HomeMy WebLinkAboutAgreement A-17-189-3 with Voiance Language Services LLC.pdf Agreement No. 17-189-3
1 AMENDMENT III TO AGREEMENT
2 THIS THIRD AMENDMENT hereinafter referred to as Amendment III, is made and entered into
3 this loth day of September , 2019, by and between COUNTY OF FRESNO, a Political Subdivision
4 of the State of California, hereinafter referred to as"COUNTY", the FRESNO COUNTY IN-HOME
5 SUPPORTIVE SERVICES PUBLIC AUTHORITY, a corporate public body hereinafter referred to as
6 "IHSS PUBLIC AUTHORITY," and VOIANCE LANGUAGE SERVICES, LLC., an Arizona Corporation,
7 whose address is 5780 N. Swan Road, Tucson, AZ 85718, hereinafter referred to as
8 "CONTRACTOR".
9 WHEREAS, the parties entered into that certain Agreement, identified as COUNTY Agreement
10 No. 17-189, effective May 16, 2017, as amended by Amendment I, identified as COUNTY Agreement
11 No. 17-189-1, effective July 1, 2018, and Amendment II, identified as COUNTY Agreement No. 17-189-
12 2, effective June 4, 2019 (cumulatively referred to herein as COUNTY Agreement No. 17-189), to
13 provide telephonic interpretation services for both COUNTY and IHSS PUBLIC AUTHORITY; and
14 WHEREAS, the parties desire to amend the Agreement No. 17-189 to facilitate the provision of
15 telephonic interpretation services for the Fresno County Clerk/Registrar of Voters.
16 NOW, THEREFORE, in consideration of their mutual promises, covenants and conditions,
17 hereinafter set forth,the sufficiency of which is acknowledged, the parties agree as follows:
18 1. The parties agree that CONTRACTOR will provide services, pursuant to the terms of
19 COUNTY Agreement No. 17-189, to the Fresno County Clerk/Registrar of Voters, as well as to
20 COUNTY's Departments of Social Services (DSS) and Public Health (DPH), and the IHSS PUBLIC
21 AUTHORITY. Reference in COUNTY Agreement No. 17-189 to "COUNTY DEPARTMENT" or
22 "COUNTY DEPARTMENTS"shall referto DSS, DPH and Fresno County Clerk/Registrar of Voters,
23 individually and collectively.
24 2. That Section Four(4) of COUNTY Agreement No. 17-189, entitled COMPENSATION,
25 and found on Page Three (3), beginning on Line Seventeen (17)with the number"4" and ending on
26 Page Four (4), Line Three (3) with the word "CONTRACTOR", shall be deleted in its entirety and the
27 following inserted in its place:
28 111
1 "4. COMPENSATION
2 For actual services provided as identified in the terms and conditions of this
3 Agreement, including Revised Exhibit A-2, Summary of Services, COUNTY and/or IHSS PUBLIC
4 AUTHORITY agree to pay CONTRACTOR and CONTRACTOR agrees to receive compensation in
5 accordance with Revised Exhibit C-2, Budget Summary, attached hereto and by this reference
6 incorporated herein. Payment shall be made upon verification or other proof satisfactory to COUNTY
7 and/or IHSS PUBLIC AUTHORITY that services have actually been performed by CONTRACTOR as
8 specified in this Agreement.
9 For the period of May 16, 2017 to June 30, 2018, in no event shall services
10 performed under this Agreement be in excess of Two Hundred Forty-Four Thousand Four Hundred
11 Twenty-Eight and No/100 ($244,428). For the period of July 1, 2018 to June 30, 2019, in no event shall
12 services performed under this Agreement be in excess of Three Hundred Ninety-Eight Thousand
13 Seven Hundred and No/100 ($398,700). For the period of July 1, 2019 to June 30, 2020, in no event
14 shall services performed under this Agreement be in excess of Five Hundred Thirty-Seven Thousand
15 Four Hundred Fifty and No/100 ($537,450). The cumulative total of this Agreement shall not be in
16 excess of One Million One Hundred Eighty Thousand Five Hundred Seventy-Eight and No/100
17 (1,180,578). It is understood that all expenses incident to CONTRACTOR's performance of services
18 under this Agreement shall be borne by CONTRACTOR."
19 3. That Section Five (5) of COUNTY Agreement No. 17-189, entitled INVOICING, shall be
20 revised by adding the following on Page Five (5), Line Nine (9) before the word "Invoices":
21 "D. County Clerk/Registrar of Voters
22 2221 Kern Street
23 Fresno, CA 93721
24 Attention: Language Services Contract Analyst"
25 4. That all reference in existing COUNTY Agreement No. 17-189 to Revised Exhibit A-1
26 shall be changed to read "Revised Exhibit A-2," which is attached hereto and incorporated herein by
27 this reference.
28 5. That all references in existing COUNTY Agreement No. 17-189 to Revised Exhibit C-1
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1 shall be changed to read "Revised Exhibit C 2," which G attached hereto and incorporated herein by (
2 this reference. (
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3 COUNTY and CONTRACTOR agree that this Amendment » is sufficient m amend Agreement !
4 No. ]7-189and, that upon execution ofƒG Amendment III, the original Agreement, Amendment [ (
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5 Amendment H and Amendment m, shall together be considered the Agreement. |
8 The Agreement, as hereby amended, G ratified and continued. All provisions, terms, /
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7 covenants, co nddons and promises contained in this agreement not amended herein shall remain in (
8 full force and effect. /
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1 IN WITNESS WHEREOF, the parties hereto have executed this Amendment III to Agreement
2 as of the day and year first hereinabove written.
3 ATTEST:
4 CONTRACTOR: COUNTY OF FRESNO
5 VOIANCE LANGUAGE SERVICES, LLC.
6 By: �- ------ By:
NATHAN MAGSIG, Chairman of the Board of
7 Supervisors of the County of Fresno
8 Print Name: J. Austin Wade
9 Title: Senior Vice President
10 Chairman of the Board, or
President, or any Vice President
11 ATTEST:
BERNICE E. SEIDEL
12 Clerk of the Board of Supervisors
County of Fresno. State of California
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By:
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15 Print Name: tiz A-,r j— By:
Deputy
16 Title: Cr-o
Secretary (of Corporation), or
17 any Assistant Secretary, or
Chief Financial Officer, or
18 any Assistant Treasurer
FRESNO COUNTY IN-HOME SUPPORTIVE
19 SERVICES PUBLIC AUTHORITY
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21 j
By
22 NATHAN MAGSIG, Chairman
Mailing Address: Board of Directors
23 5780 N. Swan Road
Tucson, AZ 85718 Phone
24 No: (520) 745-9447
25 Contact: J. Austin Wade
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1 DEPARTMENT OF SOCIAL SERVICES
Fund/Subclass: 0001/10000
2 Organization: 5610
3 Account/Program.- 7295
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4 DEPARTMENT OF PUBLIC HEALTH
Fund/Subclass: 0001/10000
5 Organization: 5620
Account/Program: 7295
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7 IN-HOME SUPPORTIVE SERVICES-PUBLIC AUTHORITY
Fund/Subclass: 0001/10000
8 Organization: 5611
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Account/Program: 7295 t
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10 COUNTY CLERK/REGISTRAR OF VOTERS
Fund/Subclass: 0001/10000
11 Organization: 2850
Account: 7295
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Revised Exhibit A-2
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Page 1 of 3
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Summary of Services
ORGANIZATION: Voiance Language Services, LLC
ADDRESS: 5780 N Swan Road
Tucson, AZ 85718
CONTACT: Samuel Ballesteros, Account Manager
(520) 745-9447 ext. 4442
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SERVICES: Telephonic Interpretation
CONTRACT PERIOD May 16, 2017 through June 30, 2017 $ 77,908
AND AMOUNTS: July 1, 2017 through June 30, 2018 $ 166,520
July 1, 2018 through June 30, 2019 $ 398,700
July 1, 2019 through June 30, 2020 $ 537,450
Contractor Requirements:
A. Contractor must have a single, toll-free number to access all services.
B. Contractor must provide telephonic interpretation services on a 24 hours a day, 7 days t
a week, 365 days a year basis. -
C. At a minimum, Contractor must be able to translate all languages set forth on page 3 of
this Exhibit A.
D. Contractor must have equipment and capability for conference calling services. This
includes voice and video conferencing.
E. Contractor must adhere to the following process for call-in interpretation requests:
1. The County and the IHSS Public Authority will initiate the three-way telephonic
conversations among the County and the IHSS Public Authority staff, customers,
and Contractor's interpreters.
2. Interpreter may not leave a voicemail on behalf of the County and the IHSS
Public Authority.All conversations must take place in real time.
3. Interpreter will remain neutral in the conversation unless prompted by the County
and the IHSS Public Authority staff.
4. The interpreter will use the utmost courtesy when conversing with the County
and the IHSS Public Authority and the customer.
5. Interpreter will not place a time limit on the length of a call and will provide
services during the entire duration of the call. If County and the IHSS Public
Authority staff specify a hold time, then the interpreter will hold for the entire
indicated duration.
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Revised Exhibit A-2
Page 2 of 3
6. Interpreter will translate according to what is instructed during the call and will not
"summarize" the conversation. This is especially important when explaining rights
and responsibilities or regulatory components.
F. All interpreters must be certified by the American Translators Association, or similar >
nationally recognized certification entity.
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G. All interpreters interpreting for health care related issues must be certified by CyraCom
International, Inc., the Certification Commission for Health Care Interpreters, National
Board of Certification for Medical Interpreters, Department of Human Services, or any
other national, or State of California, recognized certification entity that credentials for
medical and pharmaceutical terminology.
H. Contractor must ensure that interpreters provide accurate interpretation without
omitting, altering, or changing the meaning of what is being stated without explanation.
I. Contractor must ensure that interpreters are engaged in continuous education and
training in the subject of vocabulary, grammar, and pronunciation.
J. Interpreters knowledge, skills, abilities, and fluency must be periodically tested.
K. Contractor must have a reservation system to ensure interpretation services for select
languages are available at a specific date and time.
L. Contractor will collaborate with each County Department and IHSS Public Authority to
evaluate, refine, and develop performance measures including, but not limited to, call
volume, accuracy, amount of time to answer calls, and any other measurement
required by any of the Departments.
M. Contractor will provide reference material including, but not limited to, quick reference
guides, training kits, language ID Cards, and posters/signs indicating what
interpretation services are available. Contractor agrees to alter or develop reference
materials as needed by a County Department or IHSS Public Authority.
N. Contractor will not require any County Department or IHSS Public Authority to
purchase or obtain specific types of equipment to access language interpretation
services.
O. Contractor must attend, in person or telephonically, all scheduled quarterly meetings
relating to quality assurance, service coordination, or contract monitoring.
Performance Requirements:
A. Contractor must ensure a 95% accuracy rate of interpretations.
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B. Contractor must respond to 95% of all received calls within an average of 30 seconds
when requesting interpretation services.
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Revised Exhibit A-2
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Page 3 of 3
LANGUAGES
Akan Dutch Inupiaq Mongolian Spanish
Albanian Ewe Iraqi Arabic Moroccan Arabic Sudanese Arabic
Amharic Estonian I Italian Nepali Swahili
Apache Farsi I Japanese Norwegian Swedish
Arabic Finnish I Karen Nuer Tagalog
Armenian Flemish Kashmiri Oromo Taiwanese
Assyrian French Khmer Pashto Tamil
Bambara French Canadian Kirundi Patois Tewa
Behdini Fukienese Korean Persian Thai
Bengali Fulani Krio Polish Tiwa
Bosnian Fuzhou Kunama Portuguese Tibetan
Bulgarian Georgian Kurdish Portuguese Creole Tigrinya
Burmese German Laotian Punjabi Taishanese
Cambodian Greek Latvian Romanian Tongan
Cantonese Gujarati Lithuanian Russian Towa
Catalan Haitian Creole Maay Samoan Turkish
Chin Hausa Macedonian Serbian Ukrainian
Chuukese Hebrew Malay Serbo Croatian Urdu
Chiu-Chow Hindi Malayalam Sicilian Uzbek
Croatian Hmong Mandarin Sinhalese Vietnamese
Czech Hungarian Marshallese Slovak Wolof
Danish Ibo Mien Somali Yoruba
Dari Ilocano Mixteco Sorani Yupik I 4
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Dinka Indonesian
Revised Exhibit C-2
Page 1 of 1
BUDGET SUMMARY
ORGANIZATION: Voiance Language Services,LLC
SERVICES: Telephonic Interpretation
CONTRACT PERIOD: May 16,2017-June 30,2020
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CONTRACT AMOUNT: $1,180,578
All languages are$0.65 per minute
FY 2017 FY 2017-18 FY 2018-19 FY 2019-20 Total
Department of Social Services $43,688 $132,000 $381,200 $516,950 $1,073,838
Department of Public Health $33,020 $33,020 $15,700 $13,700 $95,440
In-Home Supportive Services-
Public Authority $1,200 $1,500 $1,800 $1,800 $6,300 t
County Clerk/Registrar of Voters $5,000 $5,000 '
Total Contract Maximum $77,908 $166,520 $398,700 $537,450 $1,180,578
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