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Home My WebLink About33060... - 1 2 3 Amendment II to Agreement THIS AMENDMENT, hereinafter referred to as Amendment II, is made and entered into this _____ day of ________ , 2019, by and between the COUNTY OF FRESNO, a 4 Political Subdivision of the State of California, hereinafter referred to as "COUNTY," the FRESNO 5 COUNTY IN-HOME SUPPORTIVE SERVICES PUBLIC AUTHORITY, a corporate public body 6 hereinafter referred to as "IHSS PUBLIC AUTHORITY," and VOIANCE LANGUAGE SERVICES, 7 LLC., an Arizona Corporation, whose address is 5780 N. Swan Road, Tucson, AZ 85718, hereinafter 8 referred to as "CONTRACTOR." 9 WHEREAS, the parties entered into that certain Agreement, identified as COUNTY Agreement 10 No. 17-1�9, effective May 16, 2017, as amended by Amendment I, identified as COUNTY Agreement 11 No. 17-189-1, effective July 1, 2018 (cumulatively referred to herein as COUNTY Agreement No. 17- 12 189) to provide telephonic interpretation services for both COUNTY and IHSS PUBLIC AUTHORITY; 13 and 14 WHEREAS, the parties desire to amend Agreement No. 17-189 to extend the term in order to 15 provide sufficient time for a Request for Proposal bid process to be completed; 16 NOW, THEREFORE, in consideration of their mutual promises, covenants and conditions, 17 hereinafter set forth, the sufficiency of which Is acknowledged, the parties agree as follows: 18 1.That Section One (1) of COUNTY Agreement No. 17-189, entitled SERVICES, and 19 found on Page One (1) beginning on Line Twenty-Three (23) with the number "1" and ending on Page 20 Two (2), Line three (3) with the number "7-15-99-23.02." shall be deleted in its entirety and the following 21 inserted in its place: 22 23 "1. Services A.Contractor shall perform all services and fulfill all requirements set forth in 24 Revised Exhibit A-1, Summary of Services, attached hereto and by this reference incorporated herein. 25 B.CONTRACTOR shall perform all services and fulfill all responsibilities as 26 identified in State of California Participating Addendum Number 7-15-99-23.02 set forth in Exhibit B 27 attached hereto and by this reference incorporated herein. 28 Ill Agreement No. 17-189-2 4th June 1 IN WITNESS WHEREOF, the parties hereto have executed this Amendment II to Agreement as 2 of the day and year first hereinabove written. 3 ATTEST: CONTRACTOR: 4 VOIANCE LANGUAGE SERVICES, LLC. 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 By;' \~l,--- ~" Print Name: Jeremy Woan Title: Chairman and CEO Chairman of the Board, or President, or any Vice President By:~~ Print Name: Kimberly Leeper Title: Secretary Secretary (of Corpora.tion), or any Assistant Secretary, ot Chief Financial Officer, or any Assistant Treasurer 22 Mailing Address: 5780 N. Swan Road 23 Tucson, AZ 85718 24 Phone No: (520)745-9447 Contact: J. Austin Wade 25 26 27 28 COUNTY OF FRESNO Byr::?-t:5 0 NATHANMAGSIG, Chairman.of the Board of Supervisors of the County of Fresno ATTEST: BERNICE E. SEIDEL C.lerk of the Board of Supervisors County of Fresno, State of California By: &,eo.•~~ Deputy FRESNO COUNTY IN-,HOME SUPPORTIVE SERVICES PUBLIC AUTHORITY By ____ --=. __________ _ NATHAN MAGSIG, Chairman Board of Directors Revised Exhibit A-1 Page 1 of 3 Summary of Services ORGANIZATION: Voiance Language Services, LLC ADDRESS: 5780 N Swan Road Tucson, AZ 85718 CONTACT: Samuel Ballesteros, Account Manager (520) 745-9447 ext. 4442 SERVICES: Telephonic Interpretation CONTRACT PERIOD May 16, 2017 through June 30, 2017 $ 77,908 AND AMOUNTS: July 1, 2017 through June 30, 2018 $ 166,520 July 1, 2018 through June 30, 2019 $ 398,700 July 1, 2019 through June 30, 2020 $ 532,450 Contractor Requirements: A. Contractor must have a single, toll-free number to access all services. B. Contractor must provide telephonic interpretation services on a 24 hours a day, 7 days a week, 365 days a year basis. C. At a minimum, Contractor must be able to translate all languages set forth on page 3 of this Exhibit A. D. Contractor must have equipment and capability for conference calling services. This includes voice and video conferencing. E. Contractor must adhere to the following process for call-in interpretation requests: 1. The County and the IHSS Public Authority will initiate the three-way telephonic conversations among the County and the IHSS Public Authority staff, customers, and Contractor’s interpreters. 2. Interpreter may not leave a voicemail on behalf of the County and the IHSS Public Authority. All conversations must take place in real time. 3. Interpreter will remain neutral in the conversation unless prompted by the County and the IHSS Public Authority staff. 4. The interpreter will use the utmost courtesy when conversing with the County and the IHSS Public Authority and the customer. 5. Interpreter will not place a time limit on the length of a call and will provide services during the entire duration of the call. If County and the IHSS Public Authority staff specify a hold time, then the interpreter will hold for the entire indicated duration. Revised Exhibit A-1 Page 2 of 3 6. Interpreter will translate according to what is instructed during the call and will not “summarize” the conversation. This is especially important when explaining rights and responsibilities or regulatory components. F. All interpreters must be certified by the American Translators Association, or similar nationally recognized certification entity. G. All interpreters interpreting for health care related issues must be certified by CyraCom International, Inc., the Certification Commission for Health Care Interpreters, National Board of Certification for Medical Interpreters, Department of Human Services, or any other national, or State of California, recognized certification entity that credentials for medical and pharmaceutical terminology. H. Contractor must ensure that interpreters provide accurate interpretation without omitting, altering, or changing the meaning of what is being stated without explanation. I. Contractor must ensure that interpreters are engaged in continuous education and training in the subject of vocabulary, grammar, and pronunciation. J. Interpreters knowledge, skills, abilities, and fluency must be periodically tested. K. Contractor must have a reservation system to ensure interpretation services for select languages are available at a specific date and time. L. Contractor will collaborate with each County Department and IHSS Public Authority to evaluate, refine, and develop performance measures including, but not limited to, call volume, accuracy, amount of time to answer calls, and any other measurement required by any of the Departments. M. Contractor will provide reference material including, but not limited to, quick reference guides, training kits, language ID Cards, and posters/signs indicating what interpretation services are available. Contractor agrees to alter or develop reference materials as needed by a County Department or IHSS Public Authority. N. Contractor will not require any County Department or IHSS Public Authority to purchase or obtain specific types of equipment to access language interpretation services. O. Contractor must attend, in person or telephonically, all scheduled quarterly meetings relating to quality assurance, service coordination, or contract monitoring. Performance Requirements: A. Contractor must ensure a 95% accuracy rate of interpretations. B. Contractor must respond to 95% of all received calls within an average of 30 seconds when requesting interpretation services. Revised Exhibit A-1 Page 3 of 3 LANGUAGES Akan Dutch Inupiaq Mongolian Spanish Albanian Ewe Iraqi Arabic Moroccan Arabic Sudanese Arabic Amharic Estonian Italian Nepali Swahili Apache Farsi Japanese Norwegian Swedish Arabic Finnish Karen Nuer Tagalog Armenian Flemish Kashmiri Oromo Taiwanese Assyrian French Khmer Pashto Tamil Bambara French Canadian Kirundi Patois Tewa Behdini Fukienese Korean Persian Thai Bengali Fulani Krio Polish Tiwa Bosnian Fuzhou Kunama Portuguese Tibetan Bulgarian Georgian Kurdish Portuguese Creole Tigrinya Burmese German Laotian Punjabi Taishanese Cambodian Greek Latvian Romanian Tongan Cantonese Gujarati Lithuanian Russian Towa Catalan Haitian Creole Maay Samoan Turkish Chin Hausa Macedonian Serbian Ukrainian Chuukese Hebrew Malay Serbo Croatian Urdu Chiu-Chow Hindi Malayalam Sicilian Uzbek Croatian Hmong Mandarin Sinhalese Vietnamese Czech Hungarian Marshallese Slovak Wolof Danish Ibo Mien Somali Yoruba Dari Ilocano Mixteco Sorani Yupik Dinka Indonesian Revised Exhibit C-1 Page 1 of 1 ORGANIZATION:Voiance Language Services, LLC SERVICES:Telephonic Interpretation CONTRACT PERIOD:May 16, 2017 - June 30, 2020 CONTRACT AMOUNT:$1,175,578 All languages are $0.65 per minute FY 2017 FY 2017-18 FY 2018-19 FY 2019-20 $43,688 $132,000 $381,200 $516,950 $33,020 $33,020 $15,700 $13,700 $1,200 $1,500 $1,800 $1,800 $77,908 $166,520 $398,700 $532,450 $95,440 $6,300 $1,175,578 In-Home Supportive Services- Public Authority Total Contract Maximum BUDGET SUMMARY Department of Social Services Department of Public Health Total $1,073,838