HomeMy WebLinkAboutAgreement A-16-205 with RT Lawrence Inc..pdf Agreement No. 16-205
1 AGREEMENT
2 THIS AGREEMENT is made and entered into on May 24 , 2016, by and between the
3 COUNTY OF FRESNO, a political subdivision of the State of California ("COUNTY"), and RT
4 Lawrence Corporation, a California Corporation, whose address is 7740 Painter Avenue, Suite
5 100, Whittier, CA 90602 ("CONTRACTOR").
6
7 RECITALS
8 WHEREAS, COUNTY desires to purchase hardware maintenance, software license,
9 installation, training, data conversion, interfaces and software maintenance of RTLFiRST, from
10 CONTRACTOR; as set forth in the COUNTY's Request for Proposal (RFP) 208-5445; and
11 WHEREAS, CONTRACTOR represented, via its Response to COUNTY's RFP No 208-5445,
12 dated March 24, 2016, that the software license, installation, training, data conversion, interfaces,
13 and software maintenance of RTI-FiRST from CONTRACTOR, along with professional services
14 and hardware maintenance from CONTRACTOR would meet the stated needs of the COUNTY
15 and comply with all State and Federal banking regulations; and
16 WHEREAS, COUNTY desires to purchase from CONTRACTOR continuous maintenance
17 and support for RTI-FiRST; and
18 WHEREAS, COUNTY and CONTRACTOR desire to execute this Agreement for the
19 purchase of the right to use the software license, and maintenance and support of the
20 RTI-FiRST software.
21 NOW, THEREFORE, for and in consideration of the promises herein, and for other good and
22 valuable consideration, the parties agree as follows:
23
24 I. DEFINITIONS
25 The following terms used throughout this Agreement are defined as follows:
26 Change Control Process:
27 Process used by the Information Services Division of COUNTY's Internal Services
28 Department (ISD) to inform staff of new or updated production use systems.
I
1 COUNTY System Hardware:
2 The central processing units owned or leased by COUNTY which are described in this
3 Agreement on which COUNTY is licensed to use the System Software, any back-up
4 equipment for such central processing units, and any peripheral hardware such as
5 terminals, printers, and Personal Computers as described in this Agreement. The
6 COUNTY System Hardware also includes, but is not limited to, the COUNTY's existing
7 NCR iTRAN 800 Scanner and Canon CR-1 90i Check Transport.
8 COUNTY System Software:
9 The operating system and database software installed on the COUNTY System
10 Hardware.
11 Final Acceptance:
12 As defined in Exhibit B.
13 First Production Use:
14 Date of first use of the System in a production environment.
15 License:
16 The meaning assigned to the term 'License" as defined in Section Ill-A of this Agreement
17 and the rights and obligations which it creates under the laws of the United States of
18 America and the State of California including without limitation, copyright and intellectual
19 property law.
20 Monies:
21 The terms "Monies", "Charges", "Price", and "Fees" will be considered to be equivalent.
22 Public Records:
23 Public Records includes any writing containing information relating to the conduct of the
24 public's business that is prepared, owned, used, or retained by any state or local agency,
25 regardless of physical form or characteristics.
26 RTLFiRST:
27 A remittance imaging software solution developed, owned, and managed by RT
28 Lawrence, Inc.
1 Supplier:
2 The terms "Supplier", "Vendor", and "Journal Technologies, Inc.," all refer to
3 CONTRACTOR and are considered to be equivalent throughout this Agreement.
4 System:
5 The System Software and System Documentation, collectively. Reference to the
6 "System" shall include both components. All modifications and enhancements to the
7 System are deemed to be part of the System as defined herein and shall be subject to
8 all terms and conditions set forth herein.
9 System Documentation:
10 The documentation relating to the System Software, and all manuals, reports, brochures,
11 sample runs, specifications and other materials comprising such documentation provided
12 by CONTRACTOR in connection with the System Software pursuant to this Agreement.
13 System Installation:
14 All software has been delivered, has been physically loaded on a Computer, and
15 COUNTY has successfully executed program sessions.
16 System Operation:
17 The general operation of COUNTY's hardware and all software including, but not limited
18 to, system restarts, configuration and operation of system peripherals (such as printers,
19 modems, and terminals), installation of new software releases, and other related
20 activities.
21 System Software:
22 RTLFiRST, that certain computer software identified and described in Exhibit C to this
23 Agreement, and all interfaces, coding, tapes, disks, modules and similar materials
24 comprising such software or on which it is stored. System Software does not include
25 operating system software, or any other Third-Party Software.
26 System Updates:
27 System Updates are defined in section II.A)4) of this agreement.
28 User:
III
1 The terms "Client," "User", "Customer" and "Licensee" all refer to COUNTY and are
2 considered to be equivalent throughout this Agreement.
3
4 11. OBLIGATIONS OF THE CONTRACTOR
5 A) SOFTWARE LICENSE
6 1) GRANT OF LICENSE
7 CONTRACTOR grants to COUNTY and COUNTY accepts a non-exclusive,
8 non-transferable, perpetual license to use RTLFiRST that is subject to the terms
9 and conditions set forth in this Agreement. COUNTY may install RTLFiRST and its
10 components on as many computers/workstations as required by COUNTY's
11 business needs.
12 2) SCOPE OF LICENSE
13 The license granted herein shall consist solely of the non-exclusive, non-
14 transferable right of COUNTY to operate the System Software in support of various
15 COUNTY departments, including COUNTY's Auditor-Controller/Treasurer-Tax
16 Collector's Office.
17 3) OWNERSHIP
18 The parties acknowledge and agree that, as between CONTRACTOR and
19 COUNTY, title and full ownership of all rights in and to the System Software,
20 System Documentation, and all other materials provided to COUNTY by
21 CONTRACTOR under the terms of this Agreement shall remain with
22 CONTRACTOR. COUNTY will take reasonable steps to protect trade secrets of the
23 System Software and System Documentation. Ownership of all copies is retained
24 by CONTRACTOR. COUNTY may not disclose or make available to third parties
25 the System Software or System Documentation or any portion thereof.
26 CONTRACTOR shall own all right, title and interest in and to all corrections,
27 modifications, enhancements, programs, and work product conceived, created or
28 developed, alone or with COUNTY or others, as a result of or related to the
IV
1 performance of this Agreement, including all proprietary rights therein and based
2 thereon. Except and to the extent expressly provided herein, CONTRACTOR does
3 not grant to COUNTY any right or license, express or implied, in or to the System
4 Software and System Documentation or any of the foregoing. The parties
5 acknowledge and agree that, as between CONTRACTOR and COUNTY, full
6 ownership of all rights in and to all COUNTY data, whether in magnetic or paper
7 form, including without limitation printed output from the System, are the exclusive
8 property of COUNTY.
9 4) POSSESSION, USE AND UPDATE OF SOFTWARE
10 COUNTY agrees that only COUNTY will use the System Software for its
11 own internal purposes. CONTRACTOR may, at reasonable times, inspect
12 COUNTY's premises and equipment to verify that all of the terms and conditions of
13 this license are being observed. CONTRACTOR may create, from time to time,
14 updated versions of the System Software and System Documentation and
15 CONTRACTOR shall make such "System Updates" available to COUNTY at no
16 additional cost. All System Updates shall be licensed under the terms of this
17 Agreement. COUNTY agrees to follow the prescribed instructions for updating
18 System Software and System Documentation provided to COUNTY by
19 CONTRACTOR. COUNTY must authorize all System Updates in writing.
20 5) TRANSFER OF SOFTWARE
21 COUNTY shall not rent, lease, license, distribute, sell, transfer, or assign
22 this license, the System Software, or the System Documentation, or any of the
23 information contained therein other than COUNTY data, to any other person or
24 entity, whether on a permanent or temporary basis, and any attempt to do so will
25 constitute a breach of this Agreement. No right or license is granted under this
26 Agreement for the use or other utilization of the licensed programs, directly or
27 indirectly, for the benefit of any other person or entity, except as provided in this
28 Agreement.
V
1 6) POSSESSION AND USE OF SOURCE CODE
2 Source code and other material that results from custom programming by
3 CONTRACTOR released to COUNTY under this license shall be deemed
4 CONTRACTOR software subject to all of the terms and conditions of the software
5 license set forth in this Agreement. The scope of COUNTY's permitted use of the
6 custom source code under this license shall be limited to maintenance and support
7 of the System Software. For purposes of this Section, the term "maintenance and
8 support" means correction of System Software errors and preparation of System
9 Software modifications and enhancements. If COUNTY creates computer code in
10 the process of enhancing the System Software, that specific new code shall be
11 owned by COUNTY and may be used by COUNTY's employees, officers, or agents
12 for COUNTY's own internal business operations. However, if COUNTY's
13 enhancement results in the creation of a derivative work from the System Software,
14 the copyright to such derivative work shall be owned by CONTRACTOR and
15 COUNTY's rights to use such derivative work shall be limited to those granted with
16 respect to the System Software in this Agreement.
17 7) RESTRICTIONS ON USE:
18 COUNTY shall not (i) license, sublicense, sell, resell, transfer, assign,
19 distribute or otherwise commercially exploit or make available to any third party the
20 System Software or the System Documentation in any way; (ii) modify or make
21 derivative works based upon the System Software or the System Documentation;
22 8) INTELLECTUAL PROPERTY, TRADEMARK AND COPYRIGHT
23 CONTRACTOR retains ownership of the System Software, any portions
24 or copies thereof, and all rights therein. CONTRACTOR reserves all rights not
25 expressly granted to COUNTY. This License does not grant COUNTY any rights in
26 connection with any trademarks or service marks of CONTRACTOR, its suppliers
27 or licensors. All right, title, interest and copyrights in and to the System Software
28 and the accompanying System Software Documentation and any copies of the
VI
I System Software are owned by CONTRACTOR, its suppliers or licensors. All title
2 and intellectual property rights in and to the content which may be accessed
3 through use of the System Software are the property of the respective content
4 owner and may be protected by applicable copyright or other intellectual property
5 laws and treaties. This License grants COUNTY no rights to use such content.
6 B) SERVICES TO BE PROVIDED BY CONTRACTOR TO COUNTY
7 1) SYSTEM SOFTWARE INSTALLATION
8 CONTRACTOR shall supply and install RTLFiRST in accordance with this
9 Agreement. Such software installation shall include hardware/network review and
10 recommendations, consultation, software installation and remote technical support.
11 CONTRACTOR shall be present onsite at the COUNTY for the initial System
12 Software installation and testing at no additional cost to COUNTY. At no charge to
13 COUNTY, CONTRACTOR shall pre-install RTLFiRST remotely to expedite the on-
14 site process.
15 2) TRAINING
16 CONTRACTOR shall provide training for the System as specified in Part 4 of
17 the Business Solution Implementation Approach specified in Exhibit B to this
18 agreement. This shall include "train-the-trainer" training of COUNTY staff and
19 ongoing annual trainings.
20 3) DOCUMENTATION
21 CONTRACTOR shall provide to COUNTY RTLFiRST System
22 Documentation, which shall consist of electronic media files. The electronic media
23 files must be printable using PC software normally available at COUNTY.
24 CONTRACTOR shall provide new System Documentation corresponding to all new
25 Software Upgrades. COUNTY may print additional copies of all documentation. All
26 System Documentation is to be used by COUNTY only for the purposes identified
27 within this Agreement.
28 4) COMPLETION OF BUSINESS SOLUTION IMPLEMENTATION PLAN
Vil
1 CONTRACTOR shall submit the detailed step-by-step Business Solution
2 Implementation Plan to COUNTY no later than two weeks after the execution of this
3 Agreement. The proposed Business Solution Implementation Plan shall be as
4 specified in Exhibit B to this agreement.
5 5) STATUS REPORTING
6 CONTRACTOR shall provide written weekly status reports to COUNTY.
7 6) STATUS MEETINGS
8 CONTRACTOR shall provide weekly status meetings to COUNTY by
9 conference calls or on-site at COUNTY locations.
10 C) SYSTEM MAINTENANCE AND SUPPORT BY CONTRACTOR
11 System maintenance and support includes System Updates as they are released by
12 CONTRACTOR, including updates as required as a result of regulatory changes. The first
13 day of production use will be identified by COUNTY and communicated to
14 CONTRACTOR. CONTRACTOR will support day-to-day operation of the System as
15 follows:
16 1) SUPPORT HOURS/SCOPE:
17 Provide unlimited technical assistance during the hours of 5:00 a.m. to 6:00 p.m.
18 Pacific Standard Time (PST), Monday through Friday, toll-free telephone, email,
19 and online chat assistance to keep the System in, or restored to, normal operating
20 condition. The object of this support will be to answer specific questions related to
21 issues related to the System Software or determine if it is a hardware issue.
22 Support provided under this Agreement includes operation of hardware, or solving
23 other hardware/software problems unrelated to the System Software.
24 2) SUPPORT RESPONSE:
25 During the term of this Agreement, CONTRACTOR will (a) correct any error or
26 malfunctions in the System as supplied by CONTRACTOR which prevents it from
27 operating in conformance with the specifications set forth in this Agreement or (b)
28
Vill
1 provide a commercially reasonable alternative that will conform to the
2 specifications set forth in this Agreement.
3 If a reported problem is caused by a reproducible error or malfunction in the then-
4 current release of the System Software as supplied and maintained by
5 CONTRACTOR that significantly impacts effective use of the System by
6 COUNTY, CONTRACTOR will, if the System is inoperable, as reported by
7 COUNTY, provide continuous effort to correct the error or to resolve the problem
8 by providing a circumvention.
9 In such cases, CONTRACTOR will provide COUNTY with corrective information,
10 such as corrective documentation and/or program code. CONTRACTOR will
11 respond to COUNTY's service request no later than four (4) business hours from
12 the time a call has been received by CONTRACTOR.
13 3) REMOTE VIRTUAL PRIVATE NETWORK (VPN) DIAGNOSTICS
14 Remote VPN Diagnostics Support includes:
15 a. Diagnostic or corrective actions necessary to restore proper RTLFiRST
16 operation;
17 b. Diagnostic actions which attempt to identify the cause of system
18 problem;
19 c. Correction of data file problem; and
20 d. RTI-FiRST modifications
21 CONTRACTOR product specialists will provide diagnostics via VPN on
22 RTI-FiRST. COUNTY will provide any required VPN access accounts necessary at
23 COUNTY for CONTRACTOR VPN support.
24 4) ERROR CORRECTION PROCESS:
25 5) If during the term of this Agreement COUNTY determines that
26 software error(s) exist, COUNTY will first follow the error procedures
27 specified in the System Documentation. If following the error
28 procedures does not correct the software error, COUNTY shall
Ix
1 immediately notify CONTRACTOR, setting forth the defects noted
2 with specificity. Upon notification of a reported software error,
3 CONTRACTOR shall provide a solution as soon as possible. If
4 CONTRACTOR determines that a solution will require more than one
5 day to resolve, CONTRACTOR shall notify COUNTY immediately
6 with a time estimate for completion. TECHNICAL INFORMATION
7 CONTRACTOR will provide technical information to COUNTY from time to
8 time. Such information may cover areas such as RTLFiRST usage, third party
9 software, and other matters considered relevant to COUNTY by CONTRACTOR.
10 Technical information will be provided at the discretion of CONTRACTOR, but will
11 not be unreasonably withheld.
12 D) ADDITIONAL SYSTEM MAINTENANCE SERVICES BY CONTRACTOR
13 CONTRACTOR may provide additional maintenance services ("Additional
14 Maintenance and Support Services" or "Additional Maintenance Services") at an additional
15 charge. Charges will be as identified in Section VII-13 of this Agreement; or, if not included
16 in this Agreement, charges will be at current prices in effect at the time goods or services
17 are provided. Any Additional Maintenance and Support Services requested by COUNTY
18 and determined by CONTRACTOR to be billable by CONTRACTOR must be identified as
19 a chargeable service prior to the service being performed and must be approved in writing
20 in advance by COUNTY's Contract Administrator. Additional Maintenance Services
21 include, but are not limited to, the following:
22 1) DATA AND SYSTEM CORRECTIONS
23 Data and System Corrections include any corrective actions accomplished
24 by CONTRACTOR on-site or via VPN which are necessary due to COUNTY errors
25 or unauthorized source code or data access by COUNTY. Unauthorized access to
26 the data is defined as any COUNTY editing of data through other than normal
27 system usage as defined in System Documentation. Unauthorized access to source
28 code is defined as any COUNTY access whatsoever to system source code.
x
1 Services provided by CONTRACTOR are not billable when they result from errors
2 caused by RTI-FiRST or instruction provided by CONTRACTOR.
3 2) CUSTOMER SITE VISITS
4 Site visits to COUNTY sites, as may be requested in writing by COUNTY
5 and that are within the scope of the project services, are available for reasons such
6 as, but not limited to, (1) additional system training on hardware or software usage;
7 (2) resolution of system difficulties not resulting from actions by, or otherwise the
8 responsibility of CONTRACTOR (as determined by mutual agreement between
9 CONTRACTOR and COUNTY); (3) installation of Software Releases; and (4)
10 assistance in equipment maintenance, movement or diagnosis. Site visits outside of
11 the scope of project services will be reviewed by the CONTRACTOR and must be
12 requested in writing in advance by COUNTY's Contract Administrator. Charges will
13 be at rates identified in this Agreement.
14 E) CONTRACTOR PROJECT COORDINATOR
15 Upon execution of this Agreement, CONTRACTOR shall appoint a Project Coordinator
16 who will act as the primary contact person to interface with COUNTY for implementation,
17 maintenance and support of RTI-FiRST.
18 F) SYSTEM UPDATES AND NEW PRODUCTS
19 From time to time CONTRACTOR will develop and provide System Updates to
20 COUNTY for the COUNTYS licensed CONTRACTOR software. System Updates shall be
21 subject to the terms and conditions of this Agreement and shall be deemed licensed
22 System Software hereunder and will be made available to COUNTY at no additional
23 charge to COUNTY.
24 G) OPERATING SYSTEM UPDATES
25 The System Software must run on a client operating system that is consistently and
26 currently supported by the operating system vendor. The System Software is expected to
27 always be current in regards to the required client O/S. No outdated or unsupported client
28 O/S will be implemented on the production network. The County will apply patches to
X1
1 both the client O/S and security subsystems on COUNTY PCs as releases are available
2 from O/S vendors.
3 In order to support a secure environment, the System Software must run on the latest
4 supported release of any required third-party software, such as JAVA, Flash, Internet
5 Explorer, etc. COUNTY will notify CONTRACTOR when a critical security patch is
6 released for such products. CONTRACTOR will have 30 days to ensure the System
7 Software can perform in the updated environment.
8 COUNTY will actively run anti-virus management on all PCs. The System Software is
9 expected to perform adequately while anti-virus management is active.
10 COUNTY will notify CONTRACTOR when a critical security patch is released.
11 CONTRACTOR will have 30 days to ensure the System Software can perform in the
12 updated environment. The System Software is expected to perform in this environment.
13 CONTRACTOR is expected to keep their software current in order to operate in this
14 environment. These patches include critical O/S updates and security patches.
15 H) ANTI-VIRUS MANAGEMENT
16 COUNTY will actively run anti-virus management, where appropriate, on all COUNTY
17 System Hardware . The System Software is expected to perform adequately while anti-
18 virus management is active.
19 1) ADHERE TO CHANGE CONTROL PROCESS
20 CONTRACTOR must adhere to COUNTY's Change Control Process, which shall be
21 provided to CONTRACTOR in writing. COUNTY employs a procedure to implement
22 updates, upgrades, and version releases to a system that is in production use. This forum
23 allows ISD to inform staff(Help Desk, Network, Server, Database, Security, and Analysts)
24 of upcoming changes to a production system. CONTRACTOR must inform ISD a
25 minimum of 1 week prior to any planned, non-emergency changes so that the Change
26 Control Process may be followed.
27 J) OTHER
28
X11
1 Unless otherwise specified, for third-party software, CONTRACTOR shall provide
2 standard documentation in electronic form (via the Internet or File Transfer Protocol
3 (FTP).
4 K) CLIENT INSTALL
5 Should the RTLFiRST require installation of software on the client PC, the RTLFiRST
6 will not be installed under a specific User Profile, and it must install available to all users
7 on the all users desktop. The RTLFiRST can require an administrator to install the
8 RTLFiRST, but the RTLFiRST must not require administrative rights in order to operate
9 the RTLFiRST.
10
11 11111. OBLIGATIONS OF THE COUNTY
12 A) COUNTY CONTRACT ADMINISTRATOR
13 COUNTY appoints the Auditor-Controller/Treasurer-Tax Collector or her designee, as
14 COUNTY's Contract Administrator with full authority to deal with CONTRACTOR in all
15 matters concerning this Agreement.
16 B) SAFEGUARDING SYSTEM SOFTWARE
17 COUNTY will follow its present practices to safeguard System Software delivered to
18 COUNTY by CONTRACTOR. A copy of COUNTY's "Information Technology (IT)
19 Standards and Preferences" will be made available upon request.
20 C) BACKUP AND RECOVERY MANAGEMENT
21 1) COUNTY utilizes a backup and recovery system written and maintained by
22 Commvault Systems. This application requires a backup agent to run on the
23 server.
24 2) COUNTY will provide the vendor with an account with appropriate administrative
25 rights to administer the System Software. The account password is expected to
26 periodically expire.
27 3) In order for the System Software to run on COUNTY supported servers, the
28 System Software must not require the users to have administrative rights on the
Xill
1 servers.
2 4) COUNTY, at all times, during and after the performance of the installation of the
3 System Software, is responsible for maintaining adequate data backups to
4 protect against loss of data.
5 D) FACILITIES AND PREPARATION
6 COUNTY will at its own expense provide all necessary labor and materials for site
7 preparation, electrical services, and cabling required for System Installation. COUNTY
8 shall receive the System Software and will follow instructions provided by CONTRACTOR
9 to load it on COUNTY's System Hardware to prepare the System for processing.
10 E) SYSTEM HARDWARE AND SYSTEM SOFTWARE
11 CONTRACTOR will provide and properly maintain and update on an on-going basis all
12 necessary COUNTY System Software and COUNTY System Hardware required to
13 operate RTLFiRST. Said COUNTY System Software and COUNTY System Hardware
14 shall meet or exceed CONTRACTOR's recommendations.
15 As part of COUNTY's responsibility for computer infrastructure, COUNTY is
16 responsible for ensuring that data is secure and protected at all times.
17 F) COUNTY PROJECT MANAGER
18 Upon execution of this Agreement, COUNTY shall designate one or more individuals
19 who will function as Project Manager with responsibility for day-to-day management of the
20 project for implementation of RTLFiRST.
21 G) OTHER COUNTY OBLIGATIONS
22 1) Technical assistance from COUNTY's ISID staff will be provided during the
23 performance of the installation of the System Software. In particular, COUNTY will
24 provide:
25 a) Network connectivity and troubleshooting assistance.
26 b)Ability to monitor network traffic and isolate bottlenecks.
27 c) Technical assistance concerning the integration with existing COUNTY
28 systems (if applicable).
XIV
1 d) Expertise to handle issues with PCs, printers, and cabling before, during,
2 and after rollout.
3
4 IV. TERM
5 The term of this Agreement shall be for a period of three (3) years, commencing on
6 May 24, 2016 through and including May 23, 2019. This Agreement may be extended for
7 two (2) additional consecutive twelve (12) month periods upon written approval of both
8 parties no later than thirty (30) days prior to the first day of the next twelve (12)month
9 extension period. The Auditor-Controller/Treasurer-Tax Collector or her designee is
10 authorized to execute such written approval on behalf of COUNTY based on
11 CONTRACTOR's satisfactory performance.
12 V. TERMINATION
13 A) NON-ALLOCATION OF FUNDS
14 The terms of this Agreement, and the services to be provided thereunder, are
15 contingent on the approval of funds by the appropriating government agency. Should
16 sufficient funds not be allocated, the services provided may be modified, or this
17 Agreement terminated, at any time by giving the CONTRACTOR thirty (30) days advance
18 written notice.
19 B) BREACH OF CONTRACT
20 The COUNTY may immediately suspend or terminate this Agreement in whole or in part,
21 where in the determination of the COUNTY there is:
22 1) An illegal or improper use of funds;
23 2) A failure to comply with any term of this Agreement;
24 3) A substantially incorrect or incomplete report submitted to the COUNTY;
25 4) Improperly performed service.
26 In no event shall any payment by the COUNTY constitute a waiver by the COUNTY of any
27 breach of this Agreement or any default which may then exist on the part of the
28 CONTRACTOR. Neither shall such payment impair or prejudice any remedy available to
XV
1 the COUNTY with respect to the breach or default. The COUNTY shall have the right to
2 demand of the CONTRACTOR the repayment to the COUNTY of any funds disbursed to
3 the CONTRACTOR under this Agreement, which in the judgment of the COUNTY were
4 not expended in accordance with the terms of this Agreement. The CONTRACTOR shall
5 promptly refund any such funds upon demand.
6 CONTRACTOR may, upon thirty (30) days prior written notice to COUNTY, terminate
7 this Agreement if COUNTY fails to comply with any material term or condition of this
8 Agreement unless COUNTY cures such failure within such thirty (30) day period, or other
9 such timeframe as may be mutually agreed upon in writing by the parties.
10 C) WITHOUT CAUSE
11 Under circumstances other than those set forth above, this Agreement may be
12 terminated by COUNTY upon the giving of thirty (30) days advance written notice of an
13 intention to terminate to CONTRACTOR.
14
15 VI. COMPENSATION/INVOICING
16 COUNTY agrees to pay CONTRACTOR and CONTRACTOR agrees to receive
17 compensation as follows:
18 Total Contract Price, by year:
19 1) Year One $99,631.06
20 2) Year Two $25,484.76
21 3) Year Three $24,454.86
22 4) Year Four $25,083.03
23 5) Year Five $25,727.94
24 Total Contract Price $200,381.65
25 This includes sales tax at the rate of 8.25% and a Government Discount of
26 $20,000.00
27 A. Base system components in the amount of$83,062.69 consist of
28
XVI
1 the following:
2 RTLFiRST Software
3 1) Scan Module —for NCAR iTRAN 8000 $6,500.00
4 2) Scan Module —for Canon CR-1 90i $1,000.00
5 3) Encode Module — Base Speed $6,000.00
6 4) RTLFiRST Process Module $8,000.00
7 5) A2iA CAR/LAR engine (2 Million ChecksNear)$7,000.00
8 6) Initial Operation Property Tax Incl
9 7) One-Operation SepervisorNerification
10 Lic (1 User) Conc Lic $3,250.00
11 8) One-Operation Verification License
12 (2 Users Lic) Conc Lic $6,500.00
13 9) Initial Operation (2nd Operation)
14 Public Utility Charges $1,250.00
15 10)One-Operation SupervisorNerification
16 Lic (1 User) Conc Lic $1,750.00
17 11)One-Operation Verification License
18 (2 User Lic) Conc Lic $3,500.00
19 12)lnitial Operation (31d Operation)
20 Other Misc County Charges $1,250.00
21 13)One-Operation SupervisorNerification
22 Lic (1 User) Conc Lic $1,750.00
23 14)One-Operation Verification License
24 (2 Users Lic) Conc Lic $3,500.00
25 15)FiRSTView Imaging Web Based $4,500.00
26 16)Check21/ICL Processing Module
27 (image Exchange) $6,000.00
28 17)Image Score License (2 Million ChecksNear) $3,000.00
XVI I
1 18)Real-Time Loop up Lite for all Three (3)
2 Operations $12,000.00
3 Sales Tax (8.225%) $6,312.69
4 Sub Total $83,062.69
5 19)RTLFiRST & FiRSTView Training Manual
6 Qty: 1 each Incl
7 20)Implementation, Installation, Testing
8 and Training Services Package $9,600.00
9 Sales Tax (8.225%) $789.60
10 Sub Total $10,389.60
11 21)Special Government Discount -$20,000.00
12 22)Travel Expenses $2,500.00
13 23)Annual Support $23,678.78
14 Total $99,631.07
15 B) ADDITIONAL SERVICE FEES:
16 Optional, additional services may include, but are not limited to:
17 1. Non-standard Support Services per hour $ 125.00
18 Additional Service fees shall only be paid to CONTRACTOR if any such services set
19 forth hereinabove are performed by CONTRACTOR upon COUNTY's written request.
20 C) TOTAL CONTRACT AMOUNT
21 In no event shall services performed under this Agreement be in excess of
22 $200,381.65 during the entire term of this Agreement. It is understood that all expenses
23 incidental to CONTRACTOR'S performance of services under this Agreement shall be
24 borne by CONTRACTOR.
25 D) INVOICING
26 CONTRACTOR shall submit invoices (which must reference the provided contract
27 number), either electronically or via mail to the County of Fresno Auditor-
28 Controller/Treasurer-Tax Collector PO Box 1247 Fresno, CA 93715. COUNTY will pay
XVIII
1 CONTRACTOR within forty-five (45) days of receipt of an approved invoice, by mail
2 addressed to CONTRACTOR's remittance address at 915 E. 1st Street, Los Angeles, CA
3 90012.
4
5 VII. INDEPENDENT CONTRACTOR:
6 In performance of the work, duties and obligations assumed by CONTRACTOR under
7 this Agreement, it is mutually understood and agreed that CONTRACTOR, including any and
8 all of the CONTRACTOR'S officers, agents, and employees will at all times be acting and
9 performing as an independent contractor, and shall act in an independent capacity and not as
10 an officer, agent, servant, employee, joint venture, partner, or associate of the COUNTY.
11 Furthermore, COUNTY shall have no right to control or supervise or direct the manner or
12 method by which CONTRACTOR shall perform its work and function. However, COUNTY shall
13 retain the right to administer this Agreement so as to verify that CONTRACTOR is performing
14 its obligations in accordance with the terms and conditions thereof.
15 CONTRACTOR and COUNTY shall comply with all applicable provisions of law and the
16 rules and regulations, if any, of governmental authorities having jurisdiction over matters the
17 subject thereof.
18 Because of its status as an independent contractor, CONTRACTOR shall have absolutely
19 no right to employment rights and benefits available to COUNTY employees. CONTRACTOR
20 shall be solely liable and responsible for providing to, or on behalf of, its employees all
21 legally-required employee benefits. In addition, CONTRACTOR shall be solely responsible and
22 save COUNTY harmless from all matters relating to payment of CONTRACTOR'S employees,
23 including compliance with Social Security withholding and all other regulations governing such
24 matters. It is acknowledged that during the term of this Agreement, CONTRACTOR may be
25 providing services to others unrelated to the COUNTY or to this Agreement.
26
27 VIII. CONFIDENTIALITY
28
xIx
1 A Party receiving Information (defined below) of the other will not disclose such
2 Information other than to persons in its organization who have a need to know and who will be
3 required to comply with this Section. The Party receiving Information will not use such
4 Information for a purpose inconsistent with the terms of this Agreement. "Information" means
5 the Software, Documentation and all information and intellectual property related thereto
6 (including, but not limited to all databases provided to COUNTY by CONTRACTOR whether
7 created by CONTRACTOR or its third party licensors such as, without limitation, the mapping
8 product databases) as well as information related to the business of CONTRACTOR or
9 COUNTY. Information will not include: (i) information publicly known prior to disclosure; (ii)
10 information coming into the lawful possession of the recipient without any confidentiality
11 obligation; and (iii) information required to be disclosed pursuant to regulatory action or court
12 order, provided adequate prior written notice of any request to disclose is given to the Party
13 whose information is to be disclosed. Each Party will exercise at least the same degree of care
14 to safeguard the confidentiality of the other's Information as it does to safeguard its own
15 proprietary confidential information, but not less than a reasonable degree of care.
16
17 IX MODIFICATION
18 Any matters of this Agreement may be modified from time to time by the written consent
19 of all the parties without, in any way, affecting the remainder.
20
21 X. NON-ASSIGNMENT
22 Neither party shall assign, transfer or sub-contract this Agreement nor their rights or
23 duties under this Agreement without the prior written consent of the other party.
24
25 X1. HOLD HARMLESS
26 CONTRACTOR agrees to indemnify, save, hold harmless, and at COUNTY'S request,
27 defend the COUNTY, its officers, agents, and employees from any and all costs and expenses,
28 damages, liabilities, claims, and losses occurring or resulting to COUNTY in connection with the
XX
1 performance, or failure to perform, by CONTRACTOR, its officers, agents, or employees under
2 this Agreement, and from any and all costs and expenses including attorney's fees and court
3 costs, damages, liabilities, claims, and losses occurring or resulting to any person, firm, or
4 corporation who may be injured or damaged by the performance, or failure to perform, of
5 CONTRACTOR, its officers, agents, or employees under this Agreement.
6
7 X1111. INSURANCE
8 Without limiting the COUNTY's right to obtain indemnification from CONTRACTOR or any
9 third parties, CONTRACTOR, at its sole expense, shall maintain in full force and effect, the
10 following insurance policies throughout the term of the Agreement:
11 A) COMMERCIAL GENERAL LIABILITY
12 Commercial General Liability Insurance with limits of not less than One Million Dollars
13 ($1,000,000) per occurrence and an annual aggregate of Two Million Dollars
14 ($2,000,000). This policy shall be issued on a per occurrence basis. COUNTY may
15 require specific coverages including completed operations, products liability, contractual
16 liability, Explosion-Collapse-Underground, fire legal liability or any other liability insurance
17 deemed necessary because of the nature of this contract.
18 B) AUTOMOBILE LIABILITY
19 Comprehensive Automobile Liability Insurance with limits for bodily injury of not less
20 than Two Hundred Fifty Thousand Dollars ($250,000.00) per person, Five Hundred
21 Thousand Dollars ($500,000.00) per accident and for property damages of not less than
22 Fifty Thousand Dollars ($50,000.00), or such coverage with a combined single limit of Five
23 Hundred Thousand Dollars ($500,000.00). Coverage should include owned and non-
24 owned vehicles used in connection with this Agreement.
25 C) PROFESSIONAL LIABILITY
26 If CONTRACTOR employs licensed professional staff, (e.g., Ph.D., R.N., L.C.S.W.,
27 M.F.C.C.) in providing services, Professional Liability Insurance with limits of not less than
28 One Million Dollars ($1,000,000.00) per occurrence, Three Million Dollars ($3,000,000.00)
XXI
1 annual aggregate.
2 D) WORKER'S COMPENSATION
3 A policy of Worker's Compensation insurance as may be required by the California
4 Labor Code.
5 CONTRACTOR shall obtain endorsements to the Commercial General Liability
6 insurance naming the County of Fresno, its officers, agents, and employees, individually
7 and collectively, as additional insured, but only insofar as the operations under this
8 Agreement are concerned. Such coverage for additional insured shall apply as primary
9 insurance and any other insurance, or self-insurance, maintained by COUNTY, its officers,
10 agents and employees shall be excess only and not contributing with insurance provided
11 under CONTRACTOR's policies herein. This insurance shall not be cancelled or changed
12 without a minimum of thirty (30) days advance written notice given to COUNTY.
13 Within Thirty (30) days from the date CONTRACTOR executes this Agreement,
14 CONTRACTOR shall provide certificates of insurance and endorsement as stated above
15 for all of the foregoing policies, as required herein, to the County of Fresno, Kimberly
16 Lamanuzzi, Deputy Treasurer-Tax Collector, 2281 Tulare Street, Room 105, Fresno, CA
17 93721, stating that such insurance coverages have been obtained and are in full force;
18 that the County of Fresno, its officers, agents and employees will not be responsible for
19 any premiums on the policies; that such Commercial General Liability insurance names
20 the County of Fresno, its officers, agents and employees, individually and collectively, as
21 additional insured, but only insofar as the operations under this Agreement are concerned;
22 that such coverage for additional insured shall apply as primary insurance and any other
23 insurance, or self-insurance, maintained by COUNTY, its officers, agents and employees,
24 shall be excess only and not contributing with insurance provided under CONTRACTOR's
25 policies herein; and that this insurance shall not be cancelled or changed without a
26 minimum of thirty (30) days advance, written notice given to COUNTY.
27 In the event CONTRACTOR fails to keep in effect at all times insurance coverage as
28 herein provided, the COUNTY may, in addition to other remedies it may have, suspend or
XXII
1 terminate this Agreement upon the occurrence of such event.
2 All policies shall be with admitted insurers licensed to do business in the State of
3 California. Insurance purchased shall be purchased from companies possessing a current
4 A.M. Best, Inc. rating of A FSC VII or better.
5
6 XIII. AUDITS AND INSPECTIONS
7 CONTRACTOR shall at any time during CONTRACTOR'S normal business hours, and
8 upon prior written notice, as often as the COUNTY may deem necessary, make available to the
9 COUNTY for examination all of its records and data with respect to the matters covered by this
10 Agreement. CONTRACTOR shall, upon request by the COUNTY, permit the COUNTY to audit
11 and inspect all of such records and data necessary to ensure CONTRACTOR'S compliance
12 with the terms of this Agreement. Any such examinations or audits shall be at the COUNTY'S
13 expense.
14 If this Agreement exceeds ten thousand dollars ($10,000.00), CONTRACTOR shall be
15 subject to the examination and audit of the Auditor General for a period of three (3) years after
16 final payment under contract (Government Code Section 8546.7).
17
18 XIV. NOTICES
19 A) AUTHORITY TO GIVE AND RECEIVE NOTICES
20 The persons and their addresses having authority to give and receive notices under this
21 Agreement include the following:
22 COUNTY OF FRESNO CONTRACTOR
23 Vicki Crow, C.P.A. John Phillips
24 Auditor-Controller/ Director of Payment Solutions
25 Treasurer-Tax Collector
26 2281 Tulare Street, Rm 105 7740 Painter Ave., Suite 100
27 Fresno, CA 93721 Whittier, CA 90602
28
XXIII
1 B) All notices between the COUNTY and the CONTRACTOR provided for or permitted
2 under this Agreement must be in writing and delivered either by personal service, by first-class
3 United States mail, by an overnight commercial courier service, or by telephonic facsimile
4 transmission. A notice delivered by personal service is effective upon service to the recipient.
5 notice delivered by first-class United States mail is effective three COUNTY business days afte
6 deposit in the United States mail, postage prepaid, addressed to the recipient. A notice delivered
7 by an overnight commercial courier service is effective one COUNTY business day after deposit
8 with the overnight commercial courier service, delivery fees prepaid, with delivery instructions
9 given for next day deliverV, addressed to the recipient. A notice delivered by telephonic facsimile
10 is effective when transmission to the recipient is completed (but, if such transmission is completed
11 outside of COUNTY business hours, then such delivery shall be deemed to be effective at the
12 next beginning of a COUNTY business day), provided that the sender maintains a machine record
13 of the completed transmission. For all claims arising out of or related to this Agreement, nothing in
14 this section establishes, waives, or modifies any claims presentation requirements or procedures
15 provided by law, including but not limited to the Government Claims Act (Division 3.6 of Title 1 of
16 the Government Code, beginning with section 81 0).PRIMARY ESCALATION CONTACT
17 INFORMATION
18 The persons and their contact information that the COUNTY or CONTRACTOR can use to
19 escalate problems or situations:
20 (1)
21
COUNTY CONTRACTOR
22 Nick Subedar Contact# 1:
23 Michelle Barredo
24 Account Manager
25 Office Phone: (559) 600-1338 Office Phone: (562) 696-4843 x129
26 Email: nsubedar(a)co.fresno.ca.us Fax Phone: (866) 330-3495
Email: Michelle.Barredo@rtlawrence.com
27
(2)
28
XXIV
1 COUNTY CONTRACTOR
2 Frank Gomez Contact#2:
3 John Phillips
4 DirectorlCOO
5 Office Phone: (559) 600-1339 Office Phone: (562) 696-4843
Email: fQomeW co.fresno.ca.us Cell Phone: (312) 296-2796
6 Email : John.Phillips@rtlawrence.com
7
8
9 XV. VENUE AND GOVERNING LAW
10 Venue for any action arising out of or related to this Agreement shall only be in Fresno
11 County, California. The rights and obligations of the parties and all interpretation and
12 performance of this Agreement shall be governed in all respects by the laws of the State of
13 California.
14 XVI. GRAMM-LEACH-BLILEY ACT
15 The parties agree to comply with the Gramm-Leach-Bliley Act (the "Act"). To the extent
16 this agreement for services between the COUNTY and CONTRACTOR requires the disclosure
17 of any "non-public personal information" under the Act from COUNTY to CONTRACTOR,
18 CONTRACTOR represents, warrants and agrees that CONTRACTOR and its agents and/or
19 representatives shall strictly comply with Section 502(b)(2) of the Act and the applicable state
20 rules and regulations relating thereto, and shall not disclose directly or indirectly such
21 information to any third party. Furthermore, CONTRACTOR represents, warrants, and agrees
22 that CONTRACTOR and its agents and/or representatives shall hold in strict confidence in
23 perpetuity any and all proprietary information, intellectual property, and any "non-public
24 personal information" including that relating to COUNTY's customers, prospective customers
25 and/or former customers that is disclosed pursuant to this Agreement.
26
27 XVII. DISCLOSURE OF SELF-DEALING TRANSACTIONS
28 This provision is only applicable if the CONTRACTOR is operating as a corporation (a for-
XXV
1 profit or non-profit corporation) or if during the term of this agreement, the CONTRACTOR
2 changes its status to operate as a corporation.
3 Members of the CONTRACTOR's Board of Directors shall disclose any self-dealing
4 transactions that they are a party to while CONTRACTOR is providing goods or performing
5 services under this agreement. A self-dealing transaction shall mean a transaction to which the
6 CONTRACTOR is a party and in which one or more of its directors has a material financial
7 interest. Members of the Board of Directors shall disclose any self-dealing transactions that
8 they are a party to by completing and signing a Self-Dealing Transaction Disclosure Form
9 (Exhibit 1) and submitting it to the COUNTY prior to commencing with the self-dealing
10 transaction or immediately thereafter.
11
12 XVIII. ENTIRE AGREEMENT
13 This Agreement constitutes the entire agreement between the CONTRACTOR and
14 COUNTY with respect to the subject matter hereof and supersedes all previous Agreement
15 negotiations, proposals, commitments, writings, advertisements, publications, and
16 understandings of any nature whatsoever unless expressly included in this Agreement.
17
18
19
20
21
22
23
24
25
26
27
28
XXV1
1 IN WITNESS WHEREOF, the Parties hereto have executed this Agreement as of the day
2 and year first hereinabove written.
3 CONTRACT COUNTY OF FRESNO
4 U-` 9:;� —
rry W. Tong, C O Ernest Buddf Mendes
5 Chairman, Board of Supervisors
6
John Phillips, COO DATE: Y1na�u �� 6�
7 S
DATE: — /1I j,-
l
8 ATTEST: Bernice E. Seidel, Clerk
RT Lawrence Corporation Board of Supervisors
9 7740 Painter Avenue, Suite 100,
Whittier, CA 90602
10 By: &Xsa,�
DEPUTY
11
12
REVIEWED& RECOMMENDED FOR APPROVAL
13
14
15 --Rb"6—erIVV. Bash, Director of Internal Services/
16 Chief Information Officer
17 REVIEWED& RECOMMENDED FOR APPROVAL
18 ,
19 Vicki Crow, C.P.A_
20 Auditor-ControlleNTreasurer--Tax Collector
21 APPROVED AS TO ACCOUNTING FORM
22
23 Vicki Crow, C.P.A.,
Auditor-Controller/Treasurer--Tax Collector
24 FOR ACCOUNTING USE ONLY.,
APP VED AS TO LEGAL FORM
25 FUND: 0001
26 SUBCLASS: 10000
aniel C. Cederborg,
27 ORG No.: 04100400 County Counsel
28 Acct. No.: 7 2'93
XXV I I
1
Exhibit 1
2
3 SELF-DEALING TRANSACTION DISCLOSURE FORM
4 In order to conduct business with the County of Fresno (hereinafter referred to as "County"),
5 members of a contractor's board of directors must disclose any self-dealing transactions that
they are a party to while providing goods, performing services, or both for the County. A self-
6 dealing transaction is defined below:
7 "A self-dealing transaction means a transaction to which the corporation is a party and in
8 which one or more of its board members has a material financial interest"
9 The definition above will be utilized for purposes of completing this disclosure form.
10 INSTRUCTIONS
11
(1) Enter board member's name, job title (if applicable), and date this disclosure is being
12 made.
13 (2) Enter the board member's company/agency name and address.
14 (3) Describe in detail the nature of the self-dealing transaction that is being disclosed to
15 the County. At a minimum, include a description of the following:
16 a. The name of the agency/company with which the corporation has the
17 transaction; and
18 b. The nature of the material financial interest in the Corporation's transaction that
the board member has.
19 (4) Describe in detail why the self-dealing transaction is appropriate based on applicable
20 provisions of the Corporations Code.
21 (5) Form must be signed by the board member that is involved in the self-dealing
22 transaction described in Sections (3) and (4).
23
24
25
26
27
28
XXVI I I
1 (1)Company Board Member Information:
2 Name: Date:
3 Job Title:
4 (2)Company/Agency Name and Address:
5
6
7
8
9 (3)Disclosure(Please describe the nature of the self-dealing transaction you are a party to):
10
11
12
13
14
15
16
17
18
(4)Explain why this self-dealing transaction is consistent with the requirements of Corporations Code'5233(a):
19
20
21
22
23
24
25 (5),Authorized Signature
26 Signature: Date:
27
28
XXIX
County of Fresno RFP Number: 208-5445 EXHIBIT B
4525 E. Hamilton Avenue,2"d Floor Remittance Processing and Electronic Deposit
Fresno,CA 93702-4599 RTL SUPPORTING DOCUMENTS-APPENDIX 2
BUSINESS SOLUTION IMPLEMENTATION APPROACH
Part 1—Business Solution Methodology
General Implementation Approach
RT Lawrence employs a dedicated team of individuals that are dedicated to the customer and the successful
implementation of our Business Solution. Our implementation services include extensive pre-onsite preparation done in
partnership with the client, system installation and testing, followed by further on-site testing and training. As a special
bonus at no charge to client, RTL will help pre-install the software remotely to expedite the on-site process. We identify
and work closely with key members of the client staff to ensure that we address all the key components of an installation.
This means being considerate to the management's objectives, hardware/security standards,finance/accounting concerns,
and of course,end-user processes and reconciliation.
There are four main components of our business solution implementation. Initially, there are two separate tracks: the
technical content governed by the Business Process Review and the logistical project management governed by the
Business Solution Implementation Plan. These two culminate and come together with the On-Site Training where the
customer will receive highly focused,productive training. Each of these three main components are discussed briefly below
and then expanded in separate parts following.
Well Thought Out Business Solution Implementation Planning&Management
Once RT Lawrence has been selected to provide a Remittance Processing System, we will develop an extremely detailed
step-by-step Business Solution Implementation Plan (BSIP). This plan is documented by a Gantt chart showing all steps of
the implementation process. Please see Part 2 for details.
Business Process Review
The key component that RT Lawrence brings to Remittance Processing is its understanding of the business process involved
in processing payments. The main purpose is to have a technical blueprint that will be a working document and guide the
entire process. Our uniqueness is our ability to deliver re-engineered streamlined business processes to benefit the client
and meet,and usually exceed their requirements. During the Business Process Review(BPR),a business process expert will
analyze the client's entire process of accepting and posting payments. He (or she) will utilize RTL's extensive knowledge
and experience with Best Practices to make recommendations about how to improve the process. He will also help the
client understand the reengineered process. He will then document all parts of the process so the technical experts at RTL
can configure the software to match the client's system. All of the results will be documented in a document to be shared
with the client.
The BPR is vital in delivering"intelligent BUSINESS solutions"to the client and more details are provided in Partl
Pre-Onsite Solution Setup,Configuration,and Testing
Your RTL Project Team will setup and configure your solution in our office prior to the onsite visit,using our equipments,to
ensure smooth and high quality onsite installation and maximize the face-to-face training time during the onsite visit.
Onsite Installation,Testing&Training
RTL staff will conduct final installation, complete additional testing on-site to confirm readiness and then conduct the
Training. This hands-on training is the centerpiece of the RTL experience. Our on-site personnel will guide the client,
including IT and using department through the entire remittance process system. Normally this period is one week, but for
more complex operations it can extend for several weeks. Please see Part 4 for a detailed description.
/ n ix
.. ... gpPe d� 2l 2
County of Fresno RFP Number: 208-5445
4525 E.Hamilton Avenue,2"d Floor Remittance Processing and Electronic Deposit
Fresno,CA 93702-4599 RTL SUPPORTING DOCUMENTS-APPENDIX 2
Part 2—Business Solution Implementation Plan(BSIP)
Overview
RTL believes in maintaining open lines of communication and accessibility of our entire team. The entire RTL Project Team
in addition to your account executives and managers are readily available to assist you in any aspect of the pre to post
project matters.The kick off meeting will determine agreed upon timelines and project responsibilities for both RTL and the
client.
The following are the major components of the BSIP:
Initial Preparation
This includes assembling of the team and establishing required meetings. RTL initiates ordering of appropriate equipment
and services from other vendors. RTL will also request items from the client in order to start analysis and design of the
process.
Kick-Off Meeting
Upon award of contract, an RTL meeting is held internally between RTL sales account representatives, RTL project
management and the purchasing department to appropriately "hand-off' and transfer knowledge of the account to the
next phase, which is business solution implementation. RTL will then soon thereafter schedule a "KICK-OFF"meeting and
the client will participate in a Kick-Off meeting with the client project team, which would comprise of user-department
representatives and IT staff, to "jump start" the project. At this meeting, the preliminary draft of the Business Solution
Implementation Plan will be provided to the client and discussion among the parties held. The client will have the
opportunity to review and approve the BSIP.
Technical Preparation and Follow Up
This proposal includes recommendation of typical hardware configuration. However, the client has the option to make
different decisions after further discussion with RTL staff. As a standard,RTL will provide information and guidance to client
IT staff to allow them to make final decisions on hardware assignments, such as servers, and if preferred,order additional
equipment. In regards to remote access security protocol and policy RTL is also flexible working with a variety of remote
connection options(e.g.VPN,Webex etc.). Sample storage requirements will also be provided,to allow the IT staff to spec
and size the hardware appropriately. IT staff are invited to ask questions about the sharing or hardware,use virtual PCs,
etc. RTL also provides a technical checklist to decrease implementation risks. Of course, RTL staff is available for additional
consultation beyond the technical meeting.Throughout the entirety of the project,the dedicated RTL Project Coordinator
will work closely with your IT team to follow up on the necessary server(s), workstation(s) preparation, site preparation,
and scanner and other hardware delivery and readiness preparation.
Business Process Review
This important component is discussed in Part 3.
Check 21 Bank Coordination/Meetings/Testing
(For future Check2l Setup) RTL works closely with the client to guide them through the process of implementing the Check
21 process with the client's chosen bank. While many aspects of the Check 21 deposit must be determined between the
bank and the client, like the file transmission method, RTL will stay closely involved to make the client aware of the
elements involved from scanning the check to final reconciliation and transmission in electronic form. RTL will be intimately
involved with the bank for coordination and testing of Check 21 files.
..
Appendix 2 12
County of Fresno RFP Number: 208-5445
4525 E.Hamilton Avenue,2nd Floor Remittance Processing and Electronic Deposit
Fresno,CA 93702-4599 RTL SUPPORTING DOCUMENTS-APPENDIX 2
Pre-Onsite Staging and Testing
Prior to onsite installation, your dedicated RTL project team will setup and configure the RTL solution to match your
streamlined business processes (i.e., as defined in the Business Process Review) in our facility. By pre-staging and
thoroughly testing the solution prior to the onsite installation minimizes any last minute surprises and maximizes face-to-
face training time during the onsite implementation period.The RTLFiRST solution will be configured based on the blueprint
developed in the BPR. It is our standard practice to have a very vigorous pre-installation preparation and planning process,
even though our system is so easy to setup and can be done on-site. As an example of one of our pre-implementation
questionnaires, please see Attachment 1.
Pre-Onsite"Installation"
To maximize onsite face-to-face training time during the onsite implementation and training visit,we provide"bonus" pre-
onsite installation via remote access to get a head start on software and database installation and configuration. This
bonus activity does not replace onsite software installation and configuration'it supplements that effort. By being able to
pre-install a portion or all the software ahead of the onsite visit, the joint project team provides better installation quality
and it frees up the onsite visit for more face-time instead of keyboard-time.The client will also have the opportunity to see
the process prior to on-site training,so that,if needed,adjustments can be made.
Scanner Installation
The installation of the scanning equipment will be done by the hardware technician who is a specialist in that area.The
hardware technician will provide the user training on the maintenance of that scanner(cleaning,change ink cartridges,etc.)
Onsite Installation,Training,and Post Implementation-Care
RTL Implementation Specialist will be onsite and conduct onsite installation,testing and training of the Client's Remittance
Operators. Please see Part 4 for a detailed description.
E� Appendix 2 13
............. ............. ...... ...... ....... ....... ........ .......... .........
tD
ti
C14 z
cq
z
(D
Z Z Z w OD
u Z, 5" d
w U
ko
0
C tD to to to to to W:to w to to kD W,to to w to 'D wiw w to to to w W!w a
14 �i �q rl cq �4 14 I-f 1-1 1-4 1-1 1-1 ri 1-4
-m- -tT 00 0,f- CO00 ar!,r Zn "C��:,o ti� 'n, 00 cy) g w
m m M: q r-I r-i i ry �q -I �4 rq cq 4 r.,;V-i f.4,vi �q r-f eq
qr (D
0 .9
V) . , -., '." .n -. '."�;E cu -0�-a
40 O�(u L'. 0 W Qj OV= LL 0 Ni w
F- t--
, 0 a
C 0 C3 -9
.0
Z u4- Ln
o u to to to! to W w to w to to to to UD,to AD Z
to to to to to!to to to U) to tD to w w to D
0 e", 4 Vq H
Ln 00 Ln co C)
u GI H(v E 0 m cn ro co m ID
a, -%-- 1—: �—-- �r \ZZ--�---Z V-
0 u fn rn� �r .4, -T,�r -cr
z m w Zr-Z�
:3; 0 1 cu :3 :3 'C a)::3 =1 -C =5 I a al 0:-0
= 0 =5 di; 0)
wcs 4Z E CuD cn 2 J-- LL g,.c c LL.
I-- F-
LL.
E/)
>
m mim M M m m M;M
;I- m m m m M,
M m m .0
'D 'o *0 M - 10 IDA -0 -0 m -0 -0:.o
0 7-0 -, 'a -0�
14 V-i i E
r-I -I q
*X; Ln Ln to r4 Ln in
0 E
S
.2 E
U iL F-
cr
CD
cu 11 u
0,
CL c J
CIL"
cei
aj (V i
u 'yet, ts
LU 15: E:
oc 2 -r- CD
to 13- E QJ OC
co
tr
2-0 cu (v CL 0 a- 0 cu
O. ej a) r
CL
m�' U,V)
cu w 0 W! ro 2
0 m T
_,k CL�-ij 3: F- CD a.
u E!> -a (D > 0
0 E; C,: o s2 2 E
a; mf-
'0 co Co E: m E
ol a u !, - :3 M 'i C a -L2. - G ;5�— W, 'T
0 U) E 0 t5�< 0 cr a) 75 10
'm o cm: 41:'E ou cr o i-0 o
E 0. 0
ca ct CL, wo, < ELL -0
m
t.0 C
M; 0 t
z Lo ex M!'O ra
> CL w �o
75 < w 0 w E m oj 4' 'ti a" a' 0 E!5
0 1 2: CL
u M M m: to F 2
'E to C: CL
0 0 CL W�= - =' *r' t�J:� M to
u u c - ; E
-0 C: o w E m
m 0 w >
r- Er u cu lr,- w cc CL
0 0 0 tt 0 m
Ep C) ,�.Q) , - 0 CL)
z z z 0 ci 0 CC 0 cc:0 Cf w 0
U) < uli cr 0 u a u .5 C
U, 1; -
E U, J LAJ
I= o 0
ca C)
rn
cn U. LL LL (D
w
tu
C14 4.
LL
w Ln
uj
........... ........ ....... ............ ................ ........................ .......
cn
ti
r4
F.
C
eq
C4
F. Iz-
z 94
z
16
X
02
C9 0)
to LO to o tD w w w to tD t"o Lo itD to (D to to CD;tD to (.0 w %D to to LO:to
O q 14 a -I �;,i 1 .1t. rq ri; -1 vq 14 r rq T-4 14 .q a 4!I
W
n N. 11 041 1- to r, av r, -cn- fD It' rq M en M ''-t . .2
C4 4 N Cj C14 �q r4 ca -
Ln En Ln in to Ln Ln .0 LA Ln In -Lo- Lcn4 0 Z� Z� Zr zr �r �t -gr Ln Ln Ln (D
=$
U) m (U -0 'a 'C Lim c w c W!w c a)! a)
0 O. 01 Z Li Li -C 0 0
c c
.S c OC F CD
Z U 41 Vi
LB
0 u to w to,:to,ko to to kD to to tD tD to to 'o to to w to w w w w %a w:10 1110 r1o, 110, -W. r1o,
0 L Cc Ln 'q " �4 11 -1 2� 'q 'q 'q �q �q
X-I -r--I -'--I '-I --,-,--- *;Z-- -'- r4 -1 1 -1-4, ID
-i r4 C'j to -,T OD Ln C4 W Ln ul r_ .0: lD r"00 rn
0) r4 N cq rq vi '-4 �A N (N 'q r4; N! N
M Ln to
Ln �r Ln Ln In Ln Ln Ln srn n trn Ln to Ln:Ln
0 - 0) 42)
z c -a 'r- C a) -0 a a 0 c c a 0 Wo (o c r- Of 0 0 0 0
U U. U- W a 0 oi2 rA (D
F-.
'z E cu F-
u.
U
Ln >
tu
co m m m m m
m > >M, m m m m 31
1"a -0 -a�--0 -0 -0 -0 �-c .0: m M ra "a!•a
0 to'LS
Ln co vt r4 tn Ln'q r-j Ln r4; "I
ca
O
0
a,
0
ID
cu
m U:
U 0
(CUL
CC,
CL
m
ba
E
E
m t5
0 1.6 V bo N: w I-- w
u (u 0 CLi w
El Dr CD
0 E
76 x
Ca m 0
.Lu c: M!c: 0-
0) CD ✓ co
13,
E c
j =1 6 all .2 -'Ou
CU .0 -Cc:
m F- CO CL
m ou C c;: 'q
(U i co
E to* 75 V F- :FO -Y
�j Ca 0
U r- tw c 01 >0
-z-, ('U' to 'w cu
u
V W> Cc, w c -r- cl: -z IS 1�s' I.- I — M; to w S 2
Q. a-:cu
r
E5 E: E 0-� -- -;— - V S < ro
W� 0 jr- -E . . in m
wp o w E:-a c :3 F-
Nm 80 -LIU, E 0 th� - .-
cl- > -W' E u -& u �M7 f! % =ca 0 = (u .1 - E,
w :3 (U w;g m -o F- m a <i= .2
'Fu
u wr-
w Wo an o'
> C's
4)0 :2:w Sr ADD Q, -i ;Iu
DiY "m
u &O-w 1= ej m = , t:
0. ii C: c
E A- o CL Diu
@L! El- 0 m
C r4 M M z
c V 0 u U:
to tn: D
m
u i 0
U 0 Om
u Z
W V) , m
10 r- 00 —2 Lu
'IT �T 'r �T V CC
- -I- - -: 0. U.
........... ....... ...... .... .............
C-4
ti
z z z z
0 1 ':3 1z'r
jla
r-4
C4
W
cq
w to tD rtD:40 tD tD tD to w to tD to tD to tD
m
0 0 0 'q H 'q
O 10 10 rn "I M 10
cq 'i r. '-i
0 hLn Ln tn Ln j in to Ln Ln!.a to tn Ln V
V)
0 0
x
.0 N
CL
Z 4*1 0
2 w w w:to,w %a w Lo to to LO to ko ko to $a
:r Ln Ln Ln to tD tp 0 044 -4 �4 r4 m
C)
ai E iNI. . . Z'n I, m m m m m m
to 0 cu: ai '0 to to to to Ln to Ln m to tn to to to ui M
z ro -a
=cu -r- -a LL 30 0 0
tj E
C
Lj-
cco
A)
Ln >
w M. >. >. >.' m
m >- M� m m m m 'a m E
m .01
0 'D 'A �q �q H r-i;�-1 ri 14 E
'Z; 2:,'3 =U)
cc 0
E
E
co CL
0
CD
16
m
at (D
co
C-L on
O M,
CD r
u
01 CL
tw az E to o-
CC
.5 in;
r Om 0
r E
0
"S
oj -0 o 8i- u -
< & . a)
Qj
0• > di
ro� a) 0. 2
E w or *02
to >
U -c CL o '-c 0
a 2: E cu o 0 to
a 0_ F_ Uj U
z '04 rm-
o
u g
cn 0
z
(A m
t- t-I 00 w m 00 w w w 0, W M
1. (71 C> 10 t- w
I o I-I- - I- - I I it U.
County of Fresno RFP Number: 208-5445
4525 E.Hamilton Avenue,2"d Floor Remittance Processing and Electronic Deposit
Fresno,CA 93702-4599 RTL SUPPORTING DOCUMENTS-APPENDIX 2
Part 3-Business Process Review
Background and Purpose
Subsequent to an initial "Project Kick-off conference call meeting", BPR sessions will be scheduled with the appropriate
client staff members. Designated client staff will be identified during the Kick-Off meeting. Certainly, prior to contract
signing, there will have been multiple sessions with the client staff and RTL consultants, and the client due-diligence
activities such as the visits to "like" organizations. These activities have set the stage for the recommended hardware
configuration and defined client project objectives. The Business Process Review is the first step in the development of the
systems specification process,for the optimum benefit of the RTL"RTLFiRST"application software.
The Business Process Review meetings are held to discuss the current and future business process. Through these
discussions, improvements to the current process are identified and incorporated into the design. RTL offers numerous
features most clients don't even fathom. The analysts will present various options to improve workflow efficiency while
maintaining a high-level of data integrity. The client will have numerous opportunities to ask questions regarding the
process and will be able to review/approve before implementation.
Obiectives and Deliverables
The objective is to identify,in as much detail as possible,on all the different:
• Types of payments received,processed,or desired to be processed
• Handling procedures that performed
• Special processing requirements
• Data integration and/or interfaces
• Reporting requirements
• Human and other resource requirements and constraints
The deliverable BPR is a working document that delineates how the different payments and processing scenarios will be
carried out by the RTL Solution. This summarization is a result of BPR dialogues between the joint Client-RTL team. This
document can be used by the client as a basis of their own Operating Procedure Manual. This deliverable is NOT the
operating procedure manual itself. At the completion of the BPR process, RTL will provide the client with a BPR document
in electronic format(e.g., MS Word)that the client can add to and edit to create its own finished product.
The Process
The Business Process Review will be conducted by the designated RTL Project Manager or BPR Analyst. Our standard
practice is to conduct the review via a series of conference calls. However, based on the anticipated complexity and scope
of the business environment, sometimes we would explicitly include in our proposal and the agreement onsite BPR
meeting,instead of conference calls. During the BPR conversations,the Analyst will walk through the entire processing flow
and discuss every sub-process. The Analyst will also inquire about items that are not part of the current process
mentioned,but may factor into the project definition.
There may be multiple iterations of the BPR document as the joint team (Client & RTL) revises the BPR document to
streamline the operations. The new business process, as summarized in the BPR, will optimize the use of the RTL solution
features and NOT to simply automate the old system.
Throughout the BPR Process,our Analyst will also request sample copies of most,if not all,of the documents and reports so
that RTL can ensure that the core processing goals are met in the new environment.
�g Appendix
p n
�� �� 217
County of Fresno RFP Number: 208-5445
4525 E.Hamilton Avenue,2"d Floor Remittance Processing and Electronic Deposit
Fresno,CA 93702-4599 RTL SUPPORTING DOCUMENTS-APPENDIX 2
Part 4-On-Site Installation,Training and Post Implementation-Care
RTL staff will complete the scanner installation, conduct some additional Testing on-site to confirm readiness and then
conduct the Training. This hands-on training is the centerpiece of the RTL experience. Our on-site personnel will guide the
client, including IT and using department through the entire remittance process system. Normally this period is one week,
but for more complex operations it can extend for several weeks.
Our training program focuses on "training the trainer". Extensive time is spent to ensure that two to three staff will
become proficient with handling the day-to-day processes. Extensive hands-on training and practice is utilized. In many
cases, the client is able to "go live" with processing actual payments during the training week. The designated software
"administrators"are also trained on the more supervisor-related activities such as setting up users,group permissions and
other sensitive areas. IT staff are provided training on workstation installation and the system structure. Of course, RTL
staff is readily available for additional support or review through remote Internet connection which allows us to see exactly
what the client is seeing.
➢ After arrival, our certified trainer will examine the installation of the scanner, servers, workstations, and all
software. He (or she) will complete any necessary installation, perform additional configuration and ensure that
the software is fully installed,set up properly according to the BPR and ready to use.
➢ He will then walk through the system with the using department. The first walk through will be a"cradle-to-grave"
of all possible remittance issues. Using the BPR as the blueprint it was designed to be, the trainer will illustrate
each and every remittance situation including such items as no stub received, address changes, and customer
complaint letters. During this walk through the trainer will update the BPR (see below) for any additions or
changes. He will show the customer how to utilize our highly configurable system to adapt to new workflows.
➢ After the initial walk through,the trainer will assist the user in performing several test batches of actual remittance
payments. Normally,customers will begin with a small portion of the payments and then over time ramp up to full
implementation.
➢ Our trainer will NOT leave the customer site until he AND the customer is completely satisfied that the client
understands our system and is comfortable using it in all payment processes. After he leaves, he and our entire
technical team is on standby alert to perform follow up training and phone support.
➢ Understandably, RTL expects that the transfer of knowledge will continue beyond the on-site training. As the users
gain experience and familiarity with the system,they might formulate additional questions. The entire RTL Staff is
accessible to answer these questions and through remote Internet connection,we can easily work with the user in
an interactive manner.
➢ In many cases, included in our proposal and agreement would be follow-up on-site training a few weeks after the
initial training session. The purpose of the second visit is to answer end-user questions and conduct additional
training.
➢ In-depth administrative training classes, which cover system setup and configuration, are available and optional,
yet highly recommended. Administrative training classes can be rendered at RTL's corporate facility in California
and other locations across the country. We recommend the client to take the administration training classes only
after using the RTL solution for at least 3 months to get the most out of the class. Please see Attachment 3 for
detailed description of the Administrative Training Classes.
➢ Tools for reference and assistance are provided for use by client end-user and technical staff. For example, the
RTLFiRST remittance system comes with soft-copy and hard-copy comprehensive user manual. Remittance
transports come with their own hardware scanner manual. Depending on the transport,sometimes instructions
can also be found in electronic format.
�tAppendix
County of Fresno RFP Number: 208-5445
4525 E. Hamilton Avenue,2"d Floor Remittance Processing and Electronic Deposit
Fresno,CA 93702-4599 RTL SUPPORTING DOCUMENTS-APPENDIX 2
Administrative Training Class Description
This is an Optional but highly recommended Class. If you are interested, please contact your RTL Account Manager for
pricing and next class date and location.
We are dedicated to providing training and certification on our remittance processing software,with emphasis on the design
and configuration requirements of our software.
Our core strategy is to provide the administrative staff engaged in our software with state-of-the-art curricula that trains the
staff in 4 primary areas: Setting up a fully-functional operation in RTLFiRST, creating corresponding templates in FiRSTView,
configuring and running Batch Utility,and setting up the Archive Scheduler. The individuals involved will learn by discussion and
demonstration by RTL Consultants and a hands-on classroom and lab environment. The course content will further be learned
by techniques demonstrated and practiced on individual computers available to each participant.Our full service training facility
is fully equipped with workstations to accommodate a classroom of six persons.
Each training session will focus on a different transport. However,this will be a minor part of the session,and it will only be used
to demonstrate the basic idea on how RTLFiRST drives and communicates with transports. The basic principle can be clearly
learned and shared across all transports.
The facility will be in one of California's sophisticated beach towns—Newport Beach. The facility includes adjustable lighting,
projector,projector screen,break areas,and infinite recreational activities.
Take advantage of these two and a half day training courses that focus on RTUs select technologies. These are content-rich
technical presentations that can be easily understood by individuals who have a working knowledge of how RTLFiRST and
Microsoft Windows work. Registration can be done online,and you will receive a return e-mail that confirms your enrollment
along with directions.
Pre-requisites:
• A working knowledge of the process and flow of the RTLFiRST and FiRSTView software
• An basic understanding of remittance processing
Administrative Training—First Day
This is an introductive course that covers the principles and basic setup of the RTLFiRST and FiRSTView software.
• Implications on how to create basic operations from scanning to archiving will be discussed.
• The utilization of Batch Utility and Archive Scheduler will be introduced and studied.
• A detailed exploration of FiRSTView will bring the day to an end.
At the end of the day,the following will be learned:
• How to setup new payments to run through RLTFiRST
• Configuring the scanner to read scanlines,and sort documents to different pockets
• Setting up stamp and endorsement information for checks
• Configuring a basic output file(with the exception of headers,trailers,and filters)
• Reversing batches from one stage to another in RTLFiRST
• Putting together a schedule for archiving batches into FiRSTView
• Creating users and templates in FiRSTView
�j Appendix 2 19
County of Fresno RFP Number: 208-5445
4525 E.Hamilton Avenue,2"d Floor Remittance Processing and Electronic Deposit
Fresno,CA 93702-4599 RTL SUPPORTING DOCUMENTS-APPENDIX 2
Administrative Training—Second Day
This course is a continuation of the development of operations in RTLFiRST and an introduction to deeper issues that
interweave into operations.Topics such as the following will be dived into through the day:
• Software OCR,
• Setting up a variety of screen formats during regular group verification,
• Check digits,
• Special processing,and hotfile and output file headers,trailers,and filters.
• Form Studio setup will be briefly discussed.
• This session will also provide detailed instructions on advanced functions within FiRSTView,such as volume
creations(identifiers of image location),migration,and user configuration.
The user can expect to learn the following:
• How to make RTLFiRST read more than just the basic scanline
• Manipulating rules to make RTLFiRST process multiple due amounts
• Create rules to catch "hot items"(i.e.accounts which should not get credited by check transactions)
• Separate the data in the output file for different companies
• Burning images onto CD for hard disk space efficiency.
Administrative Training—Third DaY
This last day will cover a detailed session on Form Studio.
• Enabling Form Studio to read fields that are not on the scanline
• Utilizing advanced features for more accurate segmentation of fields.
The user can expect to learn the following:
• To get"difficult-to-read"stubs,to actually return a good read.
• Adjust the position of the image,through the software,in case the document came in crooked on the scanner
track.
• This day will include lab time to specifically deal with non-scanline issues on the stub.
• Incorporate these changes in the RTLFiRST software.
Appe�/ n x 2 110
dI
County of Fresno RFP Number: 208-5445
4525 E. Hamilton Avenue,2"d Floor Remittance Processing and Electronic Deposit
Fresno,CA 93702-4599 RTL SUPPORTING DOCUMENTS-APPENDIX 2
Part 5—Acceptance
A. Acceptance Period. Client shall have a period of Thirty(30)days from installation(the"Acceptance Period")to test
all or any component of the system, equipment, hardware and software to determine whether the features and
functions thereof conform to their respective written materials, documentation and specifications, and that the
system, equipment, hardware and software are otherwise free of material errors. Client will inform Vendor if the
system, equipment, hardware and software pass such acceptance test ("Acceptance"). The parties acknowledge
that Vendor shall deliver and install the hardware approximately seven (7) days prior to delivery of the software,
and therefore the Acceptance date of the hardware may occur on a day other than the Acceptance date of the
software.
B. Procedure. Client shall inform Vendor during the Acceptance Period of Operationally Inhibitive material errors or
Operationally Inhibitive non-conformity ("Major Defect"), specifying in reasonable detail the nature of the Major
Defect. Operationally Inhibitive material errors shall be defined as errors that prevent the client from being able to
process the payment transactions correctly and in a timely manner. Vendor shall use all commercial efforts to
correct any such Major Defect within Fifteen (15) days. Upon delivery of the correction, Client shall have an
additional Five(5)days to retest the system,equipment,hardware and software. This process may be repeated,at
client's election, if the retest shows that the system, equipment, hardware or software still contains the same
Major Defect or other previously non-existent Major Defect has risen as a result of the correction.The total testing
and retesting process shall not exceed a total of 90 days from the Day of installation. For Operationally Non-
Inhibitive or Operationally-Inhibitive material errors, the client may elect to attach an addendum to the
Acceptance Sign-off document, to be signed by the client and the Vendor, listing items to be corrected after
Acceptance.
C. Interim and Final Acceptance. Anything herein to the contrary notwithstanding, client shall have the opportunity
to test and inspect each component after delivery and installation for purposes of an interim acceptance test,and
as well the opportunity to test and inspect the final delivery and installation of all components to be delivered,to
ensure that the system, equipment, hardware and software in such final delivery and installation conform to the
written materials, documentation and specifications and are otherwise free of material errors. Should any
component fail to pass such final acceptance test, then client may elect to (i) have Vendor correct the Major
Defect,as defined in Paragraph B in this section as Operationally Inhibitive material errors,within Fifteen (15)days
and, upon delivery of the correction,client shall have an additional Five(5)days to retest;with a Total Testing and
Retesting Period not to exceed Ninety (90) days from the Date of Installation, (ii) accept a mutually agreeable
alternate component or software feature, (III) accept in its sole discretion all or certain of the conforming and/or
non-conforming components, (iv) accept in its sole discretion all or certain of the conforming and/or non-
conforming components, and receive from Vendor a refund of a mutually agreeable amount paid in connection
with any component or software feature that is not accepted; or (v) terminate this Agreement for breach if it is
due to Operationally Inhibitive material error, in which case Vendor shall immediately return to client any and all
sums received from client pursuant to this Agreement, and client shall promptly return to Vendor the system,
equipment,hardware and software.
2(11 Appendix
County of Fresno RFP Number: 208-5445
4525 E. Hamilton Avenue,2"d Floor Remittance Processing and Electronic Deposit
Fresno,CA 93702-4599 RTL SUPPORTING DOCUMENTS-APPENDIX 2
RTLFiRST REMITTANCE PROCESSING WORKFLOW DIAGRAM
Vail
l xtr.ac#on
' dSo�ting.
checks` Mixed , Faymman , f
0nfiY f�fl[y. � '13otvmenfs .'
i '�kifeA4a�
Ohecks
—
FraGfmor.f
}
� s
-Check Amovnt.Recognition
►SpecialProcssing Loi '. [ trutdnRairar .
+ ►U $Diot1S *RautefrSu}xnrrllerfficalion,or
ttlittar�dlQuol fi4?r►fral.lt rltie flgn,or
•Pa tDeposit'AddifidnolDataFrilry,,'
� f
Avtoirfafed
illinl3t�mor
R� �+r �410Et
Data ilploait r � �� roeessg .
#nc�drrg x
.fg, _ ? .4
ar-a9t
axi..v'"'.. .. ..
Appen x 2 112
�.:r+
_ di
E E
-3 r
co
m .0
CD
E 105, -E t to
cl,
"A
w EL
u CT 0 0 E
t�gm
0
m a
CL Uj
ul
-0 t10 10 0
M
41T! c 0> 2-I
0 CL
E CL 4)
4.
IZ
z
LU 0
4�
0 w 42 tm
a in 3 m
0 >r� 0 a
.—4
m
M:z -V r E 0 4.
c
U 0
LU
0 w CL 1:3
1wCJ
r
tw 0 Ln
41
4)
.2 tto M 0) at
c M (I)
r- a
0a w 4S
r M r
Of 4)
0 41
I= 0 4� CD E o
(1) c m
`0 (1)
C >
CL
41 4, 4�
-71
a,
m 0i
8 E
u oj
r
u 0 oN cx
C
.2
w to m 61
(U
0
ui w Q.E .as 2 .2
x 41 4-
m
E u u 0 —
Ll C) 7E
0 m `a .2 >= rr tj
0 M: ui 3t C:
Gr 00 75 (D W M ix
t7 > > -
V -0 -0 O
0
w ITS (1)
r— m
= = (n = tr
e U. E
m m 0 0
r_ u _j UJ V) Ln
CD Qj atio do
m m m III
to U it
X E E
0 r4 In
Lu (1) (U 0
-i 0 4� 0 4- t; 4�
0
u
z e Z Z z Z
0
County of Fresno RFP Number: 208-5445 Exhibit C
4525 E.Hamilton Avenue,2"d Floor Remittance Processing and Electronic Deposit
Fresno,CA 93702-4599 RTL SUPPORTING DOCUMENTS-APPENDIX 2
RTLFIRST Remittance Processing Solution Description Document
1. Management Dashboard-Enhanced design provides users a quick overview of all processing activity.
Product Description:
The RTLFIRST Document Dashboard was designed to be the portal to all payment processing activity. In this latest release,
RTL has added more features and functionality to the ever popular feature since its original release in 7.0.
■ Incorporation of minor/major enhancements makes the Document Dashboard more efficient and user friendly.
• Batch Count Modification—the Dashboard can be used to inform users how far along they are in finishing their
daily process.They will be able to see how many batches at each stage are being worked on (InProgress)and how
much are still waiting(Pending).
• Color Coded counters are displayed(Red=Pending/Green-In Progress)
• Easy access to RTLFIRST tools such as Batch Search,Advanced Search,Batch Utility,and Document Inquiry.
■ Document Inquiry-Reset Status(from InProgress to Pending), Rollback, Edit Fields(at Batch Level),Delete Batch,
Change Deposit Type (Check2.1 and Completed stage only), Quick Search (one search criteria), Filter (by Batch
Status)
■ Batch Utility—Allow users to reverse batches to previous stages. Batch and document-level editing can also be
done on this module
■ Advance Search — A more comprehensive search template setup that allows users to use batch, group, and
document-level parameters.
The Document Dashboard was designed to reflect the entire payment processing solution inclusive of all RTLFiRST
Modules. If a customer does not procure specific module(s) (i.e.: ICV)the feature will be "turned off'but still visible
on the Dashboard.
own
s t�ucsss erg saacns Rego w„Y
tof
RouEAtx
5 PtLES.TiDAD
i SCA'+'YLVC.; .-' 7 �. �' TCCS DlAGIXtLALTC3' �
PRACtSSL16 SCt `"' ,t'LBIF(C•ATiOt 3
rn c r
i
P� ar
Appendix 211 i 4
County of Fresno RFP Number: 208-5445
4525 E.Hamilton Avenue,2nd Floor Remittance Processing and Electronic Deposit
Fresno,CA 93702-4599 RTL SUPPORTING DOCUMENTS-APPENDIX 2
2. User Group Filter Profiles—User-based profile filters enabling certain transactions to be verified by specific users.
Product Description:
This feature will enable operators within a certain group to only access transactions relevant to their profiles. Users can
create filters so they can easily see which batches have these conditions.Only transactions that match the filter will be
shown on when the user opens the batch.
Satoh List f
Protle Name -Select Profila Ptame ',-..! s snow nu Tnesaew,ns
!
Number ' G'atcFt Scan Name Lastj!i4o ame ReceTvved�.,Dat, B wjc ,E7ate Header�Iame Neadty 1 Heade{
f1#IKK rr RE ,•: "----N'..0 minyV-7' :_'' iQ12�14 ,00AM,:f.�3 3 :56.49At+1Af .
f
i
!
i
i
{
t
3. Business Rules Improvement—Set up of complex business processing rules made easier.
Product Description:
RTL has enhanced the options when creating business processing rules exclusive to your environment:
■ Better and more flexible special processing rules through additional set up options,allowing users to create them
through a configurable interface
■ Ensures better business process execution through a more refined data validation structure
■ Create Business Rules using check and stub fields,batch and group-level information.
■ Trigger individual Business Rules in Processing and Verification. Business Rules can also be run in different
verification sub-stages-ICV,ICVS, Normal,Exception,Specialist,Rejection
■ Multiple effects—users to set up rules with multiple TRUE and FALSE effects.This allows lesser rules to be created
for a cleaner view.
■ Business Rules can trigger and create user-specified notes and message box for better user notification for certain
payments —, 777777777
iii{{� cfz v.-� S ums.L�sarw sa Rnx*:�s d�vr6vn 1�
k� i{
Depending on the complexity of
a
( the client's processing "
., environment charges may apply z;
to assure existing processing rules
are "transferred"over to new
k
`BiTB Appendix 2115
County of Fresno RFP Number: 208-5445
4525 E.Hamilton Avenue,2nd Floor Remittance Processing and Electronic Deposit
Fresno,CA 93702-4599 RTL SUPPORTING DOCUMENTS-APPENDIX 2
4. Initial Check Verification — Verifiers can validate and review check payments prior to verification. This benefits
environments which prefer to deposit check payments to meet daily deposits. Verification and account crediting can
occur at another time.
Feature Description:
The ICV screen is filled with a variety of user friendly tools to optimize user productivity.
■ Flexible Field Setup -Allow users to add more check fields. Fields can be organized in the primary and secondary
panel for a much easier verification flow.
■ MICR-driven verification—RTLFiRST have the capability to parse check information as you key in the MICR,validating
it against our database of valid routing numbers.
■ MICR Pattern Validation—additional option that will allow users
o Routing to ICV Specialist—allow verifiers to route checks to be verified by a manager or supervisor.Several scenarios
like handling post-dated and foreign checks, invalid MICR pattern, and adding of new banks can be done in the ICV
Specialist queue.
■ Foreign Currency Conversion—the system can allow foreign check currencies to be converted to US dollar amount
by giving the users the capability to setup and select the conversion rate from your list of accepted currencies.
■ Check-based Business Rules and Field Substitution — the enhanced Business Rules in RTFiRST 8.0 give uses the
capability to use check fields in business rules or run rules for the checks. Field substitution can also be triggered
within the check verification screens.
*This module is an add-on module. Not all client environments would require this module. If a client elects to not utilize
the 1CV module,it will be displayed on the Dashboard but be an inactive icon/feature.
tf
- a
� �caiuSM� .�PracassK.9 �Yer1�i[a'JatK 't]R:L?2t3 i.sat�n2pCttX 7#C1P `.
0aadbaard GGxr�F Caa6gx�Ecn - � ._
Rece!YO WIt_3/5/291 Batd�Scan tiatne,CttECMS. Heador Nariie:,OW00845 - 7ransagion2{2 of 6) 1 ,:, _
5arh,�,atn1..429D06EJq_,_- <Pny?+}rrntTotal �S_t1.29 u,P_$*r�Qce':> � �" -� °
z
inmging 7oota and uzuiue: CV cyelectcs•a000oodas3F... E Check Amount
,,ram--.us.. = ..
E Trans Doc# Arnamt • �r�;.S..re:
j ZoamNedt(Alt.m { "+ 941,29
�____� 1 00000003 497.17
f! E -'# Faarerxee aatmm xxeWmiaoo.�a?o scw••............................................��E. w -
il
000OW09 34.68 ........aza3
p
4 00000012 222.18 h r1{dr rF6N8Uu q h�l agr +t4t�Nx! vaounn nan
j
5 00D00015 346.40 -mot g�z'ar�xza r ?
7� 6 00000018 496.76 a: . {
1 81 tillllf(R ;il1j8f1tQ8 'M
VAF
e2SM043v .031100380 00SS380ae #
u
1� -e
C 7 DOC S Doc Type Artwur
4 STUB T9a.y`Jt1ICR
1 000
DMOPE 000 klc[4 kRouteNimrberr CheckAtcountNumber Eheckt
441 W
��Re}e0{f7�� faBaKk ,� �s x� � �AteoWt[27ahte
-
_"-' ;s.`'"„, � �tw.ofgroups 16 .. �..__ � 4 � *.. -s cw '� .v .�•� � '....-r^.� ?.
-x a
t
ap p endix 2 l 16
County of Fresno RFP Number: 208-5445
4525 E. Hamilton Avenue,2"d Floor Remittance Processing and Electronic Deposit
Fresno,CA 93702-4599 RTL SUPPORTING DOCUMENTS-APPENDIX 2
r
S. Foreign Exchange—Accepts and process foreign check payment.
Product Description:
RTLFiRST 8.0 was designed to process and convert Foreign Currency to US amount.
■ The Foreign Exchange conversion is ONLY available in the Check Verification queue.
• Upon receiving a foreign check, the user will need to flag the Foreign Check field that will prompt the system
to do the currency conversion.
■ Users can manually add or import a flat file to add or edit currency exchange rates.
■ Foreign exchange rates must be MANUALLY updated to the RTLFiRST system daily to ensure accuracy if the
exchange rate.Future release would include an Effectivity date for each exchange rate.
Imaging Tools and Utilities Screen
+�3onis�t`id4W - -
61
��eomnoecjRtrwy-
t Dt i2t5sa�s1t9 yb�2✓i3ti:YaAu
Rawt LC t� daSe '
i 03 GettMan 1,4351MM 3S2(i37t2$R'n'
= td- J.� i.ti� 9+^t;,i0i3i1s�A�t
s
tmapstk 02 USn 1. �?� £A1 9T�2Gi37ic13h*4
i..'i44iC
ry
`
Code �tAt `fre
r si— — ar lAt 5dSmVe Rate
ilk
� err
6. Batch Verification—A variety of add-ons and modifications for better payment handling and user experience.
Feature Description:
RTLFiRST 8.0 Verification module reveals a cleaner and more user friendly look and process. The ultimate goal is to
optimize processing time,minimize key strokes,and create a more user-friendly product.
■ Additional Fields — Users can add more than 36 stub fields allowing clients to accommodate more customer
information and/or donation fields.
■ Verification Tabs —Organize stub fields in different tabs. Users can also toggle between views —all fields at a
glance or multiple tabs.
■ Configurable stub field display and order—added option that allows for stub field display and tab order to be
changeable per Sub-Operation.
a11rP '_ APpen x 2 l 17
_ di
County ofFresno RFP0umber: 208-5445
4S25E Hamilton Avenue,2naFloor Remittance Processing and Electronic Deposit
Fresno,CA9378I'4S99 RTL SUPPORTING DOCUMENTS-APPENDIX 2
~.........
=�,�
\
° Document Order 8m Verification — confiQumtion enhancements that allow users to change document order in
verification. Users can now opt tu have the check or the stub
° Tab to red fields allow users to immediately address and correct fields needing verification.
Red verification tabs allow users to recognize red fields in other tabs and easily move from one tab to another
m Better DocunoentVa|idatimn —|essen the risk nf users going tothe next transaction with documents unverified.
Users are will get message that will let them know if a document-either stub, check, or attachment,has not yet
been verified before moving to the next Transaction
7. Verification Blue Fields—Change the color of stub fields to denote verification status.
Feature Description:
A new feature in RTLFiRST 8.0 verification,this allow users to easily see and determine correct info that was returned
by the system or manually validated by the user.
The blue fields can also be used to validate transactions. Depending on the client, a number of blue fields can be
required before a transaction is posted,adding onadditional safety net during verification.The setup of blue fields and
which fields will be required are all configured within the system.
D. Verification Alerts—Configurable red flags on accounts that required special processing/handling.
Feature Description:
This feature is an aesthetic modification to provide end users a quick view of special accounts. An alert can beput on
delinquent accounts or those that require special processing/handling.Alerts are controlled,configured,and triggered
by the Business Rules.
'. *Although the alerts are triggered by RTLFiRST Business Rules,the clients should provide which accounts will have the
alert.This is mostly done by configuration or through the Realtime Lookup feature.
9. Verification Notes—Create notes relevant to the stub or check and access historical notes.
Feature Description:
The older RTLFiRSTvemion has annotation capability that allows the operator to odd sticky notes that pops out after
the user hits a button. /t is not seen by default on the verification screen.Notes are tied to the item (Check/Stub
document/image)within the group.
° Manual Notes—These are manually keyed in by the users/verifiers. Manual notes can be set to appear on any
or all verification screen(insert scneenshut for Add Notes).
• - Are notes that were triggered by the business rules during processing and
verification. The behavior of the system notes is different than that of the Manual notes. If example, during
processing there is already a note that was created for a particular stub(i.e. Maximum amount flag);if during
verification, the user corrected the amount or did a lookup and the lookup return was clear(no violations
etc.),the original note from processing will no longer show up on the note panel—itwill be deactivated.
llqm�
,_`Appendix z| zu
County of Fresno RFP Number: 208-5445
4525 E.Hamilton Avenue,2"d Floor Remittance Processing and Electronic Deposit
Fresno,CA 93702-4599 RTL SUPPORTING DOCUMENTS-APPENDIX 2
10. Real Time Lookup—Enhanced Real Time Lookup feature in Verification
Feature Description:
■ Better interface for easier configuration
o Enhanced Wildcard (F11)and Exact (F10) search. RTLFiRST8.0 Realtime Lookup is now able to accommodate
different platform — SQL Query, Webservice, API, Oracle. For all other platforms except SQL Query, the client
should provide the specifications and other connection details.
■ Field Lookup—This feature uses the exact search logic and allows users to type in a value in a stub field and do a
lookup using that value. Field lookup option should be properly setup on the stub field before this feature is
enabled.
*This is a billable option.
! 3 T ,.� g`a.TlW'ATE` +f325k4}
DATE: 07/Oi/2023 PA•,
art 3C�l:-2�bc`7$98W_-MCEXPT CD�.
77.W
PAYEE. X, :: . '
PAYOR t
CA'USz-NO.3-4-COI=Ia`07-D'Zi-0073-7 CASES¢`--SGM' 5s—'� "
TOTAL AMOUNT
PAYMENT MEMO: BSS 80/3CH
CASE PAYMENT NOTE:
A MESSAGE FROM THE CLERK: M �
TO CHECK ON SUPPORT PAYMENTS CALLA-800-840-8757. SYSTEM IS _iniwust.
24 HOURS A DAY 7 DAYS A WEEK. THANK YOU ,
n
i FAL-TM tOOKtlPi
r3SfCSl'•T:57k3ER F11}SA53i ,aAYQ^+rfr.`3TK4`$`»T caam .A'y3C@351 ::3TAtE LR�S✓_. .t.
4'LCt.AI:dM1Wi NAB /AY.fii'i1 ,.-lAYCCJShd1l1 iATCW9i2T.\W L0.t{far.}ZER 1CLRiSS1 ACGfiSt OTf .-SIAif . IT Ctt�eY'+ fAfDw O
11. Fix Batch—Corrects discrepancies on a batch during verification
■ Change Document Type-easily fix documents that were incorrectly recognized by the system.
■ Create New, Split, and Merge transactions — with the new Fix batch, the users will be able to merge two
transactions,as well as split and create new transactions.
■ Swap documents—If acheck or stub turned up in the wrong transaction,the user will be able to correct them using
the Swap function within Fix Batch
*Check and Batch Verification stages have the Fix Batch function however ICV has limited function.
12. Envelope and Attachment Doc Type—Configure fields for envelopes and attachment document types
Feature Description:
This is a new feature in RTLFiRST 8.0 where fields have been added so that the operator can enter information from the
attachment/envelops. The users are not required to enter information in these fields. It is the client's discretion
whether or not to use this feature. *Some scanners may not support scanning of envelop and attachments.
A ppendix 2 I!9
_
County of Fresno RFP Number: 208-5445
4525 E.Hamilton Avenue,2"d Floor Remittance Processing and Electronic Deposit
Fresno,CA 93702-4599 RTL SUPPORTING DOCUMENTS-APPENDIX 2
13. Group Overview — View and navigate the group images on a separate screen without moving away from current
document.
Feature Description:
■ Mostly use for clients with dual monitor PC setup, this allows users to scroll through all the documents within the
group while staying on the document being verified.
■ Group Overview window can also be called while on the Real Time Lookup search screen enabling users to do look-
up and move to a different image to see search parameters that are not on the current image.
14. Form Zoning—OCR zoning features that allow the system to recognize values by zoning on the image.
Feature Description:
■ Field OCR—similar to OCR on the Fly feature in 7.0,this allows user to zone to a part of the image for the system
to perform a"read".Once read,the user will be able to select which field the value would be put in.
■ Smart OCR—based on a similar logic as Field OCR,this feature performs an Exact search lookup after the value has
been read.
■ Re-Process Document—Only applies for List payments,the system will re-zone the entire document and perform a
lookup for each record that is found.The system will also create the virtual stub for each record.
*Both features need A2iA or Lead Tools license to work.
15. Add Record and Create VStub—Add record on Grid view or F4 for manually adding a virtual stub.
Feature Description:
Users have multiple ways to add records or virtual stubs during verification.
■ Add Record—Available in the Grid view,this feature allows users to zone in a part of the stub and add the records
based on the values read on that zone.The system will trigger a lookup when Add Record is used.
■ F4(Create VStub)—Users can manually create a virtual stub using the F4 key.On this screen the users have several
options for the VStubs that will be created — to carry over all values from the parent stub, carry over just the
amount, or no carry over. The number of VStub that can be created in one run can also be set from within the
RTLFiRST configuration.
16. Dual Monitor Viewing—Option to utilize dual monitor during verification.
Feature Description:
■ Viewing images and entering data can be strenuous for a user especially if there are so many fields that needs to
see. RTLFiRST 8.0 allows users to use two monitor. The verification field panels can be undocked and move to a
secod monitor making it easier for users to see all the fields.
*Any additional hardware necessary to utilize 2 screen viewing is not inclusive of the upgrade. clients are responsible
to provide their own monitors to utilize this feature.
17. Specialist Queue—Replaces Supervisor Hold. Customized Specialist Reason.
Product Description:
When a payment is being verified, it may be determined that the payment requires additional review for a variety of
reasons. Users can set up different Specialist reasons which is can be configured easily based on the processing
organizations environment. When a particular transaction needs to be sent to Specialist, the user can select the
reasons through a dropdown menu. To optimize the user friendliness of RTLFiRST, during verification, the Specialist
Queue clearly displays the reason code on the payment screen(right hand side)for easy reference.
Appendix 2 12 0
., • ..
County of Fresno RFP Number: 208-5445
4525 E.Hamilton Avenue,2nd Floor Remittance Processing and Electronic Deposit
Fresno,CA 93702-4599 RTL SUPPORTING DOCUMENTS-APPENDIX 2
Specialist Queue Screen
Sam
4-1
P«.Awoaaca txafw ncc :n.m ea+wu„-,„--=�m�4ead_._� .,.
s i
a010tN2G5 .i
Sl .' 3171Q5587
' Rg
.t'Ti',. x_ 1."'''�`fe- '.•iisY�} p 5,."`',€,s-= $W571 r
's x,.� x sue„ f` EYi7gSt �n C �nP3 t
_Al ltb!}Iff �` 5!S31hd172t039BCW891oi3i.--!
w+i:�tn++� ooetins, aauasw�
W ,.F amz _ ,sc Win? r
i
5115
18. Multi-Check Matching — Convert multiple check transactions to single stub/check for a more accurate payment
tracking
Product Description:
The Multiple Check Matching feature will allow users to split an existing group with multiple checks and create single
Check transactions for each payment.This creates a more complete and detailed payment record. This feature is used
or limited to single Check Matching.
El
� d..1KCCrt1��sn-wit
1 ,
t -1
� nrsc YR5ia7a dxtk-SaRtsnst
COooU080Q2$ 42x � rt" 6, t�
_ k
Append-ix 2 121
_
County nfFresno RFP0umber 208-5445
4525E. Hamilton Avenue,2 ndMoor Remittance Processing and Electronic Deposit
Fresno,CA 937024599 RTL SUPPORTING DOCUMENTS'APPENDIX 2
' 19. Exception Batches—Betterexceptionho/dopton
Product Description:
In previous versions ofRTLF|RST, when payments are flagged as an "Exception Item",the whole group will be included
in an exception batch and verifiers would have to verify each payment before the whole batch could beclosed and
committed.In RTLFiRST 8.0,this stage has been enhanced and modified giving users more features:
" Single Exception GatchOptiwn - Users can now route u transaction to Exception without holding the entire batch.
The current system has the option to create one Exception batch for each transaction, allowing clients to still
process and deposit"800d" payments.The option to merge multiple exception items into one exception batch is
still available.
= Exception Reeswn— Userscon now assign reason why an item was sent tn Exception. The exception reason will
also be flashed on the verification screen making it easier for Exception verifiers to know what they need to
research on.Adding and configuring of the reasons can easily be done in the interface.
• Exception Batch Assignment—Assign items on Exception Hold to be verified by a specific user or groups.
• Rollback to Exception—If an already committed item needs correction, user can rollback groups from completed
batches to Exception so they can be ve*eriMed. This function allows for lookup, business rules and validation to
execute again for that group.Audit trails for changes as well as system-generated notes are also generated.
Arrnmt
For Credit to ACCOWA#
Zj
VAI
`—
ZO. Output File Module—WYodiDcatonsinOutputprofihesotup.
Feature Description:
• improved speed during Output file generation
" Better document filtering-Check and Stub fields can be used as additional filters for each output profile.
• Run Number—First used in Output file,the Run Number is assigned every time a new output file is ran,Soon to be
incorporated and accessible on other modules like Report Writer and |CLgeneration' the user can run the same
Run Number un all modules which ensures reports ur data will beconsistent
• More option for record formats —Aside from what was already in 7.0, additional formatting options has been
added for records.
xn�numz|o2
County of Fresno RFP Number: 208-5445
4525 E.Hamilton Avenue,2"d Floor Remittance Processing and Electronic Deposit
Fresno,CA 93702-4599 RTL SUPPORTING DOCUMENTS-APPENDIX 2
t
21. Archive Module—Better archiving and scheduler flow.
Feature Description:
The Archive Function is necessary to "move" the payment information in FiRSTView (RTLFiRST Archival system). The
Archive Module has been enhanced in RTLFiRST 8.0 with the following features:
■ Manual Archiving and Archive Scheduler now shares the same general configuration making the setup easy and
avoid discrepancy when both modules are being used.
■ Option that allows users to select which image will be stored in FiRSTView—Grayscale or the BW image. Grayscale
function is dependent on the scanner and a separate set up is necessary for it.
■ Validation before Archiving—Since rolling back from FiRSTView to RTLFiRST may be tedious,validation options has
been embedded within the archiving module. If turned on, the archiving will check if transactions has been
included in Output file,ICL(Check2l)file,and/or imported to the Reject Letter module before archiving it.
22. Report Writer—Enhanced Report module capability.
Feature Description:
■ In this latest release, the main difference in the old version is that users can now Design Templates on their own
without the help from RTL programmers. Customers will still have the added flexibility to export reports to an
Excel file format.
■ Users can design client customized reports through the Report Design Module
■ Report List that is incorporated within RTLFiRST that uses the Report Writer module as foundation.
■ End of Day(EOD)running of reports—One-click running of group reports
■ EOD Scheduler—to be included in the next release.This will allow users to schedule times when a particular EOD
report will be ran.
*Charges may apply for the reporting tools and associated training.
..ui
Report List
' `=yes`-•rE�.�^' .,;;, ( 1'�'.rw?t s. y.� ��*' � �a"..:: ".�'�.ASI�i7c' _
x
avatuiaF.Fa�Fcrsaduua�tx <� w f � :19_� �A a � r.....:;;�s ��.� •( . "
Y
r �t �_.. _ r. APPen 2123
v
dix
County of Fresno RFP Number: 208.5445
4525 E. Hamilton Avenue,2nd Floor Remittance Processing and Electronic Deposit
Fresno,CA 93702-4599 RTL SUPPORTING DOCUMENTS-APPENDIX 2
i
Report Scheduler
t�nrtsefia�zr�+t, wry � _.7r... .;, ��, _ .,.• ,r. _ ..,r, ..,. .._..:<,,. ...,n ._.
RPpart Scheduler sdtedlde Ghna"w
3 was€ SdteYTu32SetUtx}s
t ScheduM itarne'ECU RepJtt Sdtedde A014 i
r
�t Se+v4rFtarnB RTt.SY(R2015 r! ,
.• j Day,to Run
Tuesday ;:,YAdiesday Thusxfap .v k+ Y ,_SaardaY.- ndaY
e q
4a09DPM }
;� tterFitkteaxt�hta»89J��i
i �� `r9nnOrtSaleciedDperatlat[s �'4:
pmcessFiom Plaha'3 a
Ilk
3
fi I yz
y .3
r
€t zOhfY I r E iaFas ia926tkak
a �
1 STR
k t lPdt+womy '� r D
EOD Report
...
f 03
�^ ac
V STR S
•i�Standard tie�orts� -----?
E;d.s w•r+••*a eta"t M.-
P,Batch Tow Summary with Batch
�Batch Total Summary watt Opex raraT, R.npv SeMclf.n
Check2l Deposit Summary with tatr tore
BAttNjaaa9Ett ,
Check2l Draft Deposit Somme
" r
^' Check.21DupbcateReport -PamesFiiaxittMlaOatG *_.
•"^Check2l lrwfi� Detail Report firoam.Tcc fle090e2i ,+
R Check2l Tape Register Report ( '
3 -+"'ticdutSa6�Gm '3
E Accwit Numt+cv DeWrls Report
E!OvenShca Report ,
3 E3Acceurnt Number Details with Ac
P DMV Donatiom Report
i a
23. Statistics—Tracking statistical information.
Feature Description:
■ Improved statistic reports by tracking more such as user Number of Verified Items,user verified in ICV,Specialist&
in Exceptions,the time it takes for user to verify a batch,how many has been scanned which based on the data.
* There are no statistical bar/chart graphs available. Additional costs may be incurred for reports writer/module and
specialty reports not created within"canned"reports.
�l x 4
Append'l 2 1 2
County of Fresno RFP Number: 208-5445
4525 E.Hamilton Avenue,2"d Floor Remittance Processing and Electronic Deposit
Fresno,CA 93702-4599 RTL SUPPORTING DOCUMENTS-APPENDIX 2
24. FiRSTView Web Portal—Redesigned Image Archival Solution.
Feature Description:
• FiRSTView has been redesigned to be a web-based application so allowed users can access it anytime and
anywhere.
• Browser compatibility with Internet Explorer(8 and higher),Firefox,and Google Chrome.
■ Enhanced the look and design to have a web-feel interface
■ More features and functionality.The new FiRSTView Web Portal, allows users to search not just"Archived" items
but others such as:
■ In-progress —To be added in future release, this will allow Portal to also search payments that are still in
RTLFiRST.
■ Correspondence — scanned non-coupon size document which comes from Payments as an additional
document.
• Rejects—Search and view archived rejected transactions and reject letters associated with those payments
(within ReGen)
■ Case Management System— A function from within FiRSTView portal that allows to flag a specific account by
adding notes, derog, stop pays, and alerts. This feature along with the Realtime Lookup provides real-time
updating of account status.
■ Improved Search Templates — Have the ability to create Search Templates that can be assigned to specific
parameters like department or state. Search Fields are configurable for users by adding or deleting the search
criteria.
■ User Hierarchy—Configurable user level and user access from within FiRSTView Web Portal.
25. .NET Platform—RTLFiRST 8.0 and all its modules are fully programmed using the VB.NET platform.
Product Description:
• Development and software technology is ever evolving and many applications are now being designed on the
VB.NET platform. RTLFiRST redesign ensures that our customers are on the cutting edge of technology.
* Please refer to hardware and software documentation to determine the best environment to run RTU`iRST 8.0. Not
all transports are 8.0 compatible as well as any customized modules or features that are exclusive to various client
environments. Any customized features or modules may not be compatible on 8.0 or may require additional upgrade
services costs to 'transfer'features into a more up to date environment. RTL will continue to support customers with
active support plan who opt to run and not modify their existing environment.
i Appendx 2 125
V _