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AMENDMENT I TO AGREEMENT
THIS AMENDMENT I TO AGREEMENT (hereinafter “Amendment”) is made and entered into
this ______ day of __________, 2019, by and between COUNTY OF FRESNO, a Political Subdivision
of the State of California, Fresno, California (hereinafter “COUNTY”), and SOCIAL SOLUTIONS
GLOBAL, INC., a corporation, whose address is 425 Williams Ct, Suite 100, Baltimore, MD 21220,
hereinafter referred to as "CONTRACTOR."
WITNESSETH:
WHEREAS, the parties entered into that certain Agreement, identified as COUNTY Agreement
No. 17-423, effective August 8, 2017, hereinafter referred to as the "Agreement"; whereby
CONTRACTOR provides COUNTY a Software as a Service (SaaS) solution (known as Efforts to
Outcomes (ETO)) for County-contracted Child Abuse Prevention and Home Visitation Initiative services
providers to manage, track and document program related services and provides COUNTY’s
Department of Social Services (DSS) the ability to query management and program outcome data from
the provision of these services; and
WHEREAS, COUNTY has expanded the number of Neighborhood Resource Centers (NRCs)
for Child Abuse Prevention services and is also implementing the California Department of Social
Services’ CalWORKs Home Visiting Initiative (HVI) in all NRCs; and
WHEREAS, the expansion in the number of NRCs and the expansion in the services to be
provided will result in the COUNTY’s need for additional licenses to CONTRACTOR’s ETO software for
use by COUNTY’s service providers; and
WHEREAS, COUNTY desires the ability to request additional upgrades and enhancements to
CONTRACTOR’s system; and
WHEREAS, CONTRACTOR is willing and able to provide COUNTY with additional licenses for
use by COUNTY’s service providers as well as additional upgrades and enhancements to
CONTRACTOR’s system; and
WHEREAS, the parties desire to amend the Agreement to provide for COUNTY’s purchase of
additional software licenses and additional upgrades and enhancements as stated below and restate
the Agreement in its entirety.
4th June
Agreement No. 17-423-1
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NOW, THEREFORE, in consideration of their mutual promises, covenants and conditions,
hereinafter set forth, the sufficiency of which is acknowledged, the parties agree as follows:
1.That the following text in the Agreement, Page One (1) beginning with Section One (1),
Line Eighteen (18) with the word “CONTRACTOR” and ending on Page One (1), Line Nineteen (19)
with the word “herein.” be deleted and the following inserted in its place:
“CONTRACTOR shall perform all services set forth in Revised Exhibit A, Summary of
Services, attached hereto and by this reference incorporated herein.”
2.That the following text in the Agreement, Page Two (2) beginning with Section Four (4),
Line Twenty Six (26) with the word “For” and ending on Page Three (3), Line Two (2) with the Number
“($373,150.00).” be deleted and the following inserted in its place:
“For actual services provided, COUNTY agrees to pay CONTRACTOR and
CONTRACTOR agrees to receive compensation in accordance with Revised Exhibit B, Budget
Summary, attached here to and by this reference incorporated herein.
The cumulative total of this Agreement shall not be in excess of Six Hundred Sixty Six
Thousand Two Hundred Seventy and No/100 Dollars ($666,270.00).”
3.That all references in the Agreement to "Exhibit A" shall be changed to read "Revised
Exhibit A", which is attached hereto and incorporated herein by this reference.
4.That all references in the Agreement to "Exhibit B" shall be changed to read "Revised
Exhibit B", which is attached hereto and incorporated herein by this reference.
5.COUNTY and CONTRACTOR agree that this Amendment is sufficient to amend
Agreement No. 17-423, and that upon execution of this Amendment, the original Agreement, and this
Amendment, shall together be considered the Agreement.
6.The Agreement, as hereby amended, is ratified and continued. All provisions, terms,
covenants, conditions and promises contained in the Agreement and not amended herein shall remain
in full force and effect.
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II
DocuSign Envelope ID: 5180021F-EBA2-4AE3-98F9-F2B597E6C40F
1 IN WITNESS WHEREOF, the parties hereto have executed this Amendment I to Agreement as of
2 the day and year first hereinabove written.
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CONTRACTOR:
SOCIAL SOLUTIONS GLOBAL, INC.
("i,DocuSlgned by:
By: ~SDIA, (\.{n,$~£
9D9240A651 E94f5... • •
Print Name: Kr, st,n N1 msge r
8 Title: _cE_o __________ _
Chairman of the Board, or
9 President, or any Vice President
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jLDocuSigned by:
By:t==F4~3~kvs
Print Name: Kenneth Saunders
Title: CFO
Secretary (of Corporation), or
any Assistant Secretary, or
Chief Financial Officer, or
any Assistant Treasurer
Mailing Address:
10801 - 2 N Mopac Expressway, Suite 400
Austin, TX 78759 21 Phone No: (877) 441-2111
22 Contact: Ken Saunders
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FOR ACCOUNTING USE ONLY:
Fund/Subclass: 0001/10000
ORG No.: 56107001
Account No.: 7870/0
COUNTY OF FRESNO
• -r ~~ By: a.----, ::S ~
Nathan Magsig, ChairmanoheBoard of
Supervisors of the County of Fresno
ATTEST:
BERNICE E. SEIDEL
Clerk of the Board of Supervisors
County of Fresno, State of California
By: C'R, J\9, ~
Deputy
Revised Exhibit A
Page 1 of 9
SUMMARY OF SERVICES
ORGANIZATION: Social Solutions Global, Inc.
SERVICE: Efforts to Outcomes – Case Management Database
ADDRESS: 425 Williams Court, Suite 100
Baltimore, Maryland 21220
OFFICE TELEPHONE: (443) 460-3432
(773) 551-1507
CONTACT(S): Tricia Benedix, Chief Financial Officer
Nicholas Musillami, Account Manager
EMAIL: nmusillami@SocialSolutions.com
CONTRACT PERIOD: Effective upon Execution – June 30, 2018
July 1, 2018 – June 30, 2019
July 1, 2019 – June 30, 2020
July 1, 2020 – June 30, 2021
July 1, 2021 – June 30, 2022
SUMMARY OF SERVICES
Social Solutions Global, Inc., henceforth referred to as CONTRACTOR, shall be
responsible for implementing, training and providing technical support for Efforts to
Outcomes (ETO), a web-based comprehensive case management and reporting
database. The database will be utilized by designated DSS staff and selected County
contracted vendors that provide child abuse prevention and Home Visitation Initiative
(HVI) services, including Differential Response (DR) and/or Neighborhood Resource
Center (NRC) services.
CONTRACTOR’s RESPONSIBILITIES
A. Services to be provided by CONTRACTOR to COUNTY
1. Users
CONTRACTOR will provide a case management database for 50 users.
Additional users may be added during the terms of this contract. Cost of the
additional users is listed in Revised Exhibit B of this Agreement.
2. System Implementation
CONTRACTOR shall work in conjunction with DSS staff to implement ETO.
Implementation shall include the following:
Revised Exhibit A
Page 2 of 9
I. Plan Phase – Includes deliverables including the project work plan, project
management plan, and kick-off meeting.
II. Design Phase – Review of design requirements, core outputs and
outcomes. Documentation of the “blueprint” of the solution.
III. Build Phase – Includes construction, configuration and the initial
demonstration of the system as outlined in the blueprint.
IV. Testing Phase – Includes testing of the system to confirm that the system
operates as defined in the design stage and identify any defects that need
to be corrected prior to going live in production. Required changes
resulting from the testing phase will be discussed, and if covered under
the Agreement, shall be completed by CONTRACTOR.
V. Support Phase – Includes transition to the support department who will be
the primary contact for Support, as defined in Section 3 of Exhibit D
Additional Terms and Conditions as the County moves forward.
3. Training
CONTRACTOR will work in conjunction with DSS staff to provide the listed
training in accordance with the costs specified in Revised Exhibit B, Budget
Summary. At an additional cost, custom training packages can be tailored to
meet the County’s needs.
I. On-site Training – CONTRACTOR will conduct on-site “train-the-trainer”
training of the ETO system during System Implementation , as set forth in
Section 2 of this Revised Exhibit A, to designated DSS staff and selected
County contracted vendors that provide child abuse prevention services.
Training will be provided at County of Fresno DSS for 12-20 end users.
II. Web-based Training – Training will be provided for Annual Administrator
and Reported Writer monthly. Two seats are allocated for Administrator
training and one seat is allocated for Reporter Writer training. Licenses
are transferable if trained users leave agency.
III. On-going Training – CONTRACTOR will provide free online Litmos
Training portal to County. Topics will be determined by CONTRACTOR.
4. Additional Upgrades/Enhancements/Other
CONTRACTOR will work in conjunction with DSS staff to discuss and
implement any additional upgrades, enhancements, user subscriptions,
additional training, travel, and other areas of need.
B. Maintenance and Support
ETO maintenance and support is defined in Section 3 of Exhibit D Additional
Terms and Conditions. The first day of production use will be mutually identified
by COUNTY and CONTRACTOR. CONTRACTOR will support day-to-day
operation of the System as follows:
Revised Exhibit A
Page 3 of 9
1. Customer Support: Basic Support
When Customer Support is contacted, a case will be entered into
CONTRACTOR’s Customer Relationship Management (CRM) system
resulting in a unique case number. This case number will be provided to the
user and will be left open until the case is resolved. Each time a user contacts
Support with a different question or issue, a new case will be entered into the
CRM system.
2. Contacting Customer Support
Contractor provides several different ways to contact Customer Support:
Online Help Manual: Users can access searchable online Help Manual to find
out how to use all software features, locate answers to FAQs, or watch
recorded trainings (available 24/7).
Customer Portal: Users can log into the Customer Portal to contact Support,
update cases or check issues and case statues, or check Knowledge Base
(available 24/7). This is accessible to all ETO administrators via the Support
link under Help in the upper right hand corner of ETO.
Phone support: Users can call Customer Support at 866-732-3560 x 2 to
speak with a live Customer Support Representative.
Chat support: Users can chat with a live representative by clicking Help in the
upper right hand corner of the software and then clicking Support to access
the portal.
Email support: Users can email support@socialsolutions.com (ETO software
users) directly or send a message through the software by clicking on the
Help link in the upper right corner of the software and then clicking Support.
3. Response Time for Basic Email/Portal Support
Response times may vary and is highly dependent upon the volume of cases.
Initial target response time ranges depending on the priority of the case
submitted. Details and definitions of case priorities and target response times
are provided in the table below. In order to provide the highest level of
service, Critical/Business Down cases will be reviewed first; if the case does
not meet the definition of a Critical/Business Down case, then the response
will be based on the actual priority of the question, request, or concern.
If a case is not submitted through the designated Contact Us pages or the
portal, the priority will default to Medium unless it explicitly states otherwise
within the subject of the message. Case priorities can be adjusted after the
case has been submitted if additional information is provided/discovered that
causes the priority to either increase or decrease. If the case priority is
adjusted by a Customer Support Representative, the representative will notify
user of the change and provide an explanation for the change.
Revised Exhibit A
Page 4 of 9
Priority Details/Definition
Critical/
Business
Down
Services have stopped or are severely impacted with no
acceptable workaround. Critical/Business Down requests can
apply to removal of users for security purposes from the
software, reports due within a limited time frame, features or
reports not functioning causing possible data loss, data
corruption, or significant financial impact. User reporting these
cases should be readily available for additional follow up
questions or troubleshooting. Target response time is one
business hour.
High
Use of the software is continuing but there is serious impact on
business operations. Software is operational with one or more
important features unavailable with no acceptable workaround.
High priority requests can apply to time sensitive cases or
cases that require significant investigation and need to be
addressed quickly. Target response time is two business
hours.
Medium
Use of the software is continuing but there is moderate impact
on business operations. Software is operational with one or
more important features unavailable but there is an acceptable
workaround. Medium priority requests can apply to time
sensitive cases or cases that require significant investigation
and need to be addressed quickly. Target response time is 16
business hours.
Low
Software is operational with problems or errors which have little
impact on system operations. There is no time limitation
involved and the response will not impact immediate business
operations. Low priorities can apply to enhancement requests,
questions on best practice, request for more information on a
specific feature, spelling or grammar errors, or comments on
the software. Target response is one business day.
4. Support via Chat
Chat is answered in real time in the order in which they are received. If no
representatives are available, questions should be sent via email and it will be
answered in the order in which it is received. For all chat interactions,
CONTRACTOR will try to answer the user’s question(s) while on chat. If for
some reason this is not possible, the targeted response time for following up
on a chat with questions left unanswered ranges from two hours to one
Revised Exhibit A
Page 5 of 9
business day depending on the level of research needed to investigate and
answer the user’s question. The response time may be longer if the case is
escalated to a higher level Support Team member, but the user will receive
updates while the representative continues to work on the case. Users should
not use chat support for more complex questions or issues, such as ETO
Results related questions or troubleshooting technical issues on your
computer, such as the inability to open a report. These types of questions
should be handled via phone or email.
5. Support via Phone
Calls will be taken in real time and are answered in the order in which they
were received. If a user wishes to leave a voicemail, the next available
representative will respond to the voicemail, typically within one hour. For all
phone interactions, CONTRACTOR will try to answer the user’s question(s)
while on the phone. If for some reason this is not possible, the targeted
response time for following up on a call with questions left unanswered
ranges from four hours to one business day depending on the level of
research needed to investigate and answer the user’s question. The response
time may be longer if the case is escalated to a higher level Support Team
member, but the user will receive updates while the representative continues
to work on the case. The response time may be longer if the case is
escalated to a higher level Support Team member, but the user will receive
updates while the representative continues to work on the case.
6. Support Hours
During the term of this Agreement, CONTRACTOR shall provide unlimited
support and technical assistance to COUNTY’s designated representatives by
toll-free phone, online chat, email, and CONTRACTOR’s online customer
support portal access including self-service knowledge base.
Social Solutions Customer Support shall be available by phone and email
during the following business hours: Monday – Friday 4:00 am – 5:00 pm
Pacific Standard Time (PST).
Chat support shall be available Monday – Friday 6:00 am – 2:00 pm (PST)
Social Solutions Customer Support checks email for major issues from 5:00
pm – 8:00pm (PST) Monday – Thursday, 3:00 pm – 8:00 pm (PST) on Friday,
and 7:00 am – 5:00 pm (PST) on Saturday, Sunday, and holidays. This is
only intended to be used for major issues; for example, a server running out
of memory or a reporting server down.
7. Resolution Time for Basic Support
Targeted support (non-development related issue) resolution time is eight
business hours from initial response (this does not include time when the
support representative is waiting for a response from the user). Resolution
time is highly dependent on the detailed information provided by the user.
8. Customer Support: Errors
Revised Exhibit A
Page 6 of 9
Errors are defined in Exhibit D. If the user is experiencing something that they
believe to be an Error in the software, the user should contact Customer
Support and provide detailed instructions on how to reproduce the Error. A
representative will log in as/with the user to diagnose the issue and determine
if it is an Error.
When users contact Customer Support with a potential Error, a case will be
entered into the CRM system. If it is determined that the reported problem is
an Error, an issue will be logged in the system in addition to the case. The
user will be given an issue number to track the Error. The representative will
assign a severity to the issue based on the criteria described below; the
resolution time is highly dependent on the severity. A user has the right to
provide feedback regarding the severity of the issue based on the priority for
their organization. Each time a user contacts support with a different issue, a
new case number and an issue number will be provided to the user. The user
will receive communication from Customer Support on the status of the issue
based on the criteria set below.
CONTRACTOR typically deploys three to four major updates/releases to the
software per year, along with monthly maintenance releases. Users are given
advanced notification of maintenance periods and upcoming updates on the
login page and via an e-newsletter.
There are four levels of severity for issues. Each issue is prioritized based on
its severity level.
Severity Issue Criteria Target Resolution
Time
Communication and
Escalation
1 –
“Show-
Stopper”
Major
functionality issue
that prevents
user from being
able to use
software.
The Development
Team works to
resolve these issues
immediately with a
target resolution of
two business days
or less.
Customer Support will
provide daily updates
of the status of the
issue until such time as
the issue is resolved.
Escalation of the issue
to the COO will occur if
issue is not resolved
within the target
resolution time.
Revised Exhibit A
Page 7 of 9
1 – “Non
Show-
Stopper”
Major functionality
issue which does
not have a
workaround that is
key to ETO’s
performance and
causes major
impact to user’s
ability to operate
their organization.
The Development
Team works to
resolve these issues
immediately with a
target resolution of
10 business days.
User may elect to have
Customer Support
provide updates on a
daily basis, every other
day, or whenever there
is an update in the
defect’s remediation.
Escalation of the issue
to the COO will occur if
issue is not resolved
within the “target.”
2
A major function
does not work in a
core area of ETO,
but there is a
workaround.
However, the
workaround is
time consuming.
The Development
Team will fix within
its normal release
cycle. The target is
to fix these issues
within 30-120 days.
Users will receive an
automated update
when the issue
resolution is scheduled
to be deployed.
3
Minor functionality
less key to ETO is
not working or
there is
functionality that is
not working but
there is an easy
workaround.
These issues will be
targeted to be
addressed when
there is work being
done in the
functional area that
contains the defect.
Issue can be
categorized as a
higher priority if it is
affecting a large
number of users.
Status will be provided
via customer portal and
users will receive an
automated update
when the resolution is
scheduled to be
deployed.
4
Cosmetic or
inconsistency
issues that do not
affect functionality
in any significant
way.
These issues will be
targeted to be
addressed when
there is work being
done in the
functional area that
contains the defect.
Status will be provided
via customer portal and
users will receive an
automated update
when the resolution is
scheduled to be
deployed.
Revised Exhibit A
Page 8 of 9
9. Resolution Time for Issues/Defects
These targeted resolution times only apply to core functionality, except if the
functionality affected is completely hindering a user’s ability to work and use
the software.
C. Managed Services Package
CONTRACTOR shall provide a Managed Services package to County. Cost of
the Managed Services is noted in Revised Exhibit B. Managed Services consist
of 50 hours of services per 12-month term. Unused hours remaining at the end
of each 12-month term will expire and not roll over to the following year.
Services performed under Managed Services may include but are not limited to
configuration adjustments, reporting assistance and post go live support not
provided in the Basic Support package described above.
D. CONTRACTOR’S Project Coordinator
Upon execution of this Agreement, CONTRACTOR shall appoint a Project
Coordinator who will act as the primary contact person to interface with COUNTY
for implementation, maintenance and support of ETO.
E. ETO Updates
ETO Updates shall be subject to the terms and conditions of this Agreement and
shall be deemed part of the software licensed hereunder. ETO Updates will be
made available to COUNTY at the discretion of CONTRACTOR but will not be
unreasonably withheld.
F. Anti-Virus Management
CONTRACTOR will actively run anti-virus management, where appropriate, on
all application servers and PCs. The application is expected to perform
adequately while anti-virus management is active.
G. Software Hosting Services
CONTRACTOR shall select a reputable host for the server on which ETO is
hosted and from which access is to be provided to COUNTY for Authorized
Users. The software host should adhere to all privacy laws and regulations
regarding sensitive Personally Identifying Information (PII) and confidential
information. In the event of a Security Breach, CONTRACTOR will be liable for
payment of or reimbursement to the COUNTY for all remediation expenses, and
any monetary losses up to the contract maximum as set forth in Section Four,
COMPENSATION, to the extent caused by CONTRACTOR’s gross negligence
or willful misconduct. CONTRACTOR will make every reasonable effort to
maintain a 99.5% up-time for the hosted ETO system. CONTRACTOR reserves
the right to establish a monthly maintenance window for the purpose of
upgrading, patching, or modifying, or repairing portions of or the entire ETO
environment. The monthly window will be mutually agreed to in writing by
CONTRACTOR’s Project Coordinator and COUNTY’s Project Manager.
Revised Exhibit A
Page 9 of 9
H. System Reliability
CONTRACTOR shall use commercially reasonable efforts to make the Service
generally available in accordance with the Service Level Agreement applicable
each Service (“Service Availability”). Service Availability does not include
interruption of Service as a result of (i) planned downtime for maintenance (ii)
Internet Unavailability, (iii) Independent Customer Activity or (iv) force majeure
events or other events that are not under SSG’s control. Service Level
Agreement” means service level agreement(s) that we offer with respect to the
SaaS Services as they may be updated by SSG from time to time. The service
level agreement for ETO is located at:
https://www.dropbox.com/s/dbpyz7r4nq9rxzw/SSG%20SLA.pdf?dl=0
COUNTY RESPONSIBILITIES
A. COUNTY Contract Administrator
COUNTY's Contract Administrator and/or designee has full authority to work with
CONTRACTOR in all matters concerning this Agreement.
B. Acceptance Testing
COUNTY shall cooperate with CONTRACTOR and participate in Acceptance
Testing, as provided below, to ensure ETO performs all functions necessary
pursuant to this Agreement.
C. Acceptance Testing Process
Following implementation, CONTRACTOR shall test ETO along with COUNTY
personnel.
D. COUNTY Project Manager
Upon execution of this Agreement, COUNTY’s Contract Administrator shall
designate one individual from DSS IT who will function as Project Manager with
responsibility for day-to-day management of the project for implementation of
ETO. The Project Manager and COUNTY personnel shall have the necessary
and appropriate training and experience to implement the terms of this
Agreement. COUNTY acknowledges CONTRACTOR’S reliance on same.
E. Other COUNTY Obligations
Technical assistance from COUNTY’s IT staff will be provided during the
performance of the installation of ETO. In particular, COUNTY will provide:
1. Network connectivity and troubleshooting assistance.
2. Ability to monitor network traffic and isolate bottlenecks.
3. Expertise to handle issues with PCs, printers, and cabling before, during, and
after rollout.
Revised Exhibit B
Page 1 of 3
Social Solutions Global, Inc. – Efforts to Outcomes
Budget Summary
Service FY
17-18
FY
18-19
FY
19-20
FY
20-21
FY
21-22
50 User Annual Fee $40,520 $40,520 $40,520 $40,520 $40,520
User/Admin Support $10,000 $10,000 $10,000 $10,000 $10,000
Web-Based Training $3,550 $3,550 $3,550 $3,550 $3,550
On-Site Training $1,800
Expenses for On-Site Training and
Implementation $5,000
TOTAL FOR EACH YEAR $60,870 $54,070 $54,070 $54,070 $54,070
Implementation Fee with Moderate
Changes $46,000
Additional
Upgrades/Enhancements/Other $100,000
Additional User Annual Fee (Up To
100) Years 3 to 5 $243,120
GRAND TOTAL FOR FIVE YEARS $666,270
Revised Exhibit B
Page 2 of 3
Budget Detail Narrative
Service Description Payment
Terms
50 User Annual Fee Per user annual fee (50 x $810.40 = $40,520) 100% Upfront
Annually
User/Admin Support
Annual fee of $10,000 covers 50 hours of Managed
Services per contract term which can include but not
limited to configuration adjustments, reporting assistance
and post go live support. Unused hours remaining at the
end of each 12-month term will expire and not roll over to
the following year.
Helpdesk is provided at no cost.
100% Upfront
Annually
Web-Based Training
Annual fee of $3,550 for monthly web-based training for
Administrator Training and Report Writer Training. Cost
covers two seats ($1,300 each) for Administrator Training
and one seat ($950) for Report Writer Training. Licenses
are transferable if trained users leave agency.
100% Upfront
Annually
On-Site Training
Fixed fee of $1,800 for train-the-trainer training. Training
will be provided at County of Fresno DSS for 12-20 end
users.
100% Upfront
(Year 1 Only)
Expenses for On-Site
Training and
Implementation
$5000 will cover travel, lodging, meals, expenses, and
materials required for on-site training and/or
implementation – included for year one only.
Billed monthly
based on time
and materials
utilized.
Implementation Fee
with Moderate
Changes
Fee of $46,000 covers Differential Response Initiators
and 225 hours of implementation and moderate
modifications needed during the 5 year term of the
Agreement. Unused hours remaining at the end of
each 12-month term will roll over to the following year.
DR Assessment Initiator – ($500)
Supports work to ensure child safety through
in-home service to families that have a low to
moderate risk of maltreatment.
One-Time Fee.
100% Upfront
DR Investigation Initiator – ($250)
Supports investigation of serious child abuse
and neglect allegations.
One-Time Fee.
100% Upfront
DR Screening Initiator – ($250)
Supports the initial screening of maltreatment
reports before dismissing or assigning cases to
either an Assessment or an Investigation track.
One-Time Fee.
100% Upfront
Project Manager (47Hr. x $200 = $9,400)
o Day to day leadership and defining
project priorities.
Billed monthly
based on time
utilized.
Revised Exhibit B
Page 3 of 3
(Cont.)
Implementation Fee
with Moderate
Changes
o Build and communicates project plan,
issues, risks, and status.
Social Architect (60 Hr. x $200 = $12,000)
o Assist the County in recommending a
solution that fits the County’s needs
within the respective scope and budget,
as needed.
Billed monthly
based on time
utilized.
Technology Consultant
(118Hr. x $200 = $23,600)
o Works with the Implementation
Consultant to configure the design as
specified.
o Works with the County Administrators
and report writers closely to write reports
that best fit the County’s needs
Billed monthly
based on time
utilized.
Additional Upgrades/
Enhancements/
Other
$100,000 allocated may cover additional upgrades,
enhancements, user subscriptions, additional training,
travel and other areas of need. Unused funds roll
over from year to year.
Billed monthly
based on time
and materials
utilized.
Additional User
Annual Fee (Up To
100)
Per user annual fee (100 x 810.10 = $81,040) for
years 3. Additional users must be purchased in 5 or
10 user increments. Annual cost per user for years 4
and 5 may vary.
Billed Annually
or pro-rated
based on
licenses
utilized.