HomeMy WebLinkAboutAgreement A-17-189-1 with Voiance Language Services LLC.pdf Agreement No. 17-189-1
1 AMENDMENT I TO AGREEMENT
2 THIS AMENDMENT, hereinafter referred to as Amendment I is made and entered into this
3 21st day of August 2018, by and between the COUNTY OF FRESNO, a
4 Political Subdivision of the State of California, hereinafter referred to as "COUNTY," the FRESNO
5 COUNTY IN-HOME SUPPORTIVE SERVICES PUBLIC AUTHORITY, a corporate public body
6 hereinafter referred to as "IHSS PUBLIC AUTHORITY," and VOIANCE LANGUAGE SERVICES, LLC.
7 An Arizona Corporation, whose address is 5780 N. Swan Road,Tuscon, AZ 85718, hereinafter
8 referred to as "CONTRACTOR."
9 WHEREAS, the parties entered into that certain Agreement, identified as COUNTY Agreement
10 No. 17-189, effective May 16, 2017, to provide telephonic interpretation services for both COUNTY
11 and IHSS PUBLIC AUTHORITY; and
12 WHEREAS, the parties desire to amend Agreement No. 17-189 to extend the term of the
13 Agreement and provide for compensation during the extended term.
14 NOW, THEREFORE, in consideration of their mutual promises, covenants and conditions,
15 hereinafter set forth, the sufficiency of which is acknowledged, the parties agree as follows:
16 1. That the existing COUNTY Agreement No. 17-189, Page Two (2), Section Two (2)
17 beginning with Line Five (5), with the word "This" and ending on Page Two, Line Twelve (12) with
18 "extended" be deleted and the following inserted in its place:
19 "This Agreement shall become effective on the 16th day of May 2017 and shall
20 terminate on the 301h day of June 2018. The agreement shall automatically renew for one (1) additional
21 twelve month period upon the terms and conditions herein set forth."
22 2. That the existing COUNTY Agreement No. 17-189, Page Three (3), Section Four(4)
23 beginning with Line Twenty-Six (26), with the word "For" and ending on Page Four (4), Line Three (3)
24 with the word "CONTRACTOR," be deleted and the following inserted in its place:
25 "For the period of July 1, 2018 to June 30, 2019, in no event shall services performed
26 under this Agreement be in excess of Three Hundred Thirty-Eight Thousand Seven Hundred and
27 No/100 dollars ($338,700). The cumulative total of this Agreement shall not be in excess of Five
28 Hundred Eighty-Three Thousand One Hundred Twenty-Eight and No/100 dollars ($583,128). It is
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1 understood that all expenses incidental to CONTRACTOR's performance of services under this g
2 Agreement shall be borne by CONTRACTOR."
3 3. That all references in existing COUNTY Agreement No. 17-189 to Exhibit A shall be
4 changed to read "Revised Exhibit A," which is attached hereto and incorporated herein by this
5 reference.
6 4. That all references in existing COUNTY Agreement No. 17-189 to Exhibit C shall be
7 changed to read "Revised Exhibit C," which is attached hereto and incorporated herein by this
8 reference.
9 COUNTY and CONTRACTOR agree that this Amendment I is sufficient to amend Agreement
10 No. 17-189 and, that upon execution of this Amendment I, the original Agreement and this Amendment
11 I, shall together be considered the Agreement.
12 The Agreement, as hereby amended, is ratified and continued. All provisions, terms,
13 covenants, conditions and promises contained in this Agreement not amended herein shall remain in
14 full force and effect. This Amendment I is effective retroactive to July 1, 2018.
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1 EXECUTED AND EFFECTIVE as of the date first above set forth.
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3 CONTRACTOR: COUNTY OF FRESNO
VOIANCE LANGUAGE SERVICES, LLC.
4
5 BY: By.
A Q ' ter , Chairperson of the Board of
6 of the County of Fresno
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8 Print Name: Austin Wade
9 Title: Senior Vice President
10 Chairman of the Board, or
President, or any Vice President
11 ATTEST:
BERNICE E. SEIDEL
12 Clerk of the Board of Supervisors
County of Fresno, State of California
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Print Name: K I M La- By: _
15 Deputy
16 Title: Sec' re r4
Secretary (of Corporation), or
17 any Assistant Secretary, or
Chief Financial Officer, or
18 any Assistant Treasurer
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Mailing Address:
23 5780 N. Swan Road
Tuscon, AZ 85718
24 Phone No: (520) 745-9447
25 Contact: J. Austin Wade
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1 DEPARTMENT OF SOCIAL SERVICES
Fund/Subclass: 0001/10000
2 Organization: 5610
Account/Program: 7295
3 Amount: $496,888
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DEPARTMENT OF PUBLIC HEALTH
5 Fund/Subclass: 0001/10000
Organization: 5620
6 Account/Program: 7295
7 Amount: $81,740
8 IN-HOME SUPPORTIVE SERVICES-PUBLIC AUTHORITY
Fund/Subclass: 0001/10000
9 Organization: 5620
Account/Program: 7295
10 Amount: $4,500
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Revised Exhibit A
Page 1 of 3
Summary of Services
ORGANIZATION: Voiance Language Services, LLC
ADDRESS: 5780 N Swan Road
Tucson, AZ 85718
CONTACT: Todd Torman, Contract Manager
(520) 745-9447
SERVICES: Telephonic Interpretation
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CONTRACT PERIOD May 16, 2017 through June 30, 2017 $ 77,908
AND AMOUNTS: July 1, 2017 through June 30, 2018 $ 166,520
July 1 , 2018 through June 30, 2019 $ 338,700
Contractor Requirements:
A. Contractor must have a single, toll-free number to access all services.
B. Contractor must provide telephonic interpretation services on a 24 hours a day, 7 days
a week, 365 days a year basis.
C. At a minimum, Contractor must be able to translate all languages set forth on page 3 of
this Exhibit A.
D. Contractor must have equipment and capability for conference calling services. This
includes voice and video conferencing.
E. Contractor must adhere to the following process for call-in interpretation requests:
1. The County and the IHSS Public Authority will initiate the three-way telephonic
conversations among the County and the IHSS Public Authority staff, customers,
and Contractor's interpreters.
2. Interpreter may not leave a voicemail on behalf of the County and the IHSS
Public Authority. All conversations must take place in real time.
3. Interpreter will remain neutral in the conversation unless prompted by the County
and the IHSS Public Authority staff.
4. The interpreter will use the utmost courtesy when conversing with the County
and the IHSS Public Authority and the customer.
5. Interpreter will not place a time limit on the length of a call and will provide
services during the entire duration of the call. If County and the IHSS Public
Authority staff specify a hold time, then the interpreter will hold for the entire
indicated duration.
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Revised Exhibit A
Page 2 of 3
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6. Interpreter will translate according to what is instructed during the call and will not
"summarize" the conversation. This is especially important when explaining rights
and responsibilities or regulatory components.
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F. All interpreters must be certified by the American Translators Association, or similar
nationally recognized certification entity.
G. All interpreters interpreting for health care related issues must be certified by CyraCom
International, Inc., the Certification Commission for Health Care Interpreters, National
Board of Certification for Medical Interpreters, Department of Human Services, or any
other national, or State of California, recognized certification entity that credentials for
medical and pharmaceutical terminology.
H. Contractor must ensure that interpreters provide accurate interpretation without
omitting, altering, or changing the meaning of what is being stated without explanation.
I. Contractor must ensure that interpreters are engaged in continuous education and
training in the subject of vocabulary, grammar, and pronunciation.
J. Interpreters knowledge, skills, abilities, and fluency must be periodically tested.
K. Contractor must have a reservation system to ensure interpretation services for select
languages are available at a specific date and time.
L. Contractor will collaborate with each County Department and IHSS Public Authority to
evaluate, refine, and develop performance measures including, but not limited to, call
volume, accuracy, amount of time to answer calls, and any other measurement
required by any of the Departments.
M. Contractor will provide reference material including, but not limited to, quick reference
guides, training kits, language ID Cards, and posters/signs indicating what
interpretation services are available. Contractor agrees to alter or develop reference
materials as needed by a County Department or IHSS Public Authority.
N. Contractor will not require any County Department or IHSS Public Authority to
purchase or obtain specific types of equipment to access language interpretation
services.
O. Contractor must attend, in person or telephonically, all scheduled quarterly meetings
relating to quality assurance, service coordination, or contract monitoring.
Performance Requirements:
A. Contractor must ensure a 95% accuracy rate of interpretations.
B. Contractor must respond to 95% of all received calls within an average of 30 seconds
when requesting interpretation services.
Revised Exhibit A
Page 3 of 3
LANGUAGES
Akan Dutch Inupiaq Mongolian Spanish
Albanian Ewe Iraqi Arabic Moroccan Arabic Sudanese Arabic
Amharic Estonian Italian Nepali Swahili
Apache Farsi Japanese Norwegian Swedish
Arabic Finnish Karen Nuer Tagalog
Armenian Flemish Kashmiri Oromo Taiwanese
Assyrian French Khmer Pashto Tamil
Bambara French Canadian Kirundi Patois Tewa
Behdini Fukienese Korean Persian Thai
Bengali Fulani Krio Polish Tiwa
Bosnian Fuzhou Kunama Portuguese Tibetan
Bulgarian Georgian Kurdish Portuguese Creole Tigrinya
Burmese German Laotian Punjabi Taishanese
Cambodian Greek Latvian Romanian Tongan
Cantonese Gujarati Lithuanian Russian Towa
Catalan Haitian Creole Maay Samoan Turkish
Chin Hausa Macedonian Serbian Ukrainian
Chuukese Hebrew Malay Serbo Croatian Urdu
Chiu-Chow Hindi Malayalam Sicilian Uzbek
Croatian Hmong Mandarin Sinhalese Vietnamese
Czech Hungarian Marshallese Slovak Wolof
Danish Ibo Mien Somali Yoruba
Dari Ilocano Mixteco Sorani Yupik
Dinka Indonesian
Revised Exhibit C
Page 1 of 1
BUDGET SUMMARY
ORGANIZATION: Voiance Language Services, LLC
SERVICES: Telephonic Interpretation
CONTRACT PERIOD: May 16, 2017 -June 30, 2019
CONTRACT AMOUNT: $583,128
All languages are $0.65 per minute
FY 2017 FY 2017-18 FY 2018-19 Total
Department of Social Services $43,688 $132,000 $321,200 $496,888
Department of Public Health $33,020 $33,020 $15,700 $81,740
In-Home Supportive Services- $1,200 $1,500 $1,800 $4,500
Public Authority
Total Contract Maximum $77,908 $166,520 $338,700 $583,128