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Home My WebLink AboutAgreement A-20-347 with Microsoft Corporation.pdfAg reement No . 20-347 I Microsoft Microsoft Enterprise Services Work Order (For Microsoft In ternal Purposes Only) I T0022010-308494-372710 Th is Work Order consists of the terms and conditions below, and the prov isions of the reference Microsoft Master Services Agreement U5105344, effective as of 9/18/2012 (the "Agreement"), the provisions of the Support Services Description applicable to the Support Services identified in this Work Order, and any attachments or exhibits referenced in th i s Work Order, all of which are inc orporat ed herein by this reference . In this Work Order "C ustomer," "you," or "your" means the undersigned customer or its affiliate and "Microsoft ", "we," "us," or "our" means the unders igned M ic rosoft affiliate. By signing be low the parties acknowledge and agree to be bound to the terms of this Work Order, the Agreement and al l other provisions i ncorporated in them. Regardless of any terms and condit ions contained in a purchase order, if any, the terms of this Work Order apply. . Customer Name of Customer (please print) County Of Fresno -ltsd Signature ~~-.~°'.~-~.~ Tit le of person signing (ple ase print) Microsoft Affiliate Name ' Microsoft Corporation Signature Ma rc Hogrefe 7 I I I .. --. . . i i .. ---··-···--··---·-·· ···--.... ! Title of person signing (p lease print) ~·rtWl<-0 ..... '1.~ '%~~Ln~, ····· ~ervi~~s-Soluti.on.~ s ~e~i.a~i .st ---~ Signature date Signature date (effect ive date) ' 02 ·Sep·2 020 I 08 :17 CDT ~~·-e:)~. QP~;:). . . ........ ' .. _ . -.. . . ... . -........... ___ -·--·-- Name of Customer or its Affiliate that exe cuted the Agreeme nt (if d iffe rent from Customer j above) . . - FOR ACCOUNTING USE ONLY: ORG No.: 6905 Account No.: 7309 /10~0 /10000 9.1 US SLG Un if ied ESWO (PSUS)(Nov2019 ) ATTEST: BERNICE E. SEIDEL Clerk of the Board of Supervisors County j f Fr~sno, StacL f California By:~~ L t5 Deputy Page 1 of 6 -- ---l•IL"lft]Jt[:Jl'II ~H • rlllf!.:ml1il.-,--.---.-.~l.-T .. lll Name of Customer County Of Fresno -ltsd Street Address I.T.S .A-Attn : Accounts Payable 333 West Pontiac Way City Clovis Country United States 1. Support Services and Fees 1.1. Term. State/Prov ince California Postal Code 93612 Contact Name (Receives invoices under this Work Order) Roland Olsen Contact E-Mail Address rolsen@fresnocountyca .gov Phone 559-600-5837 Fax Microsoft Enterprise Support Services shall be effective and wi ll commence on 10/2/2020 or the last above Signature Date, whichever is later (the "Support Commencement Date ") and shall expire twelve (12) months following the Support Commencement Date (the "Support Expiration Date"). This Work Order may be amended and the Period of Performance extended prior to the Support Expiration Date . In order for Microsoft to continue performing Services after the Support Expiration Date of this Work Order, Customer and Microsoft shall agree in writing to a new Work Order identifying the new terms upon which Customer and Microsoft agree . 1.2 . Description of the Services . Please refer to the current Support Services Description ("SSD") w hich w ill be incorporated by reference and is published by Microsoft from time to time at http:/www.microsoft.com/en- us/m icrosoftserv ices/PubSec-su pport -serv ices -descrip t ion The support services you purcha se under th is agreement may be updated from time to time and that update w il l supersede an y services previously listed . Services by Support Location 1 ea Included Modern Service Management -Cloud Su ccess Plan Generic On-demand Assessment 9.1 US SLG Uni fied ESWO (PSUS)(N ov2019) IT Service Management On-Demand Assessment Page 2 of 6 1 ea On-Demand Assessment -Setup and Config Service Included On-demand Education Included Online Support Portal Included Performance Advisory Support Hours As-needed Performance Built-in Proactive Services • Performance Built-in Proactive Services -3 ea Generic Included Performance Problem Resolution Hours As- needed Included Performance Service Delivery Management Included React ive Enabled Contacts Included Support Technology Advisor Included Webcasts As-Needed Proactive Credits Included Reactive Enabled Contacts Included Service Delivery Management Extended 1.3. Support Services Fees . On-Demand Assessment Remote On-Demand Education Administrative Advisory Services Admi nistrativ e Problem Resolution Support Service Delivery Manaqement Problem Resolution Support Designated Support Enqineerinq Webcast Proactive Cred its Problem Resolution Su ort Service Del ivery Mana ement The items l isted in the table above represent the services that Customer has pre-purchased for use during the term of this Work Order, and applicable fees are shown in the tab le below. Microsoft Support Services are a non-refundable prepaid service. Microsoft must receive Customer purchase order or pa yment before Microsoft commences or cont inues, as applicabl e, provision of Microsoft Support Services . If Customer issues a purchase order, M icrosoft will invoice Customer, and Customer agrees to pay Microsoft within 30 calendar days of the date of M icrosoft invoice. Microsoft reserves the right to adjust Microsoft fees prior to entering into any changes to the Microsoft Support Services ordered herein. 9.1 US SL G Unifi ed ESWO (PSUS)(Nov2019) Page 3 of 6 Software Assurance Benefits * Customer will transfer 31.00 Software Assurance PRS incidents to this support agreement as part of this support package. Software Assurance Benefits * Customer will transfer 8.00 Software Assurance PRS incidents to this sup port agreement as part of this support package. Unified Renewa l 10/2/2020 284,366.00 Total Fees (excludin taxes) 284,366.00 *The Software Assurance Benefits ore subject to the terms of the Dos and Product Terms, including, but n ot limited to, Appendix 8 of the Product Terms. Further details ore also available at www.microsoft.com/licensing/licensing-progroms/softwore-ossuronce-by-benefits, such as changes to the Problem Resolution Support benefit beginning in February 2022 that will affect support eligibility criteria and support allocations, which may result in adjustments to equivalent incident value. Support for Microsoft Products Microsoft will provide support for Customer's licensed, commercia ll y re l eased and generally available Microsoft products, and cloud services subscriptions by Customer in Appendix A. 1.4. Customer Named Contacts. Any c hanges to the named contacts should be submitted to Microsoft Contact. Name of Customer Support Service Administrator Roland Olsen Street Address Contact E-Mail Address 333 West Pontiac Way rolsen @fresnocountyca.gov City State/Pr ovince Phone Clovis California 559 -600 -5837 Country Postal Code Fa x United States 93612 9.1 US SLG Unified ESWO (PSUS)(Nov2019) Page 4 of 6 Microsoft Contact Customer contact for questions and notices about this Work Order. Microsoft Contact Name Marc Ho refe Phone (9 16) 369-3678 X 36?8 9.1 US SLG Unified ESWO (PSU S)(Nov2019) Contact E-Mail Address mare.ho refe@microsoft.com Page 5 of 6 Appendix A Below is a list of your declared licensed products and cloud services for w hich Microsoft will provide support services as defined within this document. ------n" . .. ___ .._ ........ ~, . . 1•1 -~ .... ..., ..... ~!17·~--11•1 • • -... ... ___ -....... . •• . . . --... ,. ••••• -.1- COUNTY OF FRESNO Enterprise 6 81494257 COUNTY OF FRESNO OPEN 02365471ZZL2104 COUNTY OF FRESNO OPEN 03643710ZZL2204 COUNTY OF FRESNO Enterprise 6 64992141 FRESNO COUNTY OPEN 02481561ZZL2105 COUNTY OF FRESNO Enterprise 6 8053682 COUNTY OF FRESNO Select Plus 7756479 COUNTY OF FRESNO OPEN 01208670ZZL2006 9.1 US SLG Unified ES W O (PSUS)(Nov2019) Page 6 of 6