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IN WITNESS WHEREOF, the parties hereto have executed this Agreement as of the day and year first
hereinabove written.
ATIEST:
CONTRACTOR:
5 Linguistics International, Inc.
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Title: c...e.o
Chairman of the Board, or
President, or any Vice President
Print Name: 72vc Cj [ f rc 4. CL.
COUNTY OF FRESNO
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Ernest Buddy Mendes, Cliairman
Board of Supervisors
ATTEST:
BERNICE E. SEIDEL, Clerk
B~~ Sup:ryisors
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IN-HOME SUPPORTIVE SERVICES
PUBLIC AUTHORITY
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Title: dJja{ECAncto.\ Q)ffica.l'
Secretary (of Corporation), or
any Assistant Secretary, or
Chief Financial Officer, or
any Assistant Treasurer
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Mailing Address:
8819 S. Redwood Road. SuiteD
Salt Lake City, UT 84088
Phone No.: (801)6l7-1958
Contact: Wilson Ostojic
Ernest Buddy Mendes, amnan
Board of Directors
PLEASE SEE ADDITIONAL
SIGNATURE PAGES ATTACHED
-27 -COUNTY OF FRESNO
Frt.·mo,C;\
Exhibit A
Page 1 of 3
Summary of Services
ORGANIZATION: Linguistica International, Inc.
ADDRESS: 8819 S. Redwood Road, Suite D
Salt Lake City, UT 84088
CONTACT: Wilson Ostojic, Contract Manager
(801)617-1958
SERVICES: Telephonic Translation
CONTRACT PERIOD July 1, 2016 through June 30, 2017 $174,750.00
AND AMOUNTS: July 1, 2017 through June 30, 2018 $187,050.00
July 1, 2018 through June 30, 2019 $200,550.00
Vendor Requirements:
A.Vendor must have a single, toll-free number to access all services.
B.Vendor must provide telephonic interpretation services on a 24 hours a day, 7 days a
week, 365 days a year basis.
C.At a minimum, Vendor must be able to translate all languages set forth on page 3 of
this Exhibit A.
D.Vendor must have equipment and capability for conference calling services. This
includes voice and video conferencing.
E.Vendor must adhere to the following process for call-in interpretation requests:
1.The County of Fresno and the IHSS Public Authority will initiate the three-way
telephonic conversations among the County of Fresno and the IHSS Public
Authority staff, customers, and Vendor’s interpreters.
2.Interpreter will remain neutral in the conversation unless prompted by the County
of Fresno and the IHSS Public Authority staff.
3.The interpreter will use the utmost courtesy when conversing with the County of
Fresno and the IHSS Public Authority and the customer.
4.Interpreter will not enter into a disagreement with County of Fresno and the IHSS
Public Authority staff or clients.
5.Interpreter will not place a time limit on the length of a call and will provide
services during the entire duration of the call.
6.Interpreter will translate according to what is instructed during the call and will not
“summarize” the conversation. This is especially important when explaining rights
and responsibilities or regulatory components.
F.All interpreters must be certified by the American Translators Association, or similar
nationally recognized certification entity.
G.All interpreters interpreting for health care related issues must be certified by the
Certification Commission for Health Care Interpreters, National Board of Certification
for Medical Interpreters, Department of Human Services, or any other national, or
State of California, recognized certification entity that credentials for medical and
pharmaceutical terminology.
H.Vendor must ensure that interpreters provide accurate interpretation without omitting,
altering, or changing the meaning of what is being stated without explanation.
I.Vendor must ensure that interpreters are engaged in continuous education and training
in the subject of vocabulary, grammar, and pronunciation.
J.Interpreters knowledge, skills, abilities, and fluency must be periodically tested.
K.Vendor must have a reservation system to ensure interpretation services for select
languages are available at a specific date and time.
L. Vendor will collaborate with each Department to evaluate, refine, and develop
performance measures including, but not limited to, call volume, accuracy, amount of
time to answer calls, and any other measurement required by any of the Departments.
M.Vendor will provide reference material including, but not limited to, quick reference
guides, training kits, language ID Cards, and posters/signs indicating what
interpretation services are available. Vendor agrees to alter or develop reference
materials as needed by a Department.
N.Vendor agrees to comply with all applicable local, State, and Federal laws regarding
HIPAA, Medi-Cal Privacy and Confidentiality, and Data Security, included in
Agreement.
O.Vendor will not require any Requesting County of Fresno Agency to purchase or obtain
specific types of equipment to access language interpretation services.
P.Vendor must attend, in person or telephonically, all scheduled quarterly meetings
relating to quality assurance, service coordination, or contract monitoring.
Performance Requirements:
A.Vendor must ensure a 95% accuracy rate for all interpreted calls.
B.Vendor must respond to 95% of all received calls within an average of 30 seconds
when requesting interpretation services.
Exhibit A
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