employed by that state agency in a policy-making position in the same general subject area as Exhibit B Page 5 of 17 the proposed contract within the twelve (12) month period prior to his or her leaving state service. If CONTRACTOR violates any provisions of above paragraphs, such action by CONTRACTOR shall render this Agreement void. (Pub. Contract Code §10420) Members of boards and commissions are exempt from this section if they do not receive payment other than payment of each meeting of the board or commission, payment for preparatory time and payment for per diem. (Pub. Contract Code §10430 (e)) 2. LABOR CODE/WORKERS' COMPENSATION: CONTRACTOR needs to be aware of the provisions which require every employer to be insured against liability for Worker's Compensation or to undertake self-insurance in accordance with the provisions, and CONTRACTOR affirms to comply with such provisions before commencing the performance of the work of this Agreement. (Labor Code Section 3700) 3. AMERICANS WITH DISABILITIES ACT: CONTRACTOR assures the State that it complies with the Americans with Disabilities Act (ADA) of 1990, which prohibits discrimination on the basis of disability, as well as all applicable regulations and guidelines issued pursuant to the ADA. (42 U.S.C. 12101 et seq.) 4. CONTRACTOR NAME CHANGE: An amendment is required to change the CONTRACTOR's name as listed on this Agreement. Upon receipt of legal documentation of the name change the State will process the amendment. Payment of invoices presented with a new name cannot be paid prior to approval of said amendment. 5. CORPORATE QUALIFICATIONS TO DO BUSINESS IN CALIFORNIA: a. When agreements are to be performed in the state by corporations, the contracting agencies will be verifying that the CONTRACTOR is currently qualified to do business in California in order to ensure that all obligations due to the state are fulfilled. b. "Doing business" is defined in R&TC Section 23101 as actively engaging in any transaction for the purpose of financial or pecuniary gain or profit. Although there are some statutory exceptions to taxation, rarely will a corporate contractor performing within the state not be subject to the franchise tax. C. Both domestic and foreign corporations (those incorporated outside of California) must be in good standing in order to be qualified to do business in California. Agencies will determine whether a corporation is in good standing by calling the Office of the Secretary of State. 6. RESOLUTION: A county, city, district, or other local public body must provide the State with a copy of a resolution, order, motion, or ordinance of the local governing body, which by law has authority to enter into an agreement, authorizing execution of the agreement. Exhibit B Page 6 of 17 7. AIR OR WATER POLLUTION VIOLATION: Under the State laws, the CONTRACTOR shall not be: (1) in violation of any order or resolution not subject to review promulgated by the State Air Resources Board or an air pollution control district; (2) subject to cease and desist order not subject to review issued pursuant to Section 13301 of the Water Code for violation of waste discharge requirements or discharge prohibitions; or (3) finally determined to be in violation of provisions of federal law relating to air or water pollution. 8. PAYEE DATA RECORD FORM STD. 204: This form must be completed by all contractors that are not another state agency or other governmental entity. 9. INSPECTION and Audit of Records and access to Facilities. The State, CMS, the Office of the Inspector General, the Comptroller General, and their designees may, at any time, inspect and audit any records or documents of CONTRACTOR or its subcontractors, and may, at any time, inspect the premises, physical facilities, and equipment where Medicaid-related activities or work is conducted. The right to audit under this section exists for ten (10) years from the final date of the contract period or from the date of completion of any audit, whichever is later. Federal database checks. Consistent with the requirements at § 455.436 of this chapter, the State must confirm the identity and determine the exclusion status of CONTRACTOR, any subcontractor, as well as any person with an ownership or control interest, or who is an agent or managing employee of CONTRACTOR through routine checks of Federal databases. This includes the Social Security Administration's Death Master File, the National Plan and Provider Enumeration System (NPPES), the List of Excluded Individuals/Entities (LEIE), the System for Award Management (SAM), and any other databases as the State or Secretary may prescribe. These databases must be consulted upon contracting and no less frequently than monthly thereafter. If the State finds a party that is excluded, it must promptly notify the CONTRACTOR and take action consistent with § 438.610(c). The State must ensure that CONTRACTOR with which the State contracts under this part is not located outside of the United States and that no claims paid by a CONTRACTOR to a network provider, out-of-network provider, subcontractor or financial institution located outside of the U.S. are considered in the development of actuarially sound capitation rates. CALIFORNIA ADVANCING AND INNOVATING MEDI-CAL (CAL-AIM) REQUIREMENTS 1. SERVICES AND ACCESS PROVISIONS a. CERTIFICATION OF ELIGIBILITY i. Contractor will, in cooperation with County, comply with Section 14705.5 of California Welfare and Institutions Code to obtain a Exhibit B Page 7 of 17 certification of an individual's eligibility for Specialty Mental Health Services (SMHS) under Medi-Cal. b. ACCESS TO SPECIALTY MENTAL HEALTH SERVICES i. In collaboration with the County, Contractor will work to ensure that individuals to whom the Contractor provides SMHS meet access criteria, as per Department of Health Care Services (DHCS) guidance specified in BHIN 21-073. Specifically, the Contractor will ensure that the clinical record for each client includes information as a whole indicating that client's presentation and needs are aligned with the criteria applicable to their age at the time of service provision as specified below. ii. For enrolled clients under 21 years of age, Contractor shall provide all medically necessary SMHS required pursuant to Section 1396d(r) of Title 42 of the United States Code. Covered SMHS shall be provided to enrolled clients who meet either of the following criteria, (1) or (11) below. If a client under age 21 meets the criteria as described in (1) below, the beneficiary meets criteria to access SMHS; it is not necessary to establish that the beneficiary also meets the criteria in (b) below. 1. The client has a condition placing them at high risk for a mental health disorder due to experience of trauma evidenced by any of the following: scoring in the high-risk range under a trauma screening tool approved by DHCS, involvement in the child welfare system, juvenile justice involvement, or experiencing homelessness. OR 2. The client has at least one of the following: a. A significant impairment b. A reasonable probability of significant deterioration in an important area of life functioning c. A reasonable probability of not progressing developmentally as appropriate. d. A need for SMHS, regardless of presence of impairment, that are not included within the mental health benefits that a Medi-Cal Managed Care Plan (MCP) is required to provide. AND the client's condition as described in subparagraph (11 a- d) above is due to one of the following: a. A diagnosed mental health disorder, according to the criteria in the current editions of the Diagnostic and Statistical Manual of Mental Disorders (DSM) and the International Classification of Diseases and Related Health Problems (ICD). b. A suspected mental health disorder that has not yet been diagnosed. Exhibit B Page 8 of 17 c. Significant trauma placing the client at risk of a future mental health condition, based on the assessment of a licensed mental health professional. iii. For clients 21 years of age or older, Contractor shall provide covered SMHS for clients who meet both of the following criteria, (a) and (b) below: 1. The client has one or both of the following: a. Significant impairment, where impairment is defined as distress, disability, or dysfunction in social, occupational, or other important activities. b. A reasonable probability of significant deterioration in an important area of life functioning. 2. The client's condition as described in paragraph (a) is due to either of the following: a. A diagnosed mental health disorder, according to the criteria in the current editions of the DSM and ICD. b. A suspected mental disorder that has not yet been diagnosed. c. ADDITIONAL CLARIFICATIONS i. Criteria 1. A clinically appropriate and covered mental health prevention, screening, assessment, treatment, or recovery service listed within Exhibit A of this Agreement can be provided and submitted to the County for reimbursement under any of the following circumstances: a. The services were provided prior to determining a diagnosis, including clinically appropriate and covered services provided during the assessment process; b. The service was not included in an individual treatment plan; or c. The client had a co-occurring substance use disorder. ii. Diagnosis Not a Prerequisite 1. Per BHIN 21-073, a mental health diagnosis is not a prerequisite for access to covered SMHS. This does not eliminate the requirement that all Medi-Cal claims, including SMHS claims, include a current Centers for Medicare & Medicaid Services (CMS) approved ICD diagnosis code d. MEDICAL NECESSITY i. Contractor will ensure that services provided are medically necessary in compliance with BHIN 21-073 and pursuant to Welfare and Institutions Code section 14184.402(a). Services provided to a client must be medically necessary and clinically appropriate to address the client's presenting condition. Documentation in each client's chart as a whole will demonstrate Exhibit B Page 9 of 17 medical necessity as defined below, based on the client's age at the time of service provision. ii. For individuals 21 years of age or older, a service is "medically necessary" or a "medical necessity" when it is reasonable and necessary to protect life, to prevent significant illness or significant disability, or to alleviate severe pain as set forth in Welfare and Institutions Code section 14059.5. iii. For individuals under 21 years of age, a service is "medically necessary" or a "medical necessity" if the service meets the standards set forth in Section 1396d(r)(5) of Title 42 of the United States Code. e. COORDINATION OF CARE i. Contractor shall ensure that all care, treatment and services provided pursuant to this Agreement are coordinated among all providers who are serving the client, including all other SMHS providers, as well as providers of Non-Specialty Mental Health Services (NSMHS), substance use disorder treatment services, physical health services, dental services, regional center services and all other services as applicable to ensure a client-centered and whole-person approach to services. ii. Contractor shall ensure that care coordination activities support the monitoring and treatment of comorbid substance use disorder and/or health conditions. iii. Contractor shall include in care coordination activities efforts to connect, refer and link clients to community-based services and supports, including but not limited to educational, social, prevocational, vocational, housing, nutritional, criminal justice, transportation, childcare, child development, family/marriage education, cultural sources, and mutual aid support groups. iv. Contractor shall engage in care coordination activities beginning at intake and throughout the treatment and discharge planning processes. v. To facilitate care coordination, Contractor will request a HIPAA and California law compliant client authorization to share client information with and among all other providers involved in the client's care, in satisfaction of state and federal privacy laws and regulations. f. CO-OCCURRING TREATMENT AND NO WRONG DOOR i. Per BHIN 22-011, Specialty and Non-Specialty Mental Health Services can be provided concurrently, if those services are clinically appropriate, coordinated, and not duplicative. When a client meets criteria for both NSMHS and SMHS, the client should receive services based on individual clinical need and established therapeutic relationships. Clinically appropriate and covered SMHS can also be provided when the client has a co-occurring mental health condition and substance use disorder. ii. Under this Agreement, Contractor will ensure that clients receive timely mental health services without delay. Services are reimbursable to Contractor by County even when: 1. Services are provided prior to determination of a diagnosis, during the assessment or prior to determination of whether Exhibit B Page 10 of 17 SMHS access criteria are met, even if the assessment ultimately indicates the client does not meet criteria for SMHS. 2. If Contractor is serving a client receiving both SMHS and NSMHS, Contractor holds responsibility for documenting coordination of care and ensuring that services are non- duplicative. 2. AUTHORIZATION AND DOCUMENTATION PROVISIONS a. SERVICE AUTHORIZATION i. Contractor will collaborate with County to complete authorization requests in line with County and DHCS policy. ii. Contractor shall have in place, and follow, written policies and procedures for completing requests for initial and continuing authorizations of services, as required by County guidance. iii. Contractor shall respond to County in a timely manner when consultation is necessary for County to make appropriate authorization determinations. iv. County shall provide Contractor with written notice of authorization determinations within the timeframes set forth in BHINs 22-016 and 22-017, or any subsequent DHCS notices. v. Contractor shall alert County when an expedited authorization decision (no later than 72 hours) is necessary due to a client's specific needs and circumstances that could seriously jeopardize the client's life or health, or ability to attain, maintain, or regain maximum function. b. DOCUMENTATION REQUIREMENTS i. Contractor will follow all documentation requirements as specified in Article 4.2-4.8 inclusive in compliance with federal, state and County requirements. ii. All Contractor documentation shall be accurate, complete, and legible, shall list each date of service, and include the face-to-face time for each service. Contractor shall document travel and documentation time for each service separately from face-to-face time and provide this information to County upon request. Services must be identified as provided in-person, by telephone, or by telehealth. iii. All services shall be documented utilizing County-approved templates and contain all required elements. Contractor agrees to satisfy the chart documentation requirements set forth in BHIN 22- 019 and the contract between County and DHCS. Failure to comply with documentation standards specified in this Article require corrective action plans. c. ASSESSMENT i. Contractor shall ensure that all client medical records include an assessment of each client's need for mental health services. ii. Contractor will utilize the seven uniform assessment domains and include other required elements as identified in BHIN 22-019 and document the assessment in the client's medical record. Exhibit B Page 11 of 17 iii. For clients aged 6 through 20, the Child and Adolescent Needs and Strengths (CANS), and for clients aged 3 through 18, the Pediatric Symptom Checklist-35 (PSC-35) tools are required at intake, every six months during treatment, and at discharge, as specified in DHCS MHSUDS INs 17-052 and 18-048. iv. The time period for providers to complete an initial assessment and subsequent assessments for SMHS are up to clinical discretion of County; however, Contractor's providers shall complete assessments within a reasonable time and in accordance with generally accepted standards of practice. d. ICD-10 i. Contractor shall use the criteria set forth in the current edition of the DSM as the clinical tool to make diagnostic determinations. ii. Once a DSM diagnosis is determined, the Contractor shall determine the corresponding mental health diagnosis in the current edition of ICD. Contractor shall use the ICD diagnosis code(s) to submit a claim for SMHS to receive reimbursement from County. iii. The ICD Tabular List of Diseases and Injuries is maintained by CMS and may be updated during the term of this Agreement. Changes to the lists of ICD diagnoses do not require an amendment to this Agreement, and County may implement these changes as provided by CMS e. PROBLEM LIST i. Contractor will create and maintain a Problem List for each client served under this Agreement. The problem list is a list of symptoms, conditions, diagnoses, and/or risk factors identified through assessment, psychiatric diagnostic evaluation, crisis encounters, or other types of service encounters. ii. Contractor must document a problem list that adheres to industry standards utilizing at minimum current SNOMED International, Systematized Nomenclature of Medicine Clinical Terms (SNOMED CTO) U.S. Edition, September 2022 Release, and ICD- 10-CM 2023. iii. A problem identified during a service encounter may be addressed by the service provider during that service encounter and subsequently added to the problem list. iv. The problem list shall include, but is not limited to, all elements specified in BHIN 22-019. v. County does not require the problem list to be updated within a specific timeframe or have a requirement about how frequently the problem list should be updated after a problem has initially been added. However, Contractor shall update the problem list within a reasonable time such that the problem list reflects the current issues facing the client, in accordance with generally accepted standards of practice and in specific circumstances specified in BHIN 22-019. f. TREATMENT AND CARE PLANS i. Contractor is not required to complete treatment or care plans for clients under this Agreement, except in the circumstances Exhibit B Page 12 of 17 specified in BHIN 22-019 and additional guidance from DHCS that may follow after execution of this Agreement. g. PROGRESS NOTES i. Contractor shall create progress notes for the provision of all SMHS services provided under this Agreement. ii. Each progress note shall provide sufficient detail to support the service code selected for the service type as indicated by the service code description. iii. Progress notes shall include all elements specified in BHIN 22- 019, whether the note be for an individual or a group service. iv. Contractor shall complete progress notes within three business days of providing a service, with the exception of notes for crisis services, which shall be completed within 24 hours. v. Providers shall complete a daily progress note for services that are billed on a daily basis, such as residential and day treatment services, if applicable. h. TRANSITION OF CARE TOOL i. Contractor shall use a Transition of Care Tool for any clients whose existing services will be transferred from Contractor to an Medi-Cal Managed Care Plan (MCP) provider or when NSMHS will be added to the existing mental health treatment provided by Contractor, as specified in BHIN 22-065, in order to ensure continuity of care. ii. Determinations to transition care or add services from an MCP shall be made in alignment with County policies and via a client- centered, shared decision-making process. iii. Contractor may directly use the DHCS-provided Transition of Care Tool, found at https://www.dhcs.ca.gov/Pages/Screening-and- Transition-of-Care-Tools-for-Medi-Cal-Mental-Health- Services.aspx, or obtain a copy of that tool provided by the County. Contractor may create the Transition of Care Tool in its Electronic Health Record (EHR). However, the contents of the Transition of Care Tool, including the specific wording and order of fields, shall remain identical to the DHCS provided form. The only exception to this requirement is when the tool is translated into languages other than English. i. TELEHEALTH i. Contractor may use telehealth, when it deems clinically appropriate, as a mode of delivering behavioral health services in accordance with all applicable County, state, and federal requirements, including those related to privacy/security, efficiency, and standards of care. Such services will conform to the definitions and meet the requirements included in the Medi-Cal Provider Manual: Telehealth, available in the DHCS Telehealth Resources page at: https://www.dhcs.ca.gov/provgovpart/Pages/TelehealthResources .aspx. ii. All telehealth equipment and service locations must ensure that client confidentiality is maintained. Exhibit B Page 13 of 17 iii. Licensed providers and staff may provide services via telephone and telehealth as long as the service is within their scope of practice. iv. Medical records for clients served by Contractor under this Agreement must include documentation of written or verbal consent for telehealth or telephone services if such services are provided by Contractor. Such consent must be obtained at least once prior to initiating applicable health care services and consent must include all elements as specified in BHIN 22-019. v. County may at any time audit Contractor's telehealth practices, and Contractor must allow access to all materials needed to adequately monitor Contractor's adherence to telehealth standards and requirements. 3. CLIENT PROTECTIONS a. GRIEVANCES, APPEALS AND NOTICES OF ADVERSE BENEFIT DETERMINATION i. All grievances (as defined by 42 C.F.R. § 438.400) and complaints received by Contractor must be immediately forwarded to the County's Managed Care Department or other designated persons via a secure method (e.g., encrypted email or by fax) to allow ample time for the Managed Care staff to acknowledge receipt of the grievance and complaints and issue appropriate responses. ii. Contractor shall not discourage the filing of grievances and clients do not need to use the term "grievance" for a complaint to be captured as an expression of dissatisfaction and, therefore, a grievance. iii. Aligned with MHSUDS IN 18-010E and 42 C.F.R. §438.404, the appropriate and delegated Notice of Adverse Benefit Determination (NOABD) must be issued by Contractor within the specified timeframes using the template provided by the County. iv. NOABDs must be issued to clients anytime the Contractor has made or intends to make an adverse benefit determination that includes the reduction, suspension, or termination of a previously authorized service and/or the failure to provide services in a timely manner. The notice must have a clear and concise explanation of the reason(s) for the decision as established by DHCS and the County. The Contractor must inform the County immediately after issuing a NOABD. v. Procedures and timeframes for responding to grievances, issuing and responding to adverse benefit determinations, appeals, and state hearings must be followed as per 42 C.F.R., Part 438, Subpart F (42 C.F.R. §§ 438.400 —438.424). vi. Contractor must provide clients any reasonable assistance in completing forms and taking other procedural steps related to a grievance or appeal such as auxiliary aids and interpreter services. vii. Contractor must maintain records of grievances and appeals and must review the information as part of its ongoing monitoring procedures. The record must be accurately maintained in a Exhibit B Page 14 of 17 manner accessible to the County and available upon request to DHCS. b. Advanced Directives i. Contractor must comply with all County policies and procedures regarding Advanced Directives in compliance with the requirements of 42 C.F.R. §§ 422.128 and 438.6(i) (1), (3) and (4). c. Continuity of Care i. Contractor shall follow the County's continuity of care policy that is in accordance with applicable state and federal regulations, MHSUDS IN 18-059 and any BHINs issued by DHCS for parity in mental health and substance use disorder benefits subsequent to the effective date of this Agreement (42 C.F.R. § 438.62(b)(1)-(2).) 4. QUALITY IMPROVEMENT PROGRAM a. QUALITY IMPROVEMENT ACTIVITIES AND PARTICIPATION i. Contractor shall implement mechanisms to assess client/family satisfaction based on County's guidance. The Contractor shall assess client/family satisfaction by: 1. Surveying client/family satisfaction with the Contractor's services at least annually. 2. Evaluating client grievances, appeals and State Hearings at least annually. 3. Evaluating requests to change persons providing services at least annually. 4. Informing the County and clients of the results of client/family satisfaction activities. ii. Contractor, if applicable, shall implement mechanisms to monitor the safety and effectiveness of medication practices. This mechanism shall be under the supervision of a person licensed to prescribe or dispense prescription drugs, at least annually and as required by DBH. iii. Contractor shall implement mechanisms to monitor appropriate and timely intervention of occurrences that raise quality of care concerns. The Contractor shall take appropriate follow-up action when such an occurrence is identified. The results of the intervention shall be evaluated by the Contractor at least annually and shared with the County. iv. Contractor shall assist County, as needed, with the development and implementation of Corrective Action Plans. v. Contractor shall collaborate with County to create a QI Work Plan with documented annual evaluations and documented revisions as needed. The QI Work Plan shall evaluate the impact and effectiveness of its quality assessment and performance improvement program. vi. Contractor shall attend and participate in the County's Quality Improvement Committee (QIC) to recommend policy decisions, review and evaluate results of QI activities, including PIPs, institute needed QI actions, and ensure follow-up of QI processes. Contractor shall ensure that there is active participation by the Contractor's practitioners and providers in the QIC. Exhibit B Page 15 of 17 vii. Contractor shall participate, as required, in annual, independent external quality reviews (EQR) of the quality, timeliness, and access to the services covered under this Contract, which are conducted pursuant to Subpart E of Part 438 of the Code of Federal Regulations. (42 C.F.R. §§ 438.350(a) and 438.320) b. TIMELY ACCESS i. Timely access standards include: 1. Contractor must have hours of operation during which services are provided to Medi-Cal clients that are no less than the hours of operation during which the provider offers services to non-Medi-Cal clients. If the Contractor's provider only serves Medi-Cal clients, the provider must provide hours of operation comparable to the hours the provider makes available for Medi-Cal services that are not covered by the Agreement or another County. 2. Appointments data, including wait times for requested services, must be recorded and tracked by Contractor, and submitted to the County on a monthly basis in a format specified by the County. Appointments' data should be submitted to the County's Quality Management Department or other designated persons. 3. Urgent care appointments for services that do not require prior authorization must be provided to clients within 48 hours of a request. Urgent appointments for services that do require prior authorization must be provided to clients within 96 hours of request. 4. Non-urgent non-psychiatry mental health services, including, but not limited to Assessment, Targeted Case Management, and Individual and Group Therapy appointments (for both adult and children/youth) must be made available to Medi-Cal clients within 10 business days from the date the client or a provider acting on behalf of the client, requests an appointment for a medically necessary service. Non-urgent psychiatry appointments (for both adult and children/youth) must be made available to Medi-Cal clients within 15 business days from the date the client or a provider acting on behalf of the client, requests an appointment for a medically necessary service. 5. Applicable appointment time standards may be extended if the referring or treating provider has determined and noted in the client's record that a longer waiting period will not have a detrimental impact on the health of the client. 6. Periodic office visits to monitor and treat mental health conditions may be scheduled in advance consistent with professionally recognized standards of practice as determined by the treating licensed mental health provider acting within the scope of their practice. c. PROVIDER APPLICATION AND VALIDATION FOR ENROLLMENT (PAVE) Exhibit B Page 16 of 17 i. Contractor shall ensure that all of its required clinical staff, who are rendering SMHS to Medi-Cal clients on behalf of Contractor, are registered through DHCS' Provider Application and Validation for Enrollment (PAVE) portal, pursuant to BHIN 20-071 requirements, the 21st Century Cures Act and the CMS Medicaid and Children's Health Insurance Program (CHIP) Managed Care Final Rule. ii. SMHS licensed individuals required to enroll via the "Ordering, Referring and Prescribing" (ORP) PAVE enrollment pathway (i.e. PAVE application package) available through the DHCS PED Pave Portal, include: Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT), Licensed Professional Clinical Counselor (LPCC), Psychologist, Licensed Educational Psychologist, Physician (MD and DO), Physician Assistant, Registered Pharmacist/Pharmacist, Certified Pediatric/Family Nurse Practitioner, Nurse Practitioner, Occupational Therapist, and Speech-Language Pathologist. Interns, trainees, and associates are not eligible for enrollment. d. PHYSICIAN INCENTIVE PLAN i. If Contractor wants to institute a Physician Incentive Plan, Contractor shall submit the proposed plan to the County which will in turn submit the Plan to the State for approval, in accordance with the provisions of 42 C.F.R. § 438.6(c). 5. DATA, PRIVACY AND SECURITY REQUIREMENTS a. ELECTRONIC PRIVACY AND SECURITY i. Contractor shall have a secure email system and send any email containing PII or PHI in a secure and encrypted manner. Contractor's email transmissions shall display a warning banner stating that data is confidential, systems activities are monitored and logged for administrative and security purposes, systems use is for authorized users only, and that users are directed to log off the system if they do not agree with these requirements. ii. Contractor shall institute compliant password management policies and procedures, which shall include but not be limited to procedures for creating, changing, and safeguarding passwords. Contractor shall establish guidelines for creating passwords and ensuring that passwords expire and are changed at least once every 90 days. iii. Any Electronic Health Records (EHRs) maintained by Contractor that contain PHI or PI for clients served through this Agreement shall contain a warning banner regarding the PHI or PII contained within the EHR. Contractors that utilize an EHR shall maintain all parts of the clinical record that are not stored in the EHR, including but not limited to the following examples of client signed documents: discharge plans, informing materials, and health questionnaire. iv. Contractor entering data into any county electronic systems shall ensure that staff are trained to enter and maintain data within this system. 6. PROGRAM INTEGRITY Exhibit B Page 17 of 17 a. Credentialing and Re-credentialing of Providers i. Contractor shall ensure that all of their network providers delivering covered services, sign and date an attestation statement on a form provided by County, in which each provider attests to the following: 1. Any limitations or inabilities that affect the provider's ability to perform any of the position's essential functions, with or without accommodation; 2. A history of loss of license or felony convictions; 3. A history of loss or limitation of privileges or disciplinary activity; 4. A lack of present illegal drug use; and 5. The application's accuracy and completeness ii. Contractor must file and keep track of attestation statements, credentialing applications and credentialing status for all of their providers and must make those available to the County upon request at any time. iii. Contractor is required to sign an annual attestation statement at the time of Agreement renewal in which they will attest that they will follow County's Credentialing Policy and MHSUDS IN 18-019 and ensure that all of their rendering providers are credentialed as per established guidelines. Exhibit C Page 1 of 4 Fresno County Department of Behavioral Health Guiding Principles of Care Delivery DBH VISION: Health and well-being for our community. DBH MISSION: DBH, in partnership with our diverse community, is dedicated to providing quality, culturally responsive, behavioral health services to promote wellness, recovery, and resiliency for individuals and families in our community. DBH GOALS: Quadruple Aim • Deliver quality care • Maximize resources while focusing on efficiency • Provide an excellent care experience • Promote workforce well-being GUIDING PRINCIPLES OF CARE DELIVERY: The DBH 11 principles of care delivery define and guide a system that strives for excellence in the provision of behavioral health services where the values of wellness, resiliency, and recovery are central to the development of programs, services, and workforce. The principles provide the clinical framework that influences decision-making on all aspects of care delivery including program design and implementation, service delivery, training of the workforce, allocation of resources, and measurement of outcomes. 1. Principle One -Timely Access & Integrated Services o Individuals and families are connected with services in a manner that is streamlined, effective, and seamless o Collaborative care coordination occurs across agencies, plans for care are integrated, and whole person care considers all life domains such as health, education, employment, housing, and spirituality o Barriers to access and treatment are identified and addressed o Excellent customer service ensures individuals and families are transitioned from one point of care to another without disruption of care 1 rev 01-02-2020 Exhibit C Page 2 of 4 Fresno County Department of Behavioral Health Guiding Principles of Care Delivery 2. Principle Two - Strengths-based o Positive change occurs within the context of genuine trusting relationships o Individuals, families, and communities are resourceful and resilient in the way they solve problems o Hope and optimism is created through identification of, and focus on, the unique abilities of individuals and families 3. Principle Three - Person-driven and Family-driven o Self-determination and self-direction are the foundations for recovery o Individuals and families optimize their autonomy and independence by leading the process, including the identification of strengths, needs, and preferences o Providers contribute clinical expertise, provide options, and support individuals and families in informed decision making, developing goals and objectives, and identifying pathways to recovery o Individuals and families partner with their provider in determining the services and supports that would be most effective and helpful and they exercise choice in the services and supports they receive 4. Principle Four- Inclusive of Natural Supports o The person served identifies and defines family and other natural supports to be included in care o Individuals and families speak for themselves o Natural support systems are vital to successful recovery and the maintaining of ongoing wellness; these supports include personal associations and relationships typically developed in the community that enhance a person's quality of life o Providers assist individuals and families in developing and utilizing natural supports. 5. Principle Five - Clinical Significance and Evidence Based Practices (EBP) o Services are effective, resulting in a noticeable change in daily life that is measurable. o Clinical practice is informed by best available research evidence, best clinical expertise, and values and preferences of those we serve o Other clinically significant interventions such as innovative, promising, and emerging practices are embraced 2 rev 01-02-2020 Exhibit C Page 3 of 4 Fresno County Department of Behavioral Health Guiding Principles of Care Delivery 6. Principle Six- Culturally Responsive o Values, traditions, and beliefs specific to an individual's or family's culture(s) are valued and referenced in the path of wellness, resilience, and recovery o Services are culturally grounded, congruent, and personalized to reflect the unique cultural experience of each individual and family o Providers exhibit the highest level of cultural humility and sensitivity to the self- identified culture(s) of the person or family served in striving to achieve the greatest competency in care delivery 7. Principle Seven -Trauma-informed and Trauma-responsive o The widespread impacts of all types of trauma are recognized and the various potential paths for recovery from trauma are understood o Signs and symptoms of trauma in individuals, families, staff, and others are recognized and persons receive trauma-informed responses o Physical, psychological and emotional safety for individuals, families, and providers is emphasized 8. Principle Eight - Co-occurring Capable o Services are reflective of whole-person care; providers understand the influence of bio-psycho-social factors and the interactions between physical health, mental health, and substance use disorders o Treatment of substance use disorders and mental health disorders are integrated; a provider or team may deliver treatment for mental health and substance use disorders at the same time 9. Principle Nine - Stages of Change, Motivation, and Harm Reduction o Interventions are motivation-based and adapted to the person's stage of change o Progression though stages of change are supported through positive working relationships and alliances that are motivating o Providers support individuals and families to develop strategies aimed at reducing negative outcomes of substance misuse though a harm reduction approach o Each individual defines their own recovery and recovers at their own pace when provided with sufficient time and support 3 rev 01-02-2020 Exhibit C Page 4 of 4 Fresno County Department of Behavioral Health Guiding Principles of Care Delivery 10. Principle Ten - Continuous Quality Improvement and Outcomes-Driven o Individual and program outcomes are collected and evaluated for quality and efficacy o Strategies are implemented to achieve a system of continuous quality improvement and improved performance outcomes o Providers participate in ongoing professional development activities needed for proficiency in practice and implementation of treatment models 11. Principle Eleven - Health and Wellness Promotion, Illness and Harm Prevention, and Stigma Reduction o The rights of all people are respected o Behavioral health is recognized as integral to individual and community well-being o Promotion of health and wellness is interwoven throughout all aspects of DBH services o Specific strategies to prevent illness and harm are implemented at the individual, family, program, and community levels o Stigma is actively reduced by promoting awareness, accountability, and positive change in attitudes, beliefs, practices, and policies within all systems o The vision of health and well-being for our community is continually addressed through collaborations between providers, individuals, families, and community members 4 rev 01-02-2020 Exhibit D Page 1 of 3 DOCUMENTATION STANDARDS FOR CLIENT RECORDS The documentation standards are described below under key topics related to client care. All standards must be addressed in the client record; however, there is no requirement that the record have a specific document or section addressing these topics. All medical records shall be maintained for a minimum of 10 years from the date of the end of the Agreement. A. Assessments 1. The following areas will be included as a part of a comprehensive client record: • Presenting problems, including impairments in function, and current mental status exam. • Traumatic incidents which include trauma exposures, trauma reactions, trauma screenings, and systems involvement if relevant • Behavioral health history including mental health history, substance use/abuse, and previous services • Medical history including physical health conditions, medications, and developmental history • Psychosocial factors including family, social and life circumstances, cultural considerations • Strengths, risks, and protective factors, including safety planning • Clinical summary, treatment recommendations, and level of care determination including diagnostic and clinical impression with a diagnosis • The assessment shall include a typed or legibly printed name, signature of the service provider and date of signature. 2. Timeliness/Frequency Standard for Assessment • The time period to complete an initial assessment and subsequent assessments for SMHS is up to clinical discretion. • Assessments shall be completed within a reasonable time and in accordance with generally accepted standards of practice. B. Problem list The use of a Problem List has largely replaced the use of treatment plans and is therefore required to be part of the client record. The problem list shall be updated on an ongoing basis to reflect the current presentation of the person in care. The problem list shall include, but is not limited to, the following: • Diagnoses identified by a provider acting within their scope of practice • Problems identified by a provider acting within their scope of practice • Problems or illnesses identified by the person in care and/or significant support person if any • The name and title of the provider that identified, added, or removed the problem, and the date the problem was identified, added, or removed C. Treatment and Care Plan Requirements 1. Targeted Case Management Exhibit D Page 2 of 3 • Specifies the goals, treatment, service activities, and assistance to address the negotiated objectives of the plan and the medical, social, educational, and other services needed by the person in care • Identifies a course of action to respond to the assessed needs of the person in care • Includes development of a transition plan when the person in care has achieved the goals of the care plan • Peer support services must be based on an approved care plan • Must be provided in a narrative format in the person's progress notes • Updated at least annually 2. Services requiring Treatments Plans • Intensive Home-Based Services (IHBS) • Intensive Care Coordination (ICC) • Therapeutic Behavioral Services (TBS) • Must have specific observable and/or specific quantifiable goals • Must identify the proposed type(s) of intervention • Must be signed (or electronic equivalent) by: ➢ the person providing the service(s), or ➢ a person representing a team or program providing services, or ➢ a person representing the MHP providing services ➢ when the client plan is used to establish that the services are provided under the direction of an approved category of staff, and if the below staff are not the approved category, ➢ a physician ➢ a licensed/ "waivered" psychologist ➢ a licensed/ "associate" social worker ➢ a licensed/ registered/marriage and family therapist or ➢ a registered nurse • In addition, ➢ Client plans will be consistent with the diagnosis, and the focus of intervention will be consistent with the client plan goals, and there will be documentation of the client's participation in and agreement with the plan. Examples of the documentation include, but are not limited to, reference to the client's participation and agreement in the body of the plan, client signature on the plan, or a description of the client's participation and agreement in progress notes. ➢ Client signature on the plan will be used as the means by which the CONTRACTOR documents the participation of the client. When the client's signature is required on the client plan and the client refuses or is unavailable for signature, the client plan will include a written explanation of the refusal or unavailability. ➢ The CONTRACTOR will give a copy of the client plan to the client on request. D. Progress Notes Exhibit D Page 3 of 3 1. Providers shall create progress notes for the provision of all SMHS. Each progress note shall provide sufficient detail to support the service code selected for the service type as indicated by the service code description. Progress notes shall include: • The type of service rendered. • A narrative describing the service, including how the service addressed the beneficiary's behavioral health need (e.g., symptom, condition, diagnosis, and/or risk factors). • The date that the service was provided to the beneficiary. • Duration of the service, including travel and documentation time. • Location of the beneficiary at the time of receiving the service. • A typed or legibly printed name, signature of the service provider and date of signature. • ICD 10 code • Current Procedural Terminology (CPT) or Healthcare Common Procedure Coding System (HCPCS) code. • Next steps including, but not limited to, planned action steps by the provider or by the beneficiary, collaboration with the beneficiary, collaboration with other provider(s) and any update to the problem list as appropriate. 2. Timeliness/Frequency of Progress Notes • Progress notes shall be completed within 3 business days of providing a service, except for notes for crisis services, which shall be completed within 24 hours. • A note must be completed for every service contact h coU Department of Behavioral Health Policy and Procedure Guide FRES PPG 1.2.7 Section: Mental Health Effective Date: 05/30/2017 Revised Date: 05/30/2017 Policy Title: Performance Outcome Measures Approved by: Dawan Utecht (Director of Behavioral Health), Francisco Escobedo (Sr. Staff Analyst-QA), Kannika Toonnachat (Division Manager-Technology and Quality Management) POLICY: It is the policy of Fresno County Department of Behavioral Health and the Fresno County Mental Health Plan (FCMHP) to ensure procedures for developing performance measures which accurately reflect vital areas of performance and provide for systematic, ongoing collection and analysis of valid and reliable data. Data collection is not intended to be an additional task for FCMHP programs/providers but rather embedded within the various non-treatment, treatment and clinical documentation. PURPOSE: To determine the effectiveness and efficiency of services provided by measuring performance outcomes/results achieved by the persons served during service delivery or following service completion, delivery of service, and of the individuals' satisfaction. This is a vital management tool used to clarify goals, document the efforts toward achieving those goals, and thus measure the benefit the service delivery to the persons served. Performance measurement selection is part of the planning and developing process design of the program. Performance measurement is the ongoing monitoring and reporting of progress towards pre-established objectives/goals. REFERENCE: California Code of Regulations, Title 9, Chapter 11, Section 1810.380(a)(1): State Oversight DHCS Service, Administrative and Operational Requirements Mental Health Services Act (MHSA), California Code of Regulations, Title 9, Section 3320, 3200.050, and 3200.120 Commission on Accreditation of Rehabilitation Facilities (CARF) DEFINITIONS: 1. Indicator: Qualitative or quantitative measure(s) that tell if the outcomes have been accomplished. Indicators evaluate key performance in relation to objectives. It indicates what the program is accomplishing and if the anticipated results are being achieved. MISSION STATEMENT The Department of Behavioral Health is dedicated to supporting the wellness of individuals,families and communities in Fresno County who are affected by,or are at risk of,mental illness and/or substance use disorders through cultivation of strengths toward promoting recovery in the least restrictive environment. Template Review Date 3128116 11 h h coU Department of Behavioral Health Policy and Procedure Guide O 1856 O FRESH Section: Mental Health Effective Date:05/30/2017 PPG 1.2.7 Policy Title: Performance Outcome Measures 2. Intervention: A systematic plan of action consciously adapted in an attempt to address and reduce the causes of failure or need to improve upon system. 3. Fresno County Mental Health Plan (FCMHP): Fresno County's contract with the State Department of Health and Human Services that allows for the provision of specialty mental health services. Services may be delivered by county-operated programs, contracted organizational, or group providers. 4. Objective (Goal): Intended results or the impact of learning, programs, or activities. 5. Outcomes: Specific results or changes achieved as a consequence of the program or intervention. Outcomes are connected to the objectives/goals identified by the program or intervention. PROCEDURE: I. Each FCMHP program/provider shall engage in measurement of outcomes in order to generate reliable and valid data on the effectiveness and efficiency of programs or interventions. Programs/providers will establish/select objectives (goals), decide on a methodology and timeline for the collection of data, and use an appropriate data collection tool. This occurs during the program planning and development process. Outcomes should be in alignment with the program/provider goals. II. Outcomes should be measureable, obtainable, clear, accurately reflect the expected result, and include specific time frames. Once the measures have been selected, it is necessary to design a way to gather the information. For each service delivery performance indicator, FCMHP program/provider shall determine: to whom the indicator will be applied; who is responsible for collecting the data; the tool from which data will be collected; and a performance target based on an industry benchmark, or a benchmark set by the program/provider. III. Performance measures are subject to review and approval by FCMHP Administration. IV. Performance measurement is the ongoing monitoring and reporting of progress towards pre-established objectives/goals. Annually, each FCMHP program/provider must measure service delivery performance in each of the areas/domains listed below. Dependent on the program/provider service deliverables, exceptions must be approved by the FCMHP Administration. h 2 1 P a g e h coU Department of Behavioral Health Policy and Procedure Guide O 1856 O FRESH Section: Mental Health Effective Date:05/30/2017 PPG 1.2.7 Policy Title: Performance Outcome Measures a. Effectiveness of services — How well programs performed and the results achieved. Effectiveness measures address the quality of care through measuring change over time. Examples include but are not limited to: reduction of hospitalization, reduction of symptoms, employment and housing status, and reduction of recidivism rate and incidence of relapse. b. Efficiency of services — The relationship between the outcomes and the resources used. Examples include but are not limited to: service delivery cost per service unit, length of stay, and direct service hours of clinical and medical staff. c. Services access — Changes or improvements in the program/provider's capacity and timeliness to provide services to those who request them. Examples include but are not limited to: wait/length of time from first request/referral to first service or subsequent appointment, convenience of service hours and locations, number of clients served by program capacity, and no-show and cancellation rates. d. Satisfaction and feedback from persons served and stakeholders— Changes or increased positive/negative feedback regarding the experiences of the persons served and others (families, referral sources, payors/guarantors, etc.). Satisfaction measures are usually oriented toward clients, family members, personnel, the community, and funding sources. Examples include but are not limited to: did the organization/program focus on the recovery of the person served, were grievances or concerns addressed, overall feelings of satisfaction, and satisfaction with physical facilities, fees, access, service effectiveness, and efficiency. V. Each FCMHP program/provider shall use the following templates to document the defined goals, intervention(s), specific indicators, and outcomes. 1. FCMHP Outcome Report template (see Attachment A) 2. FCMHP Outcome Analysis template (see Attachment C) h 3 1 P a g e h ADULT PAF FULL SERVICE PARTNERSHIP 5/1/07 Adult Partnership Assessment Form FOR AGES 26-59 YEARS PARTNERSHIP INFORMATION County CSI County Client Number (CCN) County Partner ID (optional) Partner's First Name Partner's Last Name x Partnership Date (mm/dd/yyyy) Partner's Date of Birth (mm/dd/yyyy) Who referred the partner? (mark one) Self Emergency Room Homeless Shelter Family Member(e.g., parent, guardian, sibling. aunt, Mental Health Facility/ Street Outreach uncle. grandparent, child) Community Agency C Significant Other(e.g., boyfriend /girlfriend. spouse) C Social Services Agency Jail / Prison Friend/ Neighbor(i.e., unrelated other) Substance Abuse Treatment Acute Psychiatric / State Facility/Agency Hospital School Faith-based Organization Other Primary Care/ Medical Office Other County/ Community Agency ADMINISTRATIVE INFORMATION PARTNERSHIP STATUS Provider Number / NPI (Optional) Full Service Partnership Program ID Partnership Service Coordinator ID PROGRAM INFORMATION In which additional program(s) is the partner CURRENTLY involved? (mark all that apply) AB2034 Governor's Homeless Initiative (GHI) MHSA Housing Program 1 h RESIDENTIAL INFORMATION - includes hospitalization and incarceration DURING DURING THE THE PAST YESTERDAY PAST 12 12 PRIOR TO MONTHS MONTHS THE LAST SETTING TONIGHT (as of 11-59 INDICATE THE INDICATE 12 p.m the day TOTAL THE MONTHS BEFORE # TOTAL (mark all partnership) # DAYS that apply) OCCURRENCES (must= 365 days) GENERAL LIVING ARRANGEMENT In an apartment or house alone/with spouse/partner/ minor children / other dependents/ roommate —must hold F lease or share in rent/mortgage With one or both biological /adoptive parents With adult family member(s)other than parents Single Room Occupancy(must hold lease) SHELTER/HOMELESS Emergency Shelter/ Temporary Housing (includes people living with friends but paying no rent) Homeless (includes people living in their cars) f �' SUPERVISED PLACEMENT Unlicensed but supervised individual placement (includes paid caretakers, personal care attendants) Assisted Living Facility �' I Unlicensed but supervised congregate placement (includes group living homes, sober living homes) Licensed Community Care Facility (Board and Care) HOSPITAL Acute Medical Hospital C' C Acute Psychiatric Hospital / Psychiatric Health Facility (PHF) State Psychiatric Hospital RESIDENTIAL PROGRAM Licensed Residential Treatment (includes crisis, short-term, long-term, substance abuse, dual diagnosis residential programs) Skilled Nursing Facility (physical) C C Skilled Nursing Facility(psychiatric) C Long-Term Institutional Care [Institution for Mental Disease C _. (IMD), Mental Health Rehabilitation Center (MHRC)] 2 h RESIDENTIAL INFORMATION -includes hospitalization and incarceration (Continued) JUSTICE PLACEMENT Jail �' C F Prison f OTHER Other Unknown C EDUCATION Highest level of education completed: C, No High School Diploma/No GED Associate's Degree (e.g., A.A.,A.S.)/Technical or Vocational Degree GED Coursework Bachelor's Degree (e.g., B.A., B.S.) High School Diploma/GED Master's Degree(e.g., M.A., M.S.) Some College/Some Technical or Vocational Doctoral Degree(e.g., M.D., Ph.D.) Training For the educational settings below, indicate where the was DURING THE PAST 12 is CURRENTLY MONTHS partner..... #of weeks (mark all that apply) Not in school of any kind F- High School/Adult Education F- Technical/Vocational School F- Community College/4 year College r Graduate School r Other Does one of the partner's current recovery goals include any kind of education at this time? Yes No 3 h EMPLOYMENT EMPLOYMENT DURING THE PAST 12 MONTHS #OF AVERAGE AVERAGE Indicate the partner's employment status... HOURS per HOURLY WEEKS WEEK WAGE Competitive Employment: Paid employment in the community in a position that is also open to individuals $� without a disability. Supported Employment: Competitive Employment(see above)with ongoing on-site or off-site job-related $� support services provided. Transitional Employment/Enclave: Paid jobs in the community that are 1) open only to individuals with a disability AND 2)are either time-limited for the purpose of moving to a more permanent job OR are $� part of a group of disabled individuals who are working as a team in the midst of teams of non-disabled individuals who are performing the same work. Paid In-House Work(Sheltered Workshop/Work Experience/Agency-Owned Business): Paid jobs open only to program participants with a disability. A Sheltered Workshop usually offers sub-minimum wage work in a simulated environment.A Work Experience (Adjustment) Program within an agency provides exposure to the standard expectations and advantages of employment.An Agency-Owned Business $� serves customers outside the agency and provides realistic work experiences and can be located at the program site or in the community. Non-paid(Volunteer)Work Experience: Non-paid (volunteer)jobs in an agency or volunteer work in the community that provides exposure to the standard expectations of employment. Other Gainful/Employment Activity: Any informal employment activity that increases the partner's income (e.g., recycling, gardening, babysitting) OR participation in formal structured classes and/or workshops providing instruction on issues pertinent to getting a job. (Does NOT $� include such activities as panhandling or illegal activities such as prostitution.) Unemployed 4 h CURRENT EMPLOYMENT AVERAGE AVERAGE Indicate the partner's employment status... HOURS per HOURLY WAGE WEEK Competitive Employment: Paid employment in the community in a position that is also open to individuals without a $� disability. Supported Employment: Competitive Employment(see above)with ongoing on-site or off-site job-related support $� services provided. Transitional Employment/Enclave: Paid jobs in the community that are 1)open only to individuals with a disability AND 2) are either time-limited for the purpose of moving to a more permanent job OR are part of a group of disabled individuals who are working as a team in the midst of teams of non- $� disabled individuals who are performing the same work. Paid In-House Work(Sheltered Workshop/Work Experience/Agency-Owned Business): Paid jobs open only to program participants with a disability.A Sheltered Workshop usually offers sub-minimum wage work in a simulated environment. A Work Experience (Adjustment) Program within an agency provides exposure to the standard expectations and advantages of employment. An Agency-Owned Business serves customers outside $� the agency and provides realistic work experiences and can be located at the program site or in the community. Non-paid(Volunteer)Work Experience: Non-paid (volunteer)jobs in an agency or volunteer work in the community that provides exposure to the standard expectations of employment. Other Gainful/ Employment Activity: Any informal employment activity that increases the partner's income(e.g., recycling, gardening, babysitting)OR participation in formal structured classes and/or workshops providing instruction on issues pertinent to getting a job. (Does NOT include such $0 activities as panhandling or illegal activities such as prostitution.) The partner is not employed at this time. F Does one of the partner's current recovery goals include any kind of ( Yes No employment at this time? 5 h SOURCES OF FINANCIAL SUPPORT DURING THE PAST 12 MONTHS CURRENTLY Indicate all the sources of financial support used to meet the needs of the partner: (mark all that (mark all that apply) apply) Partner's Wages F F Partner's Spouse/Significant Other's Wages F F Savings F F Other Family Member/ Friend F F Retirement/Social Security Income F r Veteran's Assistance Benefits r F- Loan/Credit r F- Housing Subsidy r r General Relief/General Assistance F r Food Stamps F F- Temporary Assistance for Needy Families (TANF) F F- Supplemental Security Income/State Supplementary Payment(SSI /SSP) Program F r Social Security Disability Insurance (SSDI) F F- State Disability Insurance (SDI) F T- American Indian Tribal Benefits (e.g., per capita, revenue sharing, trust disbursements) F F Other F F No Financial Support F F 6 In LEGAL ISSUES/ DESIGNATIONS JUSTICE SYSTEM INVOLVEMENT ARREST INFORMATION Indicate the number of times the partner was arrested DURING THE PAST 12 MONTHS: Was the partner arrested anytime PRIOR TO THE LAST 12 MONTHS? Yes (' No PROBATION INFORMATION Is the partner CURRENTLY on probation? � Yes r No Was the partner on probation DURING THE PAST 12 MONTHS? . Yes t` No Was the partner on probation anytime PRIOR TO THE LAST 12 MONTHS? Yes r No PAROLE INFORMATION Was the partner on any kind of parole DURING THE PAST 12 MONTHS? _ Yes r No Was the partner on any kind of parole anytime PRIOR TO THE LAST 12 MONTHS? (" Yes r No CONSERVATORSHIP 1 PAYEE INFORMATION CONSERVATORSHIP INFORMATION Is the partner CURRENTLY on conservatorship? Yes r No Was the partner on conservatorship DURING THE PAST 12 MONTHS? r` Yes r No Was the partner on conservatorship anytime PRIOR TO THE LAST 12 MONTHS? r Yes r No PAYEE INFORMATION Does the partner CURRENTLY have a payee? � Yes C' No Did the partner have a payee DURING THE PAST 12 MONTHS? r Yes r No Did the partner have a payee anytime PRIOR TO THE LAST 12 MONTHS? " Yes r No CUSTODY INFORMATION Indicate the total number of children the partner has who are CURRENTLY: Placed on W& I Code 300 Status: (Dependent of the court) Placed in Foster Care: Legally Reunified with partner: Adopted out: 7 h EMERGENCY INTERVENTION Please indicate the number of emergency interventions(e.g.,emergency room visit, crisis stabilization unit)the partner had DURING THE PAST 12 MONTHS that were: Physical Health Related Mental Health/Substance Abuse Related HEALTH STATUS Does the partner have a primary care physician CURRENTLY? Yes No Did the partner have a primary care physician DURING THE PAST 12 MONTHS? Yes No SUBSTANCE ABUSE In the opinion of the partnership service coordinator, has the partner ever had a co- occurring mental illness and substance use problem? Yes No In the opinion of the partnership service coordinator, does the partner CURRENTLY have �- Yes No an active co-occurring mental illness and substance use problem? Is the partner CURRENTLY receiving substance abuse services? Yes No COUNTY USE QUESTIONS COUNTY USE QUESTIONS VALUES To be tracked on the KEY EVENT TRACKING form: County Use Field# 1 County Use Field# 2 County Use Field# 3 To be tracked on the QUARTERLY ASSESSMENT form: County Use Field# 1 County Use Field# 2 County Use Field# 3 8 In ADULT KET FULL SERVICE PARTNERSHIP 5/1/07 Adult Key Event Tracking Form FOR AGES 26-59 YEARS PARTNERSHIP INFORMATION County CSI County Client Number (CCN) County Partner ID (optional) Partner's First Name Partner's Last Name Date Completed (mm/dd/yyyy) Partner's Date of Birth (mm/dd/yyyy) CHANGE IN ADMINISTRATIVE INFORMATION (Skip this section if there are no changes) PARTNERSHIP STATUS Date of Provider Number Change (mm/dd/yyyy): / NPI NEW Provider Number: / NPI Date of Full Service Partnership Program ID Change (mm/dd/yyyy): NEW Full Service Partnership Program ID: Date of Partnership Service Coordinator ID Change (mm/dd/yyyy): NEW Partnership Service Coordinator ID: 1 h CHANGE IN ADMINISTRATIVE INFORMATION (Skip this section if there are no changes) (Continued) Date of Partnership Status Change (mm/dd/yyyy): Indicate NEW partnership status: r Discontinuation /Interruption of Full Service Partnership and/or community services/program (indicate reason below) Reestablishment of Full Service Partnership and /or community services/ program If there is a DISCONTINUATION/ INTERRUPTION of Full Service Partnership and /or community services/program, indicate the reason (mark one): Target population criteria are not met. !^ Partner decided to discontinue Full Service Partnership participation after partnership established. Partner moved to another county/service area. After repeated attempts to contact partner, s/he cannot be located. Community services/program interrupted —Partner's circumstances reflect a need for residential/institutional mental health services at this time [such as an Institution for Mental Disease (IMD), Mental Health Rehabilitation Center(MHRC), State Hospital]. Community services/program interrupted —Partner will be serving JAIL sentence. C Community services/program interrupted —Partner will be serving PRISON sentence. r Partner has successfully met his/ her goals such that discontinuation of Full Service Partnership is appropriate. r Partner is deceased. PROGRAM INFORMATION Date of Program Change Program Name Currently Involved? (mm/dd/yyyy) A62034 Now enrolled in the AB2034 Program No longer participating in the AB2034 Program r Now enrolled in the GHI Program Governor's Homeless Initiative (GHI) No longer participating in the GHI Program Now enrolled in the MHSA Housing Program MHSA Housing Program C' No longer participating in the MHSA Housing Program 2 h RESIDENTIAL INFORMATION - includes hospitalization and incarceration(skip this section if there are no changes) Date of Residential Status Change (mm/dd/yyyy): SETTING Indicate the new residential status (mark one): GENERAL LIVING ARRANGEMENT In an apartment or house alone /with spouse/ partner/ minor children / `, other dependents/ roommate—must hold lease or share in rent/mortgage With one or both biological /adoptive parents C' With adult family member(s) other than parents C' Single Room Occupancy (must hold lease) C' SHELTER/ HOMELESS Emergency Shelter/ Temporary Housing (includes people living with friends C, but paying no rent) Homeless (includes people living in their cars) C' SUPERVISED PLACEMENT Unlicensed but supervised individual placement (includes paid caretakers. C, personal care attendants) Assisted Living Facility C' Unlicensed but supervised congregate placement (includes group living C homes. sober living homes) Licensed Community Care Facility (Board and Care) C HOSPITAL Acute Medical Hospital C' Acute Psychiatric Hospital / Psychiatric Health Facility (PHF) C' State Psychiatric Hospital C' RESIDENTIAL PROGRAM Licensed Residential Treatment (includes crisis, short-term, long-term, C' substance abuse, dual diagnosis residential programs) Skilled Nursing Facility (physical) C' Skilled Nursing Facility (psychiatric) C' Long-Term Institutional Care [Institution for Mental Disease (IMD), Mental r Health Rehabilitation Center (MHRC)] JUSTICE PLACEMENT Jail C' OTHER Other C' Unknown C' 3 h EDUCATION (Skip this section if there are no changes) GRADE LEVEL INFORMATION Date of Grade Level Completion (mm/dd/yyyy): Level of education completed: No High School Diploma/No GED Associate's Degree (e.g.,A.A.,A.S.)/Technical or Vocational Degree GED Coursework Bachelor's Degree (e.g., B.A., B.S.) High School Diploma/GED Master's Degree (e.g., M.A., M.S.) C Some College/Some Technical or Vocational C Doctoral Degree (e.g., M.D., Ph.D.) Training EDUCATIONAL SETTING INFORMATION Date of Educational Setting Change (mm/dd/yyyy): If there are any educational setting changes, indicate ALL new and ongoing statuses including those previously reported. Setting Not in school of any kind F High School/Adult Education F Technical/Vocational School F Community College/4 year College F Graduate School F Other F If stopping school, did the partner complete a class and/or program? Yes No Does one of the partner's current recovery goals include any C' Yes No kind of education at this time? 4 h EMPLOYMENT (Skip this section if there are no changes) Date of Employment Change (mm/dd/yyyy): CURRENT EMPLOYMENT If there are any changes to the partner's employment, indicate ALL new and ongoing AVERAGE AVERAGE statuses including those previously reported. HOURS perWEEK HOURLY WAGE Competitive Employment: Paid employment in the community in a position that is also open to individuals without a $� disability. Supported Employment: Competitive Employment(see above)with ongoing on-site or off-site job-related support $� services provided. Transitional Employment/Enclave: Paid jobs in the community that are 1)open only to individuals with a disability AND 2) are either time-limited for the purpose of moving to a more permanent job OR are part of a group of disabled individuals who are working as a team in the midst of teams of non- $0 disabled individuals who are performing the same work. Paid In-House Work(Sheltered Workshop/Work Experience/Agency-Owned Business): Paid jobs open only to program participants with a disability.A Sheltered Workshop usually offers sub-minimum wage work in a simulated environment.A Work Experience (Adjustment) Program within an agency provides exposure to the standard expectations and advantages of employment. An Agency-Owned Business serves customers outside $0 the agency and provides realistic work experiences and can be located at the program site or in the community. Non-paid(Volunteer)Work Experience: Non-paid (volunteer)jobs in an agency or volunteer work in the community that provides exposure to the standard expectations of employment. Other Gainful/Employment Activity: Any informal employment activity that increases the partner's income (e.g., recycling, gardening, babysitting)OR participation in formal structured classes and/or workshops providing instruction on issues pertinent to getting a job. (Does NOT include such $� activities as panhandling or illegal activities such as prostitution.) The partner is not employed at this time. F Does one of the partner's current recovery goals include any C Yes C No kind of employment at this time? 5 h LEGAL ISSUES/DESIGNATIONS (Skip this section if there are no changes) ARREST INFORMATION Date Partner Arrested (mm/dd/yyyy): PROBATION INFORMATION Date of Probation Status Change (mm/dd/yyyy): Indicate new probation status: C Removed from Probation Placed on Probation CONSERVATORSHIP INFORMATION Date of Conservatorship Status Change (mm/dd/yyyy): Indicate new conservatorship status: �' Removed from conservatorship Placed on conservatorship PAYEE INFORMATION Date of Payee Status Change(mm/dd/yyyy): Indicate new payee status: �' Removed from payee status Placed on payee status EMERGENCY INTERVENTION (Skip this section if there are no chap es Date of Emergency Intervention (mm/dd/yyyy): Indicate the type of emergency intervention: (e.g., emergency room visit, crisis stabilization unit) C Physical Health Related Mental Health/Substance Abuse Related COUNTY USE QUESTIONS (Skip this section if there are no changes) DATE of CHANGE COUNTY USE QUESTIONS NEW VALUE (mmldd/yyyy) County Use Field# 1 County Use Field#2 County Use Field# 3 6 FULL SERVICE PARTNERSHIP OLDER ADULT KET 5/1/07 Older Adult Key Event Tracking Form FOR AGES 60+ YEARS PARTNERSHIP INFORMATION County CSI County Client Number (CCN) County Partner ID (optional) Partner's First Name Partner's Last Name Date Completed (mm/dd/yyyy) Partner's Date of Birth (mm/dd/yyyy) 1 In CHANGE IN ADMINISTRATIVE INFORMATION (Skip this section if there are no changes) PARTNERSHIP STATUS Date of Provider Number Change (mm/dd/yyyy): / NPI NEW Provider Number: / NPI Date of Full Service Partnership Program ID Change (m m/dd/yyyy): NEW Full Service Partnership Program ID: Date of Partnership Service Coordinator ID Change (mm/dd/yyyy): NEW Partnership Service Coordinator ID: Date of Partnership Status Change (mm/dd/yyyy): Indicate NEW partnership status: Discontinuation / Interruption of Full Service Partnership and /or community services / program (indicate reason below) Reestablishment of Full Service Partnership and /or community services/program If there is a DISCONTINUATION / INTERRUPTION of Full Service Partnership and /or community services/ program, indicate the reason (mark one): Target population criteria are not met. Partner decided to discontinue Full Service Partnership participation after partnership established. Partner moved to another county/service area. After repeated attempts to contact partner, s/he cannot be located. Community services /program interrupted — Partner's circumstances reflect a need for residential / institutional mental health services at this time [such as an Institution for Mental Disease (IMD). Mental Health Rehabilitation Center(MHRC), State Hospital]. l Community services /program interrupted — Partnerwill be serving JAIL sentence. Community services /program interrupted — Partner will be serving PRISON sentence. Partner has successfully met his/ her goals such that discontinuation of Full Service Partnership is appropriate. Partner is deceased. PROGRAM INFORMATION Date of Program Change Program Name Currently Involved? (mmldd/yyyy) AB2034 Now enrolled in the AB2034 Program No longer participating in the AB2034 Program Now enrolled in the GHI Program Governor's Homeless Initiative (GHI) No longer participating in the GHI Program Now enrolled in the MHSA Housing Program MHSA Housing Program No longer participating in the MHSA Housing Program 2 h RESIDENTIAL INFORMATION - includes hospitalization and incarceration (Skip this section it there are no changes) Date of Residential Status Change (mm/dd/yyyy): SETTING Indicate the new residential status(mark one): GENERAL LIVING ARRANGEMENT In an apartment or house alone/with spouse/partner/minor children other dependents/roommate—must hold lease or share in rent/mortgage With one or both biological/adoptive parents With adult family member(s)other than parents Single Room Occupancy(must hold lease) i SHELTER/HOMELESS Emergency Shelter/Temporary Housing (includes people living with friends but paying no rent) Homeless (includes people living in their cars) SUPERVISED PLACEMENT Unlicensed but supervised individual placement(includes paid caretakers, _ personal care attendants) Assisted Living Facility Unlicensed but supervised congregate placement(includes group living C' homes, sober living homes) Licensed Community Care Facility(Board and Care) <' HOSPITAL Acute Medical Hospital <' Acute Psychiatric Hospital/Psychiatric Health Facility(PHF) C State Psychiatric Hospital C' RESIDENTIAL PROGRAM Licensed Residential Treatment(includes crisis, short-term, long-term, `, substance abuse, dual diagnosis residential programs) Skilled Nursing Facility (physical) l' Skilled Nursing Facility (psychiatric) <' Long-Term Institutional Care [Institution for Mental Disease (IMD), Mental C Health Rehabilitation Center(MHRC)] JUSTICE PLACEMENT Jail OTHER Other C Unknown 3 h EDUCATION (Skip this section if there are no changes) GRADE LEVEL INFORMATION Date of Grade Level Completion (mm/dd/yyyy): Level of education completed: No High School Diploma/No GED Associate's Degree (e.g., A.A., A.S.)/Technical or Vocational Degree GED Coursework Bachelor's Degree (e.g., B.A., B.S.) High School Diploma/GED Master's Degree(e.g., M.A., M.S.) Some College/Some Technical or Vocational r Doctoral Degree (e.g., M.D., Ph.D.) Training EDUCATIONAL SETTING INFORMATION Date of Educational Setting Change (mm/dd/yyyy): If there are any educational setting changes, indicate ALL new and ongoing statuses including those previously reported. Setting Not in school of any kind F High School/Adult Education F Technical/Vocational School F Community College/4 year College r Graduate School Other r If stopping school, did the partner complete a class and/or program? Yes No Does one of the partner's current recovery goals include any C Yes No kind of education at this time? 4 h EMPLOYMENT (Skip this section if there are no changes) Date of Employment Change (mm/dd/yyyy): CURRENT EMPLOYMENT If there are any changes to the partner's employment, indicate ALL new and ongoing AVERAGE AVERAGE HOURS per statuses including those previously reported. WEEK HOURLY WAGE Competitive Employment: Paid employment in the community in a position that is also open to individuals without a $� disability. Supported Employment: Competitive Employment(see above)with ongoing on-site or off-site job-related support $� services provided. Transitional Employment/Enclave: Paid jobs in the community that are 1) open only to individuals with a disability AND 2) are either time-limited for the purpose of moving to a more permanent job OR are part of a group of disabled individuals who are working as a team in the midst of teams of non- $0 disabled individuals who are performing the same work. Paid In-House Work(Sheltered Workshop/Work Experience/Agency-Owned Business): Paid jobs open only to program participants with a disability. A Sheltered Workshop usually offers sub-minimum wage work in a simulated environment. A Work Experience (Adjustment) Program within an agency provides exposure to the standard expectations and advantages of employment. An Agency-Owned Business serves customers outside $� the agency and provides realistic work experiences and can be located at the program site or in the community. Non-paid (Volunteer)Work Experience: Non-paid (volunteer)jobs in an agency or volunteer work in the community that provides exposure to the standard expectations of employment. Other Gainful/Employment Activity: Any informal employment activity that increases the partner's income (e.g., recycling, gardening, babysitting) OR participation in formal structured classes and/or workshops providing instruction on issues pertinent to getting a job. (Does NOT include such $� activities as panhandling or illegal activities such as prostitution.) The partner is not employed at this time. Does one of the partner's current recovery goals include any kind of employment at this time? < Yes C No 5 In LEGAL ISSUES/ DESIGNATIONS (Skip this section if there are no changes) ARREST INFORMATION Date Partner Arrested (mm/dd/yyyy): PROBATION INFORMATION Date of Probation Status Change (mm/dd/yyyy): Indicate new probation status: C Removed from Probation C Placed on Probation CONSERVATORSHIP INFORMATION Date of Conservatorship Status Change (mm/dd/yyyy): Indicate new conservatorship status: � Removed from conservatorship Placed on conservatorship PAYEE INFORMATION Date of Payee Status Change (mm/dd/yyyy): Indicate new payee status: Removed from payee status Placed on payee status EMERGENCY INTERVENTION tSkip this section if there are nc chan es' Date of Emergency Intervention (mm/dd/yyyy): Indicate the type of emergency intervention: (e.g., emergency room visit, crisis stabilization unit) Physical Health Related Mental Health / Substance Abuse Related COUNTY USE QUESTIONS (Skip this section if there are no changes) COUNTY USE QUESTIONS DATE CHANGE (mm/ddlyyyy) NEW VALUE County Use Field # 1 7771 County Use Field # 2 County Use Field# 3 7771 6 h FULL SERVICE PARTNERSHIP ADULT 3M 5/1/07 Adult Quarterly Assessment Form FOR AGES 26-59 YEARS PARTNERSHIP INFORMATION County CSI County Client Number (CCN) County Partner ID (optional) Partner's First Name Partner's Last Name Date Completed (mm/dd/yyyy) Partner's Date of Birth (mm/dd/yyyy) SOURCES OF FINANCIAL SUPPORT CURRENTLY Indicate all the sources of financial support used to meet the needs of the partner: (mark all that apply) Partner's Wages Partner's Spouse/ Significant Other's Wages Savings Other Family Member/ Friend r Retirement/ Social Security Income r Veteran's Assistance Benefits r Loan /Credit F Housing Subsidy r General Relief/General Assistance r Food Stamps r Temporary Assistance for Needy Families (TANF) F Supplemental Security Income/ State Supplementary Payment (SSI / SSP) Program r Social Security Disability Insurance (SSDI) r State Disability Insurance(SDI) r American Indian Tribal Benefits (e.g., per capita, revenue sharing, trust disbursements) F Other F No Financial Support r 1 h LEGAL ISSUES/ DESIGNATIONS CUSTODY INFORMATION Indicate the total number of children the partner has who are CURRENTLY: Placed on W& I Code 300 Status: (Dependent of the court) Placed in Foster Care: Legally Reunified with partner: Adopted out: HEALTH STATUS Does the partner have a primary care physician CURRENTLY? �' Yes �' No SUBSTANCE ABUSE In the opinion of the partnership service coordinator, does the partner CURRENTLY have �- Yes r No an active co-occurring mental illness and substance use problem? Is the partner CURRENTLY receiving substance abuse services? � Yes C No COUNTY USE QUESTIONS COUNTY USE QUESTIONS NEW VALUE County Use Field# 1 County Use Field#2 County Use Field#3 2 Exhibit G1 Fresno County Department of Behavioral Health Specialty Mental Health Services Outpatient Rates Field Based (at least 50%of services are provided in the field) Provider Rate Provider Type Per Hour Psychiatrist/Contracted Psychiatrist $988.85 Physicians Assistant $443.50 Nurse Practitioner $491.73 RN $401.65 Certified Nurse Specialist $491.73 LVN $211.00 Pharmacist $473.34 Licensed Psychiatric Technician $180.89 Psychologist/Pre-licensed Psychologist $397.68 LPHA(MFT LCSW LPCC)/Intern or Waivered LPHA(MFT LCSW LPCC) $257.35 Occupational Therapist $342.58 Mental Health Rehab Specialist $193.62 Peer Recovery Specialist $203.30 Other Qualified Providers-Other Designated MH staff that bill medical $193.62 h TRANSITIONAL AGE YOUTH(TAY)FULL SERVICE PARTNERSHIP(FSP) Central Star Behavioral Health,Inc. Fiscal Year(FY)2023-24 Budget Narrative PROGRAM EXPENSE ACCT#I LINE ITEM AMT DETAILED DESCRIPTION OF ITEMS BUDGETED IN EACH ACCOUNT LINE 1000:DIRECT SALARIES&BENEFITS Administrative Positions 1101 0 1102 0 1103 0 1104 0 1105 0 1106 0 1107 0 1108 0 1109 0 1110 0 1111 0 1112 0 1113 0 1114 0 1115 0 Program Positions 1116 0 1117 0 1118 0 1119 0 1120 0 1121 0 1122 0 1123 0 1124 0 1125 0 1126 0 1127 0 1128 0 1129 0 1130 0 1131 0 1132 0 1133 0 1134 0 Direct Employee Benefits 1201 Retirement 1202 Worker's Compensation 1203 Health Insurance 1204 Other(specify) 1205 Other(specify) 1206 Other(specify) Direct Payroll Taxes&Expenses: 1301 OASDI 1302 FICA/MEDICARE 1303 SUI 1304 Other(specify) 1305 Other(specify) 1306 Other(specify) 2000:DIRECT CLIENT SUPPORT 300,000 2001 Child Care 1,000 Cost of childcare if needed to attend classes. 2002 Client Housing Support 185,000 Cost of room and board for clients. 2003 Client Transportation&Support 50,000 Cost for the transportation of clients and their family and caregivers providing support. This includes gas for vehicles,bus passes,Uber/Lift rides,cost of bicycles,skateboards, scooters,etc. 2004 Clothing,Food,&Hygiene 37,000 Cost necessary for daily living such essential clothing and shoes.Food including groceries,food for cooking groups.Hygiene products such as deodorant,shampoo, soap,toothpaste,feminine products,makeup,haircuts,etc.. 2005 Education Support 10,000 Cost of school supplies such as laptops,classes cost,tuition,etc. Fresno County Department of Behavioral Health Contract Budget Narrative Revised 2/7/2020 h PROGRAM EXPENSE ACCT#I LINE ITEM AMT DETAILED DESCRIPTION OF ITEMS BUDGETED IN EACH ACCOUNT LINE 2006 Employment Support 4,000 Cost of items to support employment such as cost of birth certificates,SS cards,ID, Driver license,clothing,and shoes,etc.. 2007 Household Items for Clients 9,000 Cost of household items such bed sheets,appliances,lamps,fans,etc. 2008 Medication Supports 1,000 OTC medication and medicine not covered by Medi-Cal such Tylenol,allergy medicine, pepto bismol,etc.. 2009 Program Supplies-Medical 3,000 Cost of items not covered by Medical,including a buzz zapper to remove bed bugs and items to support medical care such a pop-up tent to provide privacy for the injections given in the community. 2010 Utility Vouchers - 2011 Other(specify) 2012 Other(specify) 2013 Other(specify) 2014 Other(specify) 2015 Other(specify) 2016 Other(specify) 3000:DIRECT OPERATING EXPENSES 3001 Telecommunications 3002 Printing/Postage 3003 Office,Household&Program Supplies 3004 Advertising 3005 Staff Development&Training 3006 Staff Mileage 3007 Subscriptions&Memberships 3008 Vehicle Maintenance 3009 Other(specify) 3010 Other(specify) 3011 Other(specify) 3012 1 Other(specify) 4000:DIRECT FACILITIES&EQUIPMENT 4001 Building Maintenance 4002 Rent/Lease Building 4003 Rent/Lease Equipment 4004 Rent/Lease Vehicles 4005 Security 4006 Utilities 4007 Other(specify) 4008 Other(specify) 4009 Other(specify) 4010 Other(specify) 5000:DIRECT SPECIAL EXPENSES 5001 Consultant(Network&Data Management) 5002 HMIS(Health Management Information System) 5003 Contractual/Consulting Services (Specify) 5004 Translation Services 5005 Other(specify) 5006 Other(specify) 5007 Other(specify) 5008 Other(specify) 6000:INDIRECT EXPENSES 6001 Administrative Overhead 6002 Professional Liability Insurance 6003 Accounting/Bookkeeping 6004 External Audit 6005 Insurance(Specify): 6006 Payroll Services 6007 Depreciation(Provider-Owned Equipment to be Used 6008 Personnel(Indirect Salaries&Benefits) 6009 Other(specify) 6010 Other(specify) 6011 Other(specify) 6012 Other(specify) 6013 1 Other(specify) 7000:DIRECT FIXED ASSETS 7001 Computer Equipment&Software Fresno County Department of Behavioral Health Contract Budget Narrative Revised 2/7/2020 h PROGRAM EXPENSE ACCT# LINE ITEM AMT DETAILED DESCRIPTION OF ITEMS BUDGETED IN EACH ACCOUNT LINE 7002 Copiers,Cell Phones,Tablets,Devices to Contain HIPAA 7003 Furniture&Fixtures 7004 Leasehold/Tenant/Building Improvements 7005 Other Assets over$500 with Lifespan of 2 Years+ 7006 Assets over$5,000/unit(Specify) 7007 Other(specify) 7008 1 Other(specify) TOTAL PROGRAM EXPENSE FROM BUDGET NARRATIVE: 300,000 TOTAL PROGRAM EXPENSES FROM BUDGET TEMPLATE: 300,000 BUDGET CHECK: - Fresno County Department of Behavioral Health Contract Budget Narrative Revised 2/7/2020 h TRANSITIONAL AGE YOUTH(TAY)FULL SERVICE PARTNERSHIP(FSP) Central Star Behavioral Health,Inc. Fiscal Year(FY)2023-24 PROGRAM EXPENSES 1000:DIRECT SALARIES&BENEFITS Direct Employee Salaries Acct# Administrative Position FTE Admin Program Total 1101 $ $ 1102 1103 1104 1105 1106 1107 1108 1109 1110 1111 1112 1113 1114 1115 Direct Personnel Admin Salaries Subtotal 0.00 - Acct# Program Position FTE Admin Program Total 1116 $ $ 1117 1118 1119 1120 1121 1122 1123 1124 1125 1126 1127 1128 1129 1130 1131 1132 1133 1134 Direct Personnel Program Salaries Subtotal 0.00 Admin Program Total Direct Personnel Salaries Subtotal 0.00 $ $ $ Direct Employee Benefits Acct# Description Admin Program Total 1201 Retirement $ 1202 Worker's Compensation 1203 Health Insurance 1204 Other(specify) 1205 Other(specify) 1206 1 Other(specify) Direct Employee Benefits Subtotal: $ $ $ Direct Payroll Taxes&Expenses: Acct# Description Admin Program Total 1301 OASDI $ - 1302 FICA/MEDICARE - - - 1303 SUI - - - 1304 Other(specify) 1305 Other(specify) 1306 1 Other(specify) Direct Payroll Taxes&Expenses Subtotal: $ $ $ DIRECT EMPLOYEE SALARIES&BENEFITS TOTAL: Admin Program Total $ $ $ DIRECT EMPLOYEE SALARIES&BENEFITS PERCENTAGE: Admin Program #DIV/01 #DIV/0! Fresno County Department of Behavioral Health Contract Budget Narrative Revised 2/7/2020 h 2000:DIRECT CLIENT SUPPORT Acct# Line Item Description Amount 2001 Child Care $ 1,000 2002 Client Housing Support 185,000 2003 Client Transportation&Support 50,000 2004 Clothing,Food,&Hygiene 37,000 2005 Education Support 10,000 2006 Employment Support 4,000 2007 Household Items for Clients 9,000 2008 Medication Supports 1,000 2009 Program Supplies-Medical 3,000 2010 Utility Vouchers 2011 Other(specify) - 2012 Other(specify) 2013 Other(specify) 2014 Other(specify) 2015 Other(specify) 2016 Other(specify) DIRECT CLIENT CARE TOTAL $ 300,000 3000:DIRECT OPERATING EXPENSES Acct# Line Item Description Amount 3001 Telecommunications $ - 3002 Printing/Postage 3003 Office,Household&Program Supplies 3004 Advertising 3005 Staff Development&Training 3006 1 Staff Mileage 3007 Subscriptions&Memberships 3008 Vehicle Maintenance 3009 Other(specify) 3010 Other(specify) 3011 Other(specify) 3012 Other(specify) DIRECT OPERATING EXPENSES TOTAL: $ - 4000:DIRECT FACILITIES&EQUIPMENT Acct# Line Item Description Amount 4001 Building Maintenance $ 4002 Rent/Lease Building 4003 Rent/Lease Equipment 4004 Rent/Lease Vehicles 4005 Security 4006 Utilities 4007 Other(specify) 4008 Other(specify) 4009 Other(specify) 4010 Other(specify) DIRECT FACILITIES/EQUIPMENT TOTAL:j$ 5000:DIRECT SPECIAL EXPENSES Acct# Line Item Description Amount 5001 Consultant(Network&Data Management) $ 5002 HMIS(Health Management Information System) 5003 Contractual/Consulting Services (Specify) 5004 Translation Services 5005 Other(specify) 5006 1 Other(specify) 5007 Other(specify) 5008 Other(specify) DIRECT SPECIAL EXPENSES TOTAL: $ Fresno County Department of Behavioral Health Contract Budget Narrative Revised 2/7/2020 h 6000:INDIRECT EXPENSES Acct# Line Item Description Amount Administrative Overhead 6001 Use this line and onlythis line for approved indirect cost rate $ Administrative Overhead 6002 Professional Liability Insurance 6003 Accounting/Bookkeeping 6004 External Audit 6005 Insurance(Specify): 6006 Payroll Services 6007 Depreciation(Provider-Owned Equipment to be Usedfor Program Purposes) - 6008 Personnel(indirect Salaries&Benefits) - 6009 Other(specify) 6010 Other(specify) 6011 Other(specify) 6012 Other(specify) 6013 Other(specify) INDIRECT EXPENSES TOTAL $ INDIRECT COST RATE 0.00% 7000:DIRECT FIXED ASSETS Acct# Line Item Description Amount 7001 s $ 7002 Copiers,Cell Phones,Tablets,Devices to Contain HIPAA Data 7003 Furniture&Fixtures 7004 Leasehold/Tenant/Building Improvements 7005 Other Assets over$500 with Lifespan of 2 Years+ 7006 1 Assets over$5,000/unit(Specify) 7007 Other(specify) 7008 Other(specify) FIXED ASSETS EXPENSES TOTAL $ TOTAL PROGRAM EXPENSES $ 300,000 PROGRAM FUNDING SOURCES 8100-SUBSTANCE USE DISORDER FUNDS Acct# Line Item Description Amount 8101 Drug Medi-Cal $ 8102 ISABG $ SUBSTANCE USE DISORDER FUNDS TOTAL $ 8200-REALIGNMENT Acct# Line Item Description Amount 8201 lRealignment $ REALIGNMENT TOTAL $ 8300-MENTAL HEALTH SERVICE ACT(MHSA) Acct# MHSA Component MHSA Program Name Amount 8301 CSS-CommunityServices&Supports $ 300,000 8302 PEI-Prevention&Early Intervention - 8303 INN-Innovations 8304 WET-Workforce Education&Training 8305 CFTN-Capital Facilities&Technology MHSA TOTAL $ 300,000 8400-OTHER REVENUE Acct# Line Item Description Amount 8401 Client Fees $ 8402 Client Insurance 8403 Grants(Specify) 8404 Other(Specify) 8405 Other(Specify) OTHER REVENUE TOTAL $ - TOTAL PROGRAM FUNDING SOURCES: $ 300,000 NET PROGRAM COST: $ Fresno County Department of Behavioral Health Contract Budget Narrative Revised 2/7/2020 h TRANSITIONAL AGE YOUTH(TAY)FULL SERVICE PARTNERSHIP(FSP) Central Star Behavioral Health,Inc. Fiscal Year(FY)2024-25 PROGRAM EXPENSES 1000:DIRECT SALARIES&BENEFITS Direct Employee Salaries Acct# Administrative Position FTE Admin Program Total 1101 $ $ 1102 1103 1104 1105 1106 1107 1108 1109 1110 1111 1112 1113 1114 1115 Direct Personnel Admin Salaries Subtotal 0.00 - Acct# Program Position FTE Admin Program Total 1116 $ $ 1117 1118 1119 1120 1121 1122 1123 1124 1125 1126 1127 1128 1129 1130 1131 1132 1133 1134 Direct Personnel Program Salaries Subtotal 0.00 Admin Program Total Direct Personnel Salaries Subtotal 0.00 $ $ $ Direct Employee Benefits Acct# Description Admin Program Total 1201 Retirement $ 1202 Worker's Compensation 1203 Health Insurance 1204 Other(specify) 1205 Other(specify) 1206 1 Other(specify) Direct Employee Benefits Subtotal: $ $ $ Direct Payroll Taxes&Expenses: Acct# Description Admin Program Total 1301 OASDI $ - 1302 FICA/MEDICARE - - - 1303 SUI - - - 1304 Other(specify) 1305 Other(specify) 1306 1 Other(specify) Direct Payroll Taxes&Expenses Subtotal: $ $ $ DIRECT EMPLOYEE SALARIES&BENEFITS TOTAL: Admin Program Total $ $ $ DIRECT EMPLOYEE SALARIES&BENEFITS PERCENTAGE: Admin Program #DIV/01 #DIV/0! Fresno County Department of Behavioral Health Contract Budget Narrative Revised 2/7/2020 h 2000:DIRECT CLIENT SUPPORT Acct# Line Item Description Amount 2001 Child Care $ 1,000 2002 Client Housing Support 185,000 2003 Client Transportation&Support 50,000 2004 Clothing,Food,&Hygiene 37,000 2005 Education Support 10,000 2006 Employment Support 4,000 2007 Household Items for Clients 9,000 2008 Medication Supports 1,000 2009 Program Supplies-Medical 3,000 2010 Utility Vouchers 2011 Other(specify) - 2012 Other(specify) 2013 Other(specify) 2014 Other(specify) 2015 Other(specify) 2016 Other(specify) DIRECT CLIENT CARE TOTAL $ 300,000 3000:DIRECT OPERATING EXPENSES Acct# Line Item Description Amount 3001 Telecommunications $ - 3002 Printing/Postage 3003 Office,Household&Program Supplies 3004 Advertising 3005 Staff Development&Training 3006 1 Staff Mileage 3007 Subscriptions&Memberships 3008 Vehicle Maintenance 3009 Other(specify) 3010 Other(specify) 3011 Other(specify) 3012 Other(specify) DIRECT OPERATING EXPENSES TOTAL: $ - 4000:DIRECT FACILITIES&EQUIPMENT Acct# Line Item Description Amount 4001 Building Maintenance $ 4002 Rent/Lease Building 4003 Rent/Lease Equipment 4004 Rent/Lease Vehicles 4005 Security 4006 Utilities 4007 Other(specify) 4008 Other(specify) 4009 Other(specify) 4010 Other(specify) DIRECT FACILITIES/EQUIPMENT TOTAL:j$ 5000:DIRECT SPECIAL EXPENSES Acct# Line Item Description Amount 5001 Consultant(Network&Data Management) $ 5002 HMIS(Health Management Information System) 5003 Contractual/Consulting Services (Specify) 5004 Translation Services 5005 Other(specify) 5006 1 Other(specify) 5007 Other(specify) 5008 Other(specify) DIRECT SPECIAL EXPENSES TOTAL: $ Fresno County Department of Behavioral Health Contract Budget Narrative Revised 2/7/2020 h 6000:INDIRECT EXPENSES Acct# Line Item Description Amount Administrative Overhead 6001 Use this line and onlythis line for approved indirect cost rate $ Administrative Overhead 6002 Professional Liability Insurance 6003 Accounting/Bookkeeping 6004 External Audit 6005 Insurance(Specify): 6006 Payroll Services 6007 Depreciation(Provider-Owned Equipment to be Usedfor Program Purposes) - 6008 Personnel(indirect Salaries&Benefits) - 6009 Other(specify) 6010 Other(specify) 6011 Other(specify) 6012 Other(specify) 6013 Other(specify) INDIRECT EXPENSES TOTAL $ INDIRECT COST RATE 0.00% 7000:DIRECT FIXED ASSETS Acct# Line Item Description Amount 7001 Computer Equipment&Software $ 7002 Copiers,Cell Phones,Tablets,Devices to Contain HIPAA Data 7003 Furniture&Fixtures 7004 Leasehold/Tenant/Building Improvements 7005 Other Assets over$500 with Lifespan of 2 Years+ 7006 1 Assets over$5,000/unit(Specify) 7007 Other(specify) 7008 Other(specify) FIXED ASSETS EXPENSES TOTAL $ TOTAL PROGRAM EXPENSES $ 300,000 PROGRAM FUNDING SOURCES 8100-SUBSTANCE USE DISORDER FUNDS Acct# Line Item Description Amount 8101 Drug Medi-Cal $ 8102 ISABG $ SUBSTANCE USE DISORDER FUNDS TOTAL $ 8200-REALIGNMENT Acct# Line Item Description Amount 8201 lRealignment $ REALIGNMENT TOTAL $ 8300-MENTAL HEALTH SERVICE ACT(MHSA) Acct# MHSA Component MHSA Program Name Amount 8301 CSS-CommunityServices&Supports $ 300,000 8302 PEI-Prevention&Early Intervention - 8303 INN-Innovations 8304 WET-Workforce Education&Training 8305 CFTN-Capital Facilities&Technology MHSA TOTAL $ 300,000 8400-OTHER REVENUE Acct# Line Item Description Amount 8401 Client Fees $ 8402 Client Insurance 8403 Grants(Specify) 8404 Other(Specify) 8405 Other(Specify) OTHER REVENUE TOTAL $ - TOTAL PROGRAM FUNDING SOURCES: $ 300,000 NET PROGRAM COST: $ Fresno County Department of Behavioral Health Contract Budget Narrative Revised 2/7/2020 h TRANSITIONAL AGE YOUTH(TAY)FULL SERVICE PARTNERSHIP(FSP) Central Star Behavioral Health,Inc. Fiscal Year(FY)2023-24 Budget Narrative PROGRAM EXPENSE ACCT#I LINE ITEM AMT DETAILED DESCRIPTION OF ITEMS BUDGETED IN EACH ACCOUNT LINE 1000:DIRECT SALARIES&BENEFITS Administrative Positions 1101 0 1102 0 1103 0 1104 0 1105 0 1106 0 1107 0 1108 0 1109 0 1110 0 1111 0 1112 0 1113 0 1114 0 1115 0 Program Positions 1116 0 1117 0 1118 0 1119 0 1120 0 1121 0 1122 0 1123 0 1124 0 1125 0 1126 0 1127 0 1128 0 1129 0 1130 0 1131 0 1132 0 1133 0 1134 0 Direct Employee Benefits 1201 Retirement 1202 Worker's Compensation 1203 Health Insurance 1204 Other(specify) 1205 Other(specify) 1206 Other(specify) Direct Payroll Taxes&Expenses: 1301 OASDI 1302 FICA/MEDICARE 1303 SUI 1304 Other(specify) 1305 Other(specify) 1306 Other(specify) 2000:DIRECT CLIENT SUPPORT 300,000 2001 Child Care 1,000 Cost of childcare if needed to attend classes. 2002 Client Housing Support 185,000 Cost of room and board for clients. 2003 Client Transportation&Support 50,000 Cost for the transportation of clients and their family and caregivers providing support. This includes gas for vehicles,bus passes,Uber/Lift rides,cost of bicycles,skateboards, scooters,etc. 2004 Clothing,Food,&Hygiene 37,000 Cost necessary for daily living such essential clothing and shoes.Food including groceries,food for cooking groups.Hygiene products such as deodorant,shampoo, soap,toothpaste,feminine products,makeup,haircuts,etc.. 2005 Education Support 10,000 Cost of school supplies such as laptops,classes cost,tuition,etc. Fresno County Department of Behavioral Health Contract Budget Narrative Revised 2/7/2020 h PROGRAM EXPENSE ACCT#I LINE ITEM AMT DETAILED DESCRIPTION OF ITEMS BUDGETED IN EACH ACCOUNT LINE 2006 Employment Support 4,000 Cost of items to support employment such as cost of birth certificates,SS cards,ID, Driver license,clothing,and shoes,etc.. 2007 Household Items for Clients 9,000 Cost of household items such bed sheets,appliances,lamps,fans,etc. 2008 Medication Supports 1,000 OTC medication and medicine not covered by Medi-Cal such Tylenol,allergy medicine, pepto bismol,etc.. 2009 Program Supplies-Medical 3,000 Cost of items not covered by Medical,including a buzz zapper to remove bed bugs and items to support medical care such a pop-up tent to provide privacy for the injections given in the community. 2010 Utility Vouchers - 2011 Other(specify) 2012 Other(specify) 2013 Other(specify) 2014 Other(specify) 2015 Other(specify) 2016 Other(specify) 3000:DIRECT OPERATING EXPENSES 3001 Telecommunications 3002 Printing/Postage 3003 Office,Household&Program Supplies 3004 Advertising 3005 Staff Development&Training 3006 Staff Mileage 3007 Subscriptions&Memberships 3008 Vehicle Maintenance 3009 Other(specify) 3010 Other(specify) 3011 Other(specify) 3012 1 Other(specify) 4000:DIRECT FACILITIES&EQUIPMENT 4001 Building Maintenance 4002 Rent/Lease Building 4003 Rent/Lease Equipment 4004 Rent/Lease Vehicles 4005 Security 4006 Utilities 4007 Other(specify) 4008 Other(specify) 4009 Other(specify) 4010 Other(specify) 5000:DIRECT SPECIAL EXPENSES 5001 Consultant(Network&Data Management) 5002 HMIS(Health Management Information System) 5003 Contractual/Consulting Services (Specify) 5004 Translation Services 5005 Other(specify) 5006 Other(specify) 5007 Other(specify) 5008 Other(specify) 6000:INDIRECT EXPENSES 6001 Administrative Overhead 6002 Professional Liability Insurance 6003 Accounting/Bookkeeping 6004 External Audit 6005 Insurance(Specify): 6006 Payroll Services 6007 Depreciation(Provider-Owned Equipment to be Used 6008 Personnel(Indirect Salaries&Benefits) 6009 Other(specify) 6010 Other(specify) 6011 Other(specify) 6012 Other(specify) 6013 1 Other(specify) 7000:DIRECT FIXED ASSETS 7001 Computer Equipment&Software Fresno County Department of Behavioral Health Contract Budget Narrative Revised 2/7/2020 h PROGRAM EXPENSE ACCT# LINE ITEM AMT DETAILED DESCRIPTION OF ITEMS BUDGETED IN EACH ACCOUNT LINE 7002 Copiers,Cell Phones,Tablets,Devices to Contain HIPAA 7003 Furniture&Fixtures 7004 Leasehold/Tenant/Building Improvements 7005 Other Assets over$500 with Lifespan of 2 Years+ 7006 Assets over$5,000/unit(Specify) 7007 Other(specify) 7008 1 Other(specify) TOTAL PROGRAM EXPENSE FROM BUDGET NARRATIVE: 300,000 TOTAL PROGRAM EXPENSES FROM BUDGET TEMPLATE: 300,000 BUDGET CHECK: - Fresno County Department of Behavioral Health Contract Budget Narrative Revised 2/7/2020 Exhibit H Insurance Requirements 1. Required Policies Without limiting the County's right to obtain indemnification from the Contractor or any third parties, Contractor, at its sole expense, shall maintain in full force and effect the following insurance policies throughout the term of this Agreement. (A) Commercial General Liability. Commercial general liability insurance with limits of not less than Two Million Dollars ($2,000,000) per occurrence and an annual aggregate of Four Million Dollars ($4,000,000). This policy must be issued on a per occurrence basis. Coverage must include products, completed operations, property damage, bodily injury, personal injury, and advertising injury. The Contractor shall obtain an endorsement to this policy naming the County of Fresno, its officers, agents, employees, and volunteers, individually and collectively, as additional insureds, but only insofar as the operations under this Agreement are concerned. Such coverage for additional insureds will apply as primary insurance and any other insurance, or self-insurance, maintained by the County is excess only and not contributing with insurance provided under the Contractor's policy. (B) Automobile Liability. Automobile liability insurance with limits of not less than One Million Dollars ($1,000,000) per occurrence for bodily injury and for property damages. Coverage must include any auto used in connection with this Agreement. (C)Workers Compensation. Workers compensation insurance as required by the laws of the State of California with statutory limits. (D) Employer's Liability. Employer's liability insurance with limits of not less than One Million Dollars ($1,000,000) per occurrence for bodily injury and for disease. (E) Professional Liability. Professional liability insurance with limits of not less than One Million Dollars ($1,000,000) per occurrence and an annual aggregate of Three Million Dollars ($3,000,000). If this is a claims-made policy, then (1)the retroactive date must be prior to the date on which services began under this Agreement; (2)the Contractor shall maintain the policy and provide to the County annual evidence of insurance for not less than five years after completion of services under this Agreement; and (3) if the policy is canceled or not renewed, and not replaced with another claims-made policy with a retroactive date prior to the date on which services begin under this Agreement, then the Contractor shall purchase extended reporting coverage on its claims-made policy for a minimum of five years after completion of services under this Agreement. (F) Molestation Liability. Sexual abuse/ molestation liability insurance with limits of not less than Two Million Dollars ($2,000,000) per occurrence, with an annual aggregate of Four Million Dollars ($4,000,000). This policy must be issued on a per occurrence basis. (G)Cyber Liability. Cyber liability insurance with limits of not less than Two Million Dollars ($2,000,000) per occurrence. Coverage must include claims involving Cyber Risks. The cyber liability policy must be endorsed to cover the full replacement value of damage to, alteration of, loss of, or destruction of intangible property (including but not limited to information or data) that is in the care, custody, or control of the Contractor. G-1 Exhibit H Definition of Cyber Risks. "Cyber Risks" include but are not limited to (i) Security Breach, which may include Disclosure of Personal Information to an Unauthorized Third Party; (ii) data breach; (iii) breach of any of the Contractor's obligations under Article 18 of this Agreement; (iv) system failure; (v) data recovery; (vi) failure to timely disclose data breach or Security Breach; (vii) failure to comply with privacy policy; (viii) payment card liabilities and costs; (ix) infringement of intellectual property, including but not limited to infringement of copyright, trademark, and trade dress; (x) invasion of privacy, including release of private information; (xi) information theft; (xii) damage to or destruction or alteration of electronic information; (xiii) cyber extortion; (xiv) extortion related to the Contractor's obligations under this Agreement regarding electronic information, including Personal Information; (xv)fraudulent instruction; (xvi) funds transfer fraud; (xvii) telephone fraud; (xviii) network security; (xix) data breach response costs, including Security Breach response costs; (xx) regulatory fines and penalties related to the Contractor's obligations under this Agreement regarding electronic information, including Personal Information; and (xxi) credit monitoring expenses. 2. Additional Requirements (A) Verification of Coverage. Within 30 days after the Contractor signs this Agreement, and at any time during the term of this Agreement as requested by the County's Risk Manager or the County Administrative Office, the Contractor shall deliver, or cause its broker or producer to deliver, to the County Risk Manager, at 2220 Tulare Street, 16th Floor, Fresno, California 93721, or HRRiskManagement@fresnocountyca.gov, and by mail or email to the person identified to receive notices under this Agreement, certificates of insurance and endorsements for all of the coverages required under this Agreement. (i) Each insurance certificate must state that: (1) the insurance coverage has been obtained and is in full force; (2) the County, its officers, agents, employees, and volunteers are not responsible for any premiums on the policy; and (3) the Contractor has waived its right to recover from the County, its officers, agents, employees, and volunteers any amounts paid under any insurance policy required by this Agreement and that waiver does not invalidate the insurance policy. (ii) The commercial general liability insurance certificate must also state, and include an endorsement, that the County of Fresno, its officers, agents, employees, and volunteers, individually and collectively, are additional insureds insofar as the operations under this Agreement are concerned. The commercial general liability insurance certificate must also state that the coverage shall apply as primary insurance and any other insurance, or self-insurance, maintained by the County shall be excess only and not contributing with insurance provided under the Contractor's policy. (iii) The automobile liability insurance certificate must state that the policy covers any auto used in connection with this Agreement. G-2 Exhibit H (iv) The professional liability insurance certificate, if it is a claims-made policy, must also state the retroactive date of the policy, which must be prior to the date on which services began under this Agreement. (v) The technology professional liability insurance certificate must also state that coverage encompasses all of the Contractor's obligations under this Agreement, including but not limited to claims involving Cyber Risks, as that term is defined in this Agreement. (vi) The cyber liability insurance certificate must also state that it is endorsed, and include an endorsement, to cover the full replacement value of damage to, alteration of, loss of, or destruction of intangible property (including but not limited to information or data) that is in the care, custody, or control of the Contractor. (B) Acceptability of Insurers. All insurance policies required under this Agreement must be issued by admitted insurers licensed to do business in the State of California and possessing at all times during the term of this Agreement an A.M. Best, Inc. rating of no less than A: VI I. (C) Notice of Cancellation or Change. For each insurance policy required under this Agreement, the Contractor shall provide to the County, or ensure that the policy requires the insurer to provide to the County, written notice of any cancellation or change in the policy as required in this paragraph. For cancellation of the policy for nonpayment of premium, the Contractor shall, or shall cause the insurer to, provide written notice to the County not less than 10 days in advance of cancellation. For cancellation of the policy for any other reason, and for any other change to the policy, the Contractor shall, or shall cause the insurer to, provide written notice to the County not less than 30 days in advance of cancellation or change. The County in its sole discretion may determine that the failure of the Contractor or its insurer to timely provide a written notice required by this paragraph is a breach of this Agreement. (D) County's Entitlement to Greater Coverage. If the Contractor has or obtains insurance with broader coverage, higher limits, or both, than what is required under this Agreement, then the County requires and is entitled to the broader coverage, higher limits, or both. To that end, the Contractor shall deliver, or cause its broker or producer to deliver, to the County's Risk Manager certificates of insurance and endorsements for all of the coverages that have such broader coverage, higher limits, or both, as required under this Agreement. (E) Waiver of Subrogation. The Contractor waives any right to recover from the County, its officers, agents, employees, and volunteers any amounts paid under the policy of worker's compensation insurance required by this Agreement. The Contractor is solely responsible to obtain any policy endorsement that may be necessary to accomplish that waiver, but the Contractor's waiver of subrogation under this paragraph is effective whether or not the Contractor obtains such an endorsement. (F) County's Remedy for Contractor's Failure to Maintain. If the Contractor fails to keep in effect at all times any insurance coverage required under this Agreement, the County may, in addition to any other remedies it may have, suspend or terminate this Agreement upon the occurrence of that failure, or purchase such insurance coverage, G-3 Exhibit H and charge the cost of that coverage to the Contractor. The County may offset such charges against any amounts owed by the County to the Contractor under this Agreement. (G)Subcontractors. The Contractor shall require and verify that all subcontractors used by the Contractor to provide services under this Agreement maintain insurance meeting all insurance requirements provided in this Agreement. This paragraph does not authorize the Contractor to provide services under this Agreement using subcontractors. G-4 Exhibit I Page 1 of 2 FRESNO COUNTY MENTAL HEALTH PLAN Grievances Fresno County Mental Health Plan (MHP) provides beneficiaries with a grievance and appeal process and an expedited appeal process to resolve grievances and disputes at the earliest and the lowest possible level. Title 9 of the California Code of Regulations requires that the MHP and its fee-for-service providers give verbal and written information to Medi-Cal beneficiaries regarding the following: • How to access specialty mental health services • How to file a grievance about services • How to file for a State Fair Hearing The MHP has developed a Consumer Guide, a beneficiary rights poster, a grievance form, an appeal form, and Request for Change of Provider Form. All of these beneficiary materials must be posted in prominent locations where Medi-Cal beneficiaries receive outpatient specialty mental health services, including the waiting rooms of providers' offices of service. Please note that all fee-for-service providers and contract agencies are required to give the individuals served copies of all current beneficiary information annually at the time their treatment plans are updated and at intake. Beneficiaries have the right to use the grievance and/or appeal process without any penalty, change in mental health services, or any form of retaliation. All Medi-Cal beneficiaries can file an appeal or state hearing. Grievances and appeals forms and self addressed envelopes must be available for beneficiaries to pick up at all provider sites without having to make a verbal or written request. Forms can be sent to the following address: Fresno County Mental Health Plan P.O. Box 45003 Fresno, CA 93718-9886 (800) 654-3937 (for more information) (559) 488-3055 (TTY) Provider Problem Resolution and Appeals Process The MHP uses a simple, informal procedure in identifying and resolving provider concerns and problems regarding payment authorization issues, other complaints and concerns. Informal provider problem resolution process—the provider may first speak to a Provider Relations Specialist (PRS) regarding his or her complaint or concern. Exhibit I Page 2 of 2 The PRS will attempt to settle the complaint or concern with the provider. If the attempt is unsuccessful and the provider chooses to forego the informal grievance process, the provider will be advised to file a written complaint to the MHP address (listed above). Formal provider appeal process—the provider has the right to access the provider appeal process at any time before, during, or after the provider problem resolution process has begun, when the complaint concerns a denied or modified request for MHP payment authorization, or the process or payment of a provider's claim to the MHP. Payment authorization issues—the provider may appeal a denied or modified request for payment authorization or a dispute with the MHP regarding the processing or payment of a provider's claim to the MHP. The written appeal must be submitted to the MHP within 90 calendar days of the date of the receipt of the non-approval of payment. The MHP shall have 60 calendar days from its receipt of the appeal to inform the provider in writing of the decision, including a statement of the reasons for the decision that addresses each issue raised by the provider, and any action required by the provider to implement the decision. If the appeal concerns a denial or modification of payment authorization request, the MHP utilizes a Managed Care staff who was not involved in the initial denial or modification decision to determine the appeal decision. If the Managed Care staff reverses the appealed decision, the provider will be asked to submit a revised request for payment within 30 calendar days of receipt of the decision Other complaints— if there are other issues or complaints, which are not related to payment authorization issues, providers are encouraged to send a letter of complaint to the MHP. The provider will receive a written response from the MHP within 60 calendar days of receipt of the complaint. The decision rendered buy the MHP is final. Exhibit J Page 1 of 9 INCIDENT REPORTING PROTOCOL FOR COMPLETION OF INCIDENT REPORT The Incident Report must be completed for all incidents involving individuals served through DBH's current incident reporting portal, Logic Manager, at https:Hfresnodbh.logicmanager.com/incidents/?t=9&p=1&k=182beOc5cdcd5072bb1864cdee 4d3d6e • The reporting portal is available 24 hours a day, every day. • Any employee of the CONTRACTOR can submit an incident using the reporting portal at any time. No login is required. • The designated administrator of the CONTRACTOR can add information to the follow up section of the report after submission. • When an employee submits an incident within 24 hours from the time of the incident or first knowledge of the incident, the CONTRACTOR's designated administrator, the assigned contract analyst and the Incident Reporting email inbox will be notified immediately via email from the Logic Manager system that there is a new incident to review. • Meeting the 24 hour incident reporting requirements will be easier as there are no signatures to collect. • The user guide attached identifies the reporting process and the reviewer process, and is subject to updates based on DBH's selected incident reporting portal system. Questions about incident reporting, how to use the incident reporting portal, or designating/changing the name of the administrator who will review incidents for the CONTRACTOR should be emailed to DBHlncidentReporting@fresnocountyca.gov and the assigned contract analyst. Mental Health Plan (MHP) and Substance Use Disorder(SUD) services Exhibit J Page 2 of 9 Co�,� Incident Reporting System 19 INCIDENT REVIEWER ROLE — User Guide Fresno County Department of Behavioral Health (DBH) requires all of its county-operated and contracted providers (through the Mental Health Plan (MHP) and Substance Use Disorder (SUD) services) to complete a written report of any incidents compromising the health and safety of persons served, employees, or community members. Yes! Incident reports will now be made through an on online reporting portal hosted by Logic Manager. It's an easier way for any employee to report an incident at any time. A few highlights: • No supervisor signature is immediately required. • Additional information can be added to the report by the program supervisor/manager without having to resubmit the incident. • When an incident is submitted, the assigned contract analyst, program supervisor/manager, clinical supervisor and the DBHlncidentReporting mailbox automatically receives an email notification of a new incident and can log in any time to review the incident. Everything that was on the original paper/electronic form matches the online form. • Do away with submitting a paper version with a signature. • This online submission allows for timely action for the health and safety of the persons-served, as well as compliance with state reporting timelines when necessary. As an Incident Reviewer,the responsibility is to: • Log in to Logic Manager and review incident submitted within 48 hours of notification of incident. • Review incident for clarity, missing information and add in additional information deemed appropriate. • Notify DBHlncidentReporting@fresnocountyca.gov if there is additional information to be report after initial submission • Contact.DBHlncidentReporting@fresnocountVca.gov if there are any concerns, questions or comments with Logic Manager or incident reporting. Below is the link to report incidents https://fresnodbh.logicmanager.com/incidents/?t=9&p=1&k=182be0c5cdcdSO72bbl864cdee4d3d6e The link will take employees to the reporting screen to begin incident submission: Exhibit J Page 3 of 9 E C O Y Iresrtotfohlragicnunagcr.com, _ - - ... - - . LogicManager Incident Report Please complete this form • client information Nam.of facility' Name of Reporting Party Faclllty Address' Facility Phone Numher- M-1 Hwlth or Subztanc.Us.Disorder Program?' Client First Name' Cllont last Nam. F C O r client Data.181rth [Gent Address cLmuD tsender county of origin' • Summary Subject u Incident icheck all that apply) If olh.-p-fy ll...fire,poisomng.epidemic outbreaks,other catastropin—ents that jeopardise the walfam and safety of chants,staff and for members of the commumtyj: D—Opllon of the Incident' Exhibit J Page 4 of 9 Similar to the paper version, multiple incident categories can be selected incident)check MIIhaI apply Medr,MEmmgency , D.AA.Client Homicide/Homicide Attempt AWOL;Elopement from locked facility Vlol....lAbuselAssault Doward lb—,client and'or prop.ny Attempted Sulcule(resulting In serious injury) injury(seV-lnflkted w by accident) Medlcau—Error E C d a besnodbbJopkmenagercaNrk4Mnts(11-qft:t&k-182DedScdcd$072bb7064cdeeAd]d6e Dal.of Incldonl' Time of Iricident- Location of Inciderit- Bay Poopl.Dlr.cfly Indeed in Incident Iwltresses.st.M Did the Injured Parry seek Medical Attention? Allach any additional details ®P�tl Eilc or Drop Rio H.- Reported by Name' Reported By Email' Reported On 10/30120/9 Exhibit J Page 5 of 9 As another bonus feature, either drag files (such as a copy of a UOR, additional statements/document) or click on Add File to r ur ptre sdmlie.ig. . 4 rr,rom Reported By Name' Reported By Email Ruponod On 10/30/2019 • follow Up kini.Taken(check all that apply) Please sp—fy it other Dvw 1ptlon of Action Takon- Outcome' Similar to the paper version, multiple Action Taken categories can be selected. . T•ttnw U, action Taken(check all that apply, Law Entercement Contacted• Called 9ll/EMS Conwlted with Physician fir:)Aid;C PR Ad--stered Chant n—M hem bund�ng Parentr'Legal Goacdlan Contacted Other When done entering all the information, simply click submit. Any fields that have a red asterisk, require information an will prevent submission of the form if left blank. A "Thank you for your submission" statement will pop up if an incident is successfully submitted. Click"Reload the Form"to submit another incident. LogicManager Thank you for your submission) RELOAD THE FORM Exhibit J Page 6 of 9 A Notification email will be received when a new incident is reported, or a new comment has been made regarding an incident. Click on "Open this incident in Logic Manager" and the Logic Manager login screen will show. Wed 10/30/2019 10:40 AM SL SYSTEM LogicManager via custom r.support@logicmanager.com <customer.support@logicmanager.com> Notification- To DBH Incident Reporting ©f there are problems with haw this message is displayed,click here to view it in a web Click here to download pictures.To help protect your privacy,Outlook prevented autom ocdownload of some pictures in this message. CAUTION!!I-EXTERNAL EMAIL-THINK BEFORE YOU CLICK 0"hlchhd W re hdd hve m dwnkm pn,res.TP h*W,,te car Wtlmk Prrmdd wmnvEc dwmbd dMu PCWre Fontlx lv,rNan9r,IM. Ri Mila Arevalo, You have received a notficafion through LogicManager.Please see the details below. Type:Incident Report Subject:102 Notification To:Mila Arevalo 01xn this incident in LogicManager If using Internet Explorer,click here to open the notification. This email was generated by LogicManager If you have any technical issues. please email supportC@Iogicmanager.com. Enter in email address and password. First time users will be prompted to set up a password. C Q Q fresnodbh.my.logicmanager.com/login LogicManager F61 dI FuasI,"ICJ Exhibit J Page 7 of 9 Once logged in,the main screen will show reviewer task (incidents to review). Click on analyst/supervisor follow up to view the incident. Your Task List TASK NAM[ SV�((l! ,1:.1�iY .�,.,.1�., �..,,I. P• _i_..t. This screen below will then pop up. There are 5 tabs to navigate through. Client information will show the client and facility information. No edits can be made to this section. Analyst Follow Up -.uMarm. The next tab is Sum ary: No edits can be made to this section. Analyst Follow Up wr�.�ra.r r .an u+.�r..nn.w��..w�i..a.....e�.�«w...a..r.«u.w.+.-�e.wi«va.m.r•....e..rreo..�.,ue,.•e m.....b...erw.<.mW��nr B I V S 11 bmwrma«n• w,nrw. I r Exhibit J Page 8 of 9 The next tab is Follow up: This section can be edited. Add to th areas below or make corrections to these fields. Be E w en edits are made.Then Cancel to Exi ut of the incident. Analyst Follow Up Actwn r,ken to«a.0 tM+OMri' uw FA,.e.m.nt[wr.u.e r - «.aysp.ce.•r�:r.� p�,.phond,�ncr:»en ,edn�M«m.ao. gut.ordwm.,nt«p«toton«ta nab r.fkia nx lnwnr tot nm • ., O The next tab is Documents: View and add attachments to the incident. Be sure to click SAVE when adding documents.Then Cancel to Exit out of the incident. Analyst Follow Up in;k Ucta�l: fli.M iMnrmttlnn ;ur^.r•n�v to�l•,w t'c bocumrnr• ® Add Darament v !lame Tra Source �piead p,te upt.—dnv �i !b OocumrnF yel Drop fi z here or tuck—he Add livcum«A drop.— « < ! [AN[rl - ra.k to:n3 sou.<r:tox Holt IrD If all tasks are followed up with and the incident no longer needs further review/information, click SUBMIT. Once submitted,the incident will be removed from the task list and no further edits can be made. Notice the SUBMIT button is on every tab. If further information needs to be included, email DBHlncidentReportine@fresnocountyca.gov Exhibit J Page 9 of 9 To get back to the home view, cli�thheis Manager icon at any time. Any incidents that still need review will show on this screen, click o and start the review process again. Your Task List TASK NAMf SOU— fi:l�.s .��li�ti r.Ci�.� ,..S�I'._`:r:b'• _�_;>. Exhibit K Page 1 of 3 FRESNO COUNTY MENTAL HEALTH COMPLIANCE PROGRAM CONTRACTOR CODE OF CONDUCT AND ETHICS Fresno County is firmly committed to full compliance with all applicable laws, regulations, rules and guidelines that apply to the provision and payment of mental health services. Mental health contractors and the manner in which they conduct themselves are a vital part of this commitment. Fresno County has established this Contractor Code of Conduct and Ethics with which contractor and its employees and subcontractors shall comply. CONTRACTOR(S) shall require its employees and subcontractors to attend a compliance training that will be provided by Fresno County. After completion of this training, CONTRACTOR(S), CONTRACTOR(S)' employees and subcontractors must sign the Contractor Acknowledgment and Agreement form and return this form to the Compliance Officer or designee. Contractor and its employees and subcontractor shall: 1. Comply with all applicable laws, regulations, rules or guidelines when providing and billing for mental health services. 2. Conduct themselves honestly, fairly, courteously and with a high degree of integrity in their professional dealing related to their contract with the COUNTY and avoid any conduct that could reasonably be expected to reflect adversely upon the integrity of the COUNTY. 3. Treat COUNTY employees, consumers, and other mental health contractors fairly and with respect. 4. NOT engage in any activity in violation of the COUNTY's Compliance Program, nor engage in any other conduct which violates any applicable law, regulation, rule or guideline 5. Take precautions to ensure that claims are prepared and submitted accurately, timely and are consistent with all applicable laws, regulations, rules or guidelines. 6. Ensure that no false, fraudulent, inaccurate or fictitious claims for payment or reimbursement of any kind are submitted. Exhibit K Page 2of3 7. Bill only for eligible services actually rendered and fully documented. Use billing codes that accurately describe the services provided. 8. Act promptly to investigate and correct problems if errors in claims or billing are discovered. 9. Promptly report to the Compliance Officer any suspected violation(s) of this Code of Conduct and Ethics by COUNTY employees or other mental health contractors, or report any activity that they believe may violate the standards of the Compliance Program, or any other applicable law, regulation, rule or guideline. Fresno County prohibits retaliation against any person making a report. Any person engaging in any form of retaliation will be subject to disciplinary or other appropriate action by the COUNTY. CONTRACTOR(S) may report anonymously. 10. Consult with the Compliance Officer if you have any questions or are uncertain of any Compliance Program standard or any other applicable law, regulation, rule or guideline. 11. Immediately notify the Compliance Officer if they become or may become an Ineligible person and therefore excluded from participation in the Federal Health Care Programs. Exhibit K Page 3 of 3 Fresno County Mental Health Compliance Program Contractor Acknowledgment and Agreement I hereby acknowledge that I have received, read and understand the Contractor Code of Conduct and Ethics. I herby acknowledge that I have received training and information on the Fresno County Mental Health Compliance Program and understand the contents thereof. I further agree to abide by the Contractor Code of Conduct and Ethics, and all Compliance Program requirements as they apply to my responsibilities as a mental health contractor for Fresno County. I understand and accept my responsibilities under this Agreement. I further understand that any violation of the Contractor Code of Conduct and Ethics or the Compliance Program is a violation of County policy and may also be a violation of applicable laws, regulations, rules or guidelines. I further understand that violation of the Contractor Code of Conduct and Ethics or the Compliance Program may result in termination of my agreement with Fresno County. I further understand that Fresno County will report me to the appropriate Federal or State agency. For Individual Providers Name (print): Discipline: ❑ Psychiatrist ❑ Psychologist ❑ LCSW ❑ LMFT Signature: Date: For Group or Organizational Providers Group/Org. Name (print): Employee Name (print): Discipline: ❑ Psychiatrist ❑ Psychologist ❑ LCSW ❑ LMFT ❑ Other: Job Title (if different from Discipline): Signature: Date: / / Exhibit L Page 1 of 2 COMPLIANCE WITH STATE MEDI-CAL REQUIREMENTS CONTRACTOR shall be required to maintain organizational provider certification by the host county. A copy of this renewal certificate must be furnished to COUNTY within thirty (30) days of receipt of certificate from host county. The CONTRACTOR must meet Medi-Cal organization provider standards as stated below. It is acknowledged that all references to Organizational Provider and/or Provider below shall refer to the CONTRACTOR. Medi-Cal Organizational Provider Standards 1. The organizational provider possesses the necessary license to operate, if applicable, and any required certification. 2. The space owned, leased or operated by the provider and used for services or staff meets local fire codes. 3. The physical plant of any site owned, leased, or operated by the provider and used for services or staff is clean, sanitary and in good repair. 4. The organizational provider establishes and implements maintenance policies for any site owned, leased, or operated by the provider and used for services or staff to ensure the safety and well-being of beneficiaries and staff. 5. The organizational provider has a current administrative manual which includes: personnel policies and procedures, general operating procedures, service delivery policies, and procedures for reporting unusual occurrences relating to health and safety issues. 6. The organizational provider maintains client records in a manner that meets applicable state and federal standards. 7. The organization provider has staffing adequate to allow the COUNTY to claim federal financial participation for the services the Provider delivers to beneficiaries, as described in Division 1, Chapter 11, Subchapter 4 of Title 9, CCR, when applicable. 8. The organizational provider has as head of service a licensed mental health professional or other appropriate individual as described in Title 9, CCR, Sections 622 through 630. 9. For organizational providers that provide or store medications, the provider stores and dispenses medications in compliance with all pertinent state and federal standards. In particular: A. All drugs obtained by prescription are labeled in compliance with federal and state laws. Prescription labels are altered only by persons legally authorized to do so. B. Drugs intended for external use only or food stuffs are stored separately from drugs for internal use. C. All drugs are stored at proper temperatures, room temperature drugs at 59-86 degrees F and refrigerated drugs at 36-46 degrees F. Exhibit L Page 2 of 2 D. Drugs are stored in a locked area with access limited to those medical personnel authorized to prescribe, dispense or administer medication. E. Drugs are not retained after the expiration date. IM multi-dose vials are dated and initialed when opened. F. A drug log is maintained to ensure the provider disposes of expired, contaminated, deteriorated and abandoned drugs in a manner consistent with state and federal laws. G. Policies and procedures are in place for dispensing, administering and storing medications. 10. The COUNTY may accept the host county's site certification and reserves the right to conduct an on-site certification review at least every three years. The COUNTY may also conduct additional certification reviews when: • The provider makes major staffing changes. • The provider makes organizational and/or corporate structure changes (example: conversion from a non-profit status). • The provider adds day treatment or medication support services when medications shall be administered or dispensed from the provider site. • There are significant changes in the physical plant of the provider site (some physical plant changes could require a new fire clearance). • There is change of ownership or location. • There are complaints against the provider. • There are unusual events, accidents, or injuries requiring medical treatment for clients, staff or members of the community. Exhibit M Data Security 1. Definitions Capitalized terms used in this Exhibit M have the meanings set forth in this section 1. (A) "Authorized Employees" means the Contractor's employees who have access to Personal Information. (B) "Authorized Persons" means: (i) any and all Authorized Employees; and (ii) any and all of the Contractor's subcontractors, representatives, agents, outsourcers, and consultants, and providers of professional services to the Contractor, who have access to Personal Information and are bound by law or in writing by confidentiality obligations sufficient to protect Personal Information in accordance with the terms of this Exhibit M. (C) "Director" means the County's Director of the Department of Behavioral Health or designee. (D) "Disclose" or any derivative of that word means to disclose, release, transfer, disseminate, or otherwise provide access to or communicate all or any part of any Personal Information orally, in writing, or by electronic or any other means to any person. (E) "Person" means any natural person, corporation, partnership, limited liability company, firm, or association. (F) "Personal Information" means any and all information, including any data, provided, or to which access is provided, to the Contractor by or upon the authorization of the County, under this Agreement, including but not limited to vital records, that: (i) identifies, describes, or relates to, or is associated with, or is capable of being used to identify, describe, or relate to, or associate with, a person (including, without limitation, names, physical descriptions, signatures, addresses, telephone numbers, e-mail addresses, education, financial matters, employment history, and other unique identifiers, as well as statements made by or attributable to the person); (ii) is used or is capable of being used to authenticate a person (including, without limitation, employee identification numbers, government-issued identification numbers, passwords or personal identification numbers (PINs), financial account numbers, credit report information, answers to security questions, and other personal identifiers); or (iii) is personal information within the meaning of California Civil Code section 1798.3, subdivision (a), or 1798.80, subdivision (e). Personal Information does not include publicly available information that is lawfully made available to the general public from federal, state, or local government records. (G) "Privacy Practices Complaint" means a complaint received by the County relating to the Contractor's (or any Authorized Person's) privacy practices, or alleging a Security Breach. Such complaint shall have sufficient detail to enable the Contractor to promptly investigate and take remedial action under this Exhibit M. (H) "Security Safeguards" means physical, technical, administrative or organizational security procedures and practices put in place by the Contractor (or any Authorized Persons) that relate to the protection of the security, confidentiality, value, or integrity of Personal Information. Security Safeguards shall satisfy the minimal requirements set forth in section 3(C) of this Exhibit M. M-1 Exhibit M Data Security (1) "Security Breach" means (i) any act or omission that compromises either the security, confidentiality, value, or integrity of any Personal Information or the Security Safeguards, or (ii) any unauthorized Use, Disclosure, or modification of, or any loss or destruction of, or any corruption of or damage to, any Personal Information. (J) "Use" or any derivative of that word means to receive, acquire, collect, apply, manipulate, employ, process, transmit, disseminate, access, store, disclose, or dispose of Personal Information. 2. Standard of Care (A) The Contractor acknowledges that, in the course of its engagement by the County under this Agreement, the Contractor, or any Authorized Persons, may Use Personal Information only as permitted in this Agreement. (B) The Contractor acknowledges that Personal Information is deemed to be confidential information of, or owned by, the County (or persons from whom the County receives or has received Personal Information) and is not confidential information of, or owned or by, the Contractor, or any Authorized Persons. The Contractor further acknowledges that all right, title, and interest in or to the Personal Information remains in the County (or persons from whom the County receives or has received Personal Information) regardless of the Contractor's, or any Authorized Person's, Use of that Personal Information. (C) The Contractor agrees and covenants in favor of the Country that the Contractor shall: (i) keep and maintain all Personal Information in strict confidence, using such degree of care under this section 2 as is reasonable and appropriate to avoid a Security Breach; (ii) Use Personal Information exclusively for the purposes for which the Personal Information is made accessible to the Contractor pursuant to the terms of this Exhibit M; (iii) not Use, Disclose, sell, rent, license, or otherwise make available Personal Information for the Contractor's own purposes or for the benefit of anyone other than the County, without the County's express prior written consent, which the County may give or withhold in its sole and absolute discretion; and (iv) not, directly or indirectly, Disclose Personal Information to any person (an "Unauthorized Third Party") other than Authorized Persons pursuant to this Agreement, without the Director's express prior written consent. (D) Notwithstanding the foregoing paragraph, in any case in which the Contractor believes it, or any Authorized Person, is required to disclose Personal Information to government regulatory authorities, or pursuant to a legal proceeding, or otherwise as may be required by applicable law, Contractor shall (i) immediately notify the County of the specific demand for, and legal authority for the disclosure, including providing County with a copy of any notice, discovery demand, subpoena, or order, as applicable, received by the Contractor, or any Authorized Person, from any government regulatory authorities, or in relation to any legal proceeding, and (ii) promptly notify the County M-2 Exhibit M Data Security before such Personal Information is offered by the Contractor for such disclosure so that the County may have sufficient time to obtain a court order or take any other action the County may deem necessary to protect the Personal Information from such disclosure, and the Contractor shall cooperate with the County to minimize the scope of such disclosure of such Personal Information. (E) The Contractor shall remain liable to the County for the actions and omissions of any Unauthorized Third Party concerning its Use of such Personal Information as if they were the Contractor's own actions and omissions. 3. Information Security (A) The Contractor covenants, represents and warrants to the County that the Contractor's Use of Personal Information under this Agreement does and will at all times comply with all applicable federal, state, and local, privacy and data protection laws, as well as all other applicable regulations and directives, including but not limited to California Civil Code, Division 3, Part 4, Title 1.81 (beginning with section 1798.80), and the Song- Beverly Credit Card Act of 1971 (California Civil Code, Division 3, Part 4, Title 1.3, beginning with section 1747). If the Contractor Uses credit, debit or other payment cardholder information, the Contractor shall at all times remain in compliance with the Payment Card Industry Data Security Standard ("PCI DSS") requirements, including remaining aware at all times of changes to the PCI DSS and promptly implementing and maintaining all procedures and practices as may be necessary to remain in compliance with the PCI DSS, in each case, at the Contractor's sole cost and expense. (B) The Contractor covenants, represents and warrants to the County that, as of the effective date of this Agreement, the Contractor has not received notice of any violation of any privacy or data protection laws, as well as any other applicable regulations or directives, and is not the subject of any pending legal action or investigation by, any government regulatory authority regarding same. (C) Without limiting the Contractor's obligations under section 3(A) of this Exhibit M, the Contractor's (or Authorized Person's) Security Safeguards shall be no less rigorous than accepted industry practices and, at a minimum, include the following: (i) limiting Use of Personal Information strictly to the Contractor's and Authorized Persons' technical and administrative personnel who are necessary for the Contractor's, or Authorized Persons', Use of the Personal Information pursuant to this Agreement; (ii) ensuring that all of the Contractor's connectivity to County computing systems will only be through the County's security gateways and firewalls, and only through security procedures approved upon the express prior written consent of the Director; (iii) to the extent that they contain or provide access to Personal Information, (a) securing business facilities, data centers, paper files, servers, back-up systems and computing equipment, operating systems, and software applications, including, but not limited to, all mobile devices and other equipment, operating systems, and software applications with information storage capability; (b) M-3 Exhibit M Data Security employing adequate controls and data security measures, both internally and externally, to protect (1) the Personal Information from potential loss or misappropriation, or unauthorized Use, and (2) the County's operations from disruption and abuse; (c) having and maintaining network, device application, database and platform security; (d) maintaining authentication and access controls within media, computing equipment, operating systems, and software applications; and (e) installing and maintaining in all mobile, wireless, or handheld devices a secure internet connection, having continuously updated anti-virus software protection and a remote wipe feature always enabled, all of which is subject to express prior written consent of the Director; (iv) encrypting all Personal Information at advance encryption standards of Advanced Encryption Standards (AES) of 128 bit or higher (a) stored on any mobile devices, including but not limited to hard disks, portable storage devices, or remote installation, or (b) transmitted over public or wireless networks (the encrypted Personal Information must be subject to password or pass phrase, and be stored on a secure server and transferred by means of a Virtual Private Network (VPN) connection, or another type of secure connection, all of which is subject to express prior written consent of the Director); (v) strictly segregating Personal Information from all other information of the Contractor, including any Authorized Person, or anyone with whom the Contractor or any Authorized Person deals so that Personal Information is not commingled with any other types of information; (vi) having a patch management process including installation of all operating system and software vendor security patches; (vii) maintaining appropriate personnel security and integrity procedures and practices, including, but not limited to, conducting background checks of Authorized Employees consistent with applicable law; and (viii) providing appropriate privacy and information security training to Authorized Employees. (D) During the term of each Authorized Employee's employment by the Contractor, the Contractor shall cause such Authorized Employees to abide strictly by the Contractor's obligations under this Exhibit M. The Contractor shall maintain a disciplinary process to address any unauthorized Use of Personal Information by any Authorized Employees. (E)The Contractor shall, in a secure manner, backup daily, or more frequently if it is the Contractor's practice to do so more frequently, Personal Information received from the County, and the County shall have immediate, real time access, at all times, to such backups via a secure, remote access connection provided by the Contractor, through the Internet. (F)The Contractor shall provide the County with the name and contact information for each Authorized Employee (including such Authorized Employee's work shift, and at least one alternate Authorized Employee for each Authorized Employee during such work shift) who shall serve as the County's primary security contact with the Contractor and shall be M-4 Exhibit M Data Security available to assist the County twenty-four (24) hours per day, seven (7) days per week as a contact in resolving the Contractor's and any Authorized Persons' obligations associated with a Security Breach or a Privacy Practices Complaint. (G)The Contractor shall not knowingly include or authorize any Trojan Horse, back door, time bomb, drop dead device, worm, virus, or other code of any kind that may disable, erase, display any unauthorized message within, or otherwise impair any County computing system, with or without the intent to cause harm. 4. Security Breach Procedures (A) Immediately upon the Contractor's awareness or reasonable belief of a Security Breach, the Contractor shall (i) notify the Director of the Security Breach, such notice to be given first by telephone at the following telephone number, followed promptly by email at the following email address: incidents@fresnocountyca.gov, phone number 559-600-5900 (which telephone number and email address the County may update by providing notice to the Contractor), and (ii) preserve all relevant evidence (and cause any affected Authorized Person to preserve all relevant evidence) relating to the Security Breach. The notification shall include, to the extent reasonably possible, the identification of each type and the extent of Personal Information that has been, or is reasonably believed to have been, breached, including but not limited to, compromised, or subjected to unauthorized Use, Disclosure, or modification, or any loss or destruction, corruption, or damage. (B) Immediately following the Contractor's notification to the County of a Security Breach, as provided pursuant to section 4(A) of this Exhibit M, the Parties shall coordinate with each other to investigate the Security Breach. The Contractor agrees to fully cooperate with the County, including, without limitation: (i) assisting the County in conducting any investigation; (ii) providing the County with physical access to the facilities and operations affected; (iii) facilitating interviews with Authorized Persons and any of the Contractor's other employees knowledgeable of the matter; and (iv) making available all relevant records, logs, files, data reporting and other materials required to comply with applicable law, regulation, industry standards, or as otherwise reasonably required by the County. To that end, the Contractor shall, with respect to a Security Breach, be solely responsible, at its cost, for all notifications required by law and regulation, or deemed reasonably necessary by the County, and the Contractor shall provide a written report of the investigation and reporting required to the Director within 30 days after the Contractor's discovery of the Security Breach. (C) County shall promptly notify the Contractor of the Director's knowledge, or reasonable belief, of any Privacy Practices Complaint, and upon the Contractor's receipt of that notification, the Contractor shall promptly address such Privacy Practices Complaint, including taking any corrective action under this Exhibit M, all at the Contractor's sole expense, in accordance with applicable privacy rights, laws, regulations and standards. M-5 Exhibit M Data Security In the event the Contractor discovers a Security Breach, the Contractor shall treat the Privacy Practices Complaint as a Security Breach. Within 24 hours of the Contractor's receipt of notification of such Privacy Practices Complaint, the Contractor shall notify the County whether the matter is a Security Breach, or otherwise has been corrected and the manner of correction, or determined not to require corrective action and the reason for that determination. (D)The Contractor shall take prompt corrective action to respond to and remedy any Security Breach and take mitigating actions, including but not limiting to, preventing any reoccurrence of the Security Breach and correcting any deficiency in Security Safeguards as a result of such incident, all at the Contractor's sole expense, in accordance with applicable privacy rights, laws, regulations and standards. The Contractor shall reimburse the County for all reasonable costs incurred by the County in responding to, and mitigating damages caused by, any Security Breach, including all costs of the County incurred relation to any litigation or other action described section 4(E) of this Exhibit M. (E)The Contractor agrees to cooperate, at its sole expense, with the County in any litigation or other action to protect the County's rights relating to Personal Information, including the rights of persons from whom the County receives Personal Information. S. Oversight of Security Compliance (A) The Contractor shall have and maintain a written information security policy that specifies Security Safeguards appropriate to the size and complexity of the Contractor's operations and the nature and scope of its activities. (B) Upon the County's written request, to confirm the Contractor's compliance with this Exhibit M, as well as any applicable laws, regulations and industry standards, the Contractor grants the County or, upon the County's election, a third party on the County's behalf, permission to perform an assessment, audit, examination or review of all controls in the Contractor's physical and technical environment in relation to all Personal Information that is Used by the Contractor pursuant to this Agreement. The Contractor shall fully cooperate with such assessment, audit or examination, as applicable, by providing the County or the third party on the County's behalf, access to all Authorized Employees and other knowledgeable personnel, physical premises, documentation, infrastructure and application software that is Used by the Contractor for Personal Information pursuant to this Agreement. In addition, the Contractor shall provide the County with the results of any audit by or on behalf of the Contractor that assesses the effectiveness of the Contractor's information security program as relevant to the security and confidentiality of Personal Information Used by the Contractor or Authorized Persons during the course of this Agreement under this Exhibit M. (C) The Contractor shall ensure that all Authorized Persons who Use Personal Information agree to the same restrictions and conditions in this Exhibit M. that apply to the Contractor with respect to such Personal Information by incorporating the relevant provisions of these provisions into a valid and binding written agreement between the Contractor and such Authorized Persons, or amending any written agreements to provide same. M-6 Exhibit M Data Security 6. Return or Destruction of Personal Information. Upon the termination of this Agreement, the Contractor shall, and shall instruct all Authorized Persons to, promptly return to the County all Personal Information, whether in written, electronic or other form or media, in its possession or the possession of such Authorized Persons, in a machine readable form used by the County at the time of such return, or upon the express prior written consent of the Director, securely destroy all such Personal Information, and certify in writing to the County that such Personal Information have been returned to the County or disposed of securely, as applicable. If the Contractor is authorized to dispose of any such Personal Information, as provided in this Exhibit M, such certification shall state the date, time, and manner (including standard) of disposal and by whom, specifying the title of the individual. The Contractor shall comply with all reasonable directions provided by the Director with respect to the return or disposal of Personal Information and copies of Personal Information. If return or disposal of such Personal Information or copies of Personal Information is not feasible, the Contractor shall notify the County according, specifying the reason, and continue to extend the protections of this Exhibit M to all such Personal Information and copies of Personal Information. The Contractor shall not retain any copy of any Personal Information after returning or disposing of Personal Information as required by this section 6. The Contractor's obligations under this section 6 survive the termination of this Agreement and apply to all Personal Information that the Contractor retains if return or disposal is not feasible and to all Personal Information that the Contractor may later discover. 7. Equitable Relief. The Contractor acknowledges that any breach of its covenants or obligations set forth in this Exhibit M may cause the County irreparable harm for which monetary damages would not be adequate compensation and agrees that, in the event of such breach or threatened breach, the County is entitled to seek equitable relief, including a restraining order, injunctive relief, specific performance and any other relief that may be available from any court, in addition to any other remedy to which the County may be entitled at law or in equity. Such remedies shall not be deemed to be exclusive but shall be in addition to all other remedies available to the County at law or in equity or under this Agreement. 8. Indemnity. The Contractor shall defend, indemnify and hold harmless the County, its officers, employees, and agents, (each, a "County Indemnitee") from and against any and all infringement of intellectual property including, but not limited to infringement of copyright, trademark, and trade dress, invasion of privacy, information theft, and extortion, unauthorized Use, Disclosure, or modification of, or any loss or destruction of, or any corruption of or damage to, Personal Information, Security Breach response and remedy costs, credit monitoring expenses, forfeitures, losses, damages, liabilities, deficiencies, actions,judgments, interest, awards, fines and penalties (including regulatory fines and penalties), costs or expenses of whatever kind, including attorneys' fees and costs, the cost of enforcing any right to indemnification or defense under this Exhibit M and the cost of pursuing any insurance providers, arising out of or resulting from any third party claim or action against any County Indemnitee in relation to the Contractor's, its officers, employees, or agents, or any Authorized Employee's or Authorized Person's, performance or failure to perform under this Exhibit M or arising out of or resulting from the Contractor's failure to comply with any of its obligations under this section 8. The provisions of this section 8 do not apply to the acts or omissions of the County. The provisions of this section 8 are cumulative to any other obligation of the Contractor to, defend, indemnify, or hold harmless any County Indemnitee under this Agreement. The provisions of this section 8 shall survive the termination of this Agreement. M-7 Exhibit M Data Security 9. Survival. The respective rights and obligations of the Contractor and the County as stated in this Exhibit M shall survive the termination of this Agreement. 10. No Third Party Beneficiary. Nothing express or implied in the provisions of in this Exhibit M is intended to confer, nor shall anything in this Exhibit M confer, upon any person other than the County or the Contractor and their respective successors or assignees, any rights, remedies, obligations or liabilities whatsoever. 11. No County Warranty. The County does not make any warranty or representation whether any Personal Information in the Contractor's (or any Authorized Person's) possession or control, or Use by the Contractor (or any Authorized Person), pursuant to the terms of this Agreement is or will be secure from unauthorized Use, or a Security Breach or Privacy Practices Complaint. M-8 Exhibit N Self-Dealing Transaction Disclosure Form In order to conduct business with the County of Fresno ("County"), members of a contractor's board of directors ("County Contractor"), must disclose any self-dealing transactions that they are a party to while providing goods, performing services, or both for the County. A self-dealing transaction is defined below: "A self-dealing transaction means a transaction to which the corporation is a party and in which one or more of its directors has a material financial interest." The definition above will be used for purposes of completing this disclosure form. Instructions (1) Enter board member's name, job title (if applicable), and date this disclosure is being made. (2) Enter the board member's company/agency name and address. (3) Describe in detail the nature of the self-dealing transaction that is being disclosed to the County. At a minimum, include a description of the following: a. The name of the agency/company with which the corporation has the transaction; and b. The nature of the material financial interest in the Corporation's transaction that the board member has. (4) Describe in detail why the self-dealing transaction is appropriate based on applicable provisions of the Corporations Code. The form must be signed by the board member that is involved in the self-dealing transaction described in Sections (3) and (4). N-1 Exhibit N (1) Company Board Member Information: Name: Date: Job Title: (2) Company/Agency Name and Address: (3) Disclosure (Please describe the nature of the self-dealing transaction you are a party to) (4) Explain why this self-dealing transaction is consistent with the requirements of Corporations Code § 5233 (a) (5) Authorized Signature Signature: Date: N-2 Exhibit O Page 1 of 2 DISCLOSURE OF OWNERSHIP AND CONTROL INTEREST STATEMENT I. Identifying Information Name of entity D/B/A Address(number,street) City State ZIP code CLIA number Taxpayer ID number(EIN) Telephone number ( ) II. Answer the following questions by checking "Yes" or "No." If any of the questions are answered "Yes," list names and addresses of individuals or corporations under"Remarks"on page 2. Identify each item number to be continued. YES NO A. Are there any individuals or organizations having a direct or indirect ownership or control interest of five percent or more in the institution, organizations, or agency that have been convicted of a criminal offense related to the involvement of such persons or organizations in any of the programs established by Titles XVIII, XIX, or XX? ......................................................................................................................... o 0 B. Are there any directors, officers, agents, or managing employees of the institution, agency, or organization who have ever been convicted of a criminal offense related to their involvement in such programs established by Titles XVI Il, XIX, or XX?...................................................................................... o 71 C. Are there any individuals currently employed by the institution, agency, or organization in a managerial, accounting, auditing, or similar capacity who were employed by the institution's, organization's, or agency's fiscal intermediary or carrier within the previous 12 months? (Title XVIII providers only)........... o 71 III. A. List names, addresses for individuals, or the EIN for organizations having direct or indirect ownership or a controlling interest in the entity. (See instructions for definition of ownership and controlling interest.) List any additional names and addresses under "Remarks" on page 2. If more than one individual is reported and any of these persons are related to each other, this must be reported under"Remarks." NAME ADDRESS EIN B. Type of entity: o Sole proprietorship o Partnership o Corporation n Unincorporated Associations o Other(specify) C. If the disclosing entity is a corporation, list names, addresses of the directors, and EINs for corporations under"Remarks." D. Are any owners of the disclosing entity also owners of other Medicare/Medicaid facilities? (Example: sole proprietor, partnership, or members of Board of Directors) If yes, list names, addresses ofindividuals, and provider numbers........................................................................................................... 71 o NAME ADDRESS PROVIDER NUMBER Exhibit O Page 2 of 2 YES NO IV. A. Has there been a change in ownership or control within the last year? ....................................................... o 0 If yes, give date. B. Do you anticipate any change of ownership or control within the year?....................................................... o 0 If yes, when? C. Do you anticipate filing for bankruptcy within the year?................................................................................ o 0 If yes, when? V. Is the facility operated by a management company or leased in whole or part by another organization?.......... n n If yes, give date of change in operations. VI. Has there been a change in Administrator, Director of Nursing, or Medical Director within the last year?......... n n VII. A. Is this facility chain affiliated? ...................................................................................................................... n n If yes, list name, address of corporation, and EIN. Name EIN Address(number,name) City State ZIP code B. If the answer to question VII.A. is NO, was the facility ever affiliated with a chain? (If yes, list name, address of corporation, and EIN.) Name EIN Address(number,name) City State ZIP code Whoever knowingly and willfully makes or causes to be made a false statement or representation of this statement, may be prosecuted under applicable federal or state laws. In addition, knowingly and willfully failing to fully and accurately disclose the information requested may result in denial of a request to participate or where the entity already participates, a termination of its agreement or contract with the agency, as appropriate. Name of authorized representative(typed) Title Signature Date Remarks Exhibit P Page 1 of 2 CERTIFICATION REGARDING DEBARMENT, SUSPENSION, AND OTHER RESPONSIBILITY MATTERS--PRIMARY COVERED TRANSACTIONS INSTRUCTIONS FOR CERTIFICATION 1. By signing and submitting this proposal, the prospective primary participant is providing the certification set out below. 2. The inability of a person to provide the certification required below will not necessarily result in denial of participation in this covered transaction. The prospective participant shall submit an explanation of why it cannot provide the certification set out below. The certification or explanation will be considered in connection with the department or agency's determination whether to enter into this transaction. However, failure of the prospective primary participant to furnish a certification or an explanation shall disqualify such person from participation in this transaction. 3. The certification in this clause is a material representation of fact upon which reliance was placed when the department or agency determined to enter into this transaction. If it is later determined that the prospective primary participant knowingly rendered an erroneous certification, in addition to other remedies available to the Federal Government, the department or agency may terminate this transaction for cause or default. 4. The prospective primary participant shall provide immediate written notice to the department or agency to which this proposal is submitted if at any time the prospective primary participant learns that its certification was erroneous when submitted or has become erroneous by reason of changed circumstances. 5. The terms covered transaction, debarred, suspended, ineligible, participant, person, primary covered transaction, principal, proposal, and voluntarily excluded, as used in this clause, have the meanings set out in the Definitions and Coverage sections of the rules implementing Executive Order 12549. You may contact the department or agency to which this proposal is being submitted for assistance in obtaining a copy of those regulations. 6. Nothing contained in the foregoing shall be construed to require establishment of a system of records in order to render in good faith the certification required by this clause. The knowledge and information of a participant is not required to exceed that which is normally possessed by a prudent person in the ordinary course of business dealings. CERTIFICATION (1) The prospective primary participant certifies to the best of its knowledge and belief, that it, its owners, officers, corporate managers and partners: (a) Are not presently debarred, suspended, proposed for debarment, declared ineligible, or voluntarily excluded by any Federal department or agency; (b) Have not within a three-year period preceding this proposal been convicted of or had a civil judgment rendered against them for commission of fraud or a criminal offense in connection with obtaining, attempting to obtain, or performing a public (Federal, State or local) transaction or contract under a public transaction; violation of Federal or State antitrust statutes or commission of embezzlement, theft, forgery, bribery, falsification or destruction of records, making false statements, or receiving stolen property; Exhibit P Page 2 of 2 (c) Have not within a three-year period preceding this application/proposal had one or more public transactions (Federal, State or local) terminated for cause or default. (2) Where the prospective primary participant is unable to certify to any of the statements in this certification, such prospective participant shall attach an explanation to this proposal. Signature: Date: (Printed Name & Title) (Name of Agency or Company) Exhibit Q Page 1 of 2 1 National Standards for Culturally and Linguistically Appropriate Services (CLAS) in Health and Health Care The National CLAS Standards are intended to advance health equity, improve quality, and help eliminate health care disparities by establishing a blueprint for health and health care organizations to: Principal Standard: 1. Provide effective,equitable,understandable,and respectful quality care and services that are responsive to diverse cultural health beliefs and practices,preferred languages,health literacy,and other communication needs. Governance,Leadership,and Workforce: 2. Advance and sustain organizational governance and leadership that promotes CLAS and health equity through policy,practices,and allocated resources. 3. Recruit,promote,and support a culturally and linguistically diverse governance,leadership,and workforce that are responsive to the population in the service area. 4. Educate and train governance,leadership,and workforce in culturally and linguistically appropriate policies and practices on an ongoing basis. Communication and Language Assistance: 5. Offer language assistance to individuals who have limited English proficiency and/or other communication needs,at no cost to them,to facilitate timely access to all health care and services. 6. Inform all individuals of the availability of language assistance services clearly and in their preferred language,verbally and in writing. 7. Ensure the competence of individuals providing language assistance,recognizing that the use of untrained individuals and/or minors as interpreters should be avoided. 8. Provide easy-to-understand print and multimedia materials and signage in the languages commonly used by the populations in the service area. Engagement,Continuous Improvement,and Accountability: 9. Establish culturally and linguistically appropriate goals,policies,and management accountability,and infuse them throughout the organization's planning and operations. 10. Conduct ongoing assessments of the organization's CLAS-related activities and integrate CLAS-related measures into measurement and continuous quality improvement activities. 11. Collect and maintain accurate and reliable demographic data to monitor and evaluate the impact of CLAS on health equity and outcomes and to inform service delivery. 12. Conduct regular assessments of community health assets and needs and use the results to plan and implement services that respond to the cultural and linguistic diversity of populations in the service area. 13. Partner with the community to design,implement,and evaluate policies,practices,and services to ensure cultural and linguistic appropriateness. 14. Create conflict and grievance resolution processes that are culturally and linguistically appropriate to identify,prevent,and resolve conflicts or complaints. 15. Communicate the organization's progress in implementing and sustaining CLAS to all stakeholders,constituents,and the general public. ��� 1 Think Cultural Health F S(_ U.S.Deporfinentof https://www.thinkculturalhealth.hhs.gov/ �O M H Health and Human Services Office of Minority Health contact@thinkculturalhealth.hhs.gov o�� Exhibit Q Page 2 of 2 2 The Case for the National CLAS Standards Health equity is the attainment of the highest level of health for all people.'Currently,individuals across the United States from various cultural backgrounds are unable to attain their highest level of health for several reasons,including the social determinants of health,or those conditions in which individuals are born,grow,live,work,and age,2 such as socioeconomic status,education level,and the availability of health services.3 Though health inequities are directly related to the existence of historical and current discrimination and social injustice,one of the most modifiable factors is the lack of culturally and linguistically appropriate services,broadly defined as care and services that are respectful of and responsive to the cultural and linguistic needs of all individuals. Of all the forms of Health inequities result in disparities that directly affect the quality of life for all individuals. Health disparities adversely affect neighborhoods,communities,and the broader society,thus making inequality, injustice in the issue not only an individual concern but also a public health concern. In the United States,it health care is the most has been estimated that the combined cost of health disparities and subsequent deaths due to shocking and inhumane. inadequate and/or inequitable care is$1.24 trillion.4 Culturally and linguistically appropriate services are increasingly recognized as effective in improving —Dr. Martin Luther King,Jr. the quality of care and services.5,6 By providing a structure to implement culturally and linguistically appropriate services,the National CLAS Standards will improve an organization's ability to address health care disparities. The National CLAS Standards align with the HHS Action Plan to Reduce Racial and Ethnic Health Disparities'and the National Stakeholder Strategy for Achieving Health Equity,8 which aim to promote health equity through providing clear plans and strategies to guide collaborative efforts that address racial and ethnic health disparities across the country. Similar to these initiatives,the National CLAS Standards are intended to advance health equity,improve quality,and help eliminate health care disparities by providing a blueprint for individuals and health and health care organizations to implement culturally and linguistically appropriate services.Adoption of these Standards will help advance better health and health care in the United States. Bibliography 1. U.S.Department of Health and Human Services,Office of Minority Health(2011).National Partnership for Action to End Health Disparities.Retrieved from http://minorityhealth.hhs.gov/npa 2.World Health Organization.(2012).Social determinants of health.Retrieved from http://www.who.int/social_determinants/en/ 3. U.S.Department of Health and Human Services,Office of Disease Prevention and Health Promotion.(2010).Healthy people 2020:Social determinants of health.Retrieved from http://www. hea lthypeopl e.gov/2020/to picsobjectives2O20/overvi ew.as px?topicid=39 4. LaVeist,T A.,Gaskin,D.J.,&Richard,P(2009).The economic burden of health inequalities in the United States.Retrieved from the Joint Center for Political and Economic Studies website:http://www. jointeenter.org/sites/default/files/upload/research/files/The%20Economic%2 OBurden%20of%2OHealth%201nequalities%20in%20the%2OUnited%2OStates.pdf 5. Beach,M.C.,Cooper,L.A.,Robinson,K.A.,Price,E.G.,Gary,T.L.,Jenckes,M.W.,Powe,N.R.(2004).Strategies for improving minority healthcare quality.(AHRQ Publication No.04-EO08-02).Retrieved from the Agency of Healthcare Research and Quality website:http://www.ahrq.gov/downloads/pub/evidence/pdf/minqual/minquai.pdf 6.Goode,T.D.,Dunne,M.C.,&Bronheim,S.M.(2006).The evidence base for cultural and linguistic competency in health care.(Commonwealth Fund Publication No.962).Retrieved from The Commonwealth Fund website:http://www.commonwealthfund.org/usr_doc/Goode_evidencebasecultiinguisticcomp_962.pdf 7. U.S.Department of Health and Human Services.(2011).HHS action plan to reduce racial and ethnic health disparities:A nation free of disparities in health and health care.Retrieved from http:// minorityhealth.hhs.gov/npa/f les/Plans/HHS/H HS_Plan_complete.pdf 8. National Partnership for Action to End Health Disparities.(2011).National stakeholder strategy for achieving health equity.Retrieved from U.S.Department of Health and Human Services,Office of Minority Health website:http://www.minorityhealth.hhs.gov/npa/templates/content.aspx?lvl=1&lvlid=33&ID=286 ��� 1 Think Cultural Health F S(_ U.S.Deportment of https://www.thinkculturalhealth.hhs.gov/ 1O M H Health and Human Services Office of Minority Health contact@thinkculturalhealth.hhs.gov o��